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MERLIN LEGEND Communications System Release 6.0
System Manager's Guide 555-660-118
6
Managing the System
Assigning a HotLine Extension
o
Remove the features, following the instructions for each feature in
"Optional Telephone Features," "Optional Group Features," and "System
Features" in System Programming , Chapter 3, or in Chapter 5, "Centralized
Telephone Programming," of System Programming .
o
Remove the extension from any of the group-assigned feature forms or
lists on which it appears, and remove its individual telephone form from the
planning forms package.
o
When you have finished, file the form(s) with the rest of the planning forms.
Programming Instructions
See the procedures in System Programming as noted in the task list above.
Assigning a HotLine Extension
Available in Release 5.0 and later systems for Hybrid/PBX, Key, and Behind
Switch systems, the HotLine feature allows a system manager to assign single-
line telephones as HotLines. When a user lifts the handset of a HotLine
telephone, the telephone automatically dials an inside extension or outside
number.
The feature is designed to allow immediate access to, for example, an 800-
number catalogue sales department, a security office, a hotel concierge, or other
inside or outside destinations that people need to reach quickly and effortlessly.
Planning Guidelines
HotLine extensions dial only the first Personal Speed Dial number (assigned to
Personal Speed Dial code 01) and are not intended for other purposes. HotLine
extensions cannot put a call on hold or perform a transfer or conference.
A HotLine extension can access any type of line available for outgoing calls on
single-line telephones. The extension must be connected to a 008, 012, or 016
extension module; it cannot be connected to an MFM.
!
SECURITYlALERT:
If a HotLine extension accesses a loop-start line, that line should provide
reliable disconnect and be programmed for reliable disconnect. Otherwise,
a user at the extension may be able to stay on the line after a call is
completed and then make a toll call.
Personal Speed Dial code 01 may be programmed at a single-line telephone prior
to its assignment as a HotLine extension. When the system manager has used
system programming to make an extension a HotLine, there is only one
6
6
6
Issue 1
February 1998
Page 6-46
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