Page 1 Lenovo System x3650 M5 Type 5462 Installation and Service Guide...
Page 3 Lenovo System x3650 M5 Type 5462 Installation and Service Guide...
Page 4 Environmental Notices and User Guide documents on the IBM Documentation CD. Fifth Edition (May 2015) © Copyright Lenovo 2015. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.
Page 5: Table Of Contents
Enabling Features on Demand Ethernet software Chapter 4. Parts listing, Lenovo Enabling Features on Demand RAID software . . 59 System x3650 M5 Type 5462 ..119 Configuring RAID arrays . . 59 Replaceable server components .
Page 6 Getting help and information from the World Wide . 690 Index ....701 How to send DSA data . . 690 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 7: Safety
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. © Copyright Lenovo 2015...
Page 8: Safety Statements
Safety Information document. For example, if a caution statement is labeled Statement 1, translations for that caution statement are in the Safety Information document under Statement 1. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 9 Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your system or optional device before you install the device. Statement 1 DANGER Electrical current from power, telephone, and communication cables is hazardous.
Page 10 Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 Statement 4 viii Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 11 CAUTION: Use safe practices when lifting. ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 12 If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 26 CAUTION: Do not place any object on top of rack-mounted devices. Statement 27 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 13 CAUTION: Hazardous moving parts are nearby. Rack Safety Information, Statement 2 DANGER v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v Always install servers and optional devices starting from the bottom of the rack cabinet.
Page 14 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 15: Chapter 1. The System X3650 M5 Server
Chapter 1. The System x3650 M5 server This Installation and Service Guide contains information and instructions for setting up your Intel System x3650 M5 Type 5462 server, instructions for installing some optional devices, cabling and configuring the server, removing and replacing devices, and diagnostics and troubleshooting information.
Page 16 The following illustration shows a server with sixteen 2.5-inch hot-swap hard disk drive bays. SATA/SAS hard disk drive bays 8 9 10 11 12 13 14 15 Figure 3. 16-drive-capable model front view Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 17 The following illustration shows a server with eight 3.5-inch hot-swap hard disk drive bays. SATA/SAS hard disk drive bays Figure 6. 3.5-inch hot-swap model front view The following illustration shows a server with twelve 3.5-inch hot-swap hard disk drive bays. Chapter 1. The System x3650 M5 server...
Page 18 Service Information website. The Service Information website provides additional information for parts installation and replacement videos, and error codes for server support. The following illustration shows the QR code (http://ibm.co/1qD4JX4): Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 19: The Documentation Cd
If Autostart is disabled or is not enabled for all users, use one of the following procedures: – If you are using a Windows operating system, insert the CD into the CD or DVD drive and click Start -> Run. In the Open field, type e:\win32.bat Chapter 1. The System x3650 M5 server...
Page 20: Related Documentation
Safety Information This document is in PDF format on the Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 21: Notices And Statements In This Document
The following information is a summary of the features and specifications of the server. Depending on the model, some features might not be available, or some specifications might not apply. Microprocessor (depending on the model): Chapter 1. The System x3650 M5 server...
Page 22 3.5-inch models: – Supports up to eight 3.5-inch simple-swap SAS/SATA hard disk drive bays. – Supports up to fourteen 3.5-inch hot-swap and two 2.5-inch hot-swap SAS/SATA hard disk drive bays. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 23 – Slot 3: PCI Express 3.0 x8 (full-height, half-length) v Type 2 – Slot 1: PCI Express 3.0 x8 (full-height, full-length) – Slot 2: PCI Express 3.0 x8 (full-height, full-length) – Slot 3: ML2 v Type 3 Chapter 1. The System x3650 M5 server...
Page 24 All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296. Actual sound-pressure levels in a given Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 25 Minimum configuration: 525.45 Btu per hour (AC 154 watts) v Maximum configuration: 6667 Btu per hour (AC 1954 watts) Environment: The Lenovo System x3650 M5 compute node complies with ASHRAE class A3 specifications. Chapter 1. The System x3650 M5 server...
Page 26 – During maintenance on any hardware, a properly functioning wrist strap must be used by any personnel who contacts IT equipment. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 27: What Your Server Offers
(as the IPMI event log), the integrated management module (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to Lenovo Support or view the information as a text file or HTML file.
Page 28 The server can support up to 1536 GB of system memory. The server provides 24 dual inline memory module (DIMM) connectors. The server memory controller supports error correcting code (ECC) for PC4-17000 (DDR4-2133), DDR4 (fourth-generation double-data-rate), synchronous dynamic random access memory (SDRAM) DIMMs. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 29 Service Information website provides additional information for parts installation and replacement videos, and error codes for server support. For the QR code, see QR code information on page Chapter 1, “The System x3650 M5 server,” on page 1. v Multi-core processing ™...
Page 30: Ibm Systems Director
Discovering, navigating, and visualizing systems on the network with the detailed inventory and relationships to the other network resources v Notifying users of problems that occur on systems and the ability to isolate the sources of the problems Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 31: Reliability, Availability, And Serviceability
Memory mirroring and memory sparing support v Memory error correcting code and parity test v Memory down sizing (non-mirrored memory). After a restart of the server after the memory controller detected a non-mirrored uncorrectable error and the Chapter 1. The System x3650 M5 server...
Page 32: Server Controls, Leds, And Power
This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. For the locations of other LEDs on the system board, see “System-board LEDs” on page 32. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 33: Front View
Video information panel connector Rack Rack release release latch latch Hard disk drive User information tag Hard disk drive status LED (yellow) activity LED (green) Figure 12. 8 hard-disk drive configuration front view Chapter 1. The System x3650 M5 server...
