NetApp StorageGRID SG6000 Series Hardware Installation And Maintenance Manual
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NetApp StorageGRID SG6000 Series Hardware Installation And Maintenance Manual

NetApp StorageGRID SG6000 Series Hardware Installation And Maintenance Manual

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StorageGRID
11.3
®
Hardware Installation and
Maintenance Guide
For StorageGRID SG6000 Series Appliances
May 2020 | 215-14204_2020-05_en-us
doccomments@netapp.com

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Summary of Contents for NetApp StorageGRID SG6000 Series

  • Page 1 StorageGRID 11.3 ® Hardware Installation and Maintenance Guide For StorageGRID SG6000 Series Appliances May 2020 | 215-14204_2020-05_en-us doccomments@netapp.com...

  • Page 3: Table Of Contents

    Table of Contents | 3 Contents SG6000 appliances overview ............... 5 SG6060 overview ......................5 SGF6024 overview ...................... 9 Controllers in the SG6000 appliances ............... 11 Installation and deployment overview ............15 Preparing for installation ................17 Preparing the site ....................... 17 Unpacking the boxes ....................
  • Page 4 4 | Hardware Installation and Maintenance Guide for SG6000 Appliances Optional: Changing the RAID mode ................. 69 Optional: Remapping network ports for the appliance ..........70 Deploying an appliance Storage Node ............71 Monitoring StorageGRID appliance installation ........74 Troubleshooting the hardware installation ..........76 Viewing boot-up codes for the SG6000-CN controller ..........

  • Page 5: Sg6000 Appliances Overview

    SG6000 appliances overview The StorageGRID SG6000 appliances are integrated storage and computing platforms that operate as Storage Nodes in a StorageGRID system. These appliances can be used in a hybrid grid environment that combines appliance Storage Nodes and virtual (software-based) Storage Nodes. The SG6000 appliances provide the following features: •...
  • Page 6 6 | Hardware Installation and Maintenance Guide for SG6000 Appliances Component Description Storage controller shelf E-Series E2860 controller shelf (storage array), a 4U shelf that includes: • Two E-Series E2800 controllers (duplex configuration) to provide storage controller failover support • Five-drawer drive shelf that holds sixty 3.5-inch drives (2 solid-state drives, or SSDs, and 58 NL-SAS drives) •...
  • Page 7 SG6000 appliances overview | 7 1 SG6000-CN compute controller with front bezel 2 E2860 controller shelf with front bezel (optional expansion shelf looks identical) 3 SG6000-CN compute controller with front bezel removed 4 E2860 controller shelf with front bezel removed (optional expansion shelf looks identical) This figure shows the back of the SG6060, including the compute and storage controllers, fans, and power supplies.
  • Page 8 8 | Hardware Installation and Maintenance Guide for SG6000 Appliances Power supply (1 of 2) for SG6000-CN compute controller Connectors for SG6000-CN compute controller Fan (1 of 2) for E2860 controller shelf E-Series E2800 storage controller (1 of 2) and connectors Power supply (1 of 2) for E2860 controller shelf This figure shows the back of the optional expansion shelf for the SG6060, including the input/output modules (IOMs), fans, and power supplies.

  • Page 9: Sgf6024 Overview

    SG6000 appliances overview | 9 SGF6024 overview The StorageGRID SGF6024 includes a compute controller and a storage controller shelf that holds 24 solid state drives. SGF6024 components The SGF6024 appliance includes the following components: Component Description Compute controller SG6000-CN controller, a one-rack unit (1U) server that includes: •...
  • Page 10 10 | Hardware Installation and Maintenance Guide for SG6000 Appliances SG6000-CN compute controller with front bezel EF570 flash array with front bezel SG6000-CN compute controller with front bezel removed EF570 flash array with front bezel removed This figure shows the back of the SGF6024, including the compute and storage controllers, fans, and power supplies.

