Return An Ex4100 And Ex4100-F Chassis Or Components; How To Return An Ex4100 And Ex4100-F Switch Or Ex4100 Component For Repair Or Replacement - Juniper EX4100 Hardware Manual

Support for Third-Party Transceivers
The Juniper Networks Technical Assistance Center (JTAC) provides complete support for Juniper-
supplied optical modules and cables. However, JTAC does not provide support for third-party optical
modules and cables that are not qualified or supplied by Juniper Networks. If you face a problem
running a Juniper device that uses third-party optical modules or cables, JTAC may help you diagnose
host-related issues if the observed issue is not, in the opinion of JTAC, related to the use of the third-
party optical modules or cables. Your JTAC engineer will likely request that you check the third-party
optical module or cable and, if required, replace it with an equivalent Juniper-qualified component.
Use of third-party optical modules with high-power consumption (for example, coherent ZR or ZR+) can
potentially cause thermal damage to or reduce the lifespan of the host equipment. Any damage to the
host equipment due to the use of third-party optical modules or cables is the users' responsibility.
Juniper Networks will accept no liability for any damage caused due to such use.
Return an EX4100 and EX4100-F Chassis or
Components
IN THIS SECTION

How to Return an EX4100 and EX4100-F Switch or EX4100 Component for Repair or Replacement | 213

Locate the Serial Number on an EX4100 and EX4100-F Switch or EX4100 Component | 214
Contact Customer Support to Obtain a Return Material Authorization | 223
Pack an EX4100 and EX4100-F Switch or EX4100 Component for Shipping | 224
How to Return an EX4100 and EX4100-F Switch or EX4100 Component
for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or replacement,
follow this procedure:
213