Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 296

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
6 Managing the System
Adding a QCC Operator Position
Task List: Adding a QCC Operator Position
Obtain Form 2a, System Numbering: Extension Jacks, Form 6a, Optional
Operator Features, and 5d, Queued Call Console (QCC).
If necessary, read "Queued Call Console" in the Feature Reference for
detailed information about QCC consoles.
Check Form 2a for available operator-position jacks; look for the shaded
first and fifth lines on the form.
Plan changes using the planning guidelines above; record the new values
on the form(s).
Open the System Programming menu from the console or a PC with SPM.
If your system uses the Set Up Space numbering plan (see Form 2a),
single-renumber the extension jack following the instructions in "Single
Renumbering" in the "System Renumbering" section of System
Programming , Chapter 3, or the summary programming instructions below.
Assign the jack, following the instructions for "QCC Operator Positions" in
the "System Operator Positions" section of System Programming ,
Chapter 3, or the summary programming instructions below.
Assign the lines/trunks to ring at the QCC, following the instructions for
"QCC Operator to Receive Calls" in the "Lines and Trunks" section of
System Programming , Chapter 3.
Assign the QCC queue priority level values, following the instructions in
"QCC Queue Priority Level" in the "Lines and Trunks" section of Chapter 3
in System Programming .
Assign optional operator features, as desired, following the instructions in
"Optional Operator Features" in Chapter 3 of System Programming .
When you have finished, file the form(s) with the rest of the planning forms.
NOTE:
If there are no available operator-position jacks, contact your Lucent
Technologies representative.
NOTE:
This task requires an idle condition: Extension Forced Idle for this
extension jack.
NOTE:
This task requires an idle condition: System Idle.
NOTE:
This task requires an idle condition: System Idle.
6
Issue 1
August 1998
Page 6-61