Fax Communication And Configuration Warnings - Xerox Phaser 3330 Service Manual

Fax Communication and Configuration Warnings

Fax Comm Error
During a Fax operation a communication error occurred.
Applicable Error
• 20-100: Communication Error
Initial Actions
• Call the target Fax number from a telephone to confirm a Fax tone response. Check also for
interference or noise that would point to a poor quality line or connection.
• Check Fax harness between the modem and the wall connection for condition and connection.
• Turn the printer off and then on again.
• Verify the Fax line is an ANALOG phone line
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Applicable Parts
• Fax Board, (PL 6.2.1,
WorkCentre 3335/3345 Middle
• Main PWB, (PL 6.1.7,
WorkCentre 3335/3345
Troubleshooting Procedure Table
Step Actions and Questions
1. Turn the machine off then on.
Does the error persist?
2. Check the Country setting in the Main Menu
Configuration Menu.
Is the Country setting correct?
3. Check Fax communications to a different
machine.
Does the error persist?
4. Enter Service Diagnostics and print the
Event Log.
Is the target Fax causing the error?
Xerox Internal Use Only
Wiring and Plug/Jack Map Reference
Parts List 6.2 • Phaser 3330 Main PWB Connector Designators
Cover).
• Phaser 3330 Control Panel PWB
Parts List 6.1
• Wiring Diagrams for P3330/WC3335/WC3345
Main).
• WorkCentre 3335/3345 Main PWB Connector Designators
• DADF PWB
• SMPS PWB
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Check target Fax
configuration.
Phaser 3330 and WorkCentre 3335/3345
Troubleshooting
No
Complete.
Correct the Country
setting.
Complete.
Go to step 5.
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Service Manual