  • Page 11: Controllers In The Sg6000 Appliances

    SG6000 appliances overview | 11 Controllers in the SG6000 appliances Each model of the StorageGRID SG6000 appliance includes an SG6000-CN compute controller in a 1U enclosure and duplex E-Series storage controllers in a 2U or 4U enclosure, depending on the model.
  • Page 12 12 | Hardware Installation and Maintenance Guide for SG6000 Appliances Port Type Admin Network 1-GbE (RJ-45) Options: port 2 • Bond with management port 1 for a redundant connection to the Admin Network for StorageGRID. • Leave unwired and available for temporary local access (IP 169.254.0.1).
  • Page 13 SG6000 appliances overview | 13 Port Type Diagnostic and Reserved for technical support use. • RJ-45 serial port support ports • Micro USB serial port • USB port Drive expansion 12Gb/s SAS Connect the ports to the drive expansion ports 1 and 2 ports on the IOMs in the expansion shelf.
  • Page 14 14 | Hardware Installation and Maintenance Guide for SG6000 Appliances Port Type Management 1-Gb (RJ-45) Ethernet • Port 1 connects to the network where ports 1 and 2 you access SANtricity System Manager on a browser. • Port 2 is reserved for technical support use.

  • Page 15: Installation And Deployment Overview

    Installation and deployment overview You can install one or more StorageGRID storage appliances when you first deploy StorageGRID, or you can add appliance Storage Nodes later as part of an expansion. You might also need to install an appliance Storage Node as part of a recovery operation. Before you begin Your StorageGRID system is using the required version of StorageGRID software.
  • Page 16 16 | Hardware Installation and Maintenance Guide for SG6000 Appliances Task Instructions Deploying an appliance Storage Node in a Deploying an appliance Storage Node on page new StorageGRID system Adding an appliance Storage Node to an Instructions for expanding a StorageGRID existing StorageGRID system system Deploying an appliance Storage Node as part...

  • Page 17: Preparing For Installation

    Steps 1. Confirm that the site meets the requirements for temperature, humidity, altitude range, airflow, heat dissipation, wiring, power, and grounding. See the NetApp Hardware Universe for more information. 2. Confirm that your location provides 240-volt AC power for the SG6060 or 120-volt AC power for the SGF6024.

  • Page 18: Unpacking The Boxes

    Related information NetApp Hardware Universe NetApp Interoperability Matrix Tool Unpacking the boxes Before installing the StorageGRID appliance, unpack all boxes and compare the contents to the items on the packing slip.
  • Page 19 Preparing for installation | 19 Back brackets and cage nuts for square-hole rack installation SG6060 expansion shelf Expansion shelf with no drives installed Front bezel One rail kit with instructions 60 NL-SAS drives Back brackets and cage nuts for square-hole rack installation Four handles...
  • Page 20 20 | Hardware Installation and Maintenance Guide for SG6000 Appliances SGF6024 SG6000-CN controller EF570 flash array with 24 solid state (flash) drives installed Two front bezels Two rail kits with instructions Shelf endcaps Cables and connectors The shipment for the StorageGRID appliance includes the following cables and connectors: Four power cords for your country Your cabinet might have special power cords that you use instead of the power cords that ship...

  • Page 21: Obtaining Additional Equipment And Tools

    Preparing for installation | 21 Obtaining additional equipment and tools Before installing the StorageGRID appliance, confirm you have all of the additional equipment and tools that you need. You need the following additional equipment to install and configure the hardware: Phillips No.

  • Page 22: Web Browser Requirements

    22 | Hardware Installation and Maintenance Guide for SG6000 Appliances Service laptop Optional tools Power drill with Phillips head bit Supported web browser Flashlight 1-GbE (RJ-45) port Mechanized lift for 60-drive shelves Web browser requirements You must use a supported web browser. Web browser Minimum supported version Google Chrome...

  • Page 23: Port Bond Modes For The Sg6000-Cn Controller

    Preparing for installation | 23 • Management network for SANtricity System Manager: This network provides access to SANtricity System Manager on the storage controller, allowing you to monitor and manage the hardware components in the storage controller shelf. This management network can be the same as the Admin Network for StorageGRID, or it can be an independent management network.
  • Page 24 24 | Hardware Installation and Maintenance Guide for SG6000 Appliances When using Fixed port bond mode, the ports can be bonded using active-backup mode or Link Aggregation Control Protocol mode (LACP 802.3ad). • In active-backup mode (default), only one port is active at a time. If the active port fails, its backup port automatically provides a failover connection.

