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Quantum DXi6900-S Field Service Manual

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Field Service Manual
DXi6900-S
with DXi 3.4.0 Software
6-68448-05

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  • Page 1 Field Service Manual DXi6900-S with DXi 3.4.0 Software 6-68448-05...
  • Page 2 Artico, Be Certain (and the Q brackets design), DLT, DXi, DXi Accent, DXi V1000, DXi V2000, DXi V4000, GoVault, Lattus, NDX, the Q logo, the Q Quantum logo, Q-Cloud, Quantum (and the Q brackets design), the Quantum logo, Quantum Be Certain (and the Q brackets design), Quantum Vision, Scalar, StorageCare, StorNext, SuperLoader, Symform, the Symform logo (and design), vmPRO, and Xcellis are either registered trademarks or trademarks of Quantum Corporation and its affiliates in the United States and/or other countries.

  • Page 3: Table Of Contents

    Node 10 GBaseT Ethernet Port Indicators Node Power Supply Indicators DXi6900-S Array and Expansion Modules DXi6900-S Array and Expansion Module Front Panel Features and Indicators Array and Expansion Module Hard Drive Carrier Indicators Array Module Rear Panel Indicators Expansion Module Rear Panel Indicators...
  • Page 4 Accessing Remote Management Locating DXi6900-S Serial Numbers Chapter 2: Service Menus Service Menus Overview Connecting to the DXi6900-S Node DXi6900-S Passwords Connecting to the System Node Using the Service Port Connecting to the System Node Using the iDRAC Port Connecting to the System Node Using the Serial Port...
  • Page 5 Obtaining a Replacement Node Solid State Drive Replacing a Node Solid State Drive Replacing Node Power Supplies Obtaining a Replacement Node Power Supply Replacing a Node Power Supply Replacing Node Cooling Fans Obtaining a Replacement Node Cooling Fan Quantum DXi6900-S Field Service Manual...
  • Page 6 Replacing the Processor and Heatsink Replacing the Node Solid State Drive Backplane Obtaining a Replacement Solid State Drive Backplane Replacing the Solid State Drive Backplane Replacing the Node System Board Obtaining a Replacement System Board Quantum DXi6900-S Field Service Manual...
  • Page 7 Replacing an Expansion Module ESM Canister Obtaining a Replacement Expansion Module ESM Canister Replacing an Expansion Module ESM Canister Replacing an Array or Expansion Module Obtaining a Replacement Array or Expansion Module Chassis Replacing the Array or Expansion Module Chassis Quantum DXi6900-S Field Service Manual...
  • Page 8 Removing and Installing the Cable Retention Bracket Removing and Installing the Information Tag DXi6900-S Replacement Cables Chapter 4: BIOS Settings Updating the DXi6900-S BIOS Required DXi6900-S BIOS Settings Chapter 5: Cabling Diagrams DXi6900-S Cabling Diagrams Quantum DXi6900-S Field Service Manual viii...

  • Page 9: Preface

    Preface This manual introduces the Quantum DXi6900-S disk backup solution and discusses: System operations Configuration Web interface Basic troubleshooting Service menus and FRU replacement Audience This manual is written for Quantum DXi6900-S field service engineers Note: It is useful for the audience to have a basic understanding of UNIX® and backup/recovery systems.
  • Page 10 (binary/1024). Product Safety Statements Quantum will not be held liable for damage arising from unauthorized use of the product. The user assumes all risk in this aspect. This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that improper use may result in bodily injury, damage to the equipment, or interference with other equipment.
  • Page 11 Preface Contacts For information about contacting Quantum, including Quantum office locations, go to: http://www.quantum.com/aboutus/contactus/index.aspx Quantum DXi6900-S Field Service Manual...
  • Page 12 - Submit online service requests, update contact information, add attachments, and receive status updates via email. Online Service accounts are free from Quantum. That account can also be used to access Quantum’s Knowledge Base, a comprehensive repository of product support information. Get started at: http://www.quantum.com/customercenter/...
  • Page 13 Preface Worldwide End-User Product Warranty For more information on the Quantum Worldwide End-User Standard Limited Product Warranty: http://www.quantum.com/serviceandsupport/warrantyinformation/index.aspx Quantum DXi6900-S Field Service Manual xiii...

  • Page 14: Chapter 1: Basic Operations

    Accessing Remote Management Locating DXi6900-S Serial Numbers Basic Operations Overview This chapter describes the hardware features and basic operation of DXi6900-S systems and includes the following sections: DXi6900-S Node on the next page DXi6900-S Array and Expansion Modules on page 12...

  • Page 15: Dxi6900-S Node

    The Node contains 16 drive carriers. In addition, all network connections are made on the Node. All DXi6900-S systems include one Node. The DXi6900-S Node has a series of LED indicators and buttons located on the front and back of each component:...
  • Page 16 Chapter 1: Basic Operations DXi6900-S Node Figure 1: DXi6900-S Node Front View Table 1: DXi6900-S Node - Front Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is on. The button.

  • Page 17: Node Rear Panel Connectors

    Unplugging a SAS cable while the system is powered on may result in data loss. 10 GbE Cable Types Depending on the configuration, Quantum DXi6900-S systems support one of the following 10 GbE cable types: Quantum DXi6900-S Field Service Manual...
  • Page 18 Chapter 1: Basic Operations DXi6900-S Node 10 GbE optical cable lengths of up to 300 Quantum recommends using the two 10 meter LC to LC meters with OM3 cables and up to 100 type optical cables that are shipped with the DXi6900-S meters with OM2 cables system.
  • Page 19 For data ingest/read (Ethernet) or path to tape/VTL ingest/read (Fibre Channel). Table 2 on the next page 2 x 10 GbE (SFP+) Ethernet ports lists all DXi6900-S configuration options. 2 x 10 GBase-T Ethernet port 2 x 16 Gb Fibre Channel (Optional) For data ingest/read (Ethernet) or path to tape/VTL ingest/read (Fibre Channel).

  • Page 20: Node Solid State Drive Carrier Indicators

    * 2 x 10 Gb Ethernet = 2 x 10 GbE (SFP+) or 2 x 10 GBase-T Ethernet ports Node Solid State Drive Carrier Indicators Each DXi6900-S solid state drive carrier in the Node module has two LED indicators (see Figure 3 on the...

  • Page 21: Node 1 Gbe Ethernet Port Indicators

    1 - Drive activity indicator (green) 2 - Drive status indicator (green and amber) Node 1 GbE Ethernet Port Indicators Each 1 GbE Ethernet port on the DXi6900-S Node rear panel has two LED indicators (see Figure 4 on the...

  • Page 22: Node 10 Gbe Ethernet Port Indicators

    1 - Link Indicator 2 - Activity Indicator Node 10 GbE Ethernet Port Indicators Depending on the configuration, Quantum DXi6900-S systems include a 10 GbE adapter card (dual optical or Twinax ports). The 10 GbE adapter with dual optical or Twinax ports has two LED indicators for each 10 GbE port (see...

  • Page 23: Node 10 Gbaset Ethernet Port Indicators

    Port 2 Link indicators Activity Indicators Node 10 GBaseT Ethernet Port Indicators Each 10 GBase-T port on the DXi6900-S Node rear panel has two LED indicators (see Figure 6 below): Link indicator Off - Indicates the port is not connected to the network.

  • Page 24: Node Power Supply Indicators

    1 - Activity Indicator 2 - Link Indicator Node Power Supply Indicators Each DXi6900-S Node power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred (see...

  • Page 25: Dxi6900-S Array And Expansion Modules

    12 drive carriers and provides 68 TB of licensable storage. The DXi6900-S can include 1 or 2 Array modules (RBODs). Array modules connect to the Node and contain dual RAID controllers, which provide storage management logic. The DXi6900-S includes 0 to 6 Expansion modules (EBODs), which connect in a chain to the Array modules, and which provide additional storage capacity only.

