NetApp StorageGRID SG5700 Series Hardware Installation And Maintenance Manual
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NetApp StorageGRID SG5700 Series Hardware Installation And Maintenance Manual

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StorageGRID
11.2
®
Hardware Installation and
Maintenance Guide
For StorageGRID SG5700 Series Appliances
February 2019 | 215-13575_A0
doccomments@netapp.com

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Summary of Contents for NetApp StorageGRID SG5700 Series

  • Page 1 StorageGRID 11.2 ® Hardware Installation and Maintenance Guide For StorageGRID SG5700 Series Appliances February 2019 | 215-13575_A0 doccomments@netapp.com...

  • Page 3: Table Of Contents

    Table of Contents | 3 Contents StorageGRID appliance overview ............... 5 Controllers in the StorageGRID appliance ..............7 Installation overview .................. 10 Preparing for installation ................12 Preparing the site ....................... 12 Unpacking the boxes ....................13 Obtaining additional equipment and tools ..............14 Web browser requirements ..................
  • Page 4 4 | Hardware Installation and Maintenance Guide for SG5700 Appliances Replacing the E2800 controller ................. 62 Replacing the E5700SG controller ................68 Replacing other hardware components ..............70 Changing the link configuration of the E5700SG controller ........71 Copyright ....................75 Trademark ....................

  • Page 5: Storagegrid Appliance Overview

    StorageGRID appliance overview The SG5700 StorageGRID appliance is an integrated storage and computing platform that operates as a Storage Node in a StorageGRID grid. The appliance can be used in a hybrid grid environment that combines appliance Storage Nodes and virtual (software-based) Storage Nodes. The StorageGRID SG5700 appliance provides the following features: •...
  • Page 6 6 | Hardware Installation and Maintenance Guide for SG5700 Appliances E2800 controller (storage controller) E5700SG controller (compute controller) Power-fan canisters Model SG5760 This figure shows the front and back of the SG5760 model, a 4U enclosure that holds 60 drives in 5 drive drawers.

  • Page 7: Controllers In The Storagegrid Appliance

    Fan canister (1 of 2) Power canister (1 of 2) Related information NetApp E-Series Systems Documentation Center Controllers in the StorageGRID appliance Both the SG5712 and SG5760 models of the StorageGRID appliance include an E5700SG controller and an E2800 controller. You should review the diagrams to learn the differences between the controllers.
  • Page 8 8 | Hardware Installation and Maintenance Guide for SG5700 Appliances Port Type Interconnect 16Gb/s Fibre Channel Connect the E5700SG controller to the ports 1 and 2 (FC), optical SFP+ E2800 controller. Diagnostic and Reserved for technical support. • RJ-45 serial port support ports •...
  • Page 9 StorageGRID appliance overview | 9 This figure shows the connectors on the back of the E2800 controller. Port Type Interconnect 16Gb/s FC optical SFP+ Connect the E2800 controller to the E5700SG ports 1 and 2 controller. Management 1-Gb (RJ-45) Ethernet •...

  • Page 10: Installation Overview

    Installation overview You can install one or more StorageGRID appliances when you first deploy StorageGRID, or you can add appliance Storage Nodes later as part of an expansion. You might also need to install an appliance Storage Node as part of a recovery operation. Installing a StorageGRID appliance includes two primary phases.
  • Page 11 Installation overview | 11 Related tasks Preparing for installation on page 12 Installing the hardware on page 24 Configuring the hardware on page 34 Related information VMware installation Red Hat Enterprise Linux or CentOS installation Ubuntu or Debian installation Expanding a StorageGRID system Recovery and maintenance...

  • Page 12: Preparing For Installation

    Steps 1. Confirm that the site meets the requirements for temperature, humidity, altitude range, airflow, heat dissipation, wiring, power, and grounding. See the NetApp Hardware Universe for more information. 2. If you are installing the SG5760 model, confirm that your location provides 240-volt AC power.

  • Page 13: Unpacking The Boxes

    Preparing for installation | 13 Unpacking the boxes Before installing the StorageGRID appliance, unpack all boxes and compare the contents to the items on the packing slip. SG5712 appliance with 12 drives installed SG5760 appliance with no drives installed Rail kit with instructions Front bezel for the appliance SG5760: Handles SG5760: Sixty drives...

