General Troubleshooting; Viewing Service Tickets; Checking Hardware Status - Quantum DXi6900 User Manual

Chapter 12: Troubleshooting

General Troubleshooting

If the problem requires service, the system reports the problem in a service ticket associated with the field
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replaceable component.
General Troubleshooting
For information about general troubleshoot actions you can take, see the following sections:
Viewing Service Tickets below
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Checking Hardware Status below
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Downloading a System Diagnostics File on the next page
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Viewing Service Tickets

Service tickets include time and date information, status (open or closed), information about each error, and
links to recommended troubleshooting procedures. The DXi6900 generates service tickets according to the
following scenarios:
If the component associated with the problem does not have an open service ticket, the DXi6900 opens
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a service ticket for the component and reports the problem in a service ticket.
If the problem reoccurs, the DXi6900 logs the number of times that it detects the problem in the existing
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report.
If a different problem occurs with the same component, the DXi6900 adds a new report to the same
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service ticket.
If a problem occurs with a different component, the DXi6900 uses the above scenario to open a new
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service ticket for the component or report the problem in an existing service ticket associated with the
component.
To access the Service Tickets page, click the Alerts menu, and then click the Service Tickets tab.
For more information about working with service tickets, see

Checking Hardware Status

The Hardware page allows you to view information about the hardware components of the DXi6900. You
can view the overall status of the node as well as detailed status information for components such as the
system board, Fibre Channel adapters, network ports and storage arrays.
To access the Hardware page, click the Status menu, and then click the Hardware tab.
For information about using the Status page, see
Quantum DXi6900 User's Guide
Service Tickets on page
Hardware on page 174.
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