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General Troubleshooting Actions
Viewing Service Tickets
Service tickets include time and date information, status (open or closed), information about
each error, and links to recommended troubleshooting procedures. The ETERNUS CS800
generates service tickets according to the following scenarios:
If the component associated with the problem does not have an open service ticket, the
●
ETERNUS CS800 opens a service ticket for the component and reports the problem in
a service ticket.
If the problem reoccurs, the ETERNUS CS800 logs the number of times that it detects
●
the problem in the existing report.
If a different problem occurs with the same component, the ETERNUS CS800 adds a
●
new report to the same service ticket.
If a problem occurs with a different component, the ETERNUS CS800 uses the above
●
scenario to open a new service ticket for the component or report the problem in an
existing service ticket associated with the component.
To access the Service Tickets page, click the Alerts menu, and then click the Service
Tickets tab.
For more information about working with service tickets, see
Checking Hardware Status
The Hardware page allows you to view information about the hardware components of the
ETERNUS CS800. You can view the overall status of the system as well as detailed status
information for components such as the system board, Fibre Channel adapters, network
ports and storage arrays.
To access the Hardware page, click the Status menu, and then click the Hardware tab.
For information about using the Status page, see
Downloading a System Diagnostics File
The System Diag File page allows you to generate and download a system diagnostics
file. This file contains the diagnostic logs for all of the system components.
To access the System Diag File page, on the Utilities > Diagnostics page, click the
System Diag File tab.
For information about downloading the system diagnostics file, see
page
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"Service Tickets" on page
"Hardware" on page
"System Diag File" on
Troubleshooting
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U41840-J-Z125-7-76
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