Troubleshooting Paper Jams; Multiple Sheets Pulled Together; Paper Misfeeds - Xerox VersaLink B405 User Manual

Troubleshooting

Troubleshooting Paper Jams

Multiple Sheets Pulled Together

Probable Causes
The paper tray is too full.
The edges of the paper are not even.
The paper is moist from humidity.
Too much static electricity is present.
Using unsupported paper.
Humidity is too high for coated paper.
The feed rollers are dirty.
Tray is loaded with mixed paper.

Paper Misfeeds

Probable Causes
The paper is not correctly positioned in the tray.
The paper tray is too full.
The paper guides are not correctly adjusted to the paper
size.
The tray contains warped or wrinkled paper.
The paper is moist from humidity.
Using paper of the wrong size, thickness, or type.
8-18
Solutions
Remove some of the paper. Do not load paper above the maximum
fill line.
Remove the paper, align the edges, and then reload the paper.
Remove the paper from the paper tray. Load new, dry paper into the
tray.
Load a new ream of paper.
Use only Xerox ® -approved paper. For details, refer to
• Feed paper one sheet at a time.
• Try loading paper in the Bypass tray.
With a clean, lint-free cloth moistened with water, wipe the feed rollers
until they are clean. For details, refer to
Load the tray with only one type and size of paper.
Solutions
Remove the misfed paper and reposition it properly in
the tray.
Adjust the paper guides in the tray to match the size of
the paper.
Remove some of the paper. Do not load paper past the
fill line.
Adjust the paper guides in the tray to match the size of
the paper.
Remove the paper, smooth it out, and reload it. If it still
misfeeds, do not use that paper.
Remove the moist paper and replace it with new, dry
paper.
Use only Xerox approved paper. For details, refer to
Supported
Cleaning the
Paper.
® ®
Xerox VersaLink B405 Multifunction Printer
Supported Paper.
Printer.
User Guide