Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 78

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
2 About the System
Applications
A call management application answers and distributes calls to members
of a specified group, for example, ticketing agents.
PassageWay Direct Connection Solution provides an interface between an
extension and a PC with Microsoft
and allowing the integration of Windows applications with telephone
activities.
Group and desktop videoconferencing and data exchange applications
allow multimedia interaction among people who work together but are
geographically distant.
In Release 5.0 and later systems, a bridge to PC applications is available:
the Computer Telephony Integration (CTI) link or CTI link (part of the
PassageWay Telephony Services product from Lucent Technologies) for
local area networks (LANs). The connection is made through a
programmed MLX extension jack. The link allows calls on SA buttons to be
monitored and controlled from workstations connected on a LAN to a
server running Novell NetWare software. The link supports applications
such as power dialing for telemarketing salespeople and pop-up database
information about a caller. (Screen-pop applications that use the caller's
telephone numbers must be combined with Caller ID services through PRI,
NI-1 BRI, or a local service provider via the system's 800 GS/LS ID
module.)
The CTI link hardware/software feature is supported in Novell NetWare and
Windows NT local area networks (LANs) for LAN applications on Windows
3.1, Windows 95, Windows for Workgroups 3.11, Windows NT, Apple
Macintosh
"Computer Telephony Integration Link" on page 5–23
Lucent Technologies representative.
Beginning in Release 6.1, one or more MERLIN LEGEND systems can
share the voice messaging system (VMS) of another MERLIN LEGEND
system provided the following conditions are met:
— All systems must be Release 6.1 or later.
— The systems must be directly connected via an analog or digital tie trunk
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OS, and UNIX
NOTE:
A CTI link is not compatible with all Macintosh OS and UNIX System
clients, which must support private data in order to function with the
feature. For additional information, consult the PassageWay
Telephony Services Network Manager's Guide.
or via a Primary Rate Interface (PRI) tandem trunk. No other systems
can be in between.
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Windows , as well as providing utilities
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System clients. For more information, see
Issue 1
August 1998
Page 2-23
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or consult your