  • Page 26: Dxi6900-S Array And Expansion Module Front Panel Features And Indicators

    Keys). To purchase a storage capacity upgrade license, contact Quantum Customer Support. The DXi6900-S Array and Expansion modules have a series of LED indicators and buttons located on the front and back of each component: DXi6900-S Array and Expansion Module Front Panel Features and Indicators below...
  • Page 27 Chapter 1: Basic Operations DXi6900-S Array and Expansion Modules Figure 8: DXi6900-S Array and Expansion Module LED Indicators – Front Panel Table 1: Array and Expansion Module LEDs and Buttons Item Button/LED Description Enclosure locate (white) Indicates the location of the enclosure within the system.

  • Page 28: Array And Expansion Module Hard Drive Carrier Indicators

    Chapter 1: Basic Operations DXi6900-S Array and Expansion Modules Array and Expansion Module Hard Drive Carrier Indicators The individual hard drive sleds contain LEDs that indicate the health condition of the hard drive (see Figure 9 below Table 1 below).
  • Page 29 Chapter 1: Basic Operations DXi6900-S Array and Expansion Modules Figure 10: Array Module LED Indicators – Rear Panel Port 1 Port 2 Diag |O|O| |O|O| Port 1 Port 2 Port 1 Port 2 Diag Diag Table 1: Array Module LEDs and Buttons...
  • Page 30 On - battery is fully charged. Off - battery fault or no battery Service action allowed (blue) Solid - safe for Quantum field service. to remove controller from slot. Service action required (amber) Solid - controller has failed and requires attention. Fault light will be on during power up and will turn off after self- test sequence completes.

  • Page 31: Expansion Module Rear Panel Indicators

    Chapter 1: Basic Operations DXi6900-S Array and Expansion Modules Expansion Module Rear Panel Indicators LED indicators and buttons are located on the back of the Expansion modules (EBODs) (see Figure 11 below Table 1 below). Figure 11: Expansion Module LED Indicators – Rear Panel...

  • Page 32: Turning On And Shutting Down The System

    Power switch Module power switch. Turning On and Shutting Down the System To turn on or shut down the DXi6900-S, refer to the following sections: Turning On the DXi6900-S on the next page Turning Off the DXi6900-S on page 21...

  • Page 33: Turning On The Dxi6900-S

    Turning On and Shutting Down the System Turning On the DXi6900-S To turn on the system, power on the DXi6900-S system components in the following order: 1. Turn on both power switches on the back of each Expansion module (EBOD) (see Figure 12 below).

  • Page 34: Turning Off The Dxi6900-S

    1. Power Switch Turning Off the DXi6900-S Before shutting down the DXi6900-S, make sure that all backup and replication jobs are finished, and that space reclamation activity is complete. 1. Shut down the system from the remote management console using the Shutdown option on the Utilities >...
  • Page 35 If the Login window does not display, verify that the IP address is correct and that the network path to the DXi6900-S is valid. Also verify that you are using a supported Web browser. Then try again. If you are still unable to access the Login window, contact your administrator.
  • Page 36 Chapter 1: Basic Operations Accessing Remote Management Service - Allowed to view and change information on the DXi6900-S remote management console. Password changes are not allowed. Note: Passwords are limited to 32 characters. Alphanumeric characters and special characters are allowed. Passwords can be changed on the Access Control page.
  • Page 37 Always coordinate configuration changes with other Administrator users. Logging Off of the DXi6900-S When you are done working in the DXi6900-S remote management console, click Logout on the upper right of the remote management console to end your session. Additional Information If the DXi6900-S remote management console is idle for more than 30 minutes (default setting), the system logs off the user.

  • Page 38: Locating Dxi6900-S Serial Numbers

    You will need the system serial number, the Node serial number, and the Expansion module serial number at various times: System Serial Number You need this number to contact Quantum Support or to add a licensed feature. Node Serial Number You need this number for a Node replacement component.

  • Page 39: Chapter 2: Service Menus

    Retrieving a Crash Dump File Service Menus Overview The DXi6900-S provides Field Service Engineers with access to the Service Menu using the service port, iDRAC port, or serial port on the Node. The Service Menu options are not available to the end user. To access the Service Menu, you must log on as a Service user with a terminal emulation program.

  • Page 40: Connecting To The Dxi6900-S Node

    Note: The Service Menu cannot be accessed using the DXi6900-S remote management console. Instead, you must connect to the service port. Connecting to the DXi6900-S Node Access the Service Menu by connecting a service laptop computer to the DXi6900-S Node. DXi6900-S Passwords Table 1 below lists all default DXi6900-S system passwords.

  • Page 41: Connecting To The System Node Using The Service Port

    Connecting to the System Node Using the Serial Port on page 31 Connecting to the System Node Using Santricity on page 31 Note: You can also directly connect a monitor and keyboard to the DXi6900-S Node. Figure 18: Connecting to the DXi6900-S Node (Rear View)

  • Page 42: Connecting To The System Node Using The Idrac Port

    RAID controller BIOS settings. Note: Before attempting to connect to the iDRAC port, you can check the current iDRAC port settings to make sure you are using the correct settings. First connect to the DXi6900-S Node using the service port (Connecting to the System Node Using the Service Port on the previous page).
  • Page 43 Chapter 2: Service Menus Connecting to the DXi6900-S Node Figure 19: iDRAC Login 4. Enter admin for username. The iDRAC password is the same as the service password and is set by the customer DXi Administrator. Note: The iDRAC password changes as the ServiceLogin password is changed.

  • Page 44: Connecting To The System Node Using The Serial Port

    This command creates a shell with root access. Connecting to the System Node Using Santricity Santricity allows online monitoring and configuration management of the DXi6900-S storage system. To connect to Santricity: 1. Connect to the DXi system using the iDRAC console (see...

  • Page 45: Accessing The Dxi6900-S Service Menu

    3. After the command prompt, type SANtricity and press <Enter>. Accessing the DXi6900-S Service Menu Access the DXi6900-S Service Menu by connecting a service laptop computer to the Node: Note: All Service Menu activities are written to the /var/log/DXi/service.log file. This log is included in the system collect logs.
  • Page 46 Replacing the Node System Board on page 126). The DXi6900-S system includes a standalone Intelligent Platform Management Interface (IPMI). The Setup IPMI Menu allows you to configure the IPMI interface. You can either use the system defaults for the IPMI IP address, or choose to enter customer-specific values.
  • Page 47 Chapter 2: Service Menus Accessing the DXi6900-S Service Menu Figure 23: Setup IPMI Menu *** Service Setup IPMI Menu *** 0) Configure IPMI - Configure IPMI network/user/password Information. 1) Show IPMI - SHow IPMI network/user/password Information. The Setup IPMI Menu includes the following options:...
  • Page 48 Displays the current Data-at-Rest Encryption status for all RAID controllers. Setup External Storage Use the Setup Array Menu to configure the DXi6900-S Array modules (RBODs) and Expansion modules (EBODs). To access the Setup Array Menu from the Hardware Configuration Menu: 1.
  • Page 49 Installs a Turbo Premium Feature Key (PFK) on the selected Array module controller. When an Expansion module (EBOD) is added to the DXi6900-S during a capacity expansion, a Turbo PFK must be uploaded to the Array module (RBOD) to which the Expansion module is connected.
  • Page 50 Use the Factory Detect Hardware menu to create a factory list of detected hardware. You should run Factory Detect Hardware when: New hardware is added, or existing hardware is replaced, on the DXi6900-S. Note: It is not necessary to run Factory Detect Hardware after a storage capacity expansion, after replacing a drive, or after installing a 10 GbE network card.