Page 34: Operator Information Panel
USB connectors: Connect a USB device, such as a USB mouse or keyboard to any of these connectors. Operator information panel The following illustration shows the controls and LEDs on the operator information panel. Operator information panel v Type 1 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 35: Lcd System Information Display Panel
This LED is controlled by the IMM. LCD system information display panel Use this information for an overview of the LCD system information display panel, which displays various types of information about the server. Chapter 1. The System x3650 M5 server...
Page 36 The following is an example of the information that you will see on the display panel. This example shows the layout of the information in the main menu when the debug feature is enabled. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 37 – Universal Unique Identifier (UUID) string v System firmware levels: – UEFI code level – IMM code level – pDSA code level v IMM network information: – IMM hostname – IMM dedicated MAC address Chapter 1. The System x3650 M5 server...
Page 38: Rear View
Guide for more information. v Ethernet connectors: Use either of these connectors to connect the server to a network. When you enable shared Ethernet for IMM2.1 in the Setup utility, you Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 39 LED is lit, it indicates that the power supply is supplying adequate dc power to the system. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see “DC power-supply LEDs” on page 77. Chapter 1. The System x3650 M5 server...
Page 40 Slot 4 Slot 5 Slot 1 Slot 6 Slot 2 Slot 7 Slot 3 Slot 8 Figure 21. PCI riser-card adapter expansion slot locations Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 41: Server Components
Slot 3 Figure 23. PCI riser-card adapter expansion slot locations Server components The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. Chapter 1. The System x3650 M5 server...
Page 42 (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 43 / config power / config power / config connector 1 connector 2 connector 3 Figure 25. System-board internal connectors System-board external connectors The following illustration shows the external connectors on the system board. Chapter 1. The System x3650 M5 server...
Page 44 The following illustration shows the location of the switches, jumpers, and buttons on the server. Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 45 2 and 3 before the server is turned on alters which flash ROM page is loaded. Do not change the jumper pin position after the server is turned on. This can cause an unpredictable problem. The following table describes the functions of the SW6 switch block on the system board. Chapter 1. The System x3650 M5 server...
Page 46 (use this button only when you are directed to do so by Lenovo Support). System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 47 – Type 1 PCI riser card PCI riser-card assembly Slot 1, PCIe x8 Slot 2, PCIe x8 Slot 3, PCIe x8 Figure 29. Type 1 PCI riser card – Type 2 PCI riser card Chapter 1. The System x3650 M5 server...
Page 48 – Type 4 PCI riser card PCI riser-card assembly Slot 1, PCIe x16 Slot 3, ML2 Figure 32. Type 4 PCI riser card v Riser-card assembly 2 – Type 5 PCI riser card Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 49 Note: Error LEDs remain lit only while the server is connected to power. Upper PCI slot error LED Center PCI slot error LED Lower PCI slot error LED Figure 35. Riser-card assembly LEDs Chapter 1. The System x3650 M5 server...
Page 50 (mini-SAS HD connector) backplate (iPASS connector) Figure 36. Type 1 v 2.5-inch hot-swap hard disk drive backplanes – Type 2 2.5-inch HDD hot-swap backplane Figure 37. Type 2 – Type 3 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 51 2.5-inch HDD hot-swap backplane (expander) Figure 38. Type 3 v 3.5-inch simple-swap hard disk drive backplate assembly – Type 4 Chapter 1. The System x3650 M5 server...
Page 52 3.5-inch HDD simple-swap backplate (iPASS connector) 3.5-inch HDD simple-swap backplate for RAID card (mini-SAS HD connector) Figure 39. Type 4 v 3.5-inch hot-swap hard disk drive backplanes – Type 5 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 53: Server Power Features
Approximately 5 seconds after the server is connected to power, one or more fans might start running to provide cooling while the server is connected to power and the power-on button LED will blink quickly. Approximately 5 to 10 seconds after Chapter 1. The System x3650 M5 server...
Page 54 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 55 PCI Express riser-card assembly. Otherwise, the Wake on LAN feature might not work. v The Integrated Management Module II (IMM2) can turn off the server as an automatic response to a critical system failure. Chapter 1. The System x3650 M5 server...
Page 56 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 57: Chapter 2. Configuration Information And Instructions
To check for the latest level of firmware, such as the UEFI firmware, device drivers, and integrated management module (IMM) firmware, go to http://www.ibm.com/support/fixcentral/. Download the latest firmware for the server; then, install the firmware, using the instructions that are included with the downloaded files. © Copyright Lenovo 2015...
Page 58: Configuring The Server
For information about using the IMM, see “Using the integrated management module” on page 54 and the Integrated Management Module II User's Guide at http://www.ibm.com/support/entry/ portal/docdisplay?lndocid=MIGR-5086346. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 59: Using The Serverguide Setup And Installation Cd
v VMware ESXi embedded hypervisor An optional USB flash device with VMware ESXi embedded hypervisor software is available for purchase. Hypervisor is virtualization software that enables multiple operating systems to run on a host system at the same time. The USB embedded hypervisor flash device can be installed in USB connectors 3 and 4 on the system board.
Page 60 ServerGuide typical operating-system installation The ServerGuide program can reduce the time it takes to install an operating system. It provides the device drivers that are required for your hardware and for Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 61: Using The Setup Utility
If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, you can download operating-system installation instructions for the server from http:// support.lenovo.com/. Using the Setup utility Use these instructions to start the Setup utility.
Page 62 If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). – Power Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 63 Select this choice to view or change power capping to control consumption, processors, and performance states. – Operating Modes Select this choice to view or change the operating profile (performance and power utilization). – Legacy Support Select this choice to view or set legacy support. - Force Legacy Video on Boot Select this choice to force INT video support, if the operating system does not support UEFI video output standards.
Page 64 This choice is on the full Setup utility menu only. The POST event log contains the most recent error codes and messages that were generated during POST. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 65 The system-event log contains POST and system management interrupt (SMI) events and all events that are generated by the baseboard management controller that is embedded in the integrated management module (IMM). Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the system-event log.