  • Page 25: Gathering Installation Information

    Preparing for installation | 25 Network bond modes for the 1-GbE management ports For the two 1-GbE management ports on the SG6000-CN controller, you can choose Independent network bond mode or Active-Backup network bond mode to connect to the optional Admin Network.
  • Page 26 26 | Hardware Installation and Maintenance Guide for SG6000 Appliances Information needed Your value for controller Your value for controller Ethernet switch port you will connect to management port 1 (labeled as P1 on the controller) MAC address for management port 1 (printed on a label near port P1) DHCP-assigned IP address for management port 1, if available after...
  • Page 27 Preparing for installation | 27 Information needed Your value Admin Network enabled Choose one: • • Yes (default) Network bond mode Choose one: • Independent (default) • Active-Backup Switch port for the left port in the red circle in the diagram (default active port for Independent network bond mode) Switch port for the right port in the red circle in the diagram (Active-Backup network bond...
  • Page 28 28 | Hardware Installation and Maintenance Guide for SG6000 Appliances Table 3: Information needed to connect and configure the 10/25-GbE ports on the SG6000-CN controller The four 10/25-GbE ports on the SG6000-CN controller connect to the StorageGRID Grid Network and the optional Client Network. Information needed Your value Link speed...
  • Page 29 Preparing for installation | 29 Information needed Your value Static IP address you plan to use for the • IPv4 address (CIDR): appliance Storage Node on the Grid Network • Gateway: If your network does not have a Note: gateway, specify the same static IPv4 address for the gateway.
  • Page 30 30 | Hardware Installation and Maintenance Guide for SG6000 Appliances Information needed Your value Ethernet switch port you will connect to the BMC management port (circled in the diagram) DHCP-assigned IP address for the BMC • IPv4 address (CIDR): management network, if available after power •...

  • Page 31: Installing The Hardware

    Follow these steps... Existing NetApp customer a. Sign in with your username and password. b. Select Products > My Products. c. Confirm that the new serial number is listed. d. If it is not, follow the instructions for new NetApp customers.

  • Page 32: Sg6060: Installing 60-Drive Shelves Into A Cabinet Or Rack

    32 | Hardware Installation and Maintenance Guide for SG6000 Appliances If you are a... Follow these steps... New NetApp customer a. Click Register Now, and create an account. b. Select Products > Register Products. c. Enter the product serial number and requested details.
  • Page 33 Installing the hardware | 33 4. Place the back of the shelf (the end with the connectors) on the rails. 5. Supporting the shelf from the bottom, slide it into the cabinet. If you are using the handles, use the thumb latches to detach one handle at a time as you slide the shelf in. To remove the handles, pull back on the release latch, push down, then pull away from the shelf.

  • Page 34: Sg6060: Installing The Drives

    34 | Hardware Installation and Maintenance Guide for SG6000 Appliances SG6060: Installing the drives After installing the 60-drive shelf into a cabinet or rack, you must install all 60 drives into the shelf. The shipment for the E2860 controller shelf includes two SSD drives, which you should install in the top drawer of the controller shelf.

  • Page 35: Sgf6024: Installing 24-Drive Shelves Into A Cabinet Or Rack

    Installing the hardware | 35 11. Attach the front bezel to the shelf. 12. If you have expansion shelves, repeat these steps to install 12 HDD drives into each drawer of each expansion shelf. 13. Proceed to the instructions for installing the SG6000-CN into a cabinet or rack. SGF6024: Installing 24-drive shelves into a cabinet or rack You must install a set of rails for the EF570 controller shelf in your cabinet or rack, and then slide the array onto the rails.

  • Page 36: Sg6000-Cn: Installing Into A Cabinet Or Rack

    36 | Hardware Installation and Maintenance Guide for SG6000 Appliances 6. Secure the enclosure to the back of the rails by inserting two M5 screws through the brackets at the enclosure and the rail kit bracket. 7. If applicable, replace the shelf end caps or the system bezel. SG6000-CN: Installing into a cabinet or rack You must install a set of rails for the SG6000-CN controller in your cabinet or rack, and then slide the controller onto the rails.
  • Page 37 Installing the hardware | 37 Steps 1. Carefully follow the instructions for the rail kit to install the rails in your cabinet or rack. 2. On the two rails installed in the cabinet or rack, extend the movable parts of the rails until you hear a click.