  • Page 51: Serial Number Menu

    The Serial Number Menu allows you to configure the system serial number. This is typically the next menu option to execute after installing the Base Software. The serial numbers must be set prior to installing the Application Software. The DXi6900-S system contains three key serial numbers: System serial number...
  • Page 52 Displays the OUI (Organizational Unique Identifier) number for the DXi6900-S system. Set All Numbers Sets all serial and OUI numbers for the entire DXi6900-S system. Set System Serial Number Sets the overall system serial number for the entire DXi6900-S system.

  • Page 53: Install Application Software Menu

    Accessing the DXi6900-S Service Menu Install Application Software Menu The Install Application Software Menu allows you to install the DXi6900-S system software. For more information on installing the system software, see the DXi-Series Software Installation and Upgrade Guide. More Tools Menu The More Tools Menu allows you to access the DXi service tools.

  • Page 54: Pick To Order (Pto) Menu

    The Pick to Order (PTO) Menu allows you to perform Pick to Order (PTO) configuration when installing a DXi6900-S or after performing a PTO fresh software install. For more information on performing PTO configuration, see the section “Performing Pick to Order Configuration” in the DXi6900-S Installation and Configuration Guide.

  • Page 55: Collect Log: Remote Management Console

    3. To download the generated diagnostics file, click Download Current. Collect Log: Command Line To gather a collect log using the command line interface: 1. Connect to the DXi6900-S Node (see Connecting to the DXi6900-S Node on page 27). 2. At the command prompt, type the following command and press <Enter>: cd /opt/DXi/scripts 3.

  • Page 56: Collect Log: Service Menu

    --system: Download the system diagnostic log. Collect Log: Service Menu To gather a collect log using the Service Menu: 1. Connect to the DXi6900-S Node (see Connecting to the DXi6900-S Node on page 27). 2. At the command prompt, type the following command and press <Enter>: /opt/DXi/scripts/service.sh...

  • Page 57: Blockpool Verify And Blockpool Corruption Actions

    Sending new data to a replication target, or receiving replicated data, should succeed. Space reclamation and healthchecks will fail. When the blockpool verify is complete, the banner displays Normal, and the system resumes normal operation Quantum DXi6900-S Field Service Manual...

  • Page 58: Determining The Status Of A Blockpool Verify

    2. At the command prompt, type the following command and press <Enter>: tail –f /var/log/messages The following status text displays: Aug 29 00:48:10 Quantum-V1 Blockpool[17487]: N: [998] (Verify) Verifying cluster tree (85% complete) Aug 29 00:52:09 Quantum-V1 Blockpool[17487]: N: [998] (Verify) Verifying cluster...

  • Page 59: Running The Blockpool Verification Script

    40% and also it is expected to take roughly 30 minutes per 1 TB of blockpool size. To run the blockpool verify script: 1. Connect to the DXi6900-S Node (see Connecting to the DXi6900-S Node on page 27).

  • Page 60: Detecting Blob Corruption

    If it shows no corruption messages, the blockpool corruption is repaired. If messages are still displayed, repeat the process, and ingest different data to repair. Quantum DXi6900-S Field Service Manual...

  • Page 61: Verifying The Repair Of Blob Corruption

    BLOB verify would be quicker for a small number of BLOBs, but slower for a large number. Refer to the following flow chart describing this process (see Figure 31 below). Figure 31: Blockpool Corruption Detection and Fix Flow Quantum DXi6900-S Field Service Manual...

  • Page 62: Configuring The Number Of Allowed Sources And Replication Streams

    Note: To change the maximum number of allowed sources for a target, a reboot of the target system is necessary. Similarly, to change the maximum number of replication streams that a source uses, a reboot of each source system is necessary. Quantum DXi6900-S Field Service Manual...

  • Page 63: Configuring The Source And Target Systems

    Configuring the Source System To change the number of replication streams used, you must perform the following steps on each source system. 1. Connect to the DXi6900-S Node (see Connecting to the DXi6900-S Node on page 27). 2. Edit the ObjectManager.conf file (using VI editor) in the /data/hurricane/conf directory.

  • Page 64: Configuring The Number Of Ost Replication Streams

    Configuring the Number of OST Replication Streams There are two types of replication streams used on the DXi6900-S system. Traditional Replication and OST Replication. Traditional replication is used for replicating data between two DXi systems. OST Replication is dedicated to NetBackup OST replication.

  • Page 65: Configuring The Number Of Traditional And Ost Replication Streams

    Configuring Traditional Replication Streams To change the number of traditional replication streams used, you must perform the following steps on each source system. 1. Connect to the DXi6900-S Node (see Connecting to the DXi6900-S Node on page 27). 2. Edit the ObjectManager.conf file (using VI editor) in the /data/hurricane/conf directory.

  • Page 66: Configuring The Tag Retention Period

    Retrieving a Crash Dump File If a DXi6900-S has crashed, a crash dump file is created and stored on the system. The purpose of this procedure is to retrieve the crash dump file and then transfer it to engineering for analysis.

  • Page 67: Accessing The Crash Dump File

    Regardless of the method used to access the DXi6900-S system, the crash dump file is stored in the following directory: /snfs/Kdumps/ 1. Once you are logged into the DXi6900-S system, grep for KDUMP messages in the messages file to see if the crash dump file is available.

  • Page 68: Using Winscp To Compress And Transfer The Crash Dump File

    2. Once you see Uncompressed kernel dump was saved (in red above), the crash dump file will be located in the snfs/Kdump directory. Note: The /snfs/Kdumps/kdump_<name> folder contains multiple files. Make sure to zip the entire folder and its contents prior to transfer to Quantum. Using WinSCP to Compress and Transfer the Crash Dump File WinSCP is a free utility that provides secure FTP services which you can use to transfer files to and from a DXi system.
  • Page 69 Allows for drag and drop to/from folder. Compressing the Crash Dump File Before you transfer the crash dump file to Quantum, you must compress the file so it can be more easily transferred: 1. Open a shell prompt to the DXi using a program like PuTTY or winSCP.

  • Page 70: Transferring The Crash Dump File

    Note: The file size is approximately 2 GB to 30 GB compressed (32 GB to 128 GB uncompressed), including log files for the DXi6900-S. This process can take 30–45 minutes to complete. 6. To create a checksum file that can be used to verify the correct transmission of the KDUMP file, use the following command: md5sum kdump_CX0916BVA00005_Flames_2009-07-02_11h43m48s.tar.bz2 >...
  • Page 71 (see Figure 33 below), depending on the interface that you have selected (Explorer View or Norton Commander View). Figure 33: Root Directory 3. Navigate to the /snfs/Kdumps directory to access a kdump core file. Quantum DXi6900-S Field Service Manual...
  • Page 72 For more information on WinSCP, refer to the documentation on the WinSCP website. 6. Send the crash dump and the checksum file to Quantum using the Quantum FTP site. kdump_CX0916BVA00005_Flames_2009-07-02_11h43m48s.tar.bz2 md5sum_ kdump_CX0916BVA00005_Flames_2009-07-02_11h43m48s.tar.bz2...

  • Page 73: Chapter 3: Fru Removal And Replacement Procedures

    Chapter 3: FRU Removal and Replacement Procedures This chapter describes the DXi6900-S system and its components and includes the following sections: Hot-Swappable Parts Opening and Closing the Node Inside the DXi6900-S Node Replacing Node Solid State Drives Replacing Node Power Supplies...

  • Page 74: Hot-Swappable Parts

    Additional Removal and Replacement Procedures DXi6900-S Replacement Cables Hot-Swappable Parts Not all FRUs (Field Replaceable Units) and CRUs (Customer Replaceable Units) in the DXi6900-S are capable of being removed and replaced during normal system operation (hot-swappable). Refer to Table 1 below to determine if a part is hot-swappable, or if the system must be shut down to replace the part (see ).
  • Page 75 Array Module Controller Array Module BBU Expansion Module ESM Canister Array or Expansion Module Chassis External Cables SAS Cable 1 GbE Ethernet Cable 10 GbE Ethernet Cable CAT6 Ethernet Cable SFP+ Module Fibre Channel Cable Power Cable Quantum DXi6900-S Field Service Manual...

