Fujitsu ETERNUS CS800 S5 User Manual page 438

Service Tickets
2. (Optional) Click View Recommended Actions to view instructions for resolving the
problem.
The recommended actions display in a new Web browser window (see
Follow the instructions to resolve the problem. When you are finished, click the close
button [x] on the upper right corner of the window.
Figure 256: Recommended Actions
Modifying a Service Ticket
Modify a service ticket to add additional information to the ticket, for example, trouble-
shooting steps you have taken or a record of calls made to Fujitsu customer support. The
additional information is saved with the service ticket and remains associated with the ticket
even after it is closed.
To modify a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Analysis at the bottom of the page.
The Ticket Analysis section displays at the bottom of the page (see
424
Alerts
Figure 256).
Figure 257).
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