Icd Group Features-Group Call Distribution - Panasonic KX-TAW848 Feature Manual

1.9 I
→ Miscellaneous
2.9.12 [3-5-4] Incoming Call Distribution Group—Member
PT Programming Manual
[620] Incoming Call Distribution Group Member
[621] Incoming Call Distribution Group Delayed Ringing
[622] Incoming Call Distribution Group Floating Extension Number
[623] Incoming Call Distribution Group Name
[624] Incoming Call Distribution Group Distribution Method
[625] Destination for Overflow Time Expiration
[626] Overflow Time
[627] Destination When All Busy
[628] Queuing Call Capacity
[629] Queuing Hurry-up Level
[630] Queuing Time Table
[631] Sequences in Queuing Time Table
[632] Maximum Number of Agents
Feature Manual References
1.6.3 Flexible Buttons
1.6.6 FWD (Call Forwarding)
2.1 Capacity of System Resources
1.9.2 ICD Group Features—Group Call Distribution
Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (→ 1.9.5 ICD Group
Features—Queuing).
1.
Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group.
Distribution Method
Uniform Call Distribution
(UCD)
114 Feature Manual
Calls are distributed evenly to a different extension each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after the
extension that received the last call.
Extn.
A
Received
the last call.
Description
Extn.
Extn. Extn.
D
B C
Starts searching from
extn. B. (Skips extn. A.)