Xerox Phaser 3330 Service Manual page 87

Troubleshooting
Error Error Message
17-563 Machine fails to
communicate with
Xerox Edge Server
17-700 BOOTP Server Error
17-710 BOOTP Server Error
17-800 DHCP Server Error
17-810 DHCP Server Error
17-900 802.1x
Authentication Error
17-910 Firmware Upgrade
fault
Scan to Email Errors
15-100 Group name has no
assigned email
address
15-110 Email Send Failed
15-130 Mail Too Large
2-28 Phaser 3330 and WorkCentre 3335/3345
Service Manual
Cause
Machine is unable to contact
the remote Xerox SMart
eSolutions Communication
Server. User intervention is
required to review SMart
eSolutions settings. Machine
services are unaffected.
(Post-registration)
BOOPT error and Auto IP is
working.
BOOPT error and Auto IP is
not working.
DHCP error and Auto IP is
working.
DHCP error and Auto IP is
not working.
802.1X Authentication
failed.
Upgrade aborted invalid file.
No Email address assigned
to group name.
Email SMTP server returned
an error during transmission.
Could be related to SMTP
server authentication being
supported but not enabled
on the device. Or when any
500 code is returned from
mail server.
This error is raised when the
MFP is unable to split the
mail and send it. For e.g. MFP
configured to mail size
1.0MB., and the scanned
page is larger than the
specified mail size.
Initial Action
Review SMart eSolutions
settings.
Input new static IP
address or correct the
BOOTP server address.
Input new static IP
address or correct the
BOOTP server address.
Input new static IP
address or correct the
DHCP server address.
Input new static IP
address or correct the
DHCP server address.
Ensure the 802.1X EAP
Type, User name and
Password for the Machine,
Authentication Switch and
Authentication Server
match.
Load the correct Firmware
file.
Remove Group Name from
'To:' field and enter valid
email addresses.
Try again. If failure
persists, contact Email
administrator.
Increase mail size on this
device via CentreWare
Internet Services. If
problem still persists then
increase mail size
allotment on mail server.
Xerox Internal Use Only
Go To
Network
Error - No
Remote
Xerox
Server
BOOTP
Problem
Error
BOOTP
Problem
Error
BOOTP
Problem
Error
BOOTP
Problem
Error
802.1x
Error