Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 203

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
4 Features and Applications
Applications
Table 4–13. Voice Messaging Systems
Service or
Application Description
Answers calls with recorded greeting and
Automated
menu of choices; transfers calls as callers
Attendant
prompt.
Call Connects callers to called party's mailbox
Answer when extension is busy or unanswered.
Enhances an automated attendant.
Voice Mail Allows outside callers to leave messages.
Allows users to send messages to other
and forward messages with comments.
Broadcast Enables you to send a voice mail message
messages to all system users.
Collected Allows a caller to dial digits (a customer
(prompted) number, for example) for better service
digits when the call is transferred to an agent.
Information Plays a recorded message and then
Option disconnects the caller.
Message Plays a message and then allows caller to
Drop leave a message (no transfer).
Dial by Lets users call other users by dialing the
name called party's last name instead of
number.
Outcalling Automatically calls a user at an outside
number (may be a beeper) to signal a new
message so user can call to retrieve it.
Cascade Automatically calls multiple outside
Outcalling numbers in sequential order to signal a
new message so the user can retrieve it.
Multilevel Allows recording of multiple-level menus
menus and announcements, including different
ones for day and night.
Immediate Allows call-handling immediately or after a
or delayed set number of rings, so calls can be
answer answered by an operator.
Call Type- Allows a user to record different greetings
Dependent for different types of calls, such as inside
Greetings and outside calls.
Alternate Allows a user to record a second greeting
Personal in addition to the primary call-answer
Greetings greeting.
General Provides special mailbox(es) with reserve
mailbox extension; callers with rotary-dial phones
or needing help can leave messages.
MERLIN
LEGEND Messaging
Mail 2000
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*
(R2)
Continued on next page
Issue 1
August 1998
Page 4-66
Intuity Intuity Fax
AUDIX Messaging