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Xerox Phaser 3330 Service Manual
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Xerox Phaser 3330 Service Manual

Xerox Phaser 3330 Service Manual

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Phaser 3330
WorkCentre 3335/3345
Service Manual
Revised Issue of August 2016
Replaces Initial Issue July 2016
Phaser 3330
WARNING:
The following servicing instructions are for use by qualified service
personnel only. To avoid personal injury, do not perform any servicing other than
that contained in the operating instructions, unless you are qualified to do so.
WorkCentre 3335/3345
Xerox Internal Use Only

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Summary of Contents for Xerox Phaser 3330

  • Page 1 To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Revised Issue of August 2016 Replaces Initial Issue July 2016 Xerox Internal Use Only...
  • Page 2 Xerox technical training materials and service manuals are intended for use by authorized Xerox service technicians and service partners only and are not for resale. These materials may not be distributed, copied, or otherwise reproduced without prior written consent from Xerox Corporation.
  • Page 3 Parts of the Printer • Control Panel • Media Path • Media Path Sensor Locations • Feeder • Print Process • Drive • Electrical • Maintenance Items • Consumables • Specifications Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 4 General Information About this Service Manual The Phaser 3330 and WorkCentre 3335/3345 Service Manual is the primary document used for repairing, maintaining, and troubleshooting the printer. Use this manual as your primary resource for understanding the operational characteristics of the printer and all available options. This manual describes specifications, diagnosis and repair of problems occurring in the printer and attached options.
  • Page 5 General Information Manual Organization The Phaser 3330 and WorkCentre 3335/3345 Service Manual contains these sections: Introductory, Safety, and Regulatory Information This chapter contains important safety information and regulatory requirements. Chapter 1 - General Information This chapter describes the printer’s operation, configuration, specifications, and consumables.
  • Page 6 Wearing a wrist strap will also prevent accumulation of additional bodily static charges. Be sure to remove the wrist strap before applying power to the unit under test to avoid potential shock. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 7 Read and obey all posted warning labels. Throughout the printer, warning labels are displayed on potentially dangerous components. As you service the printer, check to make certain that all warning labels remain in place. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 8 This printer uses heat to fuse the image to the media. During operating, the Fuser is very hot. Allow the Fuser to cool up to 40 minutes before you attempt to service the Fuser or adjacent components. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 9 This section defines requirements for notification of health and safety incidents involving Xerox products (equipment and materials) at customer locations worldwide. These requirements apply to Xerox Corporation and its subsidiaries worldwide. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or property damage.
  • Page 10 Fund all field retrofits. Field Service Operations shall: Preserve the Xerox product involved and the scene of the incident inclusive of any associated equipment located in the vicinity of the incident. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the Business Division.
  • Page 11 Ignoring this caution could cause damage to the property. Do not touch components with this symbol as personal injury could result. Do not burn the item. It may take 40 minutes for the fuser to cool down. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 12 This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. 1-10 Phaser 3330 and WorkCentre 3335/3345...
  • Page 13 General Information Introduction and Overview The Phaser 3330 and WorkCentre 3335/3345 use a single-pass laser design, offering mono print speeds of 35 to 42 ppm, and resolutions up to 1200 x 1200 dots-per-inch (dpi). The Tray 1 is a 250-sheet multi purpose tray. The Bypass Tray is a 50 sheet tray that supports specialty media, card stock, and envelopes.
  • Page 14 Paper Level Indicators Output Tray Support Optional Tray 2 (520 Sheets) LCD Display Tray 1 (250 Sheets) USB Port Bypass Tray and extension Control Board Cover Output Tray 1-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 15 General Information Phaser 3330 Rear and Side Views Description Description Tray 1 Rear Access Cover USB Port Power Receptacle Network Port Power Switch Custom Paper Unit 5V Output (Not Used) Rear Door Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345...
  • Page 16 Document Feeder Top Cover Tray 1 (250-Sheet Capacity) Document Feeder Input Tray Bypass Tray Document Feeder Output Tray Output Tray USB Port Control Panel Control Board Cover Optional NFC Enablement Kit 1-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 17 Description Description Power Receptacle Card Reader Slot Power Switch Telephone Line Socket 5V Output (Not Used) Telephone Extension Socket (EXT) USB Port Rear Door Network Port Duplex Assembly Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-15 Service Manual...
  • Page 18 Control Panel The Control Panel consists of multiple LEDs, a display, and several function buttons. These buttons are used to navigate the menu system, perform functions, and select modes of operation. Phaser 3330 DN/I Control Panel Button Descriptions Item Description...
  • Page 19 Inserts a pause in a telephone number when it transmits a fax. C (Clear) Deletes numeric value or the last digit entered using the alphanumeric Keys. Alphanumeric The keypad for entering Keypad Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-17 Service Manual...
  • Page 20 Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing. 1-18 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 21 General Information Media Path The media path through the print engine is the same for all models Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-19 Service Manual...
  • Page 22 General Information Media Path Sensor Locations The sensor locations through the print engine is the same for all models 1-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 23 Registration Rollers before the sheet is fed in front of the Transfer Belt, or in front of the Backup Transfer Rolls (BTR). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-21 Service Manual...
  • Page 24 When the optional tray is installed, it becomes Tray 2. Tray 2 has a 520 page capacity, a separate driving mechanism, and uses the same design asTray 1. 1-22 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 25 Pick Up Module : Paper Transfer Feed Roller : Paper Sensors Takeaway Roller Nudger Roller Exit Roller Feed Sensor Document Sensor ADF Separator Pad Scanner Home Position s3320-238 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-23 Service Manual...
  • Page 26 Information for the document scanning requirements is collected and controlled by the Main Control Board. If the scanning is one-sided, all the clutches and solenoids remain in there default position. If 1-24 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 27 The Duplex Unit is easily removed for clearing paper jams at both the front and rear of the printer. To clear paper jams at the front or rear of the printer, pull the Duplex Unit out of the printer. s3320-239 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-25 Service Manual...
  • Page 28 Drum OPC Roller Roller Fuser s3320-240 Toner Cartridge Components Item Item Charge Roller Supply Roller Cleaning Blade Charge Cleaning Roller Doctor Blade Agitator 1 Developer Roller Agitator 2 1-26 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 29 • Halogen Lamp – Voltage 120 V: 115 ± 5% Voltage 220 V: 230 ± 5% – Capacity: 850 Watt ± 42.5 - W Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-27 Service Manual...
  • Page 30 OPC drum. OPC Drum Polygon Mirror Photo Diode Polygon Motor Laser Diode Driver Circuit Laser Diode Motor Driver Protector Panel s3320-264 1-28 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 31 A gear set used to transfer drive from the Main Drive Motor to feed media through the media path. It also provides drive for the Toner Cartridge and the Drum Cartridge. s3320-245 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-29 Service Manual...
  • Page 32 A 256 MB, SO-DIMM Board is available to increase system memory on the Main Board. Additional memory is used for operating system, system application programs, and print data storage. Locations of Phaser 3330 Electrical Components The following illustration shows the location of electrical components in the Phaser 3330. 1-30 Phaser 3330 and WorkCentre 3335/3345...
  • Page 33 General Information Locations of WorkCentre 3335/3345 Electrical Components The following illustration shows the location of electrical components in the WorkCentre 3335/3345. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-31 Service Manual...
  • Page 34 Other sensors detect the Toner Cartridge, monitor toner density, stop printer activity if the Rear Door is open (interlock) and monitor fusing temperature. Locations of Phaser 3330 Sensors 1-32 Phaser 3330 and WorkCentre 3335/3345...
  • Page 35 General Information Locations of WorkCentre 3335/3345 Electrical Components Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-33 Service Manual...
  • Page 36 WorkCentre 3335MFP WorkCentre 3345MFP Starter Capacity 5,000 pages 2,300 pages 5,000 pages Standard Capacity 5,000 pages 2,300 pages 5,000 pages High Capacity 11,000 pages 5,000 pages 11,000 pages 1-34 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 37 General Information Starter capacity cartridges are packaged with the printer when shipped from the factory. These starter cartridges are not available for order. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-35 Service Manual...
  • Page 38 General Information Specifications Configurations The following table details the Phaser 3330 DN/DNI configurations. Features Phaser 3330 DN/DNI Processor Speed 600 MHz Memory Configuration 128 MB Maximum Memory 512 MB Flash Memory Print Speed (A4-size) from Tray 1 Simplex 38 ppm...
  • Page 39 Bypass tray. The printer cannot detect which tray has paper. b. When printing in high resolution mode, printing speed may be reduced due to image quality adjustment. Printing speed may also be reduced depending on documents Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-37 Service Manual...
  • Page 40 Plain Paper, Thin, Thick, Recycled, Bond, Cardstock, Archive Bond, Cardstock, Archive Media Weight 16~43 lb. (60 to 163 g/m 16~43 lb. (60 to 163 g/m Sensing Paper Empty Paper Empty Output Stacking 1-38 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 41 220,000 pages or 5 years (whichever comes first) Warm-Up Time Phaser 3320DN 35 seconds From Sleep Mode Phaser 3320DNI 35 seconds WorkCentre 3335 As fast as 35 seconds WorkCentre 3345 As fast as 35 seconds Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-39 Service Manual...
  • Page 42 Optical: 600 x 600 dpi Enhanced: 4800 * 4800 dpi Scan Size Maximum Document Width Max. 216 mm (8.5 in.) Effective Scan Width Max. 208 mm (8.2 in.) 1-40 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 43 25% to 400% Reduce/Enlarge from ADF/DADF 25% to 400% Reduction/Enlargement (Presets) 9 + custom Manual Duplex WorkCentre 3335 only Max Copy Size (Platen) Max Copy Size (ADF/DADF) Legal Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-41 Service Manual...
  • Page 44 MMR, @ ITU-T G3 No. 1) Broadcast/Group Dialing Up to 209 Compression MH/MR/MMR/JBIG/JPEG Color Fax Yes (TX only) External Phone Interface Key Volume Adjust Last Number Redial Memory Receive 1-42 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 45 Power Consumption (with all options, 110 or 220 V) Deep Sleep 2.5 W or less 2.5 W or less Power Saver Mode 8 W or less 10 W or less Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-43 Service Manual...
  • Page 46 WorkCentre 3345: < 600 W Standby 37 W or less 37 W or less Sleep < 8 W < 10 W Power Off < 0.7 W < 0.7 W 1-44 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 47 482.6 mm (19.0 in.) Height with 250-Sheet Feeder 628.7 mm (23.4 in.) Width 467 mm (18.3 in.) Depth 444.3 mm (17.5 in.) Weight (base MFP with consumables) 17.3 kg (38.2 lbs.) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-45 Service Manual...
