Chapter 62 Configuring Call Home; Call Home Features; About Smart Call Home - Cisco AP775A - Nexus Converged Network Switch 5010 Configuration Manual

Call Home Features

S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
•
•
•
•
•
•
•
•
•
Call Home Features
The Call Home functionality is available directly through the Cisco MDS 9000 Family. It provides
multiple Call Home profiles (also referred to as Call Home destination profiles), each with separate
potential destinations. You can define your own destination profiles in addition to predefined profiles.
The Call Home function can even leverage support from Cisco Systems or another support partner.
Flexible message delivery and format options make it easy to integrate specific support requirements.
The Call Home feature offers the following advantages:
•
•
•
•
•

About Smart Call Home

Smart Call Home is a component of Cisco SMARTnet Service that offers proactive diagnostics, real-time
alerts, and personalized web-based reports on select Cisco devices.
Smart Call Home provides fast resolution of system problems by analyzing Call Home messages sent
from your devices and providing a direct notification path to Cisco customer support.
Smart Call Home offers the following features:
•
Cisco MDS 9000 Family Fabric Manager Configuration Guide
62-2
Call Home Enable Function, page 62-17
Call Home Configuration Distribution, page 62-18
Call Home Communications Test, page 62-19
Clearing Call Home Name Server Database, page 62-20
Configuring EMC E-mail Home Delayed Traps, page 62-21
Event Triggers, page 62-30
Event Triggers, page 62-30
Call Home Message Levels, page 62-32
Message Contents, page 62-33
Fixed set of predefined alerts and trigger events on the switch.
Automatic execution and attachment of relevant command output.
Multiple message format options:
– Short Text—Suitable for pagers or printed reports.
– Plain Text—Full formatted message information suitable for human reading.
– XML—Matching readable format using Extensible Markup Language (XML) and document
type definitions (DTDs) named Messaging Markup Language (MML). The MML DTD is
published on the Cisco.com website at http://www.cisco.com/. The XML format enables
communication with the Cisco Systems Technical Assistance Center.
Multiple concurrent message destinations. You can configure up to 50 e-mail destination addresses
for each destination profile.
Multiple message categories including system, environment, switching module hardware,
supervisor module, hardware, inventory, syslog, RMON, and test.
Continuous device health monitoring and real-time diagnostics alerts.
Chapter 62 Configuring Call Home
OL-17256-03, Cisco MDS NX-OS Release 4.x