Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 180

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
4 Features and Applications
Features
Table 4–10. Continued
Feature Covered by
Shared One or more
Personal individuals
Line
Shared One or more
SA individuals
Buttons
Shared One or more
Prime individuals
Line
Calling Restrictions
If you and your Lucent Technologies representative planned for calling restrictions
as part of the initial setup of the system, the settings required for these calling
restrictions are already in place. However, you may wish to change these settings
or set restrictions and privileges for new users or new lines/trunks. There are
several methods you can use to limit outgoing toll calls:
Toll and Outward Restrictions. Limit toll and outside calls by individual
extensions or remote access users, or on pools or trunks.
Allowed/Disallowed Lists. Allow some calls when calling restrictions are
in effect or disallow certain calls when restrictions are not applied.
Night Service Exclusion List and/or Emergency List. Allow some calls
when Night Service with the Outward Restriction option is used.
Description
Allows people who share a
personal line to cover calls for
each other. Privacy is available
to prevent joining of calls. (Ring
Timing Options can facilitate
this.) Does not allow covering of
calls on ICOM or SA buttons.
Hybrid/PBX only. Allows people
who share an SA button (SSA
buttons) to answer calls for the
principal user (SA button). Users
can join each other's calls, but
Privacy can prevent this. The
principal user controls ringing at
SSA buttons.
Behind Switch mode only.
Allows people who share a
prime line to cover calls for each
other. Privacy is not available to
prevent joining of calls (Ring
Timing Options can be adjusted
to avoid confusion.) Does not
allow covering of calls on ICOM
buttons.
Example
All of the account
representatives have their
own personal lines for
answering customer calls.
When they need a technical
representative's expertise
during a phone
conversation, it is easy for
the technician to join in.
A supervisor answers
questions with the
participation of her group.
When she is not able to take
a call, they cover for her.
This feature is especially
useful because the people in
this group do not have many
line buttons available for
programming.
See the example above. In
this company, each
representative has his or
her own prime line, and
transfers are handled by the
Centrex system.
4
Issue 1
August 1998
Page 4-43