  • Page 38: Cabling The Appliance

    38 | Hardware Installation and Maintenance Guide for SG6000 Appliances Cabling the appliance You must connect the storage controllers to the SG6000-CN controller, connect the management ports on all three controllers, and connect the network ports on the SG6000-CN controller to the Grid Network and optional Client Network for StorageGRID.
  • Page 39 Installing the hardware | 39 Port Type of port Function 1 BMC management port on 1-GbE (RJ-45) Connects to the network where you the SG6000-CN controller access the BMC interface. 2 FC connection ports: 16-Gb/s FC optical SFP+ Connect each storage controller to the SG6000-CN controller.

  • Page 40: Sg6060: Cabling The Optional Expansion Shelves

    40 | Hardware Installation and Maintenance Guide for SG6000 Appliances Steps 1. Connect the BMC management port on the SG6000-CN controller to the management network, using an Ethernet cable. Although this connection is optional, it is recommended to facilitate support. 2.
  • Page 41 Installing the hardware | 41 This drawing shows two expansion shelves. If you have only one, connect IOM A to controller A and connect IOM B to controller B. SG6000-CN E2860 controller shelf Controller A Controller B Expansion shelf 1...

  • Page 42: Connecting Power Cords And Applying Power

    42 | Hardware Installation and Maintenance Guide for SG6000 Appliances IOM A for expansion shelf 1 IOM B for expansion shelf 1 Expansion shelf 2 IOM A for expansion shelf 2 IOM B for expansion shelf 2 Related information Cabling E-Series hardware Connecting power cords and applying power After connecting the network cables, you are ready to apply power to the SG6000-CN controller and to the two storage controllers or optional expansion shelves.

  • Page 43: Viewing Status Indicators And Buttons On The Sg6000-Cn Controller

    Installing the hardware | 43 • Verify that the power button on the front of the SG6000-CN controller is lit. 11. If errors occur, correct any issues. 12. Attach the front bezel to the SG6000-CN controller. Related tasks Viewing boot-up status codes for the storage controllers on page 44 Related references Viewing status indicators and buttons on the SG6000-CN controller...

  • Page 44: Viewing Boot-Up Status Codes For The Storage Controllers

    If you are unable to resolve the problem, contact technical support. Related references Troubleshooting the hardware installation on page 76 Related information E5700 and E2800 System Monitoring Guide NetApp Support...

  • Page 45: Configuring The Hardware

    Configuring the hardware After applying power to the appliance, you must configure the network connections that will be used by StorageGRID. You must configure SANtricity System Manager, which is the software you will use to monitor the storage controllers and other hardware in the controller shelf. You must also ensure that you can access the BMC interface for the SG6000-CN controller.
  • Page 46 46 | Hardware Installation and Maintenance Guide for SG6000 Appliances About this task To initially access the StorageGRID Appliance Installer, you can use the DHCP-assigned IP address for the Admin Network port on the SG6000-CN controller (assuming the controller is connected to the Admin Network), or you can connect a service laptop directly to the SG6000-CN controller.
  • Page 47 Configuring the hardware | 47 2. If you cannot obtain an IP address using DHCP, you can use a link-local connection. a. Connect a service laptop directly to the rightmost RJ-45 port on the SG6000-CN controller, using an Ethernet cable. b.

  • Page 48: Configuring Network Links

    48 | Hardware Installation and Maintenance Guide for SG6000 Appliances The StorageGRID Appliance Installer Home page appears. The information and messages shown when you first access this page depend on how your appliance is currently connected. If you cannot access the Home page over a link-local connection, configure the Note: service laptop IP address as , and try again.
  • Page 49 Configuring the hardware | 49 This figure shows how the four network ports are bonded in aggregate port bond mode. Callout Which ports are bonded All four ports are grouped in a single LACP bond, allowing all ports to be used for Grid Network and Client Network traffic.
  • Page 50 50 | Hardware Installation and Maintenance Guide for SG6000 Appliances This figure shows how the two 1-GbE management ports on the SG6000-CN controller are bonded in Active-Backup network bond mode for the Admin Network. Steps 1. From the menu bar of the StorageGRID Appliance Installer, click Configure Networking > Link Configuration.
  • Page 51 Configuring the hardware | 51 2. If you plan to use the 25-GbE link speed for the network ports, select 25GbE from the Link speed drop-down list. The network switches you are using for the Grid Network and the Client Network must also support and be configured for this speed.
  • Page 52 52 | Hardware Installation and Maintenance Guide for SG6000 Appliances b. If the appliance is connected to the Client Network, select the Enable network check box for the Client Network. The Client Network settings for the network ports are now shown. 4.