  • Page 48 General Information Phaser 3330 Minimum Clearances WorkCentre 3335/3345 Minimum Clearances 1-46 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 49 7 mm. Failure to adhere to the mounting specifications void all guarantees of print-quality and/or performance. 7mm Max Max Tilt Right Hand Side 5mm Max Max Flex Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-47 Service Manual...
  • Page 50 General Information 1-48 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 51 In this chapter... • Introduction • Servicing Instructions • Service Mode Introduction • Phaser 3330 Service Mode • WorkCentre 3335/3345 Service Mode • Error Messages and Troubleshooting • Other Errors Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 52 If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. Accessing Supplies Information on the Phaser 3330 Select the option that you want and press the OK button.
  • Page 53 Turn Off the printer, wait 10 seconds, then turn On the printer. This often solves problems related to power transients, ESD, and software errors. If a message appears on the Control Panel, see “Phaser 3330 Service Mode” on page 2-6 f“WorkCentre 3335/3345 Service Mode” on page 2-12 or specific procedures related to error messages.
  • Page 54 2. Use the FRU Disassembly procedures to replace the part. Step 5: Final Checkout 1. Test the printer to be sure you have corrected the initial problem and there are no additional problems present. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 55 While in Service Mode, the machine still performs all normal operations. Diagnostic tests are arranged in a menu structure. On the Phaser 3330, use the arrow buttons to scroll through the menus and highlight the desired test. On the WorkCentre 3335/3345, use the TouchScreen to scroll through the menus and highlight the desired test.
  • Page 56 The Service Mode menu consists of 6 high level menu items: Jobs, Information, Tray Management, Tray Paper Settings, Tools, and Troubleshooting. The following Menu Map show the menu selections under each high level menu item. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 57 Troubleshooting Phaser 3330 Menu Map Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 58 Troubleshooting Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 59 Troubleshooting Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 60 Troubleshooting 2-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 61 Troubleshooting Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-11 Service Manual...
  • Page 62 The Service Mode menu consists of 5 high level menu items: General, Service Information, Copier Diagnostics, FAX & NetWorking (NW), and Log Backup. The following Menu Map show the menu selections under each high level menu item. 2-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 63 Troubleshooting WorkCentre 3335/3345Menu Map Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-13 Service Manual...
  • Page 64 Open Tray 2 and remove page 2-36 Tray 2 paper feeding path. the jammed paper. The leading edge of media does not arrive at Registration Sensor from Tray 2 on time. 2-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 65 “Toner Low” is marked in LCD window. * Low level is not defined **For Durand, ensure a replacement Print Cartridge is in stock.** Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-15 Service Manual...
  • Page 66 The message shall display the number of days left on the contract. The message shall include the device’s serial number and Supplies Plan Number to use in generating new 2-16 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 67 Cartridge not not installed or Drum Cartridge and check that recognized Cartridge terminals are not the CRUM terminals are making contact. making contact. Un-install and reinstall the Drum Cartridge. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-17 Service Manual...
  • Page 68 Power Off/Power On. page 2-46 Ready temperature during Check thermistor contact operation. point and heat roller. If the problem persists, replace fuser unit. If the fault persists, call for service 2-18 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 69 Turn the printer on and page 2-49 detected within the set time. then off and then check to see if the error persists. Fax Communication and Configuration Errors Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-19 Service Manual...
  • Page 70 20-900 Retry Re-dial The machine is waiting for Press Start to immediately page 2-50 the programmed interval to re-dial, or Stop to cancel automatically re-dial. the re-dial operation. 2-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 71 17-510 Transmission error An error occurred during the POPO the machine and try None file transmission to send the file again. If the problem persists call for Service. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-21 Service Manual...
  • Page 72 Firmware Upgrade Upgrade aborted invalid file Load the correct Firmware None fault file. Scan to Email Errors Errors that occur when scanning to email. page 2-57 System Errors 2-22 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 73 Transmit, receive or print Try sending again Contact failure. Field Engineering Scan to file or Email failure Reduce complexity. Fax Server failure Selecting different criteria for the job Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-23 Service Manual...
  • Page 74 5-4) or (PL 6.1 (page 5-32). page 4-70 If problem persists replace (3330) UI PL 1.1(3330 - page 4-73 page 5-6), PL 10.1 (3335/334 (3335/3345 - page 5-52) 2-24 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 75 7-6 Cable page 7-31 Call for Service 09-810 Non-Xerox Toner The Toner Cartridge Install the correct Toner none Cartridge. cartridge is not for the Xerox Cartridge machine. 16-300 On-Demand On-Demand Overwrite failed Preform an On-Demand None Overwrite failure overwrite.
  • Page 76 Clear the paper path of any jams and paper debris. Clean the paper rollers in the paper tray and tray slot using a slightly damp (water only) lint free cloth. 2-26 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 77 Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • DADF Pick Up Unit • Phaser 3330 Plug/Jack Designators on page 7-2 • ADF Pick Up Assembly • WorkCentre 3335 Circuit Diagram on page 7-5 • ADF Paper Path Assembly, •...
  • Page 78 4-119) or the ADF Drive Section 4 (page 4-144) Does the error persist? Replace the DADF Complete. Assembly Section 4 (page 4-113) or the ADF Assembly Section 4 (page 4-139). 2-28 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 79 Wiring and Plug/Jack Map Reference • Duplex Assembly, PL 4.1(page 5-28) • Phaser 3330 Circuit Diagram on page 7-3 • Phaser 3330 Plug/Jack Designators on page 7-2 • WorkCentre 3335 Circuit Diagram on page 7-5 • WorkCentre 3345 Circuit Diagram on page 7-6 •...
  • Page 80 Applicable Parts Wiring and Plug/Jack Map Reference • Pick Up Solenoid PL 3.1A (page 5-15) • Phaser 3330 Circuit Diagram on page 7-3 • Pick Up Clutch, PL3.1A (page 5-15) • Phaser 3330 Plug/Jack Designators on page 7-2 • Pick Up Roller. PL3.1A...
  • Page 81 If the problem persists continue troubleshooting. Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Optional Tray Registration Clutch, PL3.1 Phaser 3330 Circuit Diagram on page 7-3 (page 5-13) Phaser 3330 Plug/Jack Designators on page 7-2 • Optional Tray Feed Clutch, PL3.1...
  • Page 82 Applicable Parts Wiring and Plug/Jack Map Reference • Pick Up Clutch, PL3.2 (page 5-18) • Phaser 3330 Circuit Diagram on page 7-3 • Feed Drive Assembly, PL3.2 (page 5-18) • Phaser 3330 Plug/Jack Designators on page 7-2 • Pick Up Roller. PL3.1...
  • Page 83 Applicable Parts Wiring and Plug/Jack Map Reference • Feed Sensor, PL8.2 (page 5-44) • Phaser 3330 Circuit Diagram on page 7-3 • Registration Sensor, PL8.3 (page 5-46) • Phaser 3330 Plug/Jack Designators on page 7-2 • Main Drive Assembly, PL3.5...
  • Page 84 Test operation of Exit Sensor/flag, using Go to step 3. Replace the Exit Sensor (12-805) (page 4-96) PL Diagnostics dC 330 (page 5-15). Does the Exit Sensor operate correctly? 2-34 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 85 Inspect Fuser for damage. Inspect the Exit Roller Replace the Fuser Section and Rear Frame. Replace (page 4-48) PL 3.3 The Fuser is undamaged. if necessary. (page 5-20). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-35 Service Manual...
  • Page 86 Wiring and Plug/Jack Map Reference • LVPS, PL1.0 (page 5-4) • Phaser 3330 Circuit Diagram on page 7-3 • Phaser 3330 Plug/Jack Designators on page 7-2 • WorkCentre 3335 Circuit Diagram on page 7-5 • WorkCentre 3345 Circuit Diagram on page 7-6 •...
  • Page 87 Applicable Parts Wiring and Plug/Jack Map Reference • Paper Empty Sensor, PL 8.3 (page 5-46) • Phaser 3330 Circuit Diagram on page 7-3 • Main Board, PL1.0 (page 5-4) or PL 6.1 • Phaser 3330 Plug/Jack Designators on page 7-2...
  • Page 88 Applicable Parts Wiring and Plug/Jack Map Reference • Paper Empty Sensor, PL8.3 (page 5-46) • Phaser 3330 Circuit Diagram on page 7-3 • Main Board, PL1.0 (page 5-4) or PL 6.1 • Phaser 3330 Plug/Jack Designators on page 7-2 (page 5-32) •...
  • Page 89 Applicable Parts Wiring and Plug/Jack Map Reference • Paper Empty Sensor, PL8.3 (page 5-46) • Phaser 3330 Circuit Diagram on page 7-3 • Main Board, PL1.0 (page 5-4) or PL 6.1 • Phaser 3330 Plug/Jack Designators on page 7-2 (page 5-32) •...
  • Page 90 Applicable Parts Wiring and Plug/Jack Map Reference • Out-bin Full Sensor, PL1.1 (page 5-6) • Phaser 3330 System Wiring on page 7-20 • Main Board, PL1.0 (page 5-4) or PL 6.1 • Phaser 3330 Plug/Jack Designators on page 7-2 (page 5-32) •...
  • Page 91 Applicable Parts Wiring and Plug/Jack Map Reference • Toner Cartridge and Drum Cartridge, See • Phaser 3330 Circuit Diagram on page 7-3 Xerox Supplies and Accessories • Phaser 3330 Plug/Jack Designators on page 7-2 • WorkCentre 3335 Circuit Diagram on page 7-5 •...
  • Page 92 Applicable Parts Wiring and Plug/Jack Map Reference • Toner Cartridge. See Xerox Supplies and • Phaser 3330 Circuit Diagram on page 7-3 Accessories • Phaser 3330 Plug/Jack Designators on page 7-2 • WorkCentre 3335 Circuit Diagram on page 7-5 • WorkCentre 3345 Circuit Diagram on page 7-6 •...
  • Page 93 Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Toner Cartridge and Drum Cartridge, See • Phaser 3330 Circuit Diagram on page 7-3 Xerox Supplies and Accessories • Phaser 3330 Plug/Jack Designators on page 7-2 • HVPS, PL3.1A...
  • Page 94 Troubleshooting Invalid Toner Cartridge The Toner Cartridge and Drum Cartridge is not a genuine Xerox cartridge. Non-Xerox or Third Party Toner Cartridge and Drum Cartridges can cause malfunctions, print-quality problems, and jam errors. Applicable Errors • 09-800: Invalid Toner Cartridge installed •...
