Undocumented Problems; Service Bulletins; Checkout Procedure; About Checkout Procedure - Lenovo Converged HX Series Installation And Service Manual

For problems with operating systems or Lenovo software or devices, go to
.
support
Step 7. Check for troubleshooting procedures and TECH tips.
Troubleshooting procedures and TECH tips document known problems and suggested solutions.
To search for troubleshooting procedures and TECH tips, go to
Step 8. Use the troubleshooting tables.
See "Troubleshooting by symptom" on page 51 to find a solution to a problem that has identifiable
symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the
most obvious symptom. If that procedure does not diagnose the problem, use the procedure for
another symptom, if possible.
If the problem remains, contact Lenovo or an approved warranty service provider for assistance
with additional problem determination and possible hardware replacement. To open an online
service request, go to
about any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and
software configurations are valid, and no diagnostics LEDs or log entries indicate a hardware component
failure, contact Lenovo or an approved warranty service provider for assistance.
To open an online service request, go to
information about any error codes and collected data and the problem determination procedures that you
have used.

Service bulletins

Lenovo continually updates the support website with the latest tips and techniques that you can use to solve
problem that you might have with the Converged HX Series server.
To find service bulletins that are available for the Converged HX Series server, go to
datacentersupport.lenovo.com

Checkout procedure

The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.

About checkout procedure

Before you perform checkout procedure for diagnosing hardware problems, review the following information.
• Read the safety information that begins on page "Safety" on page iii.
• Lenovo ThinkServer Diagnostics (LTD) provides the primary methods of testing the major components of
the server, such as memory and hard disk drives. If you are not sure whether a problem is caused by the
hardware or by the software, you can use the diagnostic programs to confirm that the hardware is working
correctly.
• If the server is halted and no error message is displayed, see "Troubleshooting by symptom" on page 51
and "Solving undetermined problems" on page 63.
http://datacentersupport.lenovo.com
http://datacentersupport.lenovo.com
and search for 8689 and 5495, and retain.
http://www.lenovo.com/
http://www.lenovo.com/support
. Be prepared to provide information
. Be prepared to provide
http://
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Chapter 3
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Troubleshooting