Pack An Ex4100 And Ex4100-F Switch Or Ex4100 Component For Shipping - Juniper EX4100 Hardware Manual

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager:
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers, see
support.juniper.net/support.
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the
component.
Pack an EX4100 and EX4100-F Switch or EX4100 Component for
Shipping
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If you are returning the switch or component to Juniper Networks for repair or replacement, pack the
item as described in this topic.
Before you pack the switch or component, ensure that you have:
• Followed all the steps listed in
• Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you
do not have these materials, to learn about approved packing materials (see
Support to Obtain a Return Material
• Ensure that you understand how to prevent electrostatic discharge (ESD) damage (see
Electrostatic Discharge Damage" on page
https:/ /support.juniper.net/support
Contact Customer Support to Obtain a Return Material
Authorization).
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