  • Page 95 Wiring and Plug/Jack Map Reference • LVPS, PL1.0 (page 5-4) • Phaser 3330 Circuit Diagram on page 7-3 • Phaser 3330 Plug/Jack Designators on page 7-2 • WorkCentre 3335 Circuit Diagram on page 7-5 • WorkCentre 3345 Circuit Diagram on page 7-6 •...
  • Page 96 Applicable Parts Wiring and Plug/Jack Map Reference • Thermistor, PL3.3 (page 5-20) • Phaser 3330 Circuit Diagram on page 7-3 • Fuser, PL3.3 (page 5-20) • Phaser 3330 Plug/Jack Designators on page 7-2 • WorkCentre 3335 Circuit Diagram on page 7-5 •...
  • Page 97 Applicable Parts Wiring and Plug/Jack Map Reference • Thermistor, PL3.3 (page 5-20) • Phaser 3330 Circuit Diagram on page 7-3 • Fuser, PL3.3 (page 5-20) • Phaser 3330 Plug/Jack Designators on page 7-2 • WorkCentre 3335 Circuit Diagram on page 7-5 •...
  • Page 98 Applicable Parts Wiring and Plug/Jack Map Reference • Main Drive Motor, PL3.5 (page 5-24) • Phaser 3330 Circuit Diagram on page 7-3 • Main Board, PL1.0 (page 5-4) or PL 6.1 • Phaser 3330 Plug/Jack Designators on page 7-2 (page 5-32) •...
  • Page 99 Applicable Parts Wiring and Plug/Jack Map Reference • Laser Unit, PL1.0 (page 5-4) • Phaser 3330 Circuit Diagram on page 7-3 • Main Board PL1.0 (page 5-4). • Phaser 3330 Plug/Jack Designators on page 7-2 • WorkCentre 3335 Circuit Diagram on page 7-5 •...
  • Page 100 20-700 Number Not The speed dial location used has Dial the number manually with Assigned no number assigned to it. the keypad, or assign the number. 2-50 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 101 20-900 Retry Re-dial The printer is waiting for the Press Start to immediately re-dial, programmed interval to or Stop to cancel the re-dial automatically re-dial. operation. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-51 Service Manual...
  • Page 102 Go to step 6. Correct the Fax settings. Are the settings at their defaults? Re-seat the Fax Board. Replace the Fax Board Complete. Section 4 (page 4-76). Does the error persist? 2-52 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 103 17-200: Network Error Initial Actions • Check network and data configuration settings. • Turn the printer off and then on again. • If the problem persists continue troubleshooting. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-53 Service Manual...
  • Page 104 Replace the Main Board Complete. Section 4 (page 4-65) Does the error persist? Network Error Machine is unable to contact the remote Xerox SMart eSolutions Communication Server. Applicable Errors • 17-562: No LUI message required • 17-563: No LUI message required Initial Actions •...
  • Page 105 Troubleshooting Troubleshooting Procedure Table Step Actions and Questions Verify the SMart eSolutions settings are Complete. correct. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-55 Service Manual...
  • Page 106 Troubleshooting BOOTP Problem Error Machine is unable to contact the remote Xerox SMart eSolutions Communication Server. Applicable Errors • 17-700: BOOTP Problem Auto IP Run • 17-710: BOOTP Problem Reconfigure DHCP • 17-800: DHCP problem • 17-810: DHCP problem Initial Actions •...
  • Page 107 If the problem still persists Try a smaller job. If the problem persists, Reseat/replace DIMMs. 15-170 Memory Full Not enough memory to scan this Divide the job into smaller section. job. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-57 Service Manual...
  • Page 108 Resubmit job. If failure persists, Time-out Exceeded time-out has exceeded parameter. contact Email administrator. 15-500 Session Time-out User has not touched the keypad Login and try again in a specified time 2-58 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 109 Pop3 server requires Mail server requires Authentication authentication and not Authentication process. Retry Required configured on the device. after checking Authentication option is enabled. If failure persists contact Network Administrator. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-59 Service Manual...
  • Page 110 Applicable Parts Wiring and Plug/Jack Map Reference • Main Board, 3330 PL1.0 (page 5-4) or • Phaser 3330 Circuit Diagram on page 7-3 3335/3345 PL 6.1 (page 5-34) • Phaser 3330 Plug/Jack Designators on page 7-2 • WorkCentre 3335 Circuit Diagram on page 7-5 •...
  • Page 111 Go to step 2. Complete. Does the error persist? Re-seat memory DIMM on the Main Board. Replace the Main Board Complete. Does the error persist? Section 4 (page 4-65). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-61 Service Manual...
  • Page 112 Troubleshooting Procedure Table Step Actions and Questions Turn off and on the power. Go to step 2. Complete. Does the Scanner Contact Image Sensor move during start up? 2-62 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 113 Go to step 3. Check for other defective components in the Replace the Main Board Complete. Scanner and replace if necessary. Section 4 (page 4-65). Does the error persist? Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-63 Service Manual...
  • Page 114 Troubleshooting NVM Lists dC120 Fault Counters 2-64 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 115 Troubleshooting dC131 NVM Read/Write Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-65 Service Manual...
  • Page 116 Prior to performing dC132 NVM Initialization Procedure, it is recommended that A Clone file be created. To create a Clone file, see the Cloning Procedure in the System Administrator Guide (Page 126). dC305 UI Test 2-66 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 117 Troubleshooting dC330 Component Control dC330 pg1 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-67 Service Manual...
  • Page 118 Troubleshooting dC330 pg2 2-68 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 119 Troubleshooting dC330 pg3 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-69 Service Manual...
  • Page 120 Troubleshooting dC330 pg4 2-70 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 121 Troubleshooting dC612 Print Test Pattern Service Information Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-71 Service Manual...
  • Page 122 Applicable Parts Wiring and Plug/Jack Map Reference • Pick Up Roller, PL3.2 (page 5-18) • Phaser 3330 Circuit Diagram on page 7-3 • Retard Roller, PL3.2 (page 5-18) • Phaser 3330 Plug/Jack Designators on page 7-2 • Feed Roller, PL3.1...
  • Page 123 Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • LVPS, 3330 PL1.0 (page 5-4) or • Phaser 3330 Circuit Diagram on page 7-3 3335/3345 PL 6.1 (page 5-32). • Phaser 3330 Plug/Jack Designators on page 7-2 • Main Board, PL1.0...
  • Page 124 ADF/DADF Problems WC 3335 and 3345 If the scanned Image Quality is bad, but the internal parts are good, replace the Scanner. Refer to WorkCentre 3335/3345 Scanner on page 4-102 2-74 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 125 Ensure that the media guides are set correctly. Ensure that the media is a supported type for the tray. Load a fresh ream of paper in the tray. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-75 Service Manual...
  • Page 126 The print exits the printer wrinkled, creased, or torn. The printer neither jams nor displays an error code. Stop the sheet at various points in the media path to determine where the media is damaged. Try using the next heaviest type of paper. 2-76 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 127 Enter Diagnostics, and use dC330 to check the Exit Sensor operation.(12-805). If debris is visible, clean the printer with a clean, dry, lint-free wipe. CAUTION: Do not use metal objects to remove debris from the printer. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-77 Service Manual...
  • Page 128 Troubleshooting 2-78 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 129 Image Quality In this chapter... • Image Quality Overview • Print-Quality Defect Definitions • Test Prints • Image Specifications Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 130 Roller • Light or Undertone Print • Horizontal Band, Voids, or Streaks • Vertical Blank Lines • Horizontal Band, Voids, or Streaks • Random Spots • Streaks • Skew Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 131 Developer Roller 36.78 mm Horizontal Bands Toner Cartridge PR Drum 75.49 mm White and Black Spots Supply Roller 69.57 mm Horizontal Bands Roller 47.1 mm Ghosting, Damaged Roller Image Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 132 Blank Print The entire image area is blank. page 3-17 Toner Smears Toner smears appear on the page. page 3-19 Unfused Image The toner is not completely fused. page 3-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 133 Go to step 5 Clean the Platen. prints? Replace the Toner Cartridge. Go to step 6 Complete Does the error persists? Replace the Roller PL 3.1A (page 5-15) Complete Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 134 Does the error persist? Open the Front Cover and check the Fuser ribs Replace the Fuser. PL3.3 Complete. for debris. Remove if found. (page 5-20) Does the error persist? Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 135 Roller (remove any toner and paper particles). Clean the entire Toner Cartridge. Does the error persist? Replace the Toner Cartridge. Refer to Parts Complete. List 12.2 Optional Tray Cassette A/S Assy Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 136 Does the defect appear on both copies and Go to step 6. Clean the Platen. prints? Check humidity. Go to Step 7. Advise customer. Is the humidity is within specification? Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 137 Does the problem persists? Replace the Print Cartridge (page 5-62). Do Go to step 11. Complete. the spots continue to appear? Replace the Fuser PL 3.3 (page 5-20) Complete. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 138 Toner Cartridge. Does the error persist? Replace the Toner Cartridge first. Refer to Complete. Xerox Supplies and Accessories. If the problem persists, HVPS (page 4-75). 3-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 139 Check the high voltage contacts on the Toner Go to step 3. Replace the Toner Cartridge for damage. Cartridge The contacts are undamaged. Does the error persist? Replace the Main Board Complete. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-11 Service Manual...
  • Page 140 Replace the Toner Cartridge for damage. Cartridge (page 4-5) The contacts are undamaged. Replace the Transfer Roller. (page 5-15) Replace the HVPS (Refer Complete. (page 5-15). Does the error persist? 3-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 141 Clean the bushing part the Roller is smooth. of the Roller. Is the movement smooth? Go to step 3. Does the error persist? Replace the HVPS (page 5-15). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-13 Service Manual...
  • Page 142 Roller. (page 5-15). Is the Roller at end of life? • Replace the Main Board (3330 PL 1.0 (page 5-4) or 3335/3345 PL 6.1 (page 5-32) 3-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 143 3 to 5 blank pages. Does the error persist? Replace the Roller (page 5-15). Go to step 3. Complete. Does the error persist? Replace the Toner Cartridge (page 5-62). Complete. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-15 Service Manual...
  • Page 144 Check the Transfer Go to step 2. Complete. Roller for contamination. If contaminated, print 3 to 5 blank pages. Does the error persist? Replace the Fuser (page 5-20). Complete. 3-16 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 145 Remove the Toner Cartridge (page 4-5) and Go to step 4. Complete. clean the high voltage contacts. Replace the Toner Cartridge and reprint the test print. Does the error persist? Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-17 Service Manual...
