Ethernet Network Problems - Quantum DXi6900 User Manual

Chapter 12: Troubleshooting
Common Problems and Solutions

Ethernet Network Problems

Table 1 below describes corrective actions for problems occurring with the Ethernet network.
Table 1: Ethernet Network Problems
Problem
The Ethernet link light
on the DXi6900 is not lit
when a cable is
connected to a hub or
switch.
The Ethernet link light
on the switch or hub is
not lit when a cable is
connected to DXi6900
system.
DXi6900 system is not
visible on the Ethernet
network.
DXi6900 remote
management pages are
not visible.
An Ethernet cable is
removed during normal
operation.
Quantum DXi6900 User's Guide
Corrective Action
Check to make sure the Ethernet cable is not a cross-over cable. Use only "straight"
CAT-6 Ethernet cables.
Port on the hub or switch is not active or damaged.
Port on the DXi6900 is damaged. Contact the Quantum Customer Support department
(see Getting More Information or
Check to make sure the Ethernet cable is not a cross-over cable. Use only "straight"
CAT-6 Ethernet cables.
Port on the hub or switch is not active or damaged.
Port on the DXi6900 is damaged. Contact the Quantum Customer Support department
(see Getting More Information or
Try to ping the DXi6900 system IP address from a host on the same network. If the
ping reports round trip times, the DXi6900 system is active. If not, check the cables,
switches, or hubs for damaged components. If everything checks out, contact the
Quantum Customer Support department (see
IF you cannot connect to the DXi6900 remote management pages, verify that the
following network settings for the DXi6900 are correct:
Hostname
l
IP addresses
l
Default gateway
l
Subnet mask
l
Domain name (optional)
l
The system will discontinue use of the associated Ethernet port. A Service ticket will
be issued. The possibility of errors exist; data corruption will not occur.
Reconnect the cable as soon as possible. It is not necessary to power the system off.
Depending on the state of the system when the Ethernet cable was removed,
replication, system management, or ingest may need to be restarted.
Help).
Help).
Getting More Information or Help).
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