Sharp DX-C310 Operation Manual page 691

Problem
Transmission does
not take place.
An address cannot be
specified.
Mode cannot be
selected.
Auto selection of the
color mode does not
take place correctly.
Point to check
Does the image file exceed the e-mail
attachment limit set in the system
settings (administrator)?
Did the image file exceed the file
attachment size limit of your mail
server?
(When Scan to E-mail is used.)
Has the folder on the destination
computer been set as a shared folder so
that files can be sent to it?
(When using Scan to Network Folder.)
Is "IPsec Settings" enabled on the
machine?
(When using Scan to Network Folder.)
Did you place a long size original on the
document glass when it is scanned?
Have functions been disabled by the
administrator?
Are you scanning one of the following
types of originals?
When Black & White is not selected:
• Are there colors or coloring in the
paper?
When Color is not selected:
• Is the color in the original very light?
• Is the color in the original very dark,
almost black?
• Is only a very small area of the
original colored?
If your administrator has set a limit on the size of
transmitted files, a file that exceeds the limit cannot be
transmitted. Check with your administrator.
Reduce the size of the file attachment (reduce the
number of pages scanned). The size of the file can also
be reduced by scanning using a lower resolution setting.
Ask your mail server administrator what the file size limit
is for one e-mail transmission.
If the destination folder is not configured as a shared
folder, select "share" in the folder properties. If the folder
was moved or otherwise changed, the "share" setting
may have been canceled.
When "IPsec Settings" is enabled in the system settings
(administrator), direct printing of a file in a shared folder
may not be possible in some computer environments.
For information about "IPsec settings", consult your
administrator.
➞ System Settings (Administrator) > "Security Settings"
> "IPsec Settings"
A long size original cannot be scanned from the
document glass. Place originals in the document feeder
tray of the automatic document feeder.
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
When the color mode is set to "Auto", the machine
detects whether the original is black and white or color
when the [COLOR START] key is pressed; however, in
the cases at left, automatic detection may not give the
correct result. In this event, specify the color mode
manually.
7-25
TROUBLESHOOTING
Solution
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