Ethernet Network Problems - Quantum DXi4500 User Manual

Chapter 10: Troubleshooting
Common Problems and Solutions
Ethernet Network
Problems
172
Problem
Both power supplies
are not functioning.
One fan is not
operating.
Multiple fans are not
operating.
A hard drive is not
responding
Table 25 describes corrective actions for problems occurring with the
Ethernet network.
Corrective Action
Determine which power supply has failed by
observing the red fault LED on the power
supply. Contact your Quantum Customer
Support representative to arrange for
service (see Getting More Information or
Help on page xx).
Determine which fan has failed by reading
the service ticket generated by the system.
Contact your Quantum Customer Support
representative to arrange for service (see
Getting More Information or Help
page xx).
Caution: Turn the system off immediately!
The system will overheat with
multiple fans not operating.
Contact your Quantum Customer Support
representative to arrange for service (see
Getting More Information or Help
page xx).
Determine which drive has failed by
observing the red fault LED on the drive
carrier. Contact your Quantum Customer
Support representative for a drive carrier
replacement (see Getting More Information
or Help on page xx).
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