  • Page 53: Configuring Storagegrid Ip Addresses

    Configuring the hardware | 53 5. When you are satisfied with your selections, click Save. You might lose your connection if you made changes to the network or link you are Note: connected through. If you are not reconnected within 1 minute, re-enter the URL for the StorageGRID Appliance Installer using one of the other IP addresses assigned to the appliance: https://SG6000-CN_Controller_IP:8443 Related concepts...
  • Page 54 54 | Hardware Installation and Maintenance Guide for SG6000 Appliances 2. Configure the Grid Network. a. If you plan to use a static IP address for the appliance on the Grid Network, select Static. b. Enter the static IPv4 address, using CIDR notation. c.
  • Page 55 Configuring the hardware | 55 b. Enter the static IPv4 address, using CIDR notation. c. Enter the gateway. If your network does not have a gateway, re-enter the same static IPv4 address. d. Click Save. If you are using the DHCP address for the Admin Network to access the StorageGRID Appliance Installer, your web browser should be automatically redirected to the new IP address.

  • Page 56: Verifying Network Connections

    56 | Hardware Installation and Maintenance Guide for SG6000 Appliances Verifying network connections You should confirm you can access the StorageGRID networks you are using from the appliance. To validate routing through network gateways, you should test connectivity between the StorageGRID Appliance Installer and IP addresses on different subnets.

  • Page 57: Verifying Port-Level Network Connections

    Configuring the hardware | 57 Verifying port-level network connections To ensure that access between the StorageGRID Appliance Installer and other nodes is not obstructed by firewalls, confirm that the StorageGRID Appliance Installer can connect to a specific TCP port or set of ports at the specified IP address or range of addresses.

  • Page 58: Configuring Santricity System Manager

    58 | Hardware Installation and Maintenance Guide for SG6000 Appliances Configuring SANtricity System Manager You can use SANtricity System Manager to monitor the status of the storage controllers, storage disks, and other hardware components in the storage controller shelf. Steps Setting the IP addresses for the storage controllers on page 58 Accessing SANtricity System Manager...
  • Page 59 Configuring the hardware | 59 2. Select Configure Hardware > Storage Controller Network Configuration. The Storage Controller Network Configuration page appears. 3. Depending on your network configuration, select Enabled for IPv4, IPv6, or both. 4. Make a note of the IPv4 address that is automatically displayed. DHCP is the default method for assigning an IP address to the storage controller management port.

  • Page 60: Accessing Santricity System Manager

    60 | Hardware Installation and Maintenance Guide for SG6000 Appliances Accessing SANtricity System Manager You can monitor and manage the hardware in the storage controller shelf by browsing to SANtricity System Manager, which is included on the storage controllers. Before you begin •...

  • Page 61: Setting Up Santricity System Manager

    Configuring the hardware | 61 Related tasks Setting the IP addresses for the storage controllers on page 58 Related references Web browser requirements on page 22 Setting up SANtricity System Manager After accessing SANtricity System Manager, you can use it to configure hardware settings. Typically, you configure these settings before deploying the appliance as a Storage Node in a StorageGRID system.

  • Page 62: Reviewing The Hardware Status In Santricity System Manager

    62 | Hardware Installation and Maintenance Guide for SG6000 Appliances The log in page for SANtricity System Manager appears. 2. Enter the administrator password. 3. Click Cancel to close the Set Up wizard and to display the SANtricity System Manager home page.
  • Page 63 Configuring the hardware | 63 4. Review the information displayed for appliance hardware and confirm that all hardware components have a status of Optimal. a. Click the Hardware tab. b. Click Show back of shelf. From the back of the shelf, you can view both storage controllers, the battery in each storage controller, the two power canisters, the two fan canisters, and expansion shelves (if any).

  • Page 64: Configuring The Bmc Interface

    64 | Hardware Installation and Maintenance Guide for SG6000 Appliances c. To see the settings for each storage controller, select the controller, and select View settings from the context menu. d. To see the settings for other components in the back of the shelf, select the component you want to view.