Page 66 Change the position of the power-on password switch (switch 2) on the system board switch block (SW6) to bypass the power-on password check (see Table 3 on page 32 for more information). Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 67: Using The Boot Manager
System TPM physical Switch block 6 (SW6) presence jumper UEFI boot backup jumper CMOS clear jumper Figure 42. System-board switches, jumpers, and buttons Attention: Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. See the safety information that begins “Safety”...
Page 68: Starting The Backup Server Firmware
The IMM supports the following basic systems-management features: v Active Energy Manager. v Alerts (in-band and out-of-band alerting, PET traps - IPMI style, SNMP, e-mail). v Auto Boot Failure Recovery (ABR). Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 69 v Automatic microprocessor disable on failure and restart in a two-microprocessor configuration when one microprocessor signals an internal error. When one of the microprocessors fail, the server will disable the failing microprocessor and restart with the other microprocessor. v Automatic Server Restart (ASR) when POST is not complete or the operating system hangs and the operating system watchdog timer times-out.
Page 70: Using The Remote Presence And Blue-Screen Capture Features
3. Separate the first six and last six hexadecimal characters. 4. Add “FF” and “FE” in the middle of the 12 characters (for example, 5C F3 FC FF FE 5E AA D0). Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 71 5. Convert the first pair of hexadecimal characters to binary (for example, 5=0101, C=1100, which results in 01011100 F3 FC FF FE 5E AA D0). 6. Flip the 7th binary character from left (0 to 1 or 1 to 0), which results in 01011110 F3 FF FE 5E AA D0.
Page 72: Using The Embedded Hypervisor
Embedded Hypervisor in the boot order. When Embedded Hypervisor is in the correct location in the boot order, press Enter. Select Commit Changes and press Enter. 6. Select Save Settings and then select Exit Setup. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 73: Configuring The Ethernet Controller
To find device drivers and information about configuring the Ethernet controllers, go to http://support.lenovo.com/. Enabling Features on Demand Ethernet software You can activate the Features on Demand (FoD) software upgrade key for Fibre Channel over Ethernet (FCoE) and iSCSI storage protocols that is integrated in the integrated management module.
Page 74: Advanced Settings Utility Program
Installing a newer version About this task To locate and install a newer version of IBM Systems Director, complete the following steps: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 75: Updating The Universal Unique Identifier (Uuid)
Procedure 1. Check for the latest version of IBM Systems Director: a. Go to http://www.ibm.com/systems/management/director/ downloads.html. b. If a newer version of IBM Systems Director than what comes with the server is shown in the drop-down list, follow the instructions on the web page to download the latest version.
Page 76 Up to 16-byte hexadecimal value assigned by you. [access_method] The access method that you selected to use from the following methods: v Online authenticated LAN access, type the command: [host <imm_internal_ip>] [user <imm_user_id>][password <imm_password>] Where: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 77 Note: Changes are made periodically to the website. The actual procedure might vary slightly from what is described in this document. a. Go to http://support.lenovo.com/. b. Click the Downloads tab at the top of the panel. c. Under ToolsCenter, select View ToolsCenter downloads.
Page 78: Updating The Dmi/Smbios Data
2. ASU sets the DMI in the Integrated Management Module (IMM). Select one of the following methods to access the Integrated Management Module (IMM) to set the DMI: v Online from the target system (LAN or keyboard console style (KCS) access) Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 79 v Remote access to the target system (LAN based) v Bootable media containing ASU (LAN or KCS, depending upon the bootable media) 3. Copy and unpack the ASU package, which also includes other required files, to the server. Make sure that you unpack the ASU and the required files to the same directory.
Page 80 Where: imm_external_ip The external IMM LAN IP address. There is no default value. This parameter is required. imm_user_id The IMM account (1 of 12 accounts). The default value is USERID. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 81 imm_password The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero 0 not an O). The following commands are examples of using the userid and password default values and not using the default values: Examples that do not use the userid and password default values: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>...
Page 82 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 83: Chapter 3. Troubleshooting
System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact your approved warranty service provider. For instructions for running DSA, see the Dynamic System Analysis Installation and User's Guide. © Copyright Lenovo 2015...
Page 84 If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 85: Undocumented Problems
Service bulletins Lenovo continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the System x3650 M5 server. Chapter 3. Troubleshooting...
Page 86: Checkout Procedure
To find service bulletins that are available for the System x3650 M5 server, go to http://support.lenovo.com/ and search for 5462, and retain. Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.
Page 87: Performing The Checkout Procedure
Performing the checkout procedure Use this information to perform the checkout procedure. About this task To perform the checkout procedure, complete the following steps: Procedure 1. Is the server part of a cluster? v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2.
Page 88 DSA Portable creates a DSA log, which is a chronologically ordered merge of the system-event log (as the IPMI event log), the integrated management module (IMM) event log (as the ASM event log), and the operating-system Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 89 You can send the DSA log as a file to Lenovo Support (when requested by Lenovo Support) or view the information as a text file or HTML file. Note: Use the latest available version of DSA to make sure you are using the most recent configuration data.
Page 90: Power-Supply Leds
3. Restart the server. If the error remains, check the power-supply LEDs. 4. If the problem remains, replace the power-supply. The power supply Replace the power supply. has failed. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 91 AC power-supply LEDs Error (!) Description Action Notes The power supply Replace the power supply. Blinking has failed. The power supply Replace the power supply. Blinking has failed. Power-supply not Typically indicates a 1. Reseat the power supply. fully seated, faulty power-supply is not 2.
Page 92: System Pulse Leds
The following LEDs are on the system board and monitor the system power-on and power-off sequencing and boot progress (see “System-board LEDs” on page 32 for the location of these LEDs). Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 93: Pci Riser-Card Leds
Table 5. System pulse LEDs Description Action IMM2 heartbeat IMM2 heartbeat boot process. The following steps describe the different stages of the IMM2 heartbeat sequencing process. 1. When this LED is blinking fast (approximately 4Hz), this indicates, that the IMM2 code is in the loading process. 2.