  • Page 14: Obtaining Additional Equipment And Tools

    14 | Hardware Installation and Maintenance Guide for SG5700 Appliances Two power cords for your country. Your cabinet might have special power cords that you use instead of the power cords that ship with the appliance. Two optical cables for the FC interconnect ports Eight SFP+ transceivers, compatible with both the four 16Gb/s FC interconnect ports and the four 10-GbE network ports...

  • Page 15: Web Browser Requirements

    Preparing for installation | 15 Service laptop Optional tools Power drill with Phillips head bit Supported web browser Flashlight SSH client, such as PuTTY Mechanized lift for SG5760 1-Gb (RJ-45) Ethernet port Web browser requirements You must use a supported web browser. Web browser Minimum supported version Google Chrome...
  • Page 16 16 | Hardware Installation and Maintenance Guide for SG5700 Appliances access to the grid, so the Grid Network can be isolated and secured. The Client Network is optional. • Management network for SANtricity System Manager: This network provides access to SANtricity System Manager on the E2800 controller, allowing you to monitor and manage the hardware components in the appliance.

  • Page 17: Port Bond Modes For E5700Sg Controller Ports

    Preparing for installation | 17 Port Type of port Function Management port 1 on 1-GbE (RJ-45) Connects the E5700SG controller to the the E5700SG Admin Network for StorageGRID. controller Management port 2 on 1-GbE (RJ-45) • Can be bonded with management the E5700SG port 1 if you want a redundant controller...
  • Page 18 18 | Hardware Installation and Maintenance Guide for SG5700 Appliances Network bond modes for the 10/25-GbE ports The 10/25-GbE networking ports on the E5700SG controller controller support Fixed port bond mode or Aggregate port bond mode for the Grid Network and Client Network connections. Fixed port bond mode Fixed mode is the default configuration for the 10/25-GbE networking ports.

  • Page 19: Gathering Installation Information

    Preparing for installation | 19 If you plan to use Aggregate port bond mode: • You must use LACP network bond mode. • You must specify a unique VLAN tag for each network. This VLAN tag will be added to each network packet to ensure that network traffic is routed to the correct network.
  • Page 20 20 | Hardware Installation and Maintenance Guide for SG5700 Appliances Table 1: Information needed to connect to SANtricity System Manager on the E2800 controller You must connect the E2800 controller to the management network you will use for SANtricity System Manager. Information needed Your value Ethernet switch port you will connect to...
  • Page 21 Preparing for installation | 21 Information needed Your value Admin Network enabled Choose one: • • Yes (default) Network bond mode Choose one: • Independent • Active-Backup Switch port for port 1 Switch port for port 2 (Active-Backup network bond mode only) DHCP-assigned IP address for management •...
  • Page 22 22 | Hardware Installation and Maintenance Guide for SG5700 Appliances Information needed Your value Switch port for port 1 (Client Network) Switch port for port 2 (Grid Network) Switch port for port 3 (Client Network) Switch port for port 4 (Grid Network) Table 4: Information needed to connect the E5700SG controller to the Grid Network The Grid Network for StorageGRID is a required network, used for all internal StorageGRID traffic.
  • Page 23 Preparing for installation | 23 See “10/25-GbE port connections for the E5700SG controller” for more information about Note: the options for these ports. Information needed Your value Client Network enabled Choose one: • No (default) • Network bond mode Choose one: •...

  • Page 24: Installing The Hardware

    Sign in with your username and password. b. Select Products > My Products. c. Confirm that the new serial number is listed. d. If it is not, follow the instructions for new NetApp customers. New NetApp customer a. Click Register Now, and create an account.

  • Page 25: Installing The Appliance In A Cabinet Or Rack

    Installing the hardware | 25 Installing the appliance in a cabinet or rack You must install rails in your cabinet or rack and then slide the appliance onto the rails. If you have an SG5760, you must also install the drives after installing the appliance. Before you begin •...