  • Page 65: Setting The Ip Address For The Bmc Management Port

    Configuring the hardware | 65 3. Enter a new password for the root account in the two fields provided. 4. Click Save. Setting the IP address for the BMC management port Before you can access the BMC interface, you must configure the IP address for the BMC management port on the SG6000-CN controller.
  • Page 66 66 | Hardware Installation and Maintenance Guide for SG6000 Appliances The Baseboard Management Controller Configuration page appears. 3. Make a note of the IPv4 address that is automatically displayed. DHCP is the default method for assigning an IP address to this port. It might take a few minutes for the DHCP values to appear.

  • Page 67: Accessing The Bmc Interface

    Configuring the hardware | 67 Accessing the BMC interface You can access the BMC interface on the SG6000-CN controller using the DHCP or static IP address for the BMC management port. Before you begin • The BMC management port on the SG6000-CN controller is connected to the management network you plan to use.

  • Page 68: Configuring Snmp Settings For The Sg6000-Cn Controller

    68 | Hardware Installation and Maintenance Guide for SG6000 Appliances 4. Optionally, create additional users by selecting Settings > User Management and clicking on any “disabled” user. Related tasks Changing the root password for the BMC interface on page 64 Configuring SNMP settings for the SG6000-CN controller If you are familiar with configuring SNMP for hardware, you can use the BMC interface to configure the SNMP settings for the SG6000-CN controller.

  • Page 69: Optional: Changing The Raid Mode

    SG6000-CN_Controller_IP StorageGRID networks. 2. From the menu bar, select Advanced > RAID Mode. 3. On the Configure RAID Mode page, select the desired RAID mode from the Mode drop-down list. 4. Click Save. Related information NetApp E-Series Systems Documentation Center...

  • Page 70: Optional: Remapping Network Ports For The Appliance

    70 | Hardware Installation and Maintenance Guide for SG6000 Appliances Optional: Remapping network ports for the appliance You might need to remap the internal ports on the appliance Storage Node to different external ports. For example, you might need to remap ports because of a firewall issue. Before you begin •...

  • Page 71: Deploying An Appliance Storage Node

    Deploying an appliance Storage Node After installing and configuring the storage appliance, you can deploy it as a Storage Node in a StorageGRID system. When you deploy an appliance as a Storage Node, you use the StorageGRID Appliance Installer included on the appliance. Before you begin •...
  • Page 72 72 | Hardware Installation and Maintenance Guide for SG6000 Appliances The StorageGRID Appliance Installer Home page appears. 2. In the Primary Admin Node connection section, determine whether you need to specify the IP address for the primary Admin Node. If you have previously installed other nodes in this data center, the StorageGRID Appliance Installer can discover this IP address automatically, assuming the primary Admin Node, or at least one other grid node with ADMIN_IP configured, is present on the same subnet.
  • Page 73 Deploying an appliance Storage Node | 73 Option Description Automatic discovery of all a. Select the Enable Admin Node discovery check box. connected primary Admin Nodes b. Wait for the list of discovered IP addresses to be displayed. c. Select the primary Admin Node for the grid where this appliance Storage Node will be deployed.

  • Page 74: Monitoring Storagegrid Appliance Installation

    Monitoring StorageGRID appliance installation The StorageGRID Appliance Installer provides status until installation is complete. When the software installation is complete, the appliance is rebooted. Steps 1. To monitor the installation progress, click Monitor Installation from the menu bar. The Monitor Installation page shows the installation progress. The blue status bar indicates which task is currently in progress.
  • Page 75 Monitoring StorageGRID appliance installation | 75 During installation of an appliance primary Admin Node, a fifth phase appears (see Note: the example screen shot showing four phases). If the fifth phase is in progress for more than 10 minutes, refresh the web page manually. 4.

  • Page 76: Troubleshooting The Hardware Installation

    Troubleshooting the hardware installation If you encounter issues during the installation, you might find it helpful to review troubleshooting information related to hardware setup and connectivity issues. Related tasks Hardware setup appears to hang on page 79 Related references Troubleshooting connection issues on page 80 Viewing boot-up codes for the SG6000-CN controller When you apply power to the appliance, the BMC logs a series of boot-up codes for the SG6000-CN...
  • Page 77 Troubleshooting the hardware installation | 77 a. Connect to the BMC management port and log into the BMC web interface. b. Select Remote Control. c. Launch the KVM. d. View the codes on the virtual monitor. 4. If you are using a serial port and terminal, perform these steps: a.

