Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 179

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
4 Features and Applications
Features
Table 4–10. Continued
Feature Covered by
Forward Any
individual
Remote Outside
Call phone
Forward
Group A calling
Coverage group, QCC
operator, or
individual
Individual A calling
Coverage group, QCC
operator, or
individual
Pickup A pickup
group or any
individual
Description
A person forwards his or her
calls to an inside extension,
turning the feature on at his or
her own phone. (This feature
can be activated through remote
access as well.)
In Release 4.0 or later systems,
Forward/Follow Me and Remote
Call Forward provide a Delayed
Call Forwarding option that
allows calls to ring at the
forwarding extension. This way
of covering calls need not be
temporary.
A person temporarily forwards
his or her calls to an outside
number, turning the feature on at
the destination phone or at the
originating phone. He or she
uses Remote Access to Remote
Call Forward.
Coverage for a group of people.
This type of coverage cannot be
turned completely off at the
extension. Coverage of outside
calls always remains in effect.
Coverage for one person. This
type of coverage gives the
sender maximum control over
coverage.
Allows someone to answer calls
ringing at another extension or
on a line not assigned to his or
her phone. With Group Pickup,
the person does not need to
know the extension number
where the call is ringing. With
general Pickup for a line or
extension, the user must know
the line/extension number. A
button can be programmed to
pick up calls at an extension.
August 1998
Example
A manager is in a meeting
and wants to receive calls in
the meeting room.
In a Release 4.0 or later
system, a manager answers
some calls before they are
forwarded. When the
manager does not answer,
calls ring at his or her
secretary's extension after a
delay.
A person is working at home
and wants to receive calls
there.
Calls to a government
agency are not directed to
individuals, and can be
answered, for example, this
way: "Hello, this is the IRS
Help Line."
An executive's calls must be
answered with her name, so
her assistant covers for her,
answering, "Hello, this is
May's office."
A bookkeeping department
works closely together and
their calls can usually be
handled by anyone in the
group. In accounts
receivable, clerks sitting next
to one another have
individual Pickup buttons to
answer calls at a neighbor's
extension.
Continued on next page
Issue 1
Page 4-42