Page 94 DSA Preboot to view these logs, although you must restart the server to use DSA Preboot. To install DSA Portable or check for and download a later version of DSA Preboot CD image, go to http://www.ibm.com/support/entry/ portal/docdisplay?lndocid=SERV-DSA. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 95: Clearing The Event Logs
Run DSA Portable to view the diagnostic controlled network ports). event log (requires IPMI driver) or create an output file that you can send to Lenovo service and support (using ftp or local copy). v Use IPMItool to view the system-event log (requires IPMI driver).
Page 96: Post
Vital product data and firmware information For system-specific information about the action that you should take as a result of a message that DSA generates, see Appendix C, “DSA diagnostic test results,” on page 623. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 97 If you cannot find a problem by using DSA, see “Solving undetermined problems” on page 111 for information about testing the server. Note: DSA Preboot might appear to be unresponsive when you start the program. This is normal operation while the program loads. Make sure that the server has the latest version of the DSA code.
Page 98 Failed: The test detected an error. Aborted: The test could not proceed because of the server configuration Additional information concerning test failures is available in the extended diagnostic results for each test. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 99: Automated Service Request (Call Home)
If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select completed tests to view the results. Results You can also send the DSA error log to Lenovo support to aid in diagnosing the server problems. Automated service request (call home) Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is detected.
Page 100: Cd/Dvd Drive Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 101: General Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 102 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 103: Hypervisor Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 104: Keyboard, Mouse, Or Usb-Device Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 105: Memory Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 106 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 107: Microprocessor Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 108: Monitor And Video Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 109 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 110: Network Connection Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 111: Power Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 112 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 113 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 114 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 115: Remove The Following Components If The Pwr Rail E Error Has Been Recorded In
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 116 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 117: Hard Disk Drives At Backplane Assembly 1 And/Or Backplane Assembly
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 118: Riser-Card Assembly
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 119: Serial-Device Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 120: Serverguide Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 121: Software Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 122: Video Problems
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 123: Lcd Monitor Connected To Front Vga Port (If One Is Present)
Table 7. Components associated with power rail errors Pwr rail error in the IMM event log Components Pwr rail A error v Microprocessor 1 Pwr rail B error v DIMMs 1 through 12 Pwr rail C error v Microprocessor 2 Pwr rail D error v DIMMs 13 through 24 Pwr rail E error...
Page 124: Hard Disk Drive Backplane Assembly 1 And/Or Backplane Assembly
If the server does not start from the minimum configuration, see “Power-supply LEDs” on page 76 to replace the components in the minimum configuration one at a time until the problem is isolated. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 125: Solving Ethernet Controller Problems
Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. About this task Try the following procedures: Procedure v Make sure that the correct device drivers, which come with the server are...
Page 126: Problem Determination Tips
The model name and serial number are located on the ID label on the front of the server as shown in the following illustration. Note: The illustrations in this document might differ slightly from your hardware. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 127: Recovering The Server Firmware (Uefi Update Failure)
Configuration option settings v Operating-system control-file setup See Appendix D, “Getting help and technical assistance,” on page 689 for information about calling Lenovo for service. Recovering the server firmware (UEFI update failure) Use this information to recover the server firmware.
Page 128: In-Band Manual Recovery Method
2. Turn off the server, and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the top cover” on page 147). 4. Locate the UEFI boot backup jumper (J15) on the system board. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 129 System TPM physical Switch block 6 (SW6) presence jumper UEFI boot backup jumper CMOS clear jumper Figure 47. UEFI boot backup jumper (J15) location 5. Move the UEFI boot backup jumper (J15) from pins 1 and 2 to pins 2 and 3 to enable the UEFI recovery mode.
Page 130: In-Band Automated Boot Recovery Method
2. When the prompt Press F3 to restore to primary is displayed, press F3 to start the server from the primary bank. Nx-boot failure Use this information for Nx-boot failure. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 131 Configuration changes, such as added devices or adapter firmware updates, and firmware or application code problems can cause the server to fail POST (the power-on self-test). If this occurs, the server responds in either of the following ways: v The server restarts automatically and attempts POST again. v The server hangs, and you must manually restart the server for the server to attempt POST again.
Page 132 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 133: Chapter 4. Parts Listing, Lenovo System X3650 M5 Type 5462
See “Structural parts” on page 128 for the list of structural parts. v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 134 Figure 48. Server components The following table lists the part numbers for the server replaceable components. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 135 Microprocessor, Intel Xeon E5-2650L v3, 1.8 GHz, 30 MB, 2133 MHz, 00AE687 65 W (12-core) Microprocessor, Intel Xeon E5-2648L v3, 1.8 GHz, 30 MB, 2133 MHz, 00KJ039 75 W (12-core) Chapter 4. Parts listing, Lenovo System x3650 M5 Type 5462...
Page 136 94Y8146 900W High Efficiency Platinum AC Power Supply 94Y8148 900W DC Power Supply 94Y8167 1300W High Efficiency Platinum AC Power Supply 94Y8177 1500W High Efficiency Platinum AC Power Supply 94Y8181 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 137 Hard disk drive, 3.5-inch hot-swap, 5 TB, SATA, 7.2 K 00FN159 Hard disk drive, 3.5-inch hot-swap, 6 TB, SATA, 7.2 K 00FN174 Hard disk drive, 3.5-inch hot-swap, 2 TB, SAS, 7.2 K 00FN189 Chapter 4. Parts listing, Lenovo System x3650 M5 Type 5462...