  • Page 26: Cabling The Appliance

    26 | Hardware Installation and Maintenance Guide for SG5700 Appliances d. Pressing gently on the top of the drive, rotate the drive handle down until the drive snaps into place. e. After installing the first 12 drives, slide the drawer back in by pushing on the center and closing both levers gently.
  • Page 27 Installing the hardware | 27 Port Type of port Function Two interconnect ports 16Gb/s FC optical Connect the two controllers to each on each controller SFP+ other. Management port 1 on 1-GbE (RJ-45) Connects to the network where you the E2800 controller access SANtricity System Manager.
  • Page 28 28 | Hardware Installation and Maintenance Guide for SG5700 Appliances Port Type of port Function 10/25-GbE ports 1-4 10-GbE or 25-GbE Connect to the Grid Network and the on the E5700SG Client Network for StorageGRID. See Note: The SFP+ controller “10/25-GbE port connections for the transceivers E5700SG controller.”...

  • Page 29: Connecting Power Cords And Applying Power

    Installing the hardware | 29 Related concepts Port bond modes for E5700SG controller ports on page 17 Related tasks Accessing the StorageGRID Appliance Installer on page 34 Connecting power cords and applying power When you apply power to the appliance, both controllers boot up. Before you begin Risk of electrical shock –...
  • Page 30 30 | Hardware Installation and Maintenance Guide for SG5700 Appliances • The seven-segment display on the E5700SG controller shows a sequence of codes, ending with AA and FF. 2. After the controllers have booted up, confirm the seven-segment displays show the following: Controller Seven-segment display E2800 controller...

  • Page 31: Status Indicators On The E5700Sg Controller

    Installing the hardware | 31 Status indicators on the E5700SG controller The seven-segment display and the LEDs on the E5700SG controller show status and error codes while the appliance powers up and while the hardware is initializing. You can use these displays to determine status and troubleshoot errors.
  • Page 32 32 | Hardware Installation and Maintenance Guide for SG5700 Appliances E5700SG controller boot-up codes During a normal boot-up of the appliance, the seven-segment display on the E5700SG controller shows the following codes in the order listed: Code Indicates The master boot script has started. The system is checking to see if the FPGA needs to be updated.
  • Page 33 Installing the hardware | 33 Code Indicates Installation or communication with the E2800 controller has failed. Related references Troubleshooting the hardware installation on page 56 Related information NetApp Support...

  • Page 34: Configuring The Hardware

    Configuring the hardware After applying power to the appliance, you must configure SANtricity System Manager, which is the software you will use to monitor the hardware. You must also configure the network connections that will be used by StorageGRID. Configuring StorageGRID connections Before you can deploy a StorageGRID appliance as a Storage Node in a StorageGRID grid, you must configure the connections between the appliance and the networks you plan to use.
  • Page 35 Configuring the hardware | 35 servers, the controller attempts to obtain dynamically assigned IP addresses when you power on the enclosure. After the controller has completed the power-on process, its seven-segment display shows HO, followed by a repeating sequence of two numbers. HO -- IP address for Admin Network -- IP address for Grid Network In the sequence: ◦...

  • Page 36: Configuring Network Links

    36 | Hardware Installation and Maintenance Guide for SG5700 Appliances b. Open a web browser on the service laptop. c. Enter this URL for the StorageGRID Appliance Installer: https://169.254.0.1:8443 The StorageGRID Appliance Installer Home page appears. The information and messages shown when you first access this page depend on how your appliance is currently connected.
  • Page 37 Configuring the hardware | 37 Callout Which ports are bonded Ports 1 and 3 are bonded together for the Client Network, if this network is used. Ports 2 and 4 are bonded together for the Grid Network. This figure shows how the four 10/25-GbE ports are bonded in Aggregate port bond mode. Callout Which ports are bonded All four ports are grouped in a single LACP bond, allowing all ports to be used for Grid...
  • Page 38 38 | Hardware Installation and Maintenance Guide for SG5700 Appliances Port bond Network bond Client Network disabled Client Network enabled mode mode (default) Fixed Active- • Ports 2 and 4 use an active- • Ports 2 and 4 use an (default) Backup backup bond for the Grid...
  • Page 39 Configuring the hardware | 39 • Port bond mode is set to Fixed. • Network bond mode for the Grid Network is set to Active-Backup. • The Admin Network is enabled, and the network bond mode is set to Independent. •...
  • Page 40 40 | Hardware Installation and Maintenance Guide for SG5700 Appliances a. If the appliance is not connected to the Admin Network, unselect the Enable network check box for the Admin Network. b. If the appliance is connected to the Client Network, select the Enable network check box for the Client Network.
  • Page 41 Configuring the hardware | 41 5. When you are satisfied with your selections, click Save. Note: You might lose your connection if you made changes to the network or link you are connected through. If you are not reconnected within 1 minute, re-enter the URL for the StorageGRID Appliance Installer using one of the other IP addresses assigned to the appliance: https://E5700SG_Controller_IP:8443 Related concepts...