  • Page 78: Viewing Error Codes For The Sg6000-Cn Controller

    78 | Hardware Installation and Maintenance Guide for SG6000 Appliances Viewing error codes for the SG6000-CN controller If a hardware error occurs when the SG6000-CN controller is booting up, the BMC logs an error code. As required, you can view these error codes using the BMC interface, and then work with technical support to resolve the issue.

  • Page 79: Hardware Setup Appears To Hang

    Troubleshooting the hardware installation | 79 Code Indicates 0xD7 No console input devices are found 0xD8 Invalid password 0xD9 Error loading boot option (LoadImage returned error) 0xDA Boot option failed (StartImage returned error) 0xDB Flash update failed 0xDC Reset protocol is not available 0xDD DXE phase BMC self-test failure 0xE8...

  • Page 80: Troubleshooting Connection Issues

    80 | Hardware Installation and Maintenance Guide for SG6000 Appliances 2. Review the LEDs on the SG6000-CN controller and the boot-up and error codes displayed in the BMC. 3. If you need help resolving an issue, contact technical support. Related tasks Viewing boot-up status codes for the storage controllers on page 44 Viewing boot-up codes for the SG6000-CN controller...

  • Page 81: Expansion Shelves Do Not Appear In Appliance Installer

    Troubleshooting the hardware installation | 81 c. If the IP address is correct, check appliance cabling, SFP transceivers, and the network setup. If that does not resolve the issue, contact technical support. d. If the ping was successful, open a web browser. e.

  • Page 82: Rebooting The Sg6000-Cn Controller While The Storagegrid Appliance Installer Is Running

    82 | Hardware Installation and Maintenance Guide for SG6000 Appliances Rebooting the SG6000-CN controller while the StorageGRID Appliance Installer is running You might need to reboot the SG6000-CN controller while the StorageGRID Appliance Installer is running. For example, you might need to reboot the controller if the installation fails. About this task This procedure only applies when the SG6000-CN controller is running the StorageGRID Appliance Installer.

  • Page 83: Maintaining The Sg6000 Appliance

    Without the guidance of technical support, your StorageGRID appliance could become inoperable. Technical support will help you consult the NetApp Interoperability Matrix Tool (IMT) to determine which versions of SANtricity are compatible with your appliance.
  • Page 84 84 | Hardware Installation and Maintenance Guide for SG6000 Appliances a. From the Grid Manager, select Nodes. b. Select the appliance node. c. Select the Tasks tab. d. Click Maintenance Mode. A confirmation dialog box appears. e. Enter the provisioning passphrase, and click OK. A progress bar and a series of messages, including “Request Sent,”...
  • Page 85 Maintaining the SG6000 appliance | 85 When the appliance is in maintenance mode, a confirmation message lists the URLs you can use to access the StorageGRID Appliance Installer. f. Browse to any of the URLs displayed. Note: If possible, use the URL containing the IP address of the appliance's Admin Network port.
  • Page 86 86 | Hardware Installation and Maintenance Guide for SG6000 Appliances 2. From a service laptop or management client, access SANtricity System Manager and sign in. 3. Download the new SANtricity OS Software file and NVSRAM file to the management client. The NVSRAM is specific to the StorageGRID appliance.

  • Page 87: Replacing A Storage Controller

    Accessing SANtricity System Manager on page 60 Related information Upgrading SANtricity OS NetApp Downloads: SANtricity OS Monitoring and troubleshooting StorageGRID Replacing a storage controller You might need to replace an E2800 controller or an EF570 controller if it is not functioning optimally or if it has failed.
  • Page 88 88 | Hardware Installation and Maintenance Guide for SG6000 Appliances Because the storage controller shelf contains two storage controllers, you can replace one of the controllers while your appliance is powered on and performing read/write operations, as long as the following conditions are true: •...
  • Page 89 Maintaining the SG6000 appliance | 89 Possible loss of data access – If the two part numbers are not the same, do not Attention: attempt this procedure. b. Back up the configuration database. If a problem occurs when you remove a controller, you can use the saved file to restore your configuration.
  • Page 90 90 | Hardware Installation and Maintenance Guide for SG6000 Appliances Item Description Internal Cache Active LED Battery b. Locate the blue release latch for the battery. c. Unlatch the battery by pushing the release latch down and away from the controller. Item Description Battery release latch...
  • Page 91 Maintaining the SG6000 appliance | 91 g. Insert the battery into the controller at a slight downward angle. You must insert the metal flange at the front of the battery into the slot on the bottom of the controller, and slide the top of the battery beneath the small alignment pin on the left side of the controller.

