Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 21

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
New Features and Enhancements
Release 6.1 Enhancements (August 1998)
PRI Tandem Trunk Demand Test
A new maintenance test, the PRI Demand Test, has been created to allow Lucent
Technologies technicians or authorized dealers to automatically determine if the
ends of the PRI tandem trunks have been programmed correctly.
For PRI tandem trunks to operate correctly between two systems, one system
must have the PRI tandem trunk set to Network, and the other system must have
the PRI tandem trunk set to PBX. If both ends of the connection are programmed
the same, problems occur in the communications between the two systems.
Service Observing
Service Observing allows one extension to listen in on (observe) a call at another
extension. A typical application of this feature is that of a Customer Service
supervisor observing how a Customer Service representative handles calls.
The Service Observing group can consist of from one extension to all extensions
on the system, including other Service Observers. Up to 16 Service Observing
groups can be programmed.
NOTE:
QCCs and CTI link extensions cannot be Service Observers or members of
a Service Observing group. Data and video calls cannot be observed.
The observer activates Service Observing by pressing a Service Observing button
and then dialing an extension number or pressing a DSS or Auto Intercom button.
The Service Observer must use an MLX telephone to observe an extension; the
telephone at the observed extension can be of any type.
A warning tone that alerts the observer, the observed extension, and the caller
that Service Observing is occurring can be set to On or Off through System
Programming. The factory setting is On.
Windows SPM
The System Programming and Maintenance (SPM) software is now available in a
Windows format compatible with Windows 95
Windows NT 4.0 Server. The Windows version is backwards-compatible with
previous DOS versions and is available on CD-ROM.
Windows NT Driver
The system software now includes a Windows NT driver for TSAPI applications.
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Issue 1
August 1998
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