Service Tickets - Fujitsu ETERNUS CS800 S5 User Manual

Service Tickets

The Admin Alerts page displays the following information about administration alerts:
Alert - The name of the administration alert.
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Library - The library or partition where the admin alert was generated.
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Last Update - The date when the administration alert was last updated by the system.
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Summary - A brief description of the administration alert.
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Use the Admin Alerts page to perform the following tasks:
To view details about an administration alert, click the alert name. Detailed information
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about the alert appears in the Activity Status History section.
To delete an administration alert, select it and click Delete.
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Service Tickets
The ETERNUS CS800 has the capability to automatically detect and resolve problems
encountered by the system during operation. If a problem cannot be resolved automatically
and requires user intervention or servicing, the system generates a service ticket.
A service ticket contains detailed information about the problem and, if appropriate, steps
you can take to resolve it. If the ETERNUS CS800 detects that the problem is resolved, the
system automatically closes the service ticket. You can also manually close a service ticket
after the problem is corrected.
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See the following sections for more information about service tickets:
"Service Ticket Priority"
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"Recommended Actions"
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"Working With Service Tickets"
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Click a column heading to sort the rows in the table by that column. Click the column
heading again to reverse the sort order.
You can select multiple recipients to delete at once.
Tickets that are not resolved are generated again after 24 hours.
Alerts
U41840-J-Z125-7-76