  • Page 76: Opening And Closing The Node

    You do not need to remove the Node from the rack to remove and replace internal components. Using the DXi6900-S sliding rail system, you can pull the Node out on the sliding rails until you have enough space to remove the Node chassis top and access the internal components.
  • Page 77 7. Lift the Node up and away from the rack and place it on a level surface. WARNING: The DXi6900-S Node (including solid state drives) weighs 44.5 pounds (20.2 kg). A minimum of two people are required to lift the chassis.
  • Page 78 1. Power Switch 9. On the Node cover, rotate the latch release lock counterclockwise to the unlocked position (see Figure below). Figure 37: Removing the Node Cover Item Description Latch release lock Latch Node cover Quantum DXi6900-S Field Service Manual...
  • Page 79 Note: You do not need to remove the cooling shroud if you are replacing a cooling fan. Figure 38: Removing and Replacing the Cooling Shroud Item Description Cooling shroud Touch point 13. If you are replacing memory modules, remove the cooling-fan assembly by lifting the release levers upwards. Quantum DXi6900-S Field Service Manual...
  • Page 80 Figure 39: Removing the Cooling Fan Assembly Item Description Cooling-fan assembly Cooling fan Release lever (2) Guide pin on the system board (2) Cooling-fan connector (6) Guide pin on the chassis (6) 14. Lift the cooling-fan assembly out of the Node. Quantum DXi6900-S Field Service Manual...

  • Page 81: Closing The Dxi6900-S Node

    Opening and Closing the Node Closing the DXi6900-S Node To replace the DXi6900-S Node cover and return the Node to the rack after completing the repair: 1. If you replaced memory modules, replace the cooling-fan assembly: a. Align the cooling-fan assembly slots with the guide pins on the chassis (see Figure 40 below).
  • Page 82 6. Rotate the latch release lock in a clockwise direction to secure the cover. 7. Pull the inner slide rails out of the rack until they lock into place (see Figure 42 on the next page). Quantum DXi6900-S Field Service Manual...
  • Page 83 Chapter 3: FRU Removal and Replacement Procedures Opening and Closing the Node Figure 42: Installing the DXi6900-S Node in the Rack Item Description Rear rail standoffs Rear rail J-slots Slide-release lock button Lock lever Inner slide rails 8. Locate the rear rail standoff on each side of the system and lower them into the rear J-slots on the slide assemblies.

  • Page 84: Inside The Dxi6900-S Node

    Node, then snap the left side of the bezel into place. Inside the DXi6900-S Node Figure 43 below illustrates the interior of the DXi6900-S Node with the cover removed. Refer to Table 1 on the next page for a description of the numbered items.

  • Page 85: Replacing Node Solid State Drives

    Obtaining a Replacement Node Solid State Drive on the next page Replacing a Node Solid State Drive on the next page Note: DXi6900-S drives are hot-swappable. You do not need to shut down the system to remove and replace a drive.

  • Page 86: Obtaining A Replacement Node Solid State Drive

    Replacement solid state drive for DXi6900-S Node (2.5 inch, 960 GB SSD) Replacing a Node Solid State Drive This section describes how to remove and replace a drive in the DXi6900-S Node. Solid State drives are pre-assembled in hot-pluggable drive carriers that fit into the drive bays.
  • Page 87 Chapter 3: FRU Removal and Replacement Procedures Replacing Node Solid State Drives Figure 45: DXi6900-S Node Drive Slot Numbering 1 - SDD Slot 0 5 - SDD Slot 4 9 - SDD Slot 8 13 - SDD Slot 12 2 - SDD Slot 1...
  • Page 88 1 - Drive activity indicator (green) 2 - Drive status indicator (green and amber) Removing a Drive from the Node To remove the failed solid state drive from the DXi6900-S Node: Caution: You must replace the drive within three minutes after removal to prevent the possibility of overheating the equipment.
  • Page 89 Drive carrier Installing a Replacement Drive in the Node To install the replacement solid state drive in the DXi6900-S Node: Caution: Use only the Quantum-supplied replacement drive to perform the replacement procedure. Do not use any other drive (not even one taken from another DXi).

  • Page 90: Replacing Node Power Supplies

    5. In the remote management console, delete any administrative alerts and close any service tickets. Replacing Node Power Supplies This section describes how to remove and replace power supplies in the DXi6900-S Node and contains the following sections: Obtaining a Replacement Node Power Supply below Replacing a Node Power Supply on the next page Note: DXi6900-S uses redundant, hot-swappable power supplies.

  • Page 91: Replacing A Node Power Supply

    Replacement power supply for DXi6900-S Node (750 watt) Replacing a Node Power Supply This section describes how to remove and replace a power supply in the DXi6900-S Node. If a power supply fails, you will be notified by a service ticket in the remote management console.
  • Page 92 1. Power supply status indicator/handle Removing a Failed Power Supply from the Node To remove the failed power supply from the DXi6900-S Node: Caution: Make sure to remove the failed power supply (amber or dark LED handle) and not the functioning power supply (green LED handle).
  • Page 93 Handle Installing a Replacement Power Supply in the Node To install the replacement power supply in the DXi6900-S Node: 1. Slide the replacement power supply into the chassis until the power supply is fully seated and the release latch snaps into place (see Figure 51 above).

  • Page 94: Replacing Node Cooling Fans

    Replacement cooling fan Replacing a Node Cooling Fan This section describes how to remove and replace a cooling fan in the DXi6900-S Node. If a cooling fan fails, you will be notified by an admin alert in the remote management console.
  • Page 95 Installing a Replacement Cooling Fan in the Node on the next page Identifying a Failed Cooling Fan in the Node The DXi6900-S Node contains six cooling fans that provide cooling for the processors, expansion cards, and memory modules. To identify the failed cooling fan: 1.
  • Page 96 Cooling fan connector Installing a Replacement Cooling Fan in the Node To install the replacement cooling fan in the DXi6900-S Node: 1. Align the plug at the base of the cooling fan with the connector on the system board (see Figure 54 above).

  • Page 97: Replacing Node Memory Modules

    5. In the remote management console, delete any administrative alerts and close any service tickets. Replacing Node Memory Modules This section describes how to remove and replace memory modules in the DXi6900-S Node and contains the following sections: Obtaining a Replacement Node Memory Module below...
  • Page 98 Identifying Node Memory Locations The DXi6900-S Node uses 16 GB memory modules (DIMMs). The Node has 24 memory sockets divided into 2 sets (A and B) of 12 slots each. Each set (A or B) is dedicated to one CPU. Only 8 or 16 of the 24...
  • Page 99 Chapter 3: FRU Removal and Replacement Procedures Replacing Node Memory Modules Figure 56: DXi6900-S Node Memory Module Locations To identify the memory socket containing the failed DIMM: 1. Log on to the remote management console as the service user (see...
  • Page 100 7. Check the DSET report entries for DIMM sockets A1–A8 and B1–B8 to locate the failed DIMM. Removing a Failed Memory Module from the Node To remove the failed memory module from the DXi6900-S Node: WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
  • Page 101 Ejector latch Socket alignment tool Installing a Replacement Memory Module in the Node To install the replacement memory module in the DXi6900-S Node: Caution: Handle the memory modules by the card edges and avoid touching the components on the memory module.

  • Page 102: Replacing Node Cmos Battery

    9. In the remote management console, delete any administrative alerts and close any service tickets. Replacing Node CMOS Battery This section describes how to remove and replace the CMOS battery located on the DXi6900-S Node motherboard. The CMOS battery allows the DXi6900-S to retain BIOS settings and the internal clock time when not connected to a power source.

