Undocumented Problems; Service Bulletins; Checkout Procedure; About The Checkout Procedure - Lenovo System x3750 M4 Installation And Service Manual

Step 6. See controller and management software documentation.If the problem is associated with a
specific function (for example, if a RAID hard disk drive is marked offline in the RAID array), see the
documentation for the associated controller and management or controlling software to verify that
the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems, software, or devices, go to http://www.lenovo.com/support.
Step 7. Check for troubleshooting procedures and RETAIN tips.Troubleshooting procedures and
RETAIN tips document known problems and suggested solutions. To search for troubleshooting
procedures and RETAIN tips, go to http://www.lenovo.com/support.
Step 8. Use the troubleshooting tables.See "Troubleshooting by symptom" on page 180 to find a solution
to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the
most obvious symptom. If that procedure does not diagnose the problem, use the procedure for
another symptom, if possible.
If the problem remains, contact an approved warranty service provider for assistance with
additional problem determination and possible hardware replacement. To open an online service
request, go to http://www.ibm.com/support/ entry/portal/Open_service_request. Be prepared to
provide information about any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified. After you have verified that all code is at the latest level, all hardware and software
configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component
failure, contact an approved warranty service provider for assistance.
To open an online service request, go to http://www.ibm.com/support/ entry/portal/Open_service_request.
Be prepared to provide information about any error codes and collected data and the problem determination
procedures that you have used.

Service bulletins

This section describes how to locate service bulletins for this server.
The support website is continually updated with the latest tips and techniques that you can use to solve
problem that you might have with the Lenovo System x3750 M4 server. To find service bulletins that are
available for the server, go to http://www.ibm.com/supportportal/ and search for 8753 and retain.

Checkout procedure

The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.

About the checkout procedure

Before you perform the checkout procedure for diagnosing hardware problems, review the information in
this section.
• Read the safety information, see "Safety" on page v.
.
Chapter 4 Troubleshooting
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