Page 138 3.5-inch HDD hot-swap backplane with 12 HDDs 00FJ754 2.5-inch HDD hot-swap backplane 00FJ756 2.5-inch HDD hot-swap backplane (expander) 00AG941 2.5-inch HDD simple-swap backplate (non-RAID) 00FK807 2.5-inch HDD simple-swap backplate (RAID) 00KA477 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 139 Intel I350-T4 ML2 Quad Port GbE Adapter 47C8210 Intel x520 Dual Port 10GbE SFP+ Adapte 49Y7962 Intel X540 ML2 Dual Port 10GbaseT Adapter 47C8152 Intel X540-T2 Dual Port 10GBaseT Adapter 49Y7972 External RDX Power Adapter 81Y8905 Chapter 4. Parts listing, Lenovo System x3650 M5 Type 5462...
Page 140 Cable, 0.6M HD SAS to mSAS 00D2142 Cable, 1.5M HD SAS to mSAS 00D2144 Cable, 3.0M HD SAS to mSAS 00D2148 Cable, 6.0M HD SAS to mSAS 44X3322 Cable, front HDD 80 mm 00KC582 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 141 46C2346 External RDX USB 3.0 drive dock 46C2347 320GB cartridge 46C5394 500GB cartridge 46C5395 NVIDIA Grid K1 (Actively Cooled) 90Y2432 NVIDIA Grid K2 (Actively Cooled) 90Y2395 NVIDIA Tesla K40c 90Y2408 Chapter 4. Parts listing, Lenovo System x3650 M5 Type 5462...
Page 142: Structural Parts
Structural parts Structural parts are not covered by the Statement of Limited Warranty. You can place an order on the structural parts from the Lenovo retail store. The following structural parts are available for purchase from the retail store. Table 9. Structural parts, Type 5462...
Page 143: Power Cords
Power cords for a specific country or region are usually available only in that country or region. Power cord part number Used in these countries and regions 39M5206 China 39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea Chapter 4. Parts listing, Lenovo System x3650 M5 Type 5462...
Page 144 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 145 Power cord part number Used in these countries and regions 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil Chapter 4. Parts listing, Lenovo System x3650 M5 Type 5462...
Page 146 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 147: Chapter 5. Removing And Replacing Components
Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server. See Chapter 4, “Parts listing, Lenovo System x3650 M5 Type 5462,” on page 119 to determine whether a component is a structural part, Tier 1 CRU, or Tier 2 CRU.
Page 148: 2.5-Inch Hard Disk Drive Cable Connection
However, this difference will not affect the cable routing. Follow the following illustrations to complete your cable routing. 8x2.5-inch simple-swap hard disk drive model v 8x2.5-inch simple-swap hard disk drive with hardware RAID Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 149 SAS signal cable Power / configuration cable Figure 50. 8x2.5-inch simple-swap hard disk drive with hardware RAID cabling v 8x2.5-inch simple-swap hard disk drive with software RAID Chapter 5. Removing and replacing components...
Page 150 8x2.5-inch hot-swap hard disk drive model v 8x2.5-inch hot-swap hard disk drive 2.5-inch HDD hot-swap backplane Power / configuration cable SAS 1 SAS 0 SAS signal cable Figure 52. Cable connection Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 151 SAS signal cable Power / configuration cable SAS 0 SAS 1 Figure 53. 8x2.5-inch hot-swap hard disk drive cabling 16x2.5-inch drive model The internal routing for the 16x2.5-inch drive model cables. The following illustration shows the internal routing for the 16x2.5-inch drive model cables.
Page 152 2.5-inch HDD hot-swap backplane Power / configuration cable SAS 1 SAS 0 SAS signal cable SAS 1 SAS 0 SAS signal cable Figure 55. 16x2.5-inch hot-swap hard disk drive cabling Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 153 SAS signal cables Power / configuration cables SAS 0 SAS 1 SAS 0 SAS 1 Figure 56. 16x2.5-inch hot-swap hard disk drive cabling v 16x2.5-inch hot-swap hard disk drive with one expander Power / configuration cable 2.5-inch HDD hot-swap backplane (expander) 2.5-inch HDD hot-swap backplane Power / configuration cable SAS signal cable...
Page 154 However, this difference will not affect the cable routing. Follow the following illustrations to complete your cable routing. 24x2.5-inch hot-swap hard disk drive model v 24x2.5-inch hot-swap hard disk drive with 3 identical backplanes Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 155 2.5-inch HDD hot-swap backplane Power / configuration cable 2.5-inch HDD hot-swap backplane Power / configuration cable SAS 1 2.5-inch HDD hot-swap backplane SAS 0 Power / configuration cable SAS signal cable SAS 1 SAS 0 SAS signal cable SAS 1 SAS 0 SAS signal cable Figure 59.
Page 156 Figure 61. 24x2.5-inch hot-swap hard disk drive cabling SAS signal cables Power / configuration cables SAS 0 SAS 1 SAS 1 SAS 0 SAS 0 SAS 1 Figure 62. 24x2.5-inch hot-swap hard disk drive cabling Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 157 v 24x2.5-inch hot-swap hard disk drive with two expanders Power / configuration cable 2.5-inch HDD hot-swap backplane (expander) Power / configuration cable 2.5-inch HDD hot-swap backplane (expander) 2.5-inch HDD hot-swap backplane Power / configuration cable SAS signal cable SAS signal cable Figure 63.
Page 158: 3.5-Inch Hard Disk Drive Cable Connection
8x3.5-inch simple-swap hard disk drive with hardware RAID SAS signal cable Power / configuration cable Figure 65. 8x3.5-inch simple-swap hard disk drives with hardware RAID cabling v 8x3.5-inch simple-swap hard disk drive with software RAID Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 159 SAS signal cable Power / configuration cable Figure 66. 8x3.5-inch simple-swap hard disk drives with software RAID cabling 8x3.5-inch hot-swap hard disk drive model v 8x3.5-inch hot-swap hard disk drive Chapter 5. Removing and replacing components...
