Assigning A Hotline Extension - Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
6 Managing the System

Assigning a HotLine Extension

If the telephone does not have a built-in speakerphone (BIS) or Hands-
Free Answer on Intercom (HFAI), remove it as such from the system by
following the instructions in "Analog Multiline Telephone Without Built-in
Speakerphone (BIS) or Hands-Free Answer Intercom (HFAI) Capability" in
the "Extensions" section of System Programming , Chapter 3.
If the telephone requires a dedicated voice or voice pair of extension jacks
to provide the Voice Announce to Busy feature, or to provide voice and
data features, remove them from the system as such by following the
instructions in "Analog Multiline Telephones with Voice Announce to Busy"
in the "Extensions" section, or the instructions in "Data Features" in
Chapter 3 of System Programming .
Remove the features, following the instructions for each feature in
"Optional Telephone Features," "Optional Group Features," and "System
Features" in Chapter 3, or in Chapter 4, "Centralized Telephone
Programming," of System Programming .
Remove the extension from any of the group-assigned feature forms or
lists on which it appears, and remove its individual telephone form from the
planning forms package.
When you have finished, file the form(s) with the rest of the planning forms.
Programming Instructions
See the procedures in System Programming as noted in the task list above.
Assigning a HotLine Extension
Available in Release 5.0 and later systems for Hybrid/PBX, Key, and Behind
Switch systems, the HotLine feature allows a system manager to assign single-
line telephones as HotLines. When a user lifts the handset of a HotLine
telephone, the telephone automatically dials an inside extension or outside
number.
The feature is designed to allow immediate access to, for example, an 800-
number catalogue sales department, a security office, a hotel concierge, or other
inside or outside destinations that people need to reach quickly and effortlessly.
Planning Guidelines
HotLine extensions dial only the first Personal Speed Dial number (assigned to
Personal Speed Dial code 01) and are not intended for other purposes. HotLine
extensions cannot put a call on hold or perform a transfer or conference.
A HotLine extension can access any type of line available for outgoing calls on
single-line telephones. The extension must be connected to a 008, 012, or
016 (T/R) extension module; it cannot be connected to an MFM.
6
6
6
Issue 1
August 1998
Page 6-44