  • Page 146 Does the error persist? Replace the Laser Unit (page 4-48). • Replace the Main Complete. Board. 3330 PL 1.0 Does the error persist? (page 5-4) or 3335/3345 PL 6.1(page 5-32). 3-18 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 147 Does the image print correctly? Replace the Fuser (page 5-20). Complete. Replace the Roller. Does the image print correctly? PL 3.1A (page 5-15) Replace the Toner Cartridge. Xerox Supplies and Accessories Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-19 Service Manual...
  • Page 148 Replace the Fuser (page 5-20). Go to step 6. Complete. Does the error persist? • Replace the MCU Board 3330 PL 1.0 Complete. (page 5-4), 3335/3345 PL6.1 (5-32). Does the error persist? 3-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 149 Light density uniformity, deletions, lines, bands, streaks, pattern. smears, solid area reproducibility, motion quality (LSU). A4 page size test pattern. Light density uniformity, deletions, lines, bands, streaks, smears, solid area reproducibility, motion quality (LSU). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-21 Service Manual...
  • Page 150 Mode, see Service Mode Introduction on page 2-9. Entering the Phaser 3330 Service Mode To enter Service Mode, press Menu and then # in sequence. Entering the WorkCentre 3335/3345 Service Mode To enter Service Mode, press and hold “Log In/Out” and then press “#” all together.
  • Page 151 200 mm ± 0.5 mm Vertical 280 mm ± 0.5 mm 260 mm ± 0.5 mm Registration ≤ ± 2.0 mm Leading Edge ≤ ± 2.5 mm Side Edge Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-23 Service Manual...
  • Page 152 4 mm 4 mm 355.6 mm 347.6 mm (14 inch) Guaranteed Printing Area 351.6 mm 207.9 mm 4 mm 210.9 mm 215.9 mm (8.5 inch) Guaranteed and Maximum Area 3-24 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 153 Xerographics • Main Drive • Electrical • Sensors and Switches • WorkCentre 3335/3345 Scanner • A4 Middle Platen • WrokCentre 3345 DADF • WorkCentre 3335 ADF • Optional Cassette Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 154 When needed, printer orientation is called out in the procedure as an aid for locating the printer parts. The following figure identifies the Front, Rear, Left, and Right sides of the printer. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only...
  • Page 155 Provides information specific to the replacement of parts or assemblies. Fastener Types The table lists the types of screws used to assemble the printer. The procedures provide dimensions for screws being removed. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 156 Always use the correct type and size screw. Using the wrong screw can damage tapped holes. Do not use excessive force to remove or install either a screw or a printer part. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 157 Hold the Toner Cartridge handle lift and pull the Toner Cartridge out of the printer. Hold the Handle on the photoreceptor Drum Cartridge, lift up and Pull pull the photoreceptor Drum Cartridge out of the printer. Toner Cartridge Photoreceptor Photoreceptor Drum Cartridge Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 158 Service Parts Disassembly Tray 1 PL5.1 Remove Tray 1. Phaser 3330 WorkCenter 3335/3345 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 159 Service Parts Disassembly Duplex Assembly PL4.1 Pull the Duplex Assembly to remove it from the back of the printer. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 160 Check that all connections on the rear of the printer are disconnected. Open the Access cover and disconnect the connector (CN 35) from the Main Board. Lift the printer off the Optional Tray 2 Base. CN 35 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 161 4-139; WorkCentre 3345, page 4-113). Remove the Control Panel Unit (page 4-70) P3330 / (page 4-73) WC3335/45. Unplug 5 scanner connectors from the Main Board 5 unplugged connectors from Main Board Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 162 Service Parts Disassembly 4-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 163 Service Parts Disassembly Remove the screw cap. Remove the 3 screws. Remove 2 screws from the rear. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-11 Service Manual...
  • Page 164 Service Parts Disassembly Lift up and remove the Platen Cover. Caution: Be careful not to damage wiring. 4-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 165 The machine could activate and cause serious personal injury when the power is on or electrical power is supplied. Do steps 1-4 in Preparations (page 4-3) Remove the Duplex Assembly (page 4-7). Open the Rear Door. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-13 Service Manual...
  • Page 166 Service Parts Disassembly Release the hooks to remove the Rear Door. s3320-150 4-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 167 Note: It may be easiest to lay the printer on the side so the Left Cover is exposed. Release the Latch from the upper front Left Side Cover Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-15 Service Manual...
  • Page 168 10. Tip the Left Cover away from the printer at about a 30° angle. 11. Work the Left Cover down to remove the clips from the Top Cover s3320-151 4-16 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 169 Using a small flat blade screwdriver, release the cover from the 3 Bosses on the bottom. Tip the Right Door away from the printer at about a 30° angle. Work the Right Door down to remove the clips from the Top Cover Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-17 Service Manual...
  • Page 170 Remove the rear top Bezel. First pry out each end, and then pry out the top. This Bezel fits very tightly. Remove the Left Side Cover (page 4-15). 4-18 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 171 Disconnect cables (2) CN 17 for the Operator Control Panel and CN 37 for the Card Reader. CN 37 CN 17 CN 35 Remove screws (2) from the front. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-19 Service Manual...
  • Page 172 Service Parts Disassembly 10. Remove screws (2) from the rear 11. Release the 8 Bosses. 12. Remove the Top Cover. 4-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 173 Service Parts Disassembly Top-Inner Cover (3335/3345) PL 3.1 Remove the Scanner Assembly (page 4-102). Remove the Upper Middle Cover (page 4-21). Remove the Lower Middle Cover (page 4-25). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-21 Service Manual...
  • Page 174 Service Parts Disassembly Disconnect the Wireless Card connector (CN 33) and the USB connector (CN1). CN 33 CN 1 Remove screws (4) and the Top-Inner Cover. 4-22 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 175 4-13). Remove the Rear Door (page 4-13). Remove the Left Cover (page 4-15). Remove the Right Cover (page 4-17). Remove the Scanner Assembly (page 4-102) Remove screws (7). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-23 Service Manual...
  • Page 176 11. If attached, remove the rear top Bezel. First pry out each end, and then pry out the top. This Bezel fits very tightly 12. Lift up and release the Upper Middle Cover. 4-24 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 177 Remove the Rear Door (page 4-13). Remove the Left Cover (page 4-15). Remove the Right Cover (page 4-17). Remove the Scanner Assembly (page 4-102) Remove the Upper Middle Cover (page 4-21) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-25 Service Manual...
  • Page 178 Service Parts Disassembly 10. Disconnect CN1, CN5, and CN37 from the Main Board. CN 1 CN 5 Ribbon Cable CN 37 4-26 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 179 Service Parts Disassembly 11. Disconnect the USB cable. s3320-090 12. Remove 2 screws (silver, flanged, tap, 10 mm) from the Main Board. s3320-068 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-27 Service Manual...
  • Page 180 14. Remove 2 screws (silver, flanged, tap, 10 mm) on rear of printer, release the 2 hooks on the rear of the printer and lift the Upper Middle Cover off of the printer. s3320-056 4-28 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 181 Service Parts Disassembly Feeder Base Plate Pad PL12.1 Remove Tray 1 (page 4-6). Peel off the Base Plate Pad. s3320-215 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-29 Service Manual...
  • Page 182 Pull Tray 1 out of the printer. Peel off the Cassette Retard Pad. CAUTION: Do not damage the Bosses on the sides of the Roller Cover BOSSES s3320-065 4-30 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 183 Service Parts Disassembly Release the Retard Roller. Note: There are two springs under the retard roller. Make sure they remain seated on the bosses underneath the roller assy. s3320-066 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-31 Service Manual...
  • Page 184 In the next step, the Clutch will remain connected. There is no need to disconnect it. Note the position of the engagement tooth on the Clutch. Carefully remove the Clutch and let it hang down. CLUTCH 4-32 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 185 Note: The Bypass Tray is still connected by a cable that runs into the frame on the right side. Remove 2 screws (10 mm, silver, plastic). s3320-073 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-33 Service Manual...
  • Page 186 Note: When installing the Bypass Assembly, install the left side on the peg in the frame first. Then work the right side in before installing the Clutch. 4-34 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 187 Disengage the tab to separate the Bypass Tray lower Assembly from the Bypass Tray upper Assembly. Note: There is a Catch on the underside that must be cleared to separate the Bypass Upper and Lower Assemblies. Catch on the underside s3320-070 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-35 Service Manual...
  • Page 188 Disengage the tab to separate the lower Bypass Tray Assembly from the upper Bypass Tray Assembly. Note: There is a Catch on the underside that must be cleared to separate the Bypass Upper and Lower Assemblies. 4-36 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 189 Service Parts Disassembly Catch on the underside s3320-070 Disconnect the boss on the shaft holder and rotate it upward. Spring s3320-072 Disconnect the spring. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-37 Service Manual...
  • Page 190 Push up on the PMO brush to remove it. s3320-156 Lift out the Bypass Tray Pick Up Assembly. Replacement Note: Ensure the Bypass Tray stopper falls properly into position when reassembling. s3320-071 4-38 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 191 Do steps 1-4 in the Preparation section (page 4-3). Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Front Door (page 4-13). Remove the Top Cover (Phaser 3330 page 4-18 only.). Remove the Left Cover (page...
  • Page 192 12. Disconnect the boss on the feed roller bushing, rotate the bushing until it comes through the frame, and disconnect the Feed Roller from the feed bushing PMOs to remove it. s3320-158 4-40 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 193 During reassembly, push the feed roll shaft to the left, so the e-clip can be reinstalled. Note: For graphics that show the gears/bearings/washers and their relationships, refer to PL 3.5 (page 5-24) and PL 3.6 (page 5-26). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-41 Service Manual...
  • Page 194 Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Feed Drive Assembly (page 4-41). Using the following illustrations, unplug the connector and remove the: Registration Clutch (P/J32): P/J32 s3320-060 4-42 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 195 Service Parts Disassembly Pick Up Clutch (P/J31): P/J31 s3320-061 Bypass Tray Clutch (P/J33): P/J33 s3320-062 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-43 Service Manual...
  • Page 196 Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Main Drive Assembly (page 4-58). Remove the Feed Drive Assembly (page 4-41). Remove the bushing and the 20 Feed Gear. Bushing s3320-140 4-44 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 197 Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Main Drive Assembly (page 4-58). Remove the Feed Drive Assembly (page 4-41). Remove the Feed Gear or the Bypass Idle Gear. s3320-266 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-45 Service Manual...