Page 160 However, this difference will not affect the cable routing. Follow the following illustrations to complete your cable routing. 12x3.5-inch hot-swap hard disk drive model v 12x3.5-inch hot-swap hard disk drive Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 161: Removing And Replacing Server Components
Removing and replacing structural parts Replacement of structural parts is your responsibility. If Lenovo installs a structural part at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
Page 162: Replacing The Top Cover
2. Place the cover-release latch in the open (up) position. 3. Position the top cover on top of the server. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 163: Removing And Replacing Tier 1 Crus
7. Reconnect the external cables and power cords. Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
Page 164: Replacing The Air Baffle
About this task To replace the air baffle, complete the following steps: Procedure 1. Read the safety information that begins on page “Safety” on page v and “Installation guidelines” on page 294. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 165 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. 3. Remove the top cover (see “Removing the top cover” on page 147). 4. Align the air baffle tabs with the baffle slots on both sides of the chassis; then, lower the air baffle into the server.
Page 166 4. Grasp the handle and align the power paddle module with the connector on the system board. Push the power paddle module to the system board and make sure it is firmly seated. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 167 Handle Power paddle assembly Figure 74. Power paddle module installation 5. Replacing the power supplies (See “Replacing a hot-swap ac power supply” on page 233). 6. Replacing the top cover (see “Replacing the top cover” on page 148). 7. Slide the server into the rack. 8.
Page 168 Figure 76. Front USB assembly installation 5. Connect the cable on the front USB assembly to the system board. The following illustration shows the cable routing for the front USB assembly. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 169 Front USB connector Front USB cable Figure 77. Front USB assembly cable routing Note: To connect the front USB assembly cable on the system board, press evenly on the cable. Pressing on one side of the cable might cause damage to the cable or connector.
Page 170 Figure 78. 2.5-inch hot-swap hard disk drives removal 3.5-inch hot-swap hard disk drive Latch Handle Figure 79. 3.5-inch hot-swap hard disk drives removal 4. Grasp the handle and slide the drive out of the drive bay. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 171 5. Reinstall the drive bay filler panel. 6. If you are instructed to return the drive assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a hot-swap hard disk drive Use this information to install a hot-swap hard disk drive. About this task The following notes describe the type of hard disk drives that the server supports and other information that you must consider when you install a hard disk drive.
Page 172 Use this information to remove a simple-swap hard disk drive. About this task You must turn off the server before removing simple-swap drives from the server. To remove a simple-swap SATA hard disk drive, complete the following steps. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 173 Attention: v To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive. v To make sure that there is adequate system cooling, do not operate the server for more than 2 minutes without either a hard disk drive or a filler panel installed in each bay.
Page 174 5. Install the hard disk drive in the drive bay. Align the drive assembly with the guide rails in the bay and gently push the drive into the bay until the drive stops. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 175 2.5-inch simple-swap hard disk drive Filler panel handle Figure 84. 2.5-inch simple-swap hard disk drive installation 3.5-inch simple-swap hard disk drive Filler panel Figure 85. 3.5-inch simple-swap hard disk drive installation 6. Reinstall the drive bay filler panel that you removed earlier, if needed. 7.
Page 176 Replacing the optical drive cable Use this information to install the optical drive cable. About this task To install the optical drive cable, complete the following steps: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 177 Procedure 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 294. 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. 3. Remove the top cover (see “Removing the top cover” on page 147). 4.
Page 178: Removing An Optical Drive
3. Remove the server top cover (see “Removing the top cover” on page 147). 1 Press and hold the release tab to the right as you 2 push the drive from the rear to slide it out of the bay. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 179 Release tab Figure 90. Optical drive removal 5. Slide the drive retention clip from the side of the drive. Save the clip to use when you install the replacement drive or replace the optical drive filler panel. Drive retention clip Alignment pins Figure 91.
Page 180 There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 181 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Class 1 Laser Product Laser Klasse 1 Laser Klass 1...
Page 182: Removing A Memory Module
5. Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 183 Figure 94. DIMM removal 6. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a memory module The following notes describe the types of DIMMs that the server supports and other information that you must consider when you install DIMMs.
Page 184 The RDIMM options that are available for the server are 4 GB, 8 GB, and 16 GB. The server supports a minimum of 4 GB and a maximum of 384 GB of system memory using RDIMMs. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 185 v The LRDIMM option that is available for the server is 32 GB and 64 GB. The server supports a minimum of 32 GB and a maximum of 1536 GB of system memory using LRDIMMs. Note: The amount of usable memory is reduced depending on the system configuration.
Page 186 For example, if you install 64 GB of memory using RDIMMs, only 32 GB of addressable memory is available when you use memory mirrored channel. The following diagram lists the DIMM connectors on each memory channel. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 187 Channel Microprocessor 2 Microprocessor 1 CPU2 CPU1 Figure 96. Connectors on each memory channel The following table shows the installation sequence for memory mirrored channel mode: Table 12. Memory mirrored channel mode DIMM population sequence Number of installed microprocessors DIMM connector population sequence 1, 4 9, 12 2, 5...
Page 188 5. Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 189 Figure 98. DIMM installation 6. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 7. Turn the DIMM so that the alignment slot align correctly with the alignment tab.
Page 190: Replacing The Fan Cage Assembly
1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 294. 2. Turn off the server and peripheral devices and disconnect all power cords. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 191 3. Remove the top cover (see “Removing the top cover” on page 147). 1 Align the pins on the fan cage assembly with the slots on both sides of the chassis and lower it into the server. 2 Rotate the fan cage assembly release latches down until the release latches are in the locked position and make sure the assembly is correctly seated into place.
