Xerox Phaser 6600 Service Manual page 102

Error Troubleshooting
3. Feed paper through the printer from each of the available trays. Is the paper damaged when fed
out of one tray but not when fed out of the others? If so, inspect the tray for damage, ensure that
the media guides are set correctly and verify that the proper media is being used.
4. If media shows damage from all trays, check the registration rollers.
5. Inspect the tray and media path for debris or broken components.
Wrinkled Envelopes
Envelope wrinkling of varying severity can sometimes occur. In general, envelope wrinkling is
considered a technology limitation due to the fusing process which relies on heat and pressure to bond
toner to the media. The #10 Commercial envelopes are particularly susceptible to wrinkling.
1. Check the media path for obstructions or debris.
2. Check that the media guides are set correctly.
3. Test envelopes from other manufacturers to find the best result.
Fuser Jams
1. Check that the Fuser is properly seated, locked, and operates normally.
2. Ensure that the paper is in good condition and is listed as supported media. Try loading new
media from a fresh ream.
3. Ensure that only supported transparency film is being used.
4. Check that the printer is operating within its environmental specifications by printing the
Information page.
5. Ensure that the loaded media matches the Control Panel settings.
6. Are the margins on the page greater than 4.1 mm?
7. Check the Fuser area for debris.
8. Visually inspect the Fuser for burrs.
Exit Jams
1. Check that the correct type of media is being used; refer to the "Supplies" page on the Xerox
web site.
2. Ensure the printer is within its operating environmental specifications.
3. If media is showing excessive curl when exiting, try turning the media over, loading new media
from a fresh ream, or a different type of media.
4. Ensure that the loaded media matches the Control Panel settings.
5. Is the jam caused by a heavy, stiff paper being used for two-sided printing? In such cases, a lighter
grade of paper should be used.
6. If debris is visible, clean the printer with a clean, dry, lint-free wipe.
7. Turn the printer off and then back on. The exit roller in the Fuser should turn for a few seconds.
2-6 Phaser 6600 and WorkCentre 6605
Service Manual
Xerox Internal Use Only