  • Page 198 On the right side of the Pick Up Roller, there is a Pick Up roller bushing. When removing the Pick Up Roller, be careful to not drop the bushing. 4-46 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 199 Open the Front Door (page 4-13). Pinch the tabs and lift the TR holder up and out of the printer. Lift the Transfer Roller to remove it from the printer. s3320-079 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-47 Service Manual...
  • Page 200 Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Front Door (page 4-13). Remove the Top Cover and Inner Cover (Phaser 3330 only, page 4-13). Remove the Lower Middle Cover (WorkCentre 3335/3345 only, page 4-25). Unplug the 2 flat cables from the Laser Unit.
  • Page 201 Open the Fuser levers and push the Rear Frame levers down. s3320-076 Push down on the Rear Frame levers, and release the Rear Frame bosses and remove the Rear Frame. s3320-077 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-49 Service Manual...
  • Page 202 Service Parts Disassembly Boss Boss s3320-078 Remove 2 screws (silver, metal, 6 mm) and let the Exit Sensor holder hang down. s3320-081 4-50 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 203 Service Parts Disassembly Remove 4 screws (silver, flanged, tap, 10 mm) and remove the Fuser. s3320-082 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-51 Service Manual...
  • Page 204 Remove the Fuser (page 4-52). Remove 3 screws (silver, flanged, tap, 10 mm) and release the Thermistor harness from the harness guides to remove the Thermistor Assembly. s3320-214 4-52 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 205 4-3). Undock the printer from the optional Tray 2 Base. (page 4-8). Open and remove the Rear Door. (page 4-13) Push down on the Rear Frame levers. s3320-076 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-53 Service Manual...
  • Page 206 Service Parts Disassembly Release the Rear Frame bosses and remove the Rear Frame. s3320-077 Boss Boss s3320-078 4-54 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 207 Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Fuser (page 4-48). Remove the Top Cover (Phaser 3330 only, page 4-13). Remove the Lower Middle Cover (WorkCentre 3335/3345 only, (page 4-25). Press up on the tab of the 65 Exit Gear and remove the gear.
  • Page 208 Service Parts Disassembly Release the Exit Roller Shaft Bearing boss, rotate the bearing, and lift the Exit Roller up and out of the printer. s3320-263 4-56 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 209 Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Exit Roller Frame (page 4-55). Slide the Exit Roller(s) off of the Exit Roller Frame. s3320-263 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-57 Service Manual...
  • Page 210 Slide the Coupler Bar towards the front of the printer until it releases from the guides in the Feed Drive Assembly. s3320-058 Rotate the Coupler Bar and release it from the Cam Coupler. 4-58 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 211 Service Parts Disassembly s3320-059 Remove 6 screws (silver, flanged, tap, 10 mm), and remove the Main Drive Assembly. s3320-083 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-59 Service Manual...
  • Page 212 Service Parts Disassembly 10. Disconnect P/J1 from the Main Motor and remove the Main Drive Unit. P/J1 s3320-084 Replacement Note: Tighten the Main Drive screws in the order shown above. 4-60 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 213 Remove the Left Side Cover (page 4-15). Remove the Main Drive Assembly (page 4-58). Remove the 4 screws (silver, metal, 6 mm) that secure the Main Drive Motor. s3320-197 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-61 Service Manual...
  • Page 214 Remove the Rear Door (page 4-13). Remove the Right Side Cover (page 4-17). Remove the HVPS (page 4-75). Remove the LVPS (page 4-74). Remove the LVPS insulation. s3320-160 s3320-159 4-62 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 215 Service Parts Disassembly Phaser 3330: Remove 2 screw (silver, pan head, sheet metal, 6mm), and 2 screws (silver, flanged, tap, 10 mm) and remove the LVPS L shield. WorkCentre 3335/3345: Remove 2 screws (silver, sheet metal, 6mm) and 2 screw (silver, flanged, tap, 10 mm) and remove the LVPS L shield.
  • Page 216 12. Remove the RDCN 23/23 Gear. 13. Remove the lock washer and the DR 19 Swing Gear. DR 19 Swing Gear RDCN 23/23 Gear DR 19 Swing Gear Duplex Swing Bracket s3320-162 4-64 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 217 Electrical Main Board PL1.0 (Phaser 3330), PL6.1 (WorkCentre 3335/3345) WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.
  • Page 218 If device billing plan should be Metered, then follow the steps below for converting the machine back to Metered (all spare Main PWB’s are configured as SOLD): WC3335/WC3345: • Press Machine Status 4-66 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 219 21. Ask the customer to restore Cloned settings. 22. Ask the customer to import their Address Book & Local Users Database (for authentication). This concludes the Main Board Replacement Procedure. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-67 Service Manual...
  • Page 220 4-102). Remove the Top Cover and Inner Top Cover (page 4-13). Disconnect P/J220 (WorkCentre 3335/3345) or P/J221(Phaser 3330). a) For WorkCentre 3335/3345: Remove 1 screw (silver, flanged, tapping, 10 mm) and remove the Wireless Board PL 1.0.14). P/J 1221 s3320-128...
  • Page 221 Service Parts Disassembly b) For Phaser 3330: Disconnect tabs and lift the Wireless Board out of the printer Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-69 Service Manual...
  • Page 222 Service Parts Disassembly Control Panel Board (Phaser 3330) PL1.1 WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.
  • Page 223 OPE Joint. Be sure that this cable is fully installed. A small pair of needle nose pliers may be needed. No information will be displayed on the LCD is this cable is not completely seated. See following picture. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-71 Service Manual...
  • Page 224 Service Parts Disassembly 4-72 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 225 Remove the Control Panel Cover PL 10.1. Carefully turn over the Control Panel Cover, and disconnect the ribbon cable. Remove 5 screws and remove the Key PWB PL 10.1 (page 5-52). Remove screws Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-73 Service Manual...
  • Page 226 Problems may occur if P/J3 is not plugged into the PWB all the way. Remove 4 screws (silver, flanged, tapping, 10 mm) and the ground wire from top-right corner, and then remove the SMPS Board. CON2 CON4 CON1 CON3 s3320-088 4-74 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 227 Remove 5 screws (silver, flanged, tap, 10 mm) and ground wire from top-right corner, then remove the HVPS Board. Remove the Upper Middle Cover (page 4-21). Unplug the connector on the HVPS Board. s3320-089 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-75 Service Manual...
  • Page 228 4-22). Remove the Right Cover (page 4-17). Remove the Scanner (page 4-102). Remove screws (2) and lift the Fax board cover off of the Fax Board (page 4-76). 4-76 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 229 10. Disconnect the Modem Interface Cable at P/J1 and the speaker cable at P/J2. 11. Remove 3 screws (silver, flanged, tapping, 10 mm) and remove the Fax Board. P/J 1 SCREWS (3) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-77 Service Manual...
  • Page 230 Disconnect the Modem Interface Cable at P/J1 on the Fax Board. Remove the Upper Middle Cover (page 4-23). 10. Disconnect CN9 or CN26 to remove the Modem Interface cable. CN9 (3315) CN26 (3325) P/J1 s3320-256 4-78 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 231 Service Parts Disassembly DADF Board (3345 Only) PL8.1 Remove the DADF Assembly (page 4-113). Remove 4 screws (silver, flanged, tapping, 10 mm) from the bottom of the DADF. s3320-108 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-79 Service Manual...
  • Page 232 Service Parts Disassembly Remove the Feed Tray. Remove 3 screws (silver, flanged, tap, 10 mm) from the bottom of the assembly. s3320-112 4-80 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 233 Service Parts Disassembly Remove the DADF Rear Cover. Disconnect all harnesses, remove 2 screws (silver, flanged, tap, 10 mm), and remove the DADF Board. s3320-257 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-81 Service Manual...
  • Page 234 Do steps 1-4 in the Preparation section (page 4-3). Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Front Door (page 4-13). Remove the Rear Door (page 4-13). 4-82 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 235 Service Parts Disassembly Remove the Left Cover (page 4-15). Remove the Right Cover (page 4-17). Remove the Top Cover Phaser 3330 only, (page 4-13). Remove the Scanner, WorkCentre 3335/3345 only, (page 4-102). Remove the A4 Middle Platen, WorkCentre 3335/3345 only, (page 4-105).
  • Page 236 Service Parts Disassembly 11. Disengage the tab and remove the Upper CRUM Holder from the Lower CRUM Holder. s3320-177 12. Remove the CRUM Terminal(s). s3320-178 4-84 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 237 Service Parts Disassembly 13. Disengage the wires from the Upper CRUM Holder to remove it. s3320-179 14. Disengage the boss and remove the Lower CRUM Holder. s3320-180 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-85 Service Manual...
  • Page 238 4-8). Remove the Scanner Assembly, WorkCentre 3335/3345, (page 4-102). Remove Right Cover (page 4-17). Remove the Control Panel, Phaser 3330 only, (page 4-70). Disconnect all connectors on the Main Board. 4-86 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only...
  • Page 239 Remove 6 screws (silver, flanged, tap, 10 mm). s3320-085 Remove 1 screw (silver, flanged, tap, 10 mm) and pull the main board plate out enough to remove the fan and fan wire. s3320-093 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-87 Service Manual...
  • Page 240 Unplug P/J22 on the Main Board and unthread the cable. Remove 2 screws (silver, tap, 30 mm) and pull the Exhaust Fan out of the printer. P/J22 s3320-094 4-88 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 241 Remove the Scanner Assembly, WorkCentre 3335/3345 only, (page 4-102). Remove the Left Cover, (page 4-15). Remove the Top Cover, Phaser 3330 only, (page 4-13). Remove the Lower Middle Cover, WorkCentre 3335/3345 only, (page 4-25). Unplug the Out-bin Full Sensor P/J39 connector and remove the sensor.
  • Page 242 Remove the Toner Cartridge and Drum Cartridge.(page 4-5) Remove Tray 1 (page 4-6). Remove the Duplex Unit (page 4-7). Remove 2 screws (silver, flanged, tap, 10 mm) and remove the sensor cover. s3320-096 4-90 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 243 Service Parts Disassembly Disconnect the sensor connection to remove the sensor. Registration Sensor (P/J37): P/J37 s3320-097 Feed Sensor (P/J38): P/J38 s3320-098 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-91 Service Manual...
