Quantum DXi6900 User Manual page 202

Chapter 8: Alerts
Figure 130: Ticket Analysis
3. In the Analysis Information box, enter all relevant information about actions taken to resolve the
issue.
4. Click Apply.
Sending a Service Ticket
Send a service ticket to send the ticket details to an e-mail address. You can also add optional comments to
the e-mail.
Note: To enable the DXi6900 to send e-mail, you must specify an outgoing e-mail server (see
on page 291).
To send a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Email at the bottom of the page.
The Email Ticket Information section displays at the bottom of the page (see
page).
Quantum DXi6900 User's Guide
Server
Figure 131 on the next
202