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Inter-Tel 8500 User Manual: Enterprise Messaging

Mitel telephone user guide.
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Enterprise Messaging

Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan-
dard protocols for communication and messaging. EM unifies communication and
messaging by providing access to voice mail, fax, and e-mail messages in your mail-
box. The EM system provides voice mail users with the following advanced messag-
ing features:
Automatic Speech Recognition (ASR): ASR can be enabled for the entire sys-
tem or it can be enabled for specific applications (like voice mail) or mailboxes.
When ASR is enabled for your mailbox, you can issue spoken commands to navi-
gate the voice mail menus. ASR also allows subscribers and non-subscribers to
navigate automated attendant menus, call routing applications, and search the
directories. ASR can be enabled for standard voice mailboxes and advanced mail-
boxes (see
E-Mail Reader: E-Mail Reader allows you to access voice, e-mail, and fax mes-
sages from your mailbox. For e-mail messages, E-mail Reader uses Text-to-
Speech (TTS) capabilities included with EM to convert the text in an e-mail mes-
sage to a .wav file. For fax messages, E-Mail Reader announces the fax enve-
lope. If E-Mail Reader has been enabled for your mailbox, your voice mail, e-
mail, and fax messages are unified in one convenient location. For more informa-
tion and instructions about how to use E-Mail Reader features, see the Using E-
Mail Reader section, starting on
Consult your voice mail administrator to see if ASR and/or E-Mail Reader is enabled
for your mailbox.
EM also includes Unified Messaging inbound and outbound faxing capabilities.
For information and instructions about Unified Messaging features, see Issue 2.3 of the
Unified Messaging User Guide, part number 550.8121.
Model 8500 User Guide
6). For more information about ASR, see
page 8.



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