  • Page 103: Replacing A Node Cmos Battery

    CR2032 CMOS battery (lithium-ion). Replacing a Node CMOS Battery This section describes how to remove and replace a CMOS battery in the DXi6900-S Node. Caution: Use appropriate ESD precautions, including the use of a grounding strap, when performing this procedure.
  • Page 104 Replacing Node CMOS Battery Figure 60: Checking CMOS Battery Status. Removing a Failed CMOS Battery from the Node To remove the failed CMOS battery from the DXi6900-S Node: 1. Shut down the system (see Turning Off the DXi6900-S on page 21).
  • Page 105 5. Lift the battery out of the securing tabs at the negative side of the connector. Installing a Replacement CMOS Battery in the Node To install the replacement CMOS battery in the DXi6900-S Node: 1. Support the battery connector by pressing down firmly on the positive side of the connector.

  • Page 106: Replacing Node Expansion Cards

    9. In the remote management console, delete any administrative alerts and close any service tickets. Replacing Node Expansion Cards This section describes how to remove and replace PCIe expansion cards in the DXi6900-S Node and contains the following sections: Identifying Expansion Card Locations below...
  • Page 107 DXi6900-S configuration options. Note: Expansion card riser 1 accommodates low profile PCIe cards, while expansion card riser 2 and 3 accommodate standard height PCIe cards. Figure 63: DXi6900-S Node Expansion Card Locations Item Description Expansion card riser 1...
  • Page 108 Dual port 16 Gb Fibre Channel Table 2 below for DXi6900-S card configuration options. Table 2: DXi6900-S PCI Slot Configuration Options Caution: The PCI slot location for each card must be followed in each configuration option. PCI Slot 4 PCI Slot 5...

  • Page 109: Obtaining A Replacement Expansion Card

    * 2 x 10 Gb Ethernet = 2 x 10 GbE (SFP+) or 2 x 10 GBase-T Ethernet ports Obtaining a Replacement Expansion Card Before beginning the replacement procedure, make sure that you have the required replacement kit. The appropriate replacement expansion card will be provided by Quantum Customer Support (see Figure 64 below).

  • Page 110: Replacing An Expansion Card In Riser 1

    Removing an Expansion Card from Riser 1 To remove a failed expansion card from riser 1: 1. Shut down the system (see Turning Off the DXi6900-S on page 21). 2. Remove the Node cover (see Opening and Closing the Node on page 63).
  • Page 111 4. Holding the touch points, lift the expansion card riser 1 from the riser connector on the system board (see Figure 65 below). Figure 65: Removing and Installing the Expansion Card Riser 1 Item Description Expansion card riser 1 cage Expansion card riser 1 Back riser (right) Quantum DXi6900-S Field Service Manual...
  • Page 112 6. Press tab B and rotate the latch down. 7. Remove the expansion card from the expansion card riser. Figure 66: Removing and Installing an Expansion Card in Riser 1 Item Description Tab A Quantum DXi6900-S Field Service Manual...

  • Page 113: Replacing An Expansion Card In Riser 2 Or 3

    6. Close the Node cover (see Opening and Closing the Node on page 63). 7. Turn on the system (see Turning On the DXi6900-S on page 20). 8. Run Factory Detect Hardware from the Service Menu to detect the new hardware (see Factory Detect Hardware on page 37).
  • Page 114 Removing an Expansion Card from Riser 2 or 3 To remove a failed expansion card from riser 2 or 3: 1. Shut down the system (see Turning Off the DXi6900-S on page 21). 2. Remove the Node cover (see Opening and Closing the Node on page 63).
  • Page 115 Chapter 3: FRU Removal and Replacement Procedures Replacing Node Expansion Cards Figure 67: Removing and Installing the Expansion Card Riser 2 Item Description Power connector Expansion card riser 2 Back riser Expansion card riser 2 connector Front riser Quantum DXi6900-S Field Service Manual...
  • Page 116 Expansion card riser 3 connector 5. Lift the expansion card latch out of the slot (see Figure 69 on the next page). 6. Grasp the expansion card by its edges, and remove it from the expansion card connector. Quantum DXi6900-S Field Service Manual...
  • Page 117 Figure 69: Removing and Installing an Expansion Card in Riser 2 or 3 Item Description Expansion card Latch Expansion card riser Power connector Expansion card connector Installing an Expansion Card in Riser 2 or 3 To install a replacement expansion card in riser 2 or 3: Quantum DXi6900-S Field Service Manual...

  • Page 118: Replacing The Node Integrated Storage Controller

    SAN zoning and tape library host mappings as needed. Replacing the Node Integrated Storage Controller This section describes how to remove and replace the integrated storage controller in the DXi6900-S Node and contains the following sections: Obtaining a Replacement Integrated Storage Controller below...

  • Page 119: Replacing The Integrated Storage Controller

    Replacement integrated storage controller (Dell PERC H730) Replacing the Integrated Storage Controller This section describes how to remove and replace the integrated storage controller in the DXi6900-S Node. Caution: Use appropriate ESD precautions, including the use of a grounding strap, when performing this procedure.
  • Page 120 Replacing the Node Integrated Storage Controller Figure 71: Checking Integrated Storage Controller Status Removing a Failed Integrated Storage Controller To remove the integrated storage controller from the DXi6900-S Node: 1. Shut down the system (see Turning Off the DXi6900-S on page 21).
  • Page 121 Replacing the Node Integrated Storage Controller Figure 72: Removing and Installing the Integrated Storage Controller Card Item Description Integrated storage controller cable Integrated storage controller card Integrated storage-controller card connector on the system board Integrated storage card holder Quantum DXi6900-S Field Service Manual...

  • Page 122: Replacing The Node Integrated Storage Controller Battery

    Replacing the Node Integrated Storage Controller Battery Installing a Replacement Integrated Storage Controller To install the replacement integrated storage controller in the DXi6900-S Node: 1. Align one end of the integrated storage controller card with the card holder on the system board (see Figure 72 on the previous page).

  • Page 123: Obtaining A Replacement Integrated Storage Controller Battery

    Replacing the Integrated Storage Controller Battery below Obtaining a Replacement Integrated Storage Controller Battery Before beginning the replacement procedure, make sure that you have the required replacement kit. The appropriate replacement integrated storage controller battery will be provided by Quantum Customer Support (see Figure 73 below).
  • Page 124 Figure 74: Checking Integrated Storage Controller Battery Status Removing a Failed Integrated Storage Controller Battery To remove the integrated storage controller battery from the DXi6900-S Node: 1. Shut down the system (see Turning Off the DXi6900-S on page 21).

  • Page 125: Replacing The Node Network Daughter Card

    6. In the remote management console, delete any administrative alerts and close any service tickets. Replacing the Node Network Daughter Card This section describes how to remove and replace the network daughter card in the DXi6900-S Node and contains the following sections:...

  • Page 126: Replacing The Network Daughter Card

    Replacement network daughter card Replacing the Network Daughter Card This section describes how to remove and replace the network daughter card in the DXi6900-S Node. Caution: Use appropriate ESD precautions, including the use of a grounding strap, when performing this procedure.
  • Page 127 Replacing the Node Network Daughter Card Figure 77: Checking Network Daughter Card Status Removing a Failed Network Daughter Card To remove the network daughter card from the DXi6900-S Node: 1. Shut down the system (see Turning Off the DXi6900-S on page 21).
  • Page 128 Chapter 3: FRU Removal and Replacement Procedures Replacing the Node Network Daughter Card Figure 78: Removing and Installing the Network Daughter Card Item Description Captive screw sockets Connector on system board Captive screws Touch point Network daughter card Quantum DXi6900-S Field Service Manual...