Page 192 2. Remove the top cover (see “Removing the top cover” on page 147). 3. Touch the static-protective package that contains the new fan to any unpainted metal surface on the server. Then, remove the new fan from the package. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 193 4. Orient the fan over the fan slot in the fan cage so that the fan connector aligns with the connector on the system board. 5. Insert the fan into the fan slot in the fan cage and press it down until it is seated correctly in the slot.
Page 194 5. Loosen the thumbscrew that is used to secure the media cage onto the server. Thumbscrew Figure 104. Thumbscrew 6. Carefully push the media cage out of the server and set it aside. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 195 Media cage Figure 105. Media cage removal 7. If you are instructed to return the media cage, follow all of the packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the media cage Use this information to replace the media cage. About this task To install the media cage, complete the following steps: Procedure...
Page 196 Remember to insert the cables into the cable clip for proper routing. Front USB cable DVD drive cable Operator information / LCD panel cable Figure 108. Cable routing 7. Replace the top cover (see “Replacing the top cover” on page 148). Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 197 8. Slide the server into the rack. 9. Reconnect the power cords and any cables that you removed. 10. Turn on the peripheral devices and the server. Removing a riser-card assembly Use this information to remove a riser-card assembly. About this task See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/ for a list of riser-card assemblies that you can use with the server.
Page 198 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 294. 2. Turn off the server and peripheral devices and disconnect all power cords. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 199 3. Remove the top cover (see “Removing the top cover” on page 147). 4. Reinstall any adapters and reconnect any internal cables you might have removed in other procedures (see “Replacing an adapter” on page 192 and “Internal cable routing and connectors” on page 133). 5.
Page 200 3. Remove the top cover (see “Removing the top cover” on page 147). 4. Disconnect the signal cables from the connectors on the controller and note their locations. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 201 1 Press the retention tabs away from the controller; then, slightly lift up the rear of the controller, and 2 pull it out of the connector on the system board. Retention bracket Dedicated slotless RAID connector Retention bracket Figure 113. Dedicated slotless RAID controller removal 6.
Page 202: Removing An Adapter
The following illustration shows the locations of the adapter expansion slots from the rear of the server. Slot 4 Slot 5 Slot 1 Slot 6 Slot 2 Slot 7 Slot 3 Slot 8 Figure 115. PCI riser-card adapter expansion slot locations Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 203 3.5-inch rear two Slot 4 Slot 5 hard-disk-drive kit Slot 1 Slot 2 Slot 3 Figure 116. PCI riser-card adapter expansion slot locations 2.5-inch rear two 3.5-inch rear two hard-disk-drive kit Slot 4 Slot 5 hard-disk-drive kit Slot 3 Figure 117. PCI riser-card adapter expansion slot locations The following table describes the maximal card dimension supported in each slot.
Page 204 PCI expansion slot. 10. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 205 Removing an adapter in PCI expansion slot 4 or slot 5: Use this information to remove an adapter in PCI expansion slot 4 or slot 5. About this task To remove an adapter in PCI expansion slot 4 or slot 5, complete the following steps: Procedure 1.
Page 206: Replacing An Adapter
Replacing an adapter Use this information to replace an adapter. Replacing an adapter in a riser-card assembly: Use this section to replace an adapter in a riser-card assembly. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 207 About this task The following illustration shows the locations of the adapter expansion slots from the rear of the server. Slot 4 Slot 5 Slot 1 Slot 6 Slot 2 Slot 7 Slot 3 Slot 8 Figure 122. PCI riser-card adapter expansion slot locations 3.5-inch rear two Slot 4 Slot 5...
Page 208 2x10GbE Base T Adapter for System x Qlogic 8200 Dual PORT 90Y4600 90Y4605 10GbE SFP+ Adapter for System x Broadcom NetXtrme Dual 94Y5180 94Y5182 Port 10GbE SPG+ Adapter for System x Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 209 When you install an Intel X540 ML2 Dual Port 10GbaseT Adapter (Option part number is 00D1994), you need to install the System x3650 M5 PCIe Thermal Solution Kit (Option part number: 00MU908) first to avoid the potential thermal issue.
Page 210 For half-length and low profile adapters Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 211 PCI riser-card assembly 2 PCI riser-card assembly 1 Figure 127. Riser-card assembly installation - half-length and low profile adapters v For full-height, full-length adapters Note: Shipping brackets are only included in the server that is pre-configured with full-height, full-length adapters Chapter 5.
Page 212 3. Remove the server top cover (see “Removing the top cover” on page 147). 1 Rotate the bracket to the open position. 5. Slide the expansion-slot cover out of the server. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 213 2 Align the adapter with the PCI connector on the system board and press the adapter firmly into the PCI connector on the system board. Expansion-slot covers Adapters Brackets Adapter connector (slot 5) Adapter connector (slot 4) Figure 129. Adapter installation 7.
Page 214 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 294. 2. Turn off the server and peripheral devices and disconnect all power cords. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 215 3. Remove the top cover (see “Removing the top cover” on page 147). 4. Disconnect the battery/flash power module cable from the RAID adapter battery/flash power module connector. 5. If the flash power modules are located behind the full-height, full-length adapters, you need to remove the riser-card assemblies first.
Page 216 Make sure the wire cables are routed in the proper locations without blocking the retention brackets installation. 9. Reinstall the top cover (see “Replacing the top cover” on page 148). Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 217 10. Slide the server into the rack. 11. Reconnect the power cords and all external cables, and turn on the server and peripheral devices. Removing the rear two hard-disk-drive kit Use this information to remove the rear two hard-disk-drive kit. About this task See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/ for a list of hard disk drives that you can use with the server.
Page 218 2. Please refer to the following rules for the rear two hard-disk-drive kit numbering. v 2.5-inch hot-swap hard disk drive model – 2.5-inch rear two hard-disk-drive kit numbering Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 219 SATA/SAS hard disk drive bays Figure 136. 2.5-inch rear two hard-disk-drive kit numbering – 2.5-inch rear two hard-disk-drive kit numbering SATA/SAS hard disk drive bays Figure 137. 2.5-inch rear two hard-disk-drive kit numbering v 3.5-inch hot-swap hard disk drive model –...