  • Page 92: Replacing Hardware Components In The Storage Controller Shelf

    Verify that the seven-segment display shows a state of 8. Confirm that the new controller is Optimal, and collect support data. Related information NetApp E-Series Systems Documentation Center Replacing hardware components in the storage controller shelf If a hardware problem occurs, you might need to replace a component in the storage controller shelf.

  • Page 93: Replacing Hardware Components In The Optional 60-Drive Expansion Shelf

    Replacing a storage controller on page 87 Related information NetApp E-Series Systems Documentation Center Replacing hardware components in the optional 60-drive expansion shelf You might need to replace an input/output module, a power supply, or a fan in the expansion shelf.
  • Page 94 94 | Hardware Installation and Maintenance Guide for SG6000 Appliances Steps 1. If the SG6000-CN controller is functioning sufficiently to allow for a controlled shutdown, shut down the SG6000-CN controller. a. Log in to the grid node: i. Enter the following command: ssh admin@grid_node_IP ii.

  • Page 95: Replacing A Power Supply In The Sg6000-Cn Controller

    Maintaining the SG6000 appliance | 95 a. Label the cables and then disconnect the cables and any SFP+ or SFP28 transceivers. Attention: To prevent degraded performance, do not twist, fold, pinch, or step on the cables. b. Remove the failed controller from the cabinet or rack. c.
  • Page 96 96 | Hardware Installation and Maintenance Guide for SG6000 Appliances 3. Press the blue latch and pull the power supply out. 4. Slide the replacement power supply into the chassis. Ensure that the blue latch is on the right side when you slide the unit in. 5.

  • Page 97: Changing The Link Configuration Of The Sg6000-Cn Controller

    Maintaining the SG6000 appliance | 97 Changing the link configuration of the SG6000-CN controller You can change the Ethernet link configuration of the SG6000-CN controller. You can change the port bond mode, the network bond mode, and the link speed. Before you begin •...
  • Page 98 98 | Hardware Installation and Maintenance Guide for SG6000 Appliances e. Enter the provisioning passphrase, and click OK. A progress bar and a series of messages, including “Request Sent,” Stopping StorageGRID, and “Rebooting” indicate that the appliance is completing the steps for entering maintenance mode.
  • Page 99 Maintaining the SG6000 appliance | 99 f. Browse to any of the URLs displayed. If possible, use the URL containing the IP address of the appliance's Admin Network Note: port. Accessing requires a direct connection to the local Note: https://169.254.0.1:8443 management port.
  • Page 100 100 | Hardware Installation and Maintenance Guide for SG6000 Appliances For more information on the options, see “Configuring network links.” 4. When you are satisfied with your selections, click Save. You might lose your connection if you made changes to the network or link you are Note: connected through.
  • Page 101 Maintaining the SG6000 appliance | 101 c. On the Nodes page, verify that the appliance node returns to the expected status by viewing the icon to the left of the node name. When the reboot is complete, the Tasks tab looks like the following screenshot: Related tasks Configuring network links on page 48...

  • Page 102: Copyright

    NetApp assumes no responsibility or liability arising from the use of products described herein, except as expressly agreed to in writing by NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

  • Page 103: Trademark

    Trademark NETAPP, the NETAPP logo, and the marks listed on the NetApp Trademarks page are trademarks of NetApp, Inc. Other company and product names may be trademarks of their respective owners. http://www.netapp.com/us/legal/netapptmlist.aspx...

  • Page 104: How To Send Comments About Documentation And Receive Update Notifications

    Twitter account @NetAppDoc. You can also contact us in the following ways: • NetApp, Inc., 1395 Crossman Ave., Sunnyvale, CA 94089 U.S. • Telephone: +1 (408) 822-6000 • Fax: +1 (408) 822-4501 •...

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