Maintenance Service; Contacting Maintenance Support - Fujitsu PRIMERGY RX300 S3 User Manual

Chapter 9 Operation and Maintenance

9.8 Maintenance Service

This section explains the details of the maintenance service.
If the cause of the failure is uncertain or if the original condition cannot be restored,
contact the seller or an office listed in the "Contact Information" of the "Start Guide".

9.8.1 Contacting Maintenance Support

For "Contact Information", refer to "Start Guide". Before contacting maintenance support, check the
following.
• Model name and product ID of the server
They are described on the label on the server. For the label location, refer to "Start Guide".
• Hardware configuration (Types and locations of internal options)
• Configuration information (BIOS Setup Utility, WebBIOS settings)
• OS
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.)
• Date/time of occurrence
• Environmental settings of the server
• LED statuses
Print and fill in the "Configuration Sheet" and "Accident Sheet" of "Configuration Sheets" .
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