Callers Receiving Incorrect Response From Voice Mail - Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
8 Troubleshooting the System

Callers Receiving Incorrect Response from Voice Mail

If the power light is on and voice mail works for other extensions, call the
Lucent Technologies Helpline at 1 800 628-2888 (consultation charges
may apply).
Callers Receiving Incorrect Response
from Voice Mail
Outside callers who reach the system may get the wrong response when the
voice mail system answers calls. They may hear an off-hours message during
business hours, for example.
NOTE:
In Release 6.1 and later systems, calls going across the private network to
a Centralized Voice Messaging system may experience problems because
of an incorrect setup. See the Network Reference for details.
NOTE:
Be sure to change the system time appropriately when Daylight Savings
Time starts and when it ends. System time affects the functioning of
several system features, including Automatic Backup, Night Service,
Station Message Detail Recording (SMDR) reports, standalone auto
attendant systems, voice mail, and Reminder Service.
Possible Cause 1: The system time may be set incorrectly.
What to do: Check the time at the system programming console or another MLX
display telephone. If the time is correct, go to Possible Cause 2.
Possible Cause 2: If the system uses the Night Service feature and has more
than one operator console, one of the consoles may not have the Night Service
button activated.
What to do: Check that the green light next to the Night Service button at each
operator's console is on.
If a green light is off, then Night Service is not activated; press the button to
activate Night Service. Make a call to see if you get the correct voice mail
greeting. If you do, you have solved the problem.
If each green light is on, then Night Service is activated for that operator's
console. Go to Possible Cause 3.
Possible Cause 3: The time settings for the voice mail system do not match the
system date and time.
8
Issue 1
August 1998
Page 8-19