  • Page 42: Setting The Ip Configuration

    42 | Hardware Installation and Maintenance Guide for SG5700 Appliances Setting the IP configuration You use the StorageGRID Appliance Installer to configure the IP addresses and routing information used for the appliance Storage Node on the StorageGRID Grid, Admin, and Client Networks. About this task You must either assign a static IP for the appliance on each connected network or assign a permanent lease for the address on the DHCP server.
  • Page 43 Configuring the hardware | 43 d. Click Save. When the IP address changes, the gateway and list of subnets might also change. If you are using the DHCP address for the Grid Network to access the StorageGRID Appliance Installer, your web browser should be automatically redirected to the new IP address.

  • Page 44: Verifying Network Connections

    44 | Hardware Installation and Maintenance Guide for SG5700 Appliances e. Confirm that the list of Admin Network subnets is correct. You must verify that all subnets can be reached using the gateway provided above. Note: The default route cannot be made to use the Admin Network gateway. •...

  • Page 45: Verifying Port-Level Network Connections

    Configuring the hardware | 45 2. From the Network drop-down box, select the network you want to test: Grid, Admin, or Client. 3. Enter the IPv4 address for a host on that network. For example, you might want to ping the gateway on the network or the primary Admin Node. 4.

  • Page 46: Accessing And Configuring Santricity System Manager

    46 | Hardware Installation and Maintenance Guide for SG5700 Appliances Specify a range using a hyphen, as shown in the example. 4. Enter a TCP port number, a list of ports separated by commas, or a range of ports. 5. Click Test Connectivity. If the port-level network connection is valid, the “Port connectivity test passed”...

  • Page 47: Setting The Ip Address For The E2800 Management Port

    Configuring the hardware | 47 Setting up SANtricity System Manager on page 49 Reviewing the hardware status in SANtricity System Manager on page 51 Setting the IP address for the E2800 management port Management port 1 on the E2800 controller connects the appliance to the management network for SANtricity System Manager.

  • Page 48: Accessing Santricity System Manager

    48 | Hardware Installation and Maintenance Guide for SG5700 Appliances d. Click Save. It might take a few minutes for your changes to be applied. When you connect to SANtricity System Manager, you will use the new static IP address as the URL: https://E2800_Controller_IP Accessing SANtricity System Manager...

  • Page 49: Setting Up Santricity System Manager

    Configuring the hardware | 49 3. Click Cancel to close the wizard. Do not complete the Set Up wizard for a StorageGRID appliance. The SANtricity System Manager home page appears. Related tasks Setting the IP address for the E2800 management port on page 47 Related references Web browser requirements...
  • Page 50 50 | Hardware Installation and Maintenance Guide for SG5700 Appliances • Administrator password for accessing SANtricity System Manager Steps 1. Open a web browser on a management client, and enter the URL for SANtricity System Manager: https://E2800_Controller_IP The log in page for SANtricity System Manager appears. 2.

  • Page 51: Reviewing The Hardware Status In Santricity System Manager

    Configuring the hardware | 51 Reviewing the hardware status in SANtricity System Manager You can use SANtricity System Manager to monitor and manage the individual hardware components in the appliance and to review hardware diagnostic and environmental information, such as component temperatures, as well as issues related to the drives. Steps 1.

  • Page 52: Optional: Changing The Raid Mode (Sg5760 Only)

    52 | Hardware Installation and Maintenance Guide for SG5700 Appliances From the back of the shelf, you can view the E2800 controller, the power and fan canisters in the appliance, the battery in the E2800 controller, and component temperatures. SANtricity System Manager does not show information about the E5700SG Note: controller.