  • Page 129: Replacing A Node Processor And Heatsink

    9. In the remote management console, delete any administrative alerts and close any service tickets. Replacing a Node Processor and Heatsink This section describes how to remove and replace a processor (CPU) and heatsink in the DXi6900-S Node and contains the following sections:...

  • Page 130: Replacing The Processor And Heatsink

    Installing a Replacement Heatsink on page 122 Identifying a Failed Processor and Heatsink The DXi6900-S Node contains two processors (CPUs), and each is covered by a heatsink to dissipate heat. To identify a failed processor and heatsink: 1. Access the remote management console (see Accessing Remote Management on page 21).
  • Page 131 Figure 80: Checking Processor and Heatsink Status Removing a Failed Heatsink To remove the heatsink from the DXi6900-S Node: WARNING: The heatsink and processor are hot to the touch for some time after the system has been powered down. Allow the heatsink and processor to cool before handling them.
  • Page 132 Caution: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 1. Remove the heatsink (see Removing a Failed Heatsink on the previous page). Quantum DXi6900-S Field Service Manual...
  • Page 133 5. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. Quantum DXi6900-S Field Service Manual...
  • Page 134 Do not touch the bottom of the processor. Touch only the side edges of the processor. Figure 83: Removing and Installing a Processor Item Description Close first socket release lever Pin 1 indicator Processor Slot (4) Processor shield Open first socket release lever ZIF Socket Socket keys (4) Quantum DXi6900-S Field Service Manual...
  • Page 135 Chapter 3: FRU Removal and Replacement Procedures Replacing a Node Processor and Heatsink Installing a Replacement Processor To install the replacement processor in the DXi6900-S Node: 1. Align the processor with the socket keys on the ZIF socket (see Figure 83 on the previous page).

  • Page 136: Replacing The Node Solid State Drive Backplane

    Replacing the Node Solid State Drive Backplane Replacing the Node Solid State Drive Backplane This section describes how to remove and replace the solid state drive backplane in the DXi6900-S Node and contains the following sections: Obtaining a Replacement Solid State Drive Backplane below...
  • Page 137 Chapter 3: FRU Removal and Replacement Procedures Replacing the Node Solid State Drive Backplane Removing a Failed Drive Backplane To remove the hard drive backplane from the DXi6900-S Node: 1. Shut down the system (see Turning Off the DXi6900-S on page 21).
  • Page 138 Replacing the Node Solid State Drive Backplane Item Description Drive backplane assembly Backplane signal cable Backplane power cable Release tab (2) SAS cable (2) Mini SAS connector Solid state drive connector Figure 86: Solid State Drive Backplane Cabling Diagram Quantum DXi6900-S Field Service Manual...

  • Page 139: Replacing The Node System Board

    Integrated storage controller card Installing a Replacement Solid State Drive Backplane To install the replacement backplane in the DXi6900-S Node: 1. Use the hooks at the base of the chassis as guides to align the drive backplane (see Figure 85 on...

  • Page 140: Obtaining A Replacement System Board

    Replacement system board Replacing the System Board This section describes how to remove and replace the system board in the DXi6900-S Node. The system board hosts numerous components, including the processors, integrated storage controller, network daughter card, expansion card risers, and cooling fan assembly.
  • Page 141 Chapter 3: FRU Removal and Replacement Procedures Replacing the Node System Board Removing a Failed System Board To remove the system board from the DXi6900-S Node: 1. Shut down the system (see Turning Off the DXi6900-S on page 21). 2. Remove the Node cover (see Opening and Closing the Node on page 63).
  • Page 142 Caution: Take care not to damage the system identification button while removing the system board from the chassis. Caution: Do not lift the system board assembly by grasping a memory module, processor, or other components. Quantum DXi6900-S Field Service Manual...
  • Page 143 WARNING: The heatsink and processor are hot to the touch for some time after the system has been powered down. Allow the heatsink and processor to cool before handling them. 8. Remove the memory modules (see Replacing a Node Memory Module on page 84). Quantum DXi6900-S Field Service Manual...
  • Page 144 7. Verify that the DXi6900-S BIOS settings are set correctly: Note: The BIOS is automatically updated to the correct Quantum version when the system boots up. There is no need to manually update the BIOS, but you must verify that the BIOS settings are set correctly.
  • Page 145 This allows the DXi6900-S software to recognize and display the correct service tag on the Hardware Status page. In addition, you must run a utility to update the OEM ID. This correctly sets the system OEM ID to Quantum. Before you begin, gather the following requirements:...
  • Page 146 Wait for the system to complete one more self reboot before the updated BIOS splash logo displays. Verifying iDRAC Settings After replacing the system board, you must verify that certain iDRAC settings are set to the Quantum required value, and make any changes as needed: 1.

  • Page 147: Replacing The Node

    Chapter 3: FRU Removal and Replacement Procedures Replacing the Node Replacing the Node This section describes how to remove and replace the DXi6900-S Node and contains the following sections: Obtaining a Replacement Node below Replacing the Node on the next page Obtaining a Replacement Node Before beginning the replacement procedure, make sure that you have the required replacement kit.

  • Page 148: Replacing The Node

    1. Information Tag Replacing the Node This section describes how to remove and replace the DXi6900-S Node. If removing and replacing individual FRUs and CRUs does not resolve service problems, then the entire Node must be replaced. Caution: This procedure requires that the drives from the failed Node be removed and installed in the replacement Node.

  • Page 149: Replacing The Node Chassis

    Follow the prompts to set the system serial number. 7. If the DXi6900-S is configured for NAS, OST, VTL, or PTT, perform the following actions: NAS and OST - Disjoin and rejoin the Active Directory Domain or Workgroup on the Configuration >...

  • Page 150: Obtaining A Replacement Node Chassis

    Replacement Node chassis Replacing the Node Chassis This section describes how to remove and replace the DXi6900-S Node chassis. There are several items within the Node chassis that are not replaceable as individual FRUs. If any of these components fail, the entire Node chassis must be replaced.
  • Page 151 (see Figure 93 on the next page). b. Press down and hold the metal tab on the mini SAS cable connector. c. Pull the mini SAS cable out of the connector on the system board. Quantum DXi6900-S Field Service Manual...
  • Page 152 Caution: Do not lift the system board assembly by grasping a memory module, processor, or other components. Note: Leave the CPUs and heatsinks, memory modules, and network daughter card installed in the system board. There is no need to remove these components. Quantum DXi6900-S Field Service Manual...
  • Page 153 System board holder Installing a Replacement Node Chassis To install the replacement DXi6900-S Node chassis: 1. Install the drives from the failed Node chassis in the correct locations in the replacement chassis (see Replacing a Node Solid State Drive on page 73).
  • Page 154 6. Close the Node cover (see Opening and Closing the Node on page 63). 7. Turn on the system (see Turning On the DXi6900-S on page 20). 8. Run Factory Detect Hardware from the Service Menu to detect the new hardware (see Factory Detect Hardware on page 37).

  • Page 155: Replacing Array Or Expansion Module Hard Drives

    Replacing Array or Expansion Module Hard Drives This section describes how to remove and replace hard disk drives (HDDs) in the DXi6900-S Array modules (RBODs) and Expansion modules (EBODs) and contains the following sections: Preparing to Replace the Array or Expansion Hard Drive below...

  • Page 156: Identifying A Failed Array Or Expansion Hard Drive

    Identifying a Failed Array or Expansion Hard Drive This section describes how to remove and replace a drive in a DXi6900-S Array module (RBOD) or Expansion module (EBOD). Hard drives are pre-assembled in hot-pluggable drive carriers that fit into the drive bays.
  • Page 157 The array components page displays (see Figure 97 below). Figure 97: Array Module Components Page c. To view the array hard drive status, click Drives. The Drives page displays (see Figure 98 on the next page). Quantum DXi6900-S Field Service Manual...
  • Page 158 Expansion Module 1-2 (Qarray 1, Tray 2) Expansion Module 1-1 (Qarray 1, Tray 1) Array Module 1 (Qarray 1, Tray 99) The DXi6900-S Array modules (RBODs) and Expansion modules (EBODs) each support twelve high capacity (8 TB) hard disk drives (Figure 99 on the next page).

