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Diagnostic Functions
TECHNICAL ASSISTANCE PROCEDURE
Support Services and Training
General DataComm offers two comprehensive customer support organizations dedicated to pre-
and post-sale support services and training for GDC products. Corporate Client Services and
Factory-Direct Support & Repair assist customers throughout the world in the installation,
management, maintenance and repair of GDC equipment. Located at GDC's corporate facility in
Naugatuck, Connecticut USA, these customer support organizations work to ensure that
customers get maximum return on their investment through cost-effective and timely product
support.
Corporate Client Services
Corporate Client Services is a technical support and services group that is available to GDC
customers throughout the world for network service and support of their GDC products.
Customers get the reliable support and training required for installation, management and
maintenance of GDC equipment in their global data communication networks. Training courses
are available at GDC corporate headquarters in Naugatuck, Connecticut, as well as at customer
sites.
Factory Direct Support & Repair
GDC provides regular and warranty repair services through Factory Direct Support & Repair at
its U.S. headquarters in Naugatuck, Connecticut. This customer support organization repairs and
refurbishes GDC products, backed by the same engineering, documentation and support staff
used to build and test the original product. Every product received for repair at Factory Direct
Support & Repair is processed using the test fixtures and procedures specifically designed to
confirm the functionality of all features and configurations available in the product.
As part of GDC's Factory Direct program, all product repairs incorporate the most recent changes
and enhancements from GDC Engineering departments, assuring optimal performance when the
customer puts the product back into service. Only GDC's Factory Direct Support & Repair can
provide this added value.
Contact Information
General DataComm, Inc.
6 Rubber Avenue
Naugatuck, Connecticut 06770 USA
Attention: Corporate Client Services
Telephones: 1 800 523-1737
1 203 729-0271
Fax: 1 203 729-3013
Email: clientservices@gdc.com
General DataComm, Inc.
6 Rubber Avenue
Naugatuck, Connecticut 06770 USA
Attention: Factory Direct Support & Repair
Telephones: 1 800 523-1737
Fax: 1 203 729-7964
Email: factorydirect@gdc.com
Hours of Operation:
Monday - Friday 8:30 a.m. - 5:00 p.m. EST
(excluding holidays)
http://www.gdc.com
1 203 729-0271
036R660-000, Issue 10
8-19
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