Medical Office Needs - Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
5 Putting the System to Work
Scenario 1: A Small Office
Table 5–1.

Medical Office Needs

Staff Member
Physician
Nurse
Office Manager
(System Manager)
Billing Clerk
Operator/
Receptionist
Waiting Room
Lab
Staff Lounge
All Staff
Needs
Personal line in her office; if she is not available, the
appointments/payments clerk should take these calls.
Minimal interruptions when with patients. At these times, the
operator/receptionist or nurse should take messages; the physician
must be notified of urgent calls.
Ability to beep the nurse's station when she needs assistance
Ability to make unrestricted calls from own phone, staff lounge, and
meeting room
Quick dialing of primary local pharmacy numbers
Ability to generate reports on system use
As system manager, needs programming privileges and a
programming console
PC with modem
Fax machine
Quick dialing of insurance company numbers
Console with four incoming lines; if one line is busy, calls
automatically go to the next line.
Ability to notify the doctor of a waiting call without actually calling her
Ability to switch calls to answering service after hours; however, any
staff members working after hours need to be able to receive calls.
Ability to switch calls to office manager when no other staff member
is available
Ability to page staff members when not at their phones; page should
exclude certain rooms to avoid disturbing patient care.
If staff member is not at his or her desk to receive a transferred call, it
returns to the operator/receptionist so she can page the person or
take a message.
Ability to identify who is calling so the patient's record can quickly be
retrieved from the computer database
Outgoing calls restricted to local calls and 800 numbers (for use by
pharmaceutical company representatives)
Quick access to other labs
Outgoing calls restricted for toll calls
Ability to dial frequently used numbers quickly
Issue 1
August 1998
Page 5-3