  • Page 159: Identifying An Array Or Expansion Module Hard Drive In A Non-Critical Fault (Ncf) Status

    Chapter 3: FRU Removal and Replacement Procedures Replacing Array or Expansion Module Hard Drives Figure 99: DXi6900-S Array and Expansion Module Drive Slot Numbering Use the indicator LEDs on the hard drive carrier to identify the failed hard drive (see...
  • Page 160 1. Identify the Tray ID and the Sled ID of the hard drive sled you want to remove. These IDs are required for the CLI command. 2. Connect to the system node (see Connecting to the DXi6900-S Node on page 27). The command prompt displays.
  • Page 161 4. In the Hardware tab, Santricity displays the drives in the Array module (Tray 99) and any additional Expansion modules (Tray 0) in the Qarray. A drive with an impending failure has a drive status of “Needs Attention”. Quantum DXi6900-S Field Service Manual...

  • Page 162: Failing A Non-Critical Fault (Ncf) Or Optimal Hard Drive

    2. Enter the following CLI command at the command prompt: Note: Refer to DXi6900-S Array and Expansion Location and Designations on page 145 DXi6900-S Array and Expansion Module Drive Slot Numbering on page 146 for location and designations of the array modules and expansion modules.
  • Page 163 The Confirm Fail Drive dialog box opens (see Figure 104 below). Figure 104: Confirm Fail Drive 6. Type “Yes” in the field provided. 7. Click OK. The Enter Password dialog box opens (see Figure 105 on the next page). Quantum DXi6900-S Field Service Manual...

  • Page 164: Removing A Drive From An Array Or Expansion Module

    Removing a Drive from an Array or Expansion Module To remove the failed hard drive from a DXi6900-S Array module (RBOD) or Expansion module (EBOD): WARNING: DO NOT replace a drive until determining its status. A drive with an impending failure or in optimal status needs to be put into a failed state before removal.

  • Page 165: Installing A Replacement Drive In An Array Or Expansion Module

    Figure 107: Removing and Installing an Array or Expansion Hard Drive Installing a Replacement Drive in an Array or Expansion Module To install the replacement hard drive in a DXi6900-S Array module (RBOD) or Expansion module (EBOD): Quantum DXi6900-S Field Service Manual...

  • Page 166: Replacing Array Or Expansion Module Power Supplies

    Replacing Array or Expansion Module Power Supplies This section describes how to remove and replace power supplies in the DXi6900-S Array module (RBOD) and Expansion module (EBOD), and contains the following sections: Obtaining a Replacement Array or Expansion Power Supply on the next page Replacing an Array or Expansion Power Supply on the next page Note: DXi6900-S uses redundant, hot-swappable power supplies.

  • Page 167: Obtaining A Replacement Array Or Expansion Power Supply

    Replacing an Array or Expansion Power Supply This section describes how to remove and replace a power supply in a DXi6900-S Array module (RBOD) or Expansion module (EBOD). If a power supply fails, you will be notified by a service ticket in the remote management console.
  • Page 168 Chapter 3: FRU Removal and Replacement Procedures Replacing Array or Expansion Module Power Supplies Identifying a Failed Power Supply in an Array or Expansion Module The DXi6900-S Array modules and Expansion modules each contains two hot-swappable power supplies (see Figure 109 below).
  • Page 169 Replacing Array or Expansion Module Power Supplies Removing a Failed Power Supply from an Array or Expansion Module To remove the failed power supply from the DXi6900-S Array module (RBOD) or Expansion module (EBOD): Caution: Make sure to remove the failed power supply (service action LED is amber) and not the functioning power supply (AC enabled LED is green).

  • Page 170: Replacing An Array Module Controller

    5. In the remote management console, delete any administrative alerts and close any service tickets. Replacing an Array Module Controller This section describes how to remove and replace a controller in a DXi6900-S Array module (RBOD) and contains the following sections:...

  • Page 171: Replacing An Array Module Controller

    Replacement Array module (RBOD) controller Replacing an Array Module Controller This section describes how to remove and replace a controller in a DXi6900-S Array module (RBOD). Caution: Use appropriate ESD precautions, including the use of a grounding strap, when performing this procedure.
  • Page 172 This LED is lit when the component has failed, but it is not yet in a state to be Required replaced. Service Action Allowed This LED is lit when the component has failed and is ready to be replaced. Quantum DXi6900-S Field Service Manual...
  • Page 173 2. Disconnect the SAS cables from the failed controller. 3. Pull the handles out and toward the sides of the controller canister, and pull the Array module controller out of the Array module chassis (see Figure 116 on the next page). Quantum DXi6900-S Field Service Manual...
  • Page 174 (see Figure 116 above). 4. Connect the SAS cables to the new controller (see DXi6900-S Cabling Diagrams on page 190): 5. Run Factory Detect Hardware from the Service Menu to detect the new hardware (see Factory Detect Hardware on page 37).

  • Page 175: Replacing An Array Module Bbu

    Replacing an Array Module BBU Replacing an Array Module BBU This section describes how to remove and replace the battery backup unit (BBU) in a DXi6900-S Array module (RBOD) and contains the following sections: Obtaining a Replacement Array Module BBU below...
  • Page 176 Installing a Replacement Array Module BBU on page 166 Identifying a Failed Array Module BBU The DXi6900-S contains one or two Array modules (RBODs). Each Array module contains two controllers (A and B), and each controller contains a battery backup unit (BBU).
  • Page 177 To remove the failed Array module BBU: 1. Prepare the controller air blocker by removing it from the packaging and folding it inward at right angles so it is ready to insert into the open controller slot. Quantum DXi6900-S Field Service Manual...
  • Page 178 Array module chassis (see Figure 121 below). Figure 121: Removing and Installing an Array Module Controller 4. Insert the controller air blocker into the open controller slot to make sure that correct airflow is maintained. Quantum DXi6900-S Field Service Manual...
  • Page 179 4. Remove the controller air blocker from the controller slot. 5. Slide the replacement Array module controller into the empty bay until the controller snaps into place, and push the handles into the closed position (see Figure 121 on the previous page). Quantum DXi6900-S Field Service Manual...

  • Page 180: Replacing An Expansion Module Esm Canister

    9. In the remote management console, delete any administrative alerts and close any service tickets. Replacing an Expansion Module ESM Canister This section describes how to remove and replace the ESM canister in a DXi6900-S Expansion module (EBOD) and contains the following sections:...

  • Page 181: Replacing An Expansion Module Esm Canister

    Replacement Expansion module (EBOD) ESM canister Replacing an Expansion Module ESM Canister This section describes how to remove and replace the ESM canister in a DXi6900-S Expansion module (EBOD). Caution: Use appropriate ESD precautions, including the use of a grounding strap, when performing this procedure.
  • Page 182 This LED is lit when the component has failed, but it is not yet in a state to be Required replaced. Service Action Allowed This LED is lit when the component has failed and is ready to be replaced. Quantum DXi6900-S Field Service Manual...
  • Page 183 DXi6900-S Cabling Diagrams on page 190): 3. Update the ESM canister firmware: a. Access the Service Menu (see Accessing the DXi6900-S Service Menu on page 32). b. Navigate to Hardware Configuration > Setup external Storage > Upgrade Array Firmware > Upgrade ESM (EBOD) firmware.

  • Page 184: Replacing An Array Or Expansion Module

    2016816. Replacing an Array or Expansion Module This section describes how to remove and replace the DXi6900-S Array module (RBOD) or Expansion module (EBOD) chassis and contains the following sections: Obtaining a Replacement Array or Expansion Module Chassis below...