  • Page 53: Optional: Remapping Network Ports For The Appliance

    Configuring the hardware | 53 management. This mode uses two parity drives for every eight data drives. DDP also provides drawer loss protection in a 60-drive appliance that contains a newer version of E-Series software. • DDP16: This mode uses two parity drives for every 16 data drives, which results in higher storage efficiency compared to DDP.
  • Page 54 54 | Hardware Installation and Maintenance Guide for SG5700 Appliances 6. For Mapped-To Port, enter the number of the port you want to use instead. 7. Click Add Rule. The new port mapping is added to the table, and the remapping takes effect immediately. 8.

  • Page 55: Where To Go Next

    Where to go next After installing and configuring the StorageGRID appliance, you are ready to deploy the appliance as a Storage Node in a StorageGRID grid. • To deploy an appliance Storage Node in a new StorageGRID grid, see the installation instructions for your platform.

  • Page 56: Troubleshooting The Hardware Installation

    Troubleshooting the hardware installation If you encounter issues during the installation, you might find it helpful to review troubleshooting information related to hardware setup and connectivity issues. Related tasks Hardware setup appears to hang on page 56 Related references Troubleshooting connection issues on page 57 Hardware setup appears to hang The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors...

  • Page 57: He Error: Error Synchronizing With Santricity Os Software

    Troubleshooting the hardware installation | 57 Related information E-Series and SANtricity 11.5 Documentation Center NetApp Documentation: Product Library A-Z HE error: Error synchronizing with SANtricity OS Software The seven-segment display on the compute controller shows an HE error code if the StorageGRID Appliance Installer cannot synchronize with SANtricity OS Software.

  • Page 58: Rebooting The Controller While The Storagegrid Appliance Installer Is Running

    58 | Hardware Installation and Maintenance Guide for SG5700 Appliances b. If you receive no response from the ping, confirm you are using the correct IP address. You can use the IP address of the appliance on the Grid Network, the Admin Network, or the Client Network.

  • Page 59: Maintaining The Sg5700 Appliance

    Without the guidance of technical support, your StorageGRID appliance could become inoperable. Technical support will help you consult the NetApp Interoperability Matrix Tool (IMT) to determine which versions of SANtricity are compatible with your appliance.
  • Page 60 60 | Hardware Installation and Maintenance Guide for SG5700 Appliances c. Select the Tasks tab. d. Click Maintenance Mode. A confirmation dialog appears. e. Enter the provisioning passphrase, and click OK. A confirmation message lists the URLs you can use to access the StorageGRID Appliance Installer while the controller is in maintenance mode.
  • Page 61 Maintaining the SG5700 appliance | 61 f. Wait a few minutes for the controller to reboot into maintenance mode. Then, browse to any of the URLs displayed. If possible, use the URL containing the IP address of the appliance's Admin Network Note: port.

  • Page 62: Replacing The E2800 Controller

    If all drives are secured, you have reviewed the steps in the simplex E2800 controller controller replacement procedure, which include downloading and installing E-Series SANtricity Storage Manager from the NetApp Support Site and then using the Enterprise Management Window (EMW) to unlock the secured drives after you have replaced the controller.
  • Page 63 Maintaining the SG5700 appliance | 63 c. If the Drive Security feature is enabled, be sure a saved key exists and that you know the pass phrase required to install it. Possible loss of data access – If all drives in the appliance are security enabled, Attention: the new controller will not be able to access the appliance until you unlock the secured drives using the Enterprise Management Window in SANtricity Storage Manager.
  • Page 64 64 | Hardware Installation and Maintenance Guide for SG5700 Appliances e. Enter the provisioning passphrase, and click OK. A confirmation message lists the URLs you can use to access the StorageGRID Appliance Installer while the controller is in maintenance mode. f.
  • Page 65 Maintaining the SG5700 appliance | 65 4. Remove the controller from the appliance: a. Put on an ESD wristband or take other antistatic precautions. b. Label the cables and then disconnect the cables and SFPs. Attention: To prevent degraded performance, do not twist, fold, pinch, or step on the cables.
  • Page 66 66 | Hardware Installation and Maintenance Guide for SG5700 Appliances c. Unlatch the battery by pushing the release latch down and away from the controller. Item Description Battery release latch Battery d. Lift up on the battery, and slide it out of the controller. e.
  • Page 67 Maintaining the SG5700 appliance | 67 • Correct – The battery's metal flange is completely inserted in the slot on the controller: • Incorrect – The battery's metal flange is not inserted into the slot on the controller: j. Replace the controller cover. 6.

