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Service Tickets
Figure 254: Service Tickets Page
The Service Tickets page displays the following information about open service tickets:
Ticket - The service ticket number.
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Request ID - The Request ID of the ticket.
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State - The current status of the service ticket (Open or Closed).
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Priority - The priority level of the service ticket (Low, Middle, or High).
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Last Update - The date when the service ticket was last updated by the system.
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Details - A brief description of the service ticket.
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Close All - Click to close all open service tickets.
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Show Tickets - Select an option to display Open tickets, Closed tickets, or All tickets.
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Get individual ticket - To display a specific ticket in the list, enter a ticket number and
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click Apply.
I
Use the Service Tickets page to perform the following tasks:
View details for a service ticket, including recommended actions (see
●
Service Ticket" on page
Add information to a service ticket (see
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Send a service ticket to an e-mail address (see
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page
422
Click a column heading to sort the rows in the table by that column. Click the column
heading again to reverse the sort order.
426).
423).
"Modifying a Service Ticket" on page
"Sending a Service Ticket" on
Alerts
"Viewing a
424).
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