  • Page 185: Replacing The Array Or Expansion Module Chassis

    Replacing the Array or Expansion Module Chassis This section describes how to remove and replace the DXi6900-S Array module (RBOD) or Expansion module (EBOD) chassis. There are several items within the Array module or Expansion module chassis that are not replaceable as individual FRUs. If any of these components fail, the entire Array module or Expansion module chassis must be replaced.
  • Page 186 “Controller B” (right controller as you face the rear of the module). Remove both Expansion module ESM canisters from the failed Expansion module chassis (see Replacing an Expansion Module ESM Canister on page 168). Make sure to label them “ESM A” (left Quantum DXi6900-S Field Service Manual...
  • Page 187 Installing a Replacement Array or Expansion Module Chassis To install the replacement DXi6900-S Array module or Expansion module chassis: 1. Install the hard drives from the failed Array module or Expansion module chassis in the correct locations in the replacement chassis (see Replacing a Node Solid State Drive on page 73).

  • Page 188: Additional Removal And Replacement Procedures

    1. Unlock the cooling fan assembly from the chassis by rotating the blue release lever upward (see Figure below). 2. Lift the cooling fan assembly out of the chassis. Figure 129: Removing and Installing the Cooling Fan Assembly Quantum DXi6900-S Field Service Manual...
  • Page 189 Description Cooling-fan assembly Cooling fan Release lever (2) Guide pin on the system board (2) Cooling-fan connector (6) Guide pin on the chassis (6) Replacing the Cooling Fan Assembly To replace the cooling fan assembly: Quantum DXi6900-S Field Service Manual...

  • Page 190: Removing And Installing The Pcie Card Holder

    1. Press the release tab and the touch-point to release the PCIe card holder from the chassis (see Figure below). 2. Lift the PCIe card holder out of the chassis. Figure 130: Removing and Installing the PCIe Card Holder Quantum DXi6900-S Field Service Manual...

  • Page 191: Removing And Installing The Cable Retention Bracket

    Figure 131 on the next page). 2. Press the tab and slide the cable retention bracket toward the front of the chassis to release it from the chassis. 3. Lift the cable retention bracket out of the chassis. Quantum DXi6900-S Field Service Manual...
  • Page 192 1. Using alignment pins as guide, slide the cable retention bracket along the chassis wall until the tab snaps into place (see Figure 131 above). 2. Place all cables to be routed in the cable retention bracket. Quantum DXi6900-S Field Service Manual...

  • Page 193: Removing And Installing The Information Tag

    Caution: Do not use excessive force when removing the control panel as it can damage the connectors. 2. From inside the system, push the front panel out of the chassis. 3. Remove all the cables connecting the control panel to the chassis. Quantum DXi6900-S Field Service Manual...
  • Page 194 Chapter 3: FRU Removal and Replacement Procedures Additional Removal and Replacement Procedures Figure 132: Removing and Installing the Control Panel Item Description Control panel Quantum DXi6900-S Field Service Manual...
  • Page 195 2. Connect all the applicable cables to the control panel (see Figure 132 on the previous page). 3. Insert the control panel into the slot in the chassis and secure the module with the screws. Quantum DXi6900-S Field Service Manual...

  • Page 196: Dxi6900-S Replacement Cables

    DXi6900-S. For cabling diagrams, see DXi6900-S Cabling Diagrams. Caution: Do not remove any SAS cables until you have shut down the DXi6900-S. If a SAS cable is removed while the system is running, data may be lost. Table 1: DXi6900-S Replacement Cables...

  • Page 197: Chapter 4: Bios Settings

    Required DXi6900-S BIOS Settings Updating the DXi6900-S BIOS The DXi6900-S includes a custom Quantum BIOS that is installed on the system board in the Node. After replacing the system board, the BIOS is automatically updated to the correct Quantum version when the system boots up.
  • Page 198 1. As the system boots, press F2 to display the System Setup Main Menu. 2. Select System BIOS and press <Enter>. 3. Verify that all BIOS settings are set to the Quantum required value, and make any changes as needed (see Table 1 below).
  • Page 199 ACHI Mode/ATA Mode/RAID Mode/Off omconfig chassis biossetup attribute=EmbSata setting=Off Boot Mode BIOS/UEFI BIOS Boot Sequence Retry Disabled/Enabled Enabled BIOS Boot Settings Hard Drive C: Hard Drive C: Boot Option Enable/Disable Hard Enabled Enabled Drive C: Quantum DXi6900-S Field Service Manual...
  • Page 200 Where Slotn is (Slot1,Slot2,…) Serial Communications Serial Communication On without Console Redirection/ On with Console Redirection via On with Console Redirection via COM1 COM 1/On with Console omconfig chassis biossetup Redirection via COM 2/Off attribute=SerialComm setting=OnConRedirCom1 Quantum DXi6900-S Field Service Manual...
  • Page 201 Password Status Unlocked/Locked Unlocked TPM Security Off/On with Pre-boot Measurement /On without Pre- boot Measurement TPM Activation No Change No Change TPM Status Unknown Unknown TPM Clear Intel ® TXT On/Off Power Button Enabled/Disabled Enabled Quantum DXi6900-S Field Service Manual...
  • Page 202 On/Off omconfig chassis biossetup attribute=NumLock setting=Off Report Keyboard Errors Report/Do Not Report Do Not Report omconfig chassis biossetup attribute=ReportKbdErr setting=NoReport F1/F2 Prompt on Error Enabled/Disabled Disabled omconfig chassis biossetup attribute=ErrPrompt setting=Disabled In-System Characterization Enabled/Disabled Enabled Quantum DXi6900-S Field Service Manual...

  • Page 203: Chapter 5: Cabling Diagrams

    Chapter 5: Cabling Diagrams This chapter describes the DXi6900-S system and its components and includes the following sections: DXi6900-S Cabling Diagrams DXi6900-S Cabling Diagrams Refer to the following diagrams when connecting power, SAS, Ethernet, or Fibre Channel cables to the...
  • Page 204 Chapter 5: Cabling Diagrams DXi6900-S Cabling Diagrams Figure 134: DXi6900-S SAS Cabling (Node to RBODs) RBOD 2 |O|O| |O|O| Port 1 Port 2 Port 1 Port 2 Diag Diag System Node 1A 2A 1B 2B RBOD 1 |O|O| |O|O| Port 1...
  • Page 205 RBOD 2 |O|O| |O|O| Port 1 Port 2 Port 1 Port 2 Diag Diag EBOD 1-1 Port 1 Port 1 ID/Diag ID/Diag RBOD 1 |O|O| |O|O| Port 1 Port 2 Port 1 Port 2 Diag Diag Quantum DXi6900-S Field Service Manual...
  • Page 206 Chapter 5: Cabling Diagrams DXi6900-S Cabling Diagrams Figure 136: DXi6900-S SAS Cabling (EBODs 1-1 through 1-3) EBOD 1-3 Port 1 Port 1 ID/Diag ID/Diag EBOD 1-2 Port 1 Port 1 ID/Diag ID/Diag EBOD 1-1 Port 1 Port 1 ID/Diag ID/Diag...
  • Page 207 Port 1 Port 2 Diag Diag Primary Secondary AC Source AC Source Figure 139: DXi6900-S Fibre Channel Cabling Item Description To PTT or VTL (optional) To PTT or VTL (optional) To PTT or VTL (optional) Quantum DXi6900-S Field Service Manual...
  • Page 208 Chapter 5: Cabling Diagrams DXi6900-S Cabling Diagrams Figure 140: DXi6900-S Ethernet Cabling Item Description To 1 GbE network To 10 GbE network (optional) To 10 GbE network (optional) To 10 GbE network (optional) Quantum DXi6900-S Field Service Manual...

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