NetApp StorageGRID SG6000 Manual page 106

Related information
View boot-up status codes for SG6000 storage controllers
E5700 and E2800 System Monitoring Guide
View status indicators and buttons on SG6000-CN controller
View boot-up codes for SG6000-CN controller
View error codes for SG6000-CN controller
Troubleshoot connection issues (SG6000)
If you encounter connection issues during the StorageGRID appliance installation, you
should perform the corrective action steps listed.
Unable to connect to appliance
If you cannot connect to the appliance, there might be a network issue, or the hardware
installation might not have been completed successfully.
Steps
1. If you are unable to connect to SANtricity System Manager:
a. Try to ping the appliance using the IP address for either storage controller on the management network
for SANtricity System Manager:
ping Storage_Controller_IP
b. If you receive no response from the ping, confirm you are using the correct IP address.
Use the IP address for management port 1 on either storage controller.
c. If the IP address is correct, check appliance cabling and the network setup.
If that does not resolve the issue, contact technical support.
d. If the ping was successful, open a web browser.
e. Enter the URL for SANtricity System Manager:
https://Storage_Controller_IP
The log in page for SANtricity System Manager appears.
2. If you are unable to connect to the SG6000-CN controller:
a. Try to ping the appliance using the IP address for the SG6000-CN controller:
ping SG6000-CN_Controller_IP
b. If you receive no response from the ping, confirm you are using the correct IP address.
You can use the IP address of the appliance on the Grid Network, the Admin Network, or the Client
Network.
c. If the IP address is correct, check appliance cabling, SFP transceivers, and the network setup.
d. If physical access to the SG6000-CN is available, you can use a direct connection to the permanent
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