Troubleshooting Jams - Xerox Phaser 3330 Service Manual

Troubleshooting
Error Error Message
03-970 Main Board
Watchdog Detects
Software Lock Up
16-300 On-Demand
Overwrite (ODIO)
failed. Please
perform an On
Demand Overwrite
immediately
16-400 On-Demand
Overwrite (ODIO)
failed. Please
perform a Full On
Demand Overwrite
immediately
Scanner Errors
05-920 DADF Top Cover
Open

Troubleshooting Jams

Some initial steps to take when evaluating repeated jams:
1. Ask the customer about the paper types being used. If not on the recommended list, determine if
this is contributing to the problem. Recycled, multi-purpose or copier paper tends to contaminate
the paper path. Constant use of special papers such labels or business cards can also contribute to
jamming.
2. Ensure the correct tray loading and setup procedures are followed (securing the guides, selecting
the correct paper type, fanning the paper, etc.)
3. Make sure the printer is plugged directly into an electrical outlet. Using extension cords or a power
strip is not recommended.
4. Make every attempt to establish a jam rate prior to starting any work. If possible print an Error
Information Report and note the page count between jams.
5. Determine if jamming is occurring in one tray but not another. This helps to identify any dirty or
defective parts.
6. Clear the paper path of any jams and paper debris.
2-34 Phaser 3330 and WorkCentre 3335/3345
Service Manual
Cause
Main Board software has
stopped responding.
On-Demand Overwrite
(ODIO) failed. Please
perform an On Demand
Overwrite immediately.
On-Demand Overwrite
(ODIO) failed. Please
perform a Full On Demand
Overwrite immediately.
DADF top cover is open.
Initial Action
Power off and power on
the machine.
If the error persists install
a new Main Board:
• Phaser 3330 (PL 1.0.7,
Parts List 1.0 Phaser
3330 Main)
• WorkCentre 3335 and
3345 (PL 6.1.7, Parts
List 6.1 WorkCentre
3335/3345 Main).
On-Demand Overwrite
(ODIO) failed. Please
perform an On Demand
Overwrite immediately.
On-Demand Overwrite
(ODIO) failed. Please
perform a Full On Demand
Overwrite immediately
Close document feeder
top cover.
Xerox Internal Use Only
Go To
Scanner
Door Open