  • Page 68: Replacing The E5700Sg Controller

    68 | Hardware Installation and Maintenance Guide for SG5700 Appliances 7. If the appliance uses secured drives, follow the instructions in the E2800 controller replacement procedure to import the drive security key. 8. Return the appliance to normal operating mode: a.
  • Page 69 Maintaining the SG5700 appliance | 69 If you are replacing the controller before installing StorageGRID software, you might not be Note: able to access the StorageGRID Appliance Installer immediately after completing this procedure. While you can access the StorageGRID Appliance Installer from other hosts on the same subnet as the appliance, you cannot access it from hosts on other subnets.

  • Page 70: Replacing Other Hardware Components

    70 | Hardware Installation and Maintenance Guide for SG5700 Appliances a. Put on an ESD wristband or take other antistatic precautions. b. Label the cables and then disconnect the cables and SFPs. To prevent degraded performance, do not twist, fold, pinch, or step on the Attention: cables.

  • Page 71: Changing The Link Configuration Of The E5700Sg Controller

    62 Related information E-Series and SANtricity 11.5 Documentation Center NetApp Documentation: Product Library A-Z Changing the link configuration of the E5700SG controller You can change the Ethernet link configuration of the E5700SG controller. You can change the port bond mode, the network bond mode, and the link speed.
  • Page 72 72 | Hardware Installation and Maintenance Guide for SG5700 Appliances d. Click Maintenance Mode. A confirmation dialog appears. e. Enter the provisioning passphrase, and click OK. A confirmation message lists the URLs you can use to access the StorageGRID Appliance Installer while the controller is in maintenance mode.
  • Page 73 Maintaining the SG5700 appliance | 73 If possible, use the URL containing the IP address of the appliance's Admin Network Note: port. Accessing requires a direct connection to the local Note: https://169.254.0.1:8443 management port. g. Confirm that the appliance is in maintenance mode by noting the maintenance mode message on the StorageGRID Appliance Installer home page.
  • Page 74 74 | Hardware Installation and Maintenance Guide for SG5700 Appliances b. Click Reboot Controller. The appliance reboots and rejoins the grid. This process can take up to 20 minutes. c. From the Grid Manager, monitor the status of the upgraded appliance Storage Node. Verify that the Storage Node returns to the expected status.

  • Page 75: Copyright

    NetApp assumes no responsibility or liability arising from the use of products described herein, except as expressly agreed to in writing by NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

  • Page 76: Trademark

    Trademark NETAPP, the NETAPP logo, and the marks listed on the NetApp Trademarks page are trademarks of NetApp, Inc. Other company and product names may be trademarks of their respective owners. http://www.netapp.com/us/legal/netapptmlist.aspx...

  • Page 77: How To Send Comments About Documentation And Receive Update Notifications

    Twitter account @NetAppDoc. You can also contact us in the following ways: • NetApp, Inc., 1395 Crossman Ave., Sunnyvale, CA 94089 U.S. • Telephone: +1 (408) 822-6000 • Fax: +1 (408) 822-4501 •...

  • Page 78: Index

    78 | Hardware Installation and Maintenance Guide for SG5700 Appliances Index Client Network 10/25-GbE ports configuring IP address for appliance bond modes described setting link speed comments how to send feedback about documentation controller software upgrade E2800 controller active-backup bond mode controllers setting overview...
  • Page 79 Index | 79 setting up for the appliance IP address errors E5700SG E5700SG controller IP configuration HE code StorageGRID networks seven-segment display Ethernet link configuration LACP bond mode described fan canister setting replacing LEDs FDE drives E5700SG controller using Link Aggregation Control Protocol mode feedback described how to send comments about documentation...
  • Page 80 80 | Hardware Installation and Maintenance Guide for SG5700 Appliances replacing how to send feedback about documentation components E2800 controller E5700SG controller tools required for installation troubleshooting SANtricity OS Software connection issues upgrading on E2800 controller hardware setup hangs SANtricity System Manager installation accessing LEDs on E5700SG controller...

This manual is also suitable for:

Storagegrid sg5712Storagegrid sg5760

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