Xerox Phaser 3330 Service Manual page 88

Error Error Message
15-140 Invalid Email
Address
15-150 Group not available
15-160 Memory Full
15-170 Memory Full
15-200 Network Controller
Error
15-300 Network Connection
Failure
15-310 Authentication
Failure
15-320 Mail Server
Connection Failure
Xerox Internal Use Only
Cause
This message is displayed
when an invalid email id is
entered such as:
-- with space in between,
email addresses
-- Starting with special
characters like . + - _ @
-- Email Id with more than
one @
This message is displayed
when an invalid Group
number is entered.
HDD memory full during
scan to e-mail.
Not enough memory to scan
this job.
NIC Error (SMTP) can be due
to any of the following :
-- Error returned by NIC
during SMTP encoding
activity
SMTP_ENCODER_FAILURE
-- Error returned by NIC for
some memory failure during
SMTP operation.
SMTP_MEMORY_FAILURE
-- Miscellaneous error return
by NIC while SMTP activities.
SMTP_MISC_ERROR
Any kind of communication
or network failure during
SMTP or LDAP operations.
Occurs when NIC returns
authentication failure for
Invalid Account or Password
entered by the user.
Cannot contact SMTP server.
Initial Action
Enter a valid email
address. If failure persists,
contact Email
administrator.
Confirm that Group is
available and has mail
addresses associated to it.
POPO the machine and try
again. If the problem still
persists Try a smaller job.
If the problem persists,
Reseat/replace DIMMs.
Divide the job into smaller
section.
Try again. Power Off /
Power On. If failure
persists, contact System
Administrator.
Check physical
connections to network.
Power Off/Power On. If
failure persists contact
Network Administrator.
Re-enter User name and
Password. If failure
persists contact Network
Administrator.
Check SMTP IP address or
Host name. Check that
SMTP port is correct and
open.
Phaser 3330 and WorkCentre 3335/3345
Troubleshooting
Go To
2-29
Service Manual