Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 189

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
4 Features and Applications
Features
Station Message Detail Recording (SMDR). This system management
feature keeps track of incoming and outgoing calls and prints out reports on
a printer attached to your control unit. Analyzing these reports can alert you
to tampering with the system. To analyze these reports for specific
information, use a Call Accounting System application.
Toll fraud is a growing criminal industry, and there are individuals who have made
a science of defrauding businesses of millions of dollars. You should strongly
caution users against the following practices that can compromise the security of
the system:
Writing down barrier codes or passwords and keeping them in a wallet or
purse
Making remote access calls or other password-protected calls from public
telephones in such a way that they can be viewed by others, who may even
use telescopes or binoculars to see the digits as they are dialed
Sharing barrier codes or passwords with others or saying them out loud in
public locations
Programming passwords or barrier codes on telephone buttons inside or
outside the system
For more information about security, see
"Voice Messaging Systems" on page
Dialing Features
Dialing features are straightforward, providing a variety of methods for fast dialing
of frequently used numbers. Review the dialing features by looking at "Dialing and
Calling" in
telephone user's and operator's guides include forms for recording dial codes ( not
passwords or barrier codes) that people use often. MLX telephones come with
tray cards for this purpose.
When considering dialing features for an extension, keep the following factors in
mind:
Operators often need Direct Station Selectors (DSSs) for easy access to
extensions. Auto Dial is also an option when the operator does not cover a
large number of extensions.
Auto Dial buttons require programmed line buttons but are useful for
people who have those buttons available and make many calls to a few
numbers. They are also useful for entering account codes and other dialed
codes and may be appropriate for people who frequently enter the same
codes.
MLX display telephone users can take advantage of Directory features for
calling frequently used numbers.
Table 4–1, page 4–5. The analog multiline and cordless/wireless
"Remote Access" on page 4–58
4–64.
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Issue 1
August 1998
Page 4-52
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