Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 27

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
Prior Releases: Features and Enhancements
Release 5.0 Enhancements (June 1997)
Basic Call Control
A CTI link application on a user's computer can assume basic call control of the
user's analog multiline or MLX telephone's SA buttons. Basic call control includes:
Answering calls arriving on an SA button
Making calls from an SA button
Hanging up calls
Hold and retrieving a call on hold at the user's extension
Screen Pop
Screen pop occurs when the calling number, called number, or other user-defined
identifier (such as account code that a voice-response unit prompts the caller to
dial) is used to display a screen associated with the far-end party. For example,
Caller ID services can be used to support screen pop on a system that includes a
CTI link; using the calling party number as a database key code, information
about a caller automatically appears on the user's computer screen when the call
arrives at the extension. Depending on the application, screen pop may be
available for calls that arrive on line buttons other than SA buttons and/or calls
that are answered manually at the telephone rather than by the application.
Screen pop can occur on incoming calls from the following sources:
Calling group distribution
ISDN PRI Routing by Dial Plan
An extension on the MERLIN LEGEND Communications System
Remote access
A transfer of a call that was answered by a voice response unit
A transfer, redirection, or conference of a call that was answered at a DLC
or at a QCC
NOTE:
Transfer and 3-way conference, when handled through a CTI link
application, provide the original caller's calling number information or
other information to the transfer receiver or new conference
participant, if the user has screen-pop capability.
NOTE:
In the case of remote access calls, the only information that the
application can collect about the caller is the remote telephone
number.
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Issue 1
August 1998
Page xxviii