How Can I Get Help; Related Manuals; Support; Including A Debuginfo File - Omron LD User Manual

NOTE: It is possible to connect directly to the SetNetGo OS on a platform through a
web browser. The main intent of this is to allow your IT support to set up the net-
work for you, without using MobilePlanner, which requires a license.

1.3 How Can I Get Help?

Refer to the corporate websites:
http://www.ia.omron.com
and
http://www.adept.com

Related Manuals

This manual covers the installation, setup, operation, and maintenance of a Mobile Robot - LD
Platform. There are additional manuals that cover these actions for the platform. See the fol-
lowing table.
Manual Title
Mobile Robot LD Safety
Guide
Mobile Robot Software
Suite User's Guide
Enterprise Manager
1100 User's Guide
LD Platform Peripherals
Guide

Support

If, after reading this manual, you are having problems with your cart transporter or cart, con-
tact Omron Adept Technologies, Inc.
In the body of your e-mail message, provide your platform's serial number and describe
l
the problem you are having in as much detail as possible.
Attach your debuginfo file to the email. Refer to the next section for details on retrieving
l
your debuginfo file. See the following section for generating your debuginfo file.
Tell us when and how we can best contact you. We will assume e-mail is the best format,
unless otherwise notified. We will try to resolve the problem through communication. If the
cart transporter must be returned to the factory for repair, obtain a Repair Authorization Code
and shipping details from us first.

Including a DebugInfo File

If the platform has been set up on a wireless network, skip to SetNetGo Access on page 18.
Chapter 1: Introduction
Table 1-1. Related Manuals
Description
Contains general safety information for all of our mobile robots.
Covers MobilePlanner software, the SetNetGo OS, and most of
the configuration of an LD Platform.
Covers the Enterprise Manager 1100 system, which is hardware
and software used for managing a fleet of robots.
Covers peripherals, such as the Touchscreen, Call/Door box, and
Acuity Localization options.
LD Cart Transporter User's Guide, 14766-000 Rev B
Page 17 of 190