Xerox Phaser 3330 Service Manual page 135

Troubleshooting
Troubleshooting Procedure Table
Step Actions and Questions
1. Input a new static IP address.
802.1x Error
Machine is unable to contact the remote Xerox SMart eSolutions Communication Server.
Applicable Error
• 17-900: 802.1x Authentication Error
Initial Actions
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
Troubleshooting Procedure Table
Step Actions and Questions
1. Ensure the 802.1X EAP Type, User name,
and Password for the Machine,
Authentication Switch, and Authentication
Server match.
2-76 Phaser 3330 and WorkCentre 3335/3345
Service Manual
Yes
Complete.
Yes
Complete.
No
No
Xerox Internal Use Only