  • Page 244 Before performing this step, note where the Feed Actuator Spring hooks into the frame. Remove 2 screws (silver, flanged, tap, 10 mm) and remove the sensor cover. s3320-096 4-92 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 245 Service Parts Disassembly Remove the Feed Actuator Spring from the Feed Actuator. Press the tab and remove the Feed Actuator. TABS s3320-099 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-93 Service Manual...
  • Page 246 Remove the Duplex Unit (page 4-7). Place the machine in its back. Remove 2 screws (silver, flanged, tap, 10 mm) and remove the Paper Empty Sensor cover. s3320-100 4-94 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 247 Service Parts Disassembly Unplug P/J36 and remove the Paper Empty Sensor. P/J36 s3320-101 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-95 Service Manual...
  • Page 248 Undock the printer from the optional Tray 2 Base. (page 4-8). Remove Tray 1 (page 4-6). Remove the Duplex Unit (page 4-7). Remove the Rear Door, Phaser 3330, (page 4-13); WorkCentre 3335/3345, (page 4-13). Remove 2 screws (silver, metal, 6mm). s3320-081 4-96 Phaser 3330 and WorkCentre 3335/3345...
  • Page 249 Service Parts Disassembly Open the Fuser levers. s3320-076 Push the Rear Frame levers down. s3320-077 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-97 Service Manual...
  • Page 250 Service Parts Disassembly Unthread the Exit Sensor harness from the first guide and unplug P/J35 from the sensor. P/J35 s3320-258 10. Disconnect the hooks and remove the Exit Sensor. s3320-259 4-98 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 251 Service Parts Disassembly 11. Squeeze the tabs and remove the Exit Sensor Holder. s3320-260 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-99 Service Manual...
  • Page 252 Remove the Left Side Cover, (page 4-15). Slide the Coupler Bar towards the front of the printer until it releases from the guides in the Feed Drive Assembly. s3320-058 4-100 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 253 Service Parts Disassembly Rotate the Coupler Bar to release it. s3320-059 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-101 Service Manual...
  • Page 254 Remove the Right Cover (page 4-17). Remove the Document Feeder. Workcenter 3335 (page 4-139); or WorkCentre 3345 (page 4-113) Remove 4 screws (silver, flanged, tap, 10 mm) at the rear. s3320-103 4-102 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 255 Do steps 1-4 in the Preparation section (page 4-3). Remove the ADF/DADF Assembly, WorkCentre 3335, (page 4-139); WorkCentre 3345, (page 4-113). Remove the Scanner (page 4-102). Remove the Control Panel (page 4-73). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-103 Service Manual...
  • Page 256 Do steps 1-4 in the Preparation section (page 4-3). Remove the Scanner (page 4-102). Remove the Upper Platen (page 4-103). Remove the A4 Middle Platen (page 4-105) from the Lower Platen. 4-104 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 257 (page 4-113). Remove the Scanner (page 4-102). Remove the Control Panel (page 4-73). Remove 5 screws (silver, flanged, tap, 10 mm) and remove the Upper Platen Assembly. s3320-173 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-105 Service Manual...
  • Page 258 Remove 4 screws (silver, flanged, tap, 10 mm). s3320-174 Unthread the wire harness and the ribbon cable that pass through the lower scan frame and remove the A4 Middle Platen. 4-106 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 259 4-139); WorkCentre 3345, (page 4-113). Remove the Control Panel (page 4-73). Remove the A4 Middle Platen (page 4-105). Unplug the ribbon cable from the Contact Image Sensor. s3320-181 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-107 Service Manual...
  • Page 260 Service Parts Disassembly Release the tab and remove the CIS Guide. s3320-182 Slide the Contact Image Sensor out of the CIS bracket as indicated in the illustration. s3320-183 4-108 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 261 4-73). Remove the A4 Middle Platen (page 4-105). Disconnect P/J1 on the Scan Motor. Remove 3 screws (silver, flanged, tap, 10 mm) and remove the Scan Motor. s3320-184 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-109 Service Manual...
  • Page 262 4-97); WorkCentre 3335 (page 4-139). Remove the Control Panel (page 4-73). Remove the A4 Middle Platen (page 4-105). Unplug P/J42 and remove the Home Position Sensor. Hooks Hook s3320-185 4-110 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 263 4-97); WorkCentre 3335 (page 4-139). Remove the Control Panel (page 4-73). Remove the A4 Middle Platen (page 4-105). Disengage the Timing Gear Belt from the scan drive gear. s3320-186 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-111 Service Manual...
  • Page 264 Service Parts Disassembly Disengage the tabs and remove the belt clip, and then remove the Timing Gear Belt. s3320-187 4-112 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 265 The machine could activate and cause serious personal injury when the power is on or electrical power is supplied. Do steps 1-4 in the Preparation section (page 4-3). Open the DADF unit. Remove the connector cover and unplug the 2 connectors. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-113 Service Manual...
  • Page 266 Service Parts Disassembly Lift up and release the DADF unit. DADF Cover PL8.1 Release the Boss on each side and remove the DADF Cover. s3320-106 4-114 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 267 DADF Pick Up Unit PL8.1 Remove the DADF Cover (page 4-114). Release the shaft holders (2). s3320-130 Remove the spring and then remove the DADF Pick Up Unit. s3320-131 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-115 Service Manual...
  • Page 268 PL 8.1 Remove the DADF (page 4-113) Remove 4 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF that secure the Stacker to the DADF. s3320-108 4-116 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 269 Service Parts Disassembly Remove the DADF Input Tray. Remove the DADF Rear Cover. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-117 Service Manual...
  • Page 270 Service Parts Disassembly Disconnect all connections on the DADF Board and unlace the wiring. Remove 2 screws that secure the DADF Board and remove the board. s3320-257 4-118 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 271 DADF Drive PL8.5 Remove the DADF (page 4-113) Remove the DADF Cover (page 4-114). Remove 6 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-119 Service Manual...
  • Page 272 Service Parts Disassembly Remove the DADF Input Tray. Remove the DADF Front Cover (4 screws removed earlier in this procedure). 4-120 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 273 Remove 3 screws (silver, flanged, tap, 10 mm), 2 from the top of the DADF and 1 from the bottom. Disconnect all connections on the DADF Board and unlace the wiring. CN10 s3320-113 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-121 Service Manual...
  • Page 274 Service Parts Disassembly Lift the DADF Upper and Drive out of the printer. Disconnect P/J100. Remove 3 screws (silver, flanged, tap, 10 mm) and release the DADF Drive. s3320-115 4-122 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 275 The White Bar Plate has two springs beneath it. When removing the White Bar Plate, be careful not to lose these springs. Lift up the DADF and disconnect the White Bar Plate bosses and remove the White Bar Plate. s3200-190 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-123 Service Manual...
  • Page 276 DADF Registration Sensor, DADF Feed Sensor PL8.2 Remove the DADF (page 4-113) Remove 6 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. Remove the DADF Cover (page 4-114). 4-124 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 277 Service Parts Disassembly Remove the DADF Input Tray. Remove the DADF Rear Cover. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-125 Service Manual...
  • Page 278 Service Parts Disassembly Remove the DADF Front Cover (4 screws removed earlier in this procedure). Remove 3 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. s3320-112 4-126 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 279 Disconnect the Upper DADF boss at the rear of the printer, and then tilt the Upper ADF up. Caution: Do not damage wires in this area. Remove 2 screws (silver, flanged, tap, 10 mm) and then remove the DADF Middle Cover. s3320-133 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-127 Service Manual...
  • Page 280 Service Parts Disassembly 10. Unplug the wire connector of the sensor that is being replaced and remove the sensor. Feed Sensor (P/J51): s3320-134 Registration Sensor (P/J52): s3320-135 4-128 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 281 PL8.2 (page 5-44) Remove the DADF (page 4-113) Remove 6 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. Remove the DADF Cover (page 4-114). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-129 Service Manual...
  • Page 282 Service Parts Disassembly Remove the DADF Input Tray. Remove the DADF Rear Cover. 4-130 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 283 Service Parts Disassembly Remove the DADF Front Cover (4 screws removed earlier in this procedure). Remove 3 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. s3320-112 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-131 Service Manual...
  • Page 284 Disconnect the Upper ADF boss at the back side of the printer, and then tilt the Upper ADF up. Caution: Do not damage wires in this area. Remove 2 screws (silver, flanged, tap, 10 mm) and then remove the DADF Middle Cover. s3320-133 4-132 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 285 The fifth screw is accessed from the bottom (underneath side) of the unit. It is found at one end of the wide white strip, and is located in a square recess. 11. Lift up the DADF Lower Cover and remove 1 e-ring. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-133 Service Manual...
  • Page 286 Service Parts Disassembly 12. Release the Feed Gear tab and remove the gear. s3320-268 13. Remove 1 e-ring and remove the DADF Feed Roller. s3320-267 4-134 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 287 DADF Lifting Solenoid PL8.1A Remove the DADF (page 4-113) Remove 6 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. s3320-251 Open the DADF Cover. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-135 Service Manual...
  • Page 288 Service Parts Disassembly Remove the DADF Input Tray. Remove the DADF Rear Cover. 4-136 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 289 Service Parts Disassembly Disconnect P/J6, remove 2 screws (silver, sheet metal, 6 mm) and remove the Lifting Solenoid. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-137 Service Manual...
  • Page 290 DADF Separator Pad PL8.1A Open the DADF Cover. Use a screwdriver to lift up the DADF Separator Pad, and then disengage the DADF Separator Pad to remove it. s3320-144 4-138 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 291 The machine could activate and cause serious personal injury when the power is on or electrical power is supplied. Do steps 1-4 in the Preparation section (page 4-3). Open the ADF unit. Remove the connector cover and unplug the connector. s3320-104 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-139 Service Manual...
  • Page 292 Service Parts Disassembly The ADF will detach from the base by pulling straight up. It will come out of the platen.Firmly Lift straight up and release the ADF. s3320-105 4-140 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 293 4-3). Lift the ADF Open Cover. Remove 3 e-rings (colored black). Pull the shaft in the direction of the arrow and remove the ADF Pick Up Assembly. s3320-188 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-141 Service Manual...
  • Page 294 Remove 4 screws (silver, plastic tap, 8 mm). Unthread the wire harness and remove the Paper Path Assembly. Replacement Note: Reattach the ADF Top Cover before reinstalling the Paper Path Assembly. 4-142 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 295 The White Bar Plate has two springs beneath it. When removing the White Bar Plate, be careful to not lose these springs. Lift up the ADF, disconnect the White Bar Plate bosses and remove the White Bar Plate. s3200-190 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-143 Service Manual...
  • Page 296 Remove the Paper Path Assembly (page 4-142). Disconnect P/J1 on the ADF Drive. Remove 2 screws (sheet metal, silver, 3 mm) and remove the ADF Drive. P/J1 s3320-193 4-144 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 297 Do steps 1-4 in the Preparation section (page 4-3). Open the ADF top cover. Pull and release the rear hinges of the Input Tray. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-145 Service Manual...
  • Page 298 Do steps 1-4 in the Preparation section (page 4-3). Remove the ADF Assembly (page 4-139). Remove 2 screws (silver, tap, 8 mm) from the bottom of the ADF. s3320-191 4-146 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 299 Service Parts Disassembly Note: In the next step, a small flat blade Screwdriver make the removal much easier. Remove the ADF Front and Rear Covers. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-147 Service Manual...
  • Page 300 Service Parts Disassembly Optional Cassette Optional Tray 2 Front Cover/Bezel PL12.2 Lift printer from the Optional Tray Remove the Optional Tray 2 Front Cover/Bezel. 4-148 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 301 Lift printer from the Optional Tray. Remove the Optional Tray 2 Front Cover (page 4-148). Remove 2 screws (silver, tap, 9 mm). Slide the Left Cover towards the front and remove. s3320-195 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-149 Service Manual...
  • Page 302 Remove 2 screws (silver, metal, hex-head, with flange, 7 mm) from the Right Side Cover.. Starting at the rear of the Right Side Cover, disconnect the tabs and remove the Right Side Cover. 4-150 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 303 Remove the Optional Tray 2 Right Side Cover (page 4-150). Unplug all connectors on the Optional Tray 2 main board. Remove 4 screws. Release the SCF main board. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-151 Service Manual...
  • Page 304 Remove the Optional Tray 2 Front Cover (page 4-148). Remove the Optional Tray 2 Right Side Cover (page 4-150). Unplug the motor connector, and remove 4 screws. Release the Optional Tray 2 Main Motor. 4-152 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 305 Remove the Optional Tray 2 Right Side Cover (page 4-150). Unplug the Clutch connector. Remove 2 E-rings and 2 Bushings. Remove 2 screws and release the clutch bracket.. Remove the Optional Tray 2 Clutch. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-153 Service Manual...
  • Page 306 Remove the cassette from the Optional Tray 2 feeder, and view from the bottom (or turn the feeder over). Release the pick-up / forward roller while pulling the small tap. 4-154 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 307 Lift printer from the optional Tray. Remove the Optional Tray 2 cassette and open the cassette cover. 3. Pull on tap and release roller. Release the reverse roller while pulling the small tap. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-155 Service Manual...
  • Page 308 Remove the Optional Tray 2 Right Side Cover (page 4-150). Remove the Optional Tray 2 clutch bracket. (page 4-153). Unplug the main motor connector. Remove 4 screws. Remove the Optional Tray 2 Main Drive Unit. 4-156 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 309 Remove the Optional Tray 2 Right Side Cover (page 4-150). Remove the Optional Tray 2 main board (page 4-151). Open the harness clamps. Remove 4 screws. Release the Optional Tray 2 Lift Assy. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-157 Service Manual...
  • Page 310 Remove the Optional Tray 2 Right Side Cover (page 4-150). Remove the Optional Tray 2 main drive unit (page 4-156) Unplug the connectors from the right side. Remove 4 screws 4-158 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 311 Service Parts Disassembly Release the Optional Tray 2 Pick-Up Unit.. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-159 Service Manual...
  • Page 312 Service Parts Disassembly Pick-Up_Empty_Feed Sensor PL 12.3 Remove the Optional Tray 2 Pick-Up Unit (4-158) Unplug the appropriate connector for the Sensor being serviced Remove the desired Sensor. 4-160 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 313 Serial Number Format • Using the Parts List • Parts List 1.0 Phaser 3330 Main • Parts List 1.1 Phaser 3330 Top Cover • Parts List 1.2 Right Cover • Parts List 1.3 Front Cover Assembly • Parts List 3.1 Frame (1 of 2) •...
  • Page 314 Parts Lists Serial Number Format Changes to Xerox products are made to accommodate improved components. When ordering parts include this information: • Component's part number • Product type or model number • Serial Number of the printer The serial number is located on the right-side frame near the Fuser.
  • Page 315 X through Y. For example, “1 (with 2~4)” means part 1 consists of part 2, part 3, and part 4. Note: Only parts with part numbers are available for ordering. Parts without part numbers are available on the parent assembly. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 316 Parts Lists Parts List 1.0 Phaser 3330 Main Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 317 Parts Lists Parts List 1.0 Phaser 3330 Main Item Name Part Number 002N03326 Front Cover Assembly (REF: PL1.3) Tray 1(REF:PL 5.1) 050N00694 Right Cover Assembly 002N03325 Main Frame (REF: PL 3.1) Left Cover 002N03324 SMPS (110V) 105N02330 SMPS (220V) 105N02331...
  • Page 318 Parts Lists Parts List 1.1 Phaser 3330 Top Cover Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 319 Parts Lists PL 1.1 Phaser 3330 Top Cover Item Name Part Number Tape Screw 144N00219 CBF Harness LCD Flat Cable Wire Harness-SPF NFC Host Wire Harness-SFP OPE Wire Harness-BLU Bin Full Stacker Main Stacker LCD Holder Key Holder LCD Ground...
  • Page 320 Parts Lists Item Name Part Number Backlight Lens Sub M Stacker PMO BLU PBA 140N63803 OPE PBA 140N63802 OPE Joint PBA Sub 140N63804 Protect Sheet Top Cover 002N03323 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 321 Parts Lists Parts List 1.2 Right Cover Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 322 Parts Lists Parts List 1.2 Right Cover Item Name Part Number Right Cover SCF Cover Right Cover Assembly Refer to PL 1.0, Item 3 (page 5-4) 5-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 323 Parts Lists Parts List 1.3 Front Cover Assembly Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-11 Service Manual...
  • Page 324 Rack Pinion Gear (FX) MP Lower Tray Upper Tray MP Extension Tray Front Cover Assembly 002N03326 Note: Move the Tag Matrix Label to the new Front Cover Assembly. 5-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 325 Parts Lists Parts List 3.1 Frame (1 of 2) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-13 Service Manual...
  • Page 326 007N01826 Feed Drive (REF: PL 3.6) 022N02858 Clutch Spacer Electric Clutch (Bypass Tray Clutch) 121N01219 Regi Feed Shaft Crum Holder- Crum Upper 019N01077 Terminal-Crum 116N00276 Holder-Crum Lower 019N01076 5-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 327 Parts Lists Parts List 3.1A Frame (2 of 2) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-15 Service Manual...
  • Page 328 23/23 RDCN Gear 35 Feed Actuator 007N01706 Exhaust Fan Shaft Decurler Roller Frame Paper BRKT Ground HVPS Ground LSU Bracket Ground HVPS 105N02248 Exit Roller Frame Antistatic Brush 5-16 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 329 Inlet-1 AC Harness Right LSU Holder BRKT Left LSU Holder BRKT Extension Ground BRKT 29 Idle Feed Gear 007N01827 Spring-TS 009N01653 Gear-Feed 20 022N02672 Fan-Type1 (SMPS Fan) 127N07834 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-17 Service Manual...
  • Page 330 Parts Lists Parts List 3.2 Bypass Tray 5-18 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 331 Pick Up Clutch Sub PMO Pick Up Rubber Pick Up Sub Shaft Pick Up MP Shaft MP Clutch Sleeve MP Sleeve TS Spring Plain Washer MP (Bypass Tray) 130N01676 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-19 Service Manual...
  • Page 332 Parts Lists Parts List 3.3 Fuser 5-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 333 2nd Pressure Roller Fuser Gear Exit Idle Gear L Jam Link Lever R Jam Link Lever Exit Idle Roller Heat Roller L Lamp Cap Fuser (110V) 126N00410 Fuser (220V) 126N00411 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-21 Service Manual...
  • Page 334 Parts Lists Parts List 3.4 Rear Frame 5-22 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 335 Rear Guide Actuator Holder Exit Actuator Idle Exit Roller Silicon Exit Roller (1 pc) 022N02675 Exit F/UP Shaft (Exit Roller) Exit Z19 Gear One Touch Label Rear Frame 001N00534 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-23 Service Manual...
  • Page 336 Parts Lists Parts List 3.5 Drive 5-24 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 337 53 Out DR OPC Gear 73 Idle Gear Clutch Hub CS Spring Coupler 69 IN DR OPC Gear Cam Coupler 29 DR Fuser Gear Gear Bracket Clutch Hub Gear Drive 007N01826 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-25 Service Manual...
  • Page 338 Parts Lists Parts List 3.6 Feed Drive 5-26 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 339 Parts Lists Parts List 3.6 Feed Drive Item Name Part Number Plain Washer 44-29 Feed Gear 19 Idle MP Gear 007N01709 Feed Bracket Shaft Bush Drive Feed 022N02858 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-27 Service Manual...
  • Page 340 Parts Lists Parts List 4.1 Duplex Assembly 5-28 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 341 Feed Dup Roller Idle Dup M Roller TS Spring Paper Duplex Guide 18 Dup Pulley Duplex Align Bracket F/Down Exit Gear Gear Timing Belt Timing Belt Duplex 022N02856 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-29 Service Manual...
  • Page 342 Parts Lists Parts List 5.1 Tray 1 5-30 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 343 Cassette Pad RPR (Base Plate Pad) 050N00646 Pinion Gear Locker Plate Cassette Locker Cassette Ground Cassette Cover Knock Up Plate P Cassette Frame Left Guide Cassette Retard Shaft Holder CS Spring Cassette 050N00694 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-31 Service Manual...
  • Page 344 Parts Lists Parts List 6.1 WorkCentre 3335/3345 Main 5-32 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 345 METERED billing plan will require a Supplies Plan Activation Code to be entered to re-enable metered support. Failure to do this may result in Invalid Toner Messages. Always follow all steps outlined in the Main Board replacement procedure page 4-65. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-33 Service Manual...
  • Page 346 Parts Lists Parts List 6.2 WorkCentre 3335/3345 Middle Cover 5-34 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 347 PBA Sub-Modem (Fax PBA) FAX Ground Exit Ground Main Stacker Speaker 130N01532 Bin Full Stacker Sub M Stacker PMO Path Cover Exit Cover Antistatic Brush USB Harness Middle Cover Lower 095N00460 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-35 Service Manual...
  • Page 348 Parts Lists Parts List 7.1 WorkCentre 3335 SCANNER and ADF 5-36 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 349 Parts List 7.1 WorkCentre 3335 SCANNER and ADF Item Name Part Number ADF (REF:PL 7.3) 022N02859 Hinge 003N01117 Connector Cover Lower ADF Platen 090N00187 Platen (REF: PL.9.2) 090N00186 Screw White Sheet 055N00320 ADF PWB 140N63806 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-37 Service Manual...
  • Page 350 Parts Lists Parts List 7.1A WorkCentre 3335 ADF 5-38 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 351 Sensor Harness Antistatic Brush Motor Bracket ADF Motor 127N07781 Front Edge Guide Rear Edge Guide Stacker Rear ADF Cover Front ADF Cover Cover Platen Slide Stopper Position Paper Actuator Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-39 Service Manual...
  • Page 352 Parts Lists Parts List 8.1 WorkCentre 3345 SCANNER and DADF 5-40 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 353 Parts List 8.1 WorkCentre 3345 SCANNER and DADF Item Name Part Number DADF (REF:PL 8.1A) 022N02860 Platen 090N00189 Scan Cover Connector Cover White Sheet 019N00810 Lower DADF Platen 090N00188 Screw DADF PWB Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-41 Service Manual...
  • Page 354 Parts Lists Parts List 8.1A WorkCentre 3345 DADF 5-42 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 355 DADF Harness DADF Board 140N63807 Zener GND CBF Harness Open Cover DADF Up Pick MEA Unit 130N01855 Stopper MEA Unit Sensor M DOC Guide Lifting Solenoid 121N01160 DADF 022N02860 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-43 Service Manual...
  • Page 356 Parts Lists Parts List 8.2 WorkCentre 3345 Lower DADF 5-44 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 357 Feed Roller 022N02681 Regi Actuator Doc Torsion Etc. Spring Middle Roller DADF Middle Roller Exit Roller Taptype Screw Upper DADF Damper CS Ring Plain Washer DADF Feed Sensor 130N01574 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-45 Service Manual...
  • Page 358 Parts Lists Parts List 8.3 WorkCentre 3345 Upper DADF 5-46 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 359 Rubber DADF MEA Unit (Separator Pad) Pad ETC Spring Paper Empty Sensor 130N01601 Paper Empty Actuator Torsion Doc (CC2-F) Sprint ETC Exit ETC Spring SCF M Idle Roller Antistatic Brush MEC Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-47 Service Manual...
  • Page 360 Parts Lists Parts List 8.5 WorkCentre 3345 Drive DADF 5-48 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 361 Parts List 8.5 WorkCentre 3345 Drive DADF Item Name Part Number Photo-Interrupter DADF Solenoid Step Motor ADF Impeller Pickup Idle Gear Feed Idle Gear B Feed Idle Gear A DADF Drive 007N01829 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-49 Service Manual...
  • Page 362 Parts Lists Parts List 9.2 WorkCentre 3335/3345 Platen 5-50 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 363 Upper Scan Cover Middle Platen Lower Scan Frame Rear CIS Guide Contact Image Sensor 130N01679 CIS Bracket Photo Interrupter 130N01574 Gear Timing Belt 007N01704 Scan Motor 007N01828 Front CIS Guide Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-51 Service Manual...
  • Page 364 Parts Lists Parts List 10.1 WorkCentre 3335/3345 Control Panel 5-52 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 365 Numerical Key Extra Key Power Save Key Start Key Clear Key Home Key Control Panel Board Key PWB 140N63799 Control Panel Assy (3335) 140N63801 Control Panel Assy (3345) 140N63800 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-53 Service Manual...
  • Page 366 Parts Lists Parts List 12.1 Optional Tray 2 Feeder Main 5-54 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 367 Part Number Cassette A/S Assy 050N00695 Right Cover Optional Tray 2 Feeder 002N03328 Left Cover Optional Tray 2 Feeder 002N03329 Front Dummy Cover Optional Tray 2 Feeder Frame-ETC Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-55 Service Manual...
  • Page 368 Parts Lists Parts List 12.2 Optional Tray Cassette A/S Assy 5-56 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 369 Right Cassette Side Rear Cassette Paper Guide Knock up Plate CSP Left Cassette Side Retard Cap CSP M Pinion Gear Idle Retard Gear CSP Cassette Retard MEA Unit-Roller PU Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-57 Service Manual...
  • Page 370 Parts Lists Parts List 12.3 Optional Tray Frame ETS 5-58 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 371 Connector Holder Optional Tray 2 Feeder 140N63809 Main PWB A/S (Optional Tray Feeder Board) Signal Switch 110N01524 Electric Clutch 121N01220 Feed Drive 120N00559 Drive Unit A/S Assy 007N01710 Bottom Frame Plate Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-59 Service Manual...
  • Page 372 Parts Lists Parts List 12.4 Optional Tray Feeder Pick Up Unit Assy 5-60 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 373 Pick Brush Paper Empty Actuator Photo Interrupter REGI Roller Idle Roller-M Idle One Way Holder-M Harness-GND Feed Sensor Harness Motor SW Harness A/S Com-Frame Feed CSP-SCF Actuator Feed Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-61 Service Manual...
  • Page 374 High-Capacity (8.5K) (Sold) 106R03621 Extra High-Capacity (15K) (Sold) 106R03623 WW Toner Cartridges WW Metered (11K) (Metered) 106R03625 Description Part Number Drum Cartridges Drum Cartridge (OPC Drum) Universal Word Wide 101R00555 5-62 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 375 Bias Transfer Maintenance Kit 108R01469 Tray 1 Feed Roll Maintenance Kit 108R01470 Tray 2 Feed Roll Maintenance Kit 108R01471 ADF Pad Maintenance Kit(3335) 108R01472 DADF Pad Maintenance Kit(3345) 108R01473 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-63 Service Manual...
  • Page 376 Parts Lists 5-64 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 377 Maintenance In this chapter... • Service Maintenance Procedure • Cleaning • Moving the Printer • Adjusting Altitude • Firmware Upgrade Procedure • Tag Matrix Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 378 Remove any debris or foreign objects from inside of the printer. Clean the trays, media guides and extensions. Clean all rubber rollers with a lint-free cloth slightly dampened with cold water. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 379 Do not touch the OPC drum or expose the OPC drum to light for more than 5 minutes. Use a dry, lint-free swab to clean the LSU (Laser Unit). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 380 Use a dry, lint-free cloth to clean the Feed Roll. Cleaning the Platen, CVT Glass and Document Cover Use a dry, lint-free cloth to clean the platen glass, CVT glass and document cover. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 381 Open the Front Cover and use a dry lint-free cloth to wipe any dust and/or spilled toner from the Toner Cartridge area. Remove any paper debris from the area. s3320-273 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 382 10 degrees may cause toner spillage. CAUTION: Failure to properly repackage the printer for shipment can result in damage not covered by the warranty, Service Agreement, or Total Satisfaction Guarantee. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 383 Remote using CWIS • Local using a USB Flash drive Remote Upgrade (CWIS method) To upgrade a networked printer (Phaser 3330 MFP, and WorkCentre 3335/3345 MFP). Open a web browser. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 384 Upgrade progress display on the Control Panel. The printer reboots after the firmware upgrade is complete. Check the firmware version level to confirm the upgrade was successful. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 385 Each Tag Number is given a classification code to identify the type of change that the Tag has made. The classification codes and their descriptions are listed in Table 1. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 386 Classification Code Description USCO Code XE Code Safety Mandatory Repair Optional Situational Tag Not Installed in the field Refurbishing There are currently no Tags issued for this machine. 6-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 387 Wiring In this chapter... • Printer Plug/Jack Designations • Phaser 3330 Circuit Diagram • WorkCentre 3335 Circuit Diagram • WorkCentre 3345 Circuit Diagram Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 388 The Remarks column provides a brief description of each connection. With this information, go to the circuit diagram for the product. Phaser 3330 Plug/Jack Designators Phaser 3330 Plug and Jack Designators Remarks Front USB Connector to Main Board Paper Outbin Sensor to Main Board...
  • Page 389 Wiring Phaser 3330 Plug and Jack Designators (Continued) Remarks CN34 Main Board to Operator Control Panel CN35 Main Board to Optional Tray 2 Unit Phaser 3330 Circuit Diagram The following Connection Diagram is a place holder only. A better PDF set follows this section.
  • Page 390 Main Board to and from SD Card CN35 Main Board to Optional Tray 2 (24VDC, 5VDC and signals) CN36 3335 Main Board to ADF PWB (24VDC, 5VDC, Solenoids and signals) Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 391 Wiring WorkCentre 3335 Circuit Diagram The following Connection Diagrams are place holders only. A better PDF set follows this section. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual...
  • Page 392 Wiring WorkCentre 3345 Circuit Diagram Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual...
  • Page 393 PHASER 3330 CONNECTION DIAGRAM Revision 0.4 2016.08.02 JOINT 4LINE (Dual Beam JC97-04065A) FALCON : 4GB SD CARD 3.3V 3.3V_Cover_Open CN32 CN17(FFC 1mm) Front Door SD CARD_IF LSU_IF Interlock CN34(1.5mm) OPE I/F Switch EEPROM 24VS 24VS 24VS 3.3V (32KB) THV_READ THV_READ...
  • Page 394 WORKCENTRE 3345 CONNECTION DIAGRAM Revision 0.4 201608.02 OPE_LCD Scanner 4.3inch DADF Home Touch OPE KEY Sensor RADF Paper Detect LED_ANODE SPEAKER Sensor RADF JOINT PBA nSENS_DADF_P_DET LED_ANODE DADF_REGI_SOL DADF_REGI_SOL RADF Cover Open DADF_MODULE_DET nSENS_DADF_COVER_OPEN Sensor nSENS_DADF_P_DET nSENS_DADF_P_DET 3CH CIS nSENS_DADF_P_REGI nSENS_DADF_P_REGI DADF_MOT_SLEEP DADF_MOT_SLEEP...
  • Page 395 WORKCENTRE 3335 CONNECTION DIAGRAM Revision 0.4 2016.08.02 OPE_LCD Scanner 4.3inch Home Touch OPE KEY Sensor SPEAKER 3CH CIS FFC 1mm MODEM Scan (Dual Beam) BUZZER Motor JOINT (Conexant_SSF336 ) STEP STEP 3.3V 3.3V_Cover_Open CN36(1.5mm) CN17(FFC 1mm) CN9(FFC 1mm) CN16(FFC 1mm) CN13 (1.5mm) Front Door...

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Workcentre 3335Workcentre 3345