Page 220 1 Figure 140. 2.5-inch rear two hard-disk-drive kit installation v 3.5-inch rear two hard-disk-drive kit installation 3.5-inch rear two hard-disk-drive kit Figure 141. 3.5-inch rear two hard-disk-drive kit installation Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 221 5. Connect the Mini-SAS HD cable from the rear hard drive backplane to the RAID card. v For 2.5-inch rear two hard-disk-drive kit 2.5-inch rear hard-disk-drive kit SAS 0 Mini-SAS HD cable Raid adapter Figure 142. 2.5-inch rear two hard-disk-drive kit cable routing v For 3.5-inch rear two hard-disk-drive kit, there are two possible cable routing configurations: –...
Page 222 Raid adapter SAS signal cable Figure 143. 3.5-inch rear two hard-disk-drive kit cable routing – Connect to the 3.5-inch HDD hot-swap backplane with 12 HDDs from the rear hard drive backplane Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 223 3.5" hard disk drive cage SAS signal cable Figure 144. 3.5-inch rear two hard-disk-drive kit cable routing 6. Press down the HDD kit firmly until the HDD kit is fully seated in the connector on the system board. 7. Replace the top cover (see “Replacing the top cover” on page 148). 8.
Page 224 Figure 145. Front USB/operator information panel cable removal 6. Loosen screws and remove them. Screws Figure 146. Screw removal 7. Tilt the cable cover and remove it from the server. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 225 Cable cover Figure 147. Cable cover removal 8. Grasp the EIA assembly and pull it slightly forward to remove it from the server. EIA assembly Figure 148. EIA assembly removal 9. Position the EIA assembly as shown in the following illustration; then, remove the assembly out of the server.
Page 226 The cable sockets on the system board are fragile. Any damage to the cable sockets may require replacing the system board. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 227 Front video cable Figure 150. Front video cable removal 6. Loosen screws and remove them. Screws Figure 151. Screw removal 7. Tilt the cable cover and remove it from the server. Chapter 5. Removing and replacing components...
Page 228 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables. 3. Remove the top cover (see “Removing the top cover” on page 147). Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 229 4. Remove the fan cage assembly (see “Removing the fan cage assembly” on page 175). 5. Disconnect the front USB/operator information panel cables from the connector mounted on the chassis side wall. Note: Disengage all latches, release tabs or locks on cable connectors when you disconnect all cables from the system board.
Page 230 8. Grasp the EIA assembly and pull it slightly forward to remove it from the server. EIA assembly Figure 157. EIA assembly removal 9. Position the EIA assembly as shown in the following illustration; then, remove the assembly out of the server. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 231 EIA assembly Figure 158. Cable removal 10. If you are instructed to return the EIA assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. For the left EIA assembly 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines”...
Page 232 Front video cable Figure 159. Front video cable removal 6. Loosen screws and remove them. Screws Figure 160. Screw removal 7. Tilt the cable cover and remove it from the server. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 233 Cable cover Figure 161. Cable cover removal 8. Grasp the EIA assembly and pull it slightly to remove it from the server. EIA assembly Figure 162. EIA assembly removal 9. If you are instructed to return the EIA assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 234 4. Remove the fan cage (see “Removing the fan cage assembly” on page 175). 5. Insert the cable connector into the cable connector holder. EIA assembly Cable connector holder Figure 163. Cable connector installation 6. Align the EIA assembly with the alignment pin. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 235 Alignment pin EIA assembly Figure 164. EIA assembly alignment 7. Push the EIA assembly slightly toward the rear of the server to fix the EIA assembly on the server. EIA assembly Figure 165. EIA assembly installation 8. Tilt and install the cable cover. Chapter 5.
Page 236 10. Connect the front USB/operator information panel cables to the system board and the connector mounted on the chassis side wall. Front USB / operator information panel cable Figure 168. Cable connection Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 237 11. Replace the fan cage assembly (see “Replacing the fan cage assembly” on page 176). 12. Replace the top cover (see “Replacing the top cover” on page 148). 13. Slide the server into the rack. 14. Reconnect the power cords and any cables that you removed. 15.
Page 238 Alignment pin EIA assembly Figure 170. EIA assembly alignment 7. Tilt and install the cable cover. Cable cover Figure 171. Cable cover installation 8. Fasten screws. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 239 Screws Figure 172. Screw installation 9. Connect the front video cable to the system board. Front video cable Figure 173. Cable connection 10. Replace the fan cage assembly (see “Replacing the fan cage assembly” on page 176). 11. Replace the top cover (see “Replacing the top cover” on page 148). 12.
Page 240 4. Remove the fan cage (see “Removing the fan cage assembly” on page 175). 5. Insert the cable connector into the cable connector holder. EIA assembly Cable connector holder Figure 174. Cable connector installation 6. Align the EIA assembly with the alignment pin. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 241 Alignment pin EIA assembly Figure 175. EIA assembly alignment 7. Push the EIA assembly slightly toward the rear of the server to fix the EIA assembly on the server. EIA assembly Figure 176. EIA assembly installation 8. Angle the cable cover as shown in the following illustration and slide the cable arm towards the front of the server.
Page 242 10. Connect the front USB/operator information panel cables to the system board and the connector mounted on the chassis side wall. Front USB / operator information panel cable Figure 179. Cable connection Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 243 11. Replace the fan cage assembly (see “Replacing the fan cage assembly” on page 176). 12. Replace the top cover (see “Replacing the top cover” on page 148). 13. Slide the server into the rack. 14. Reconnect the power cords and any cables that you removed. 15.
Page 244 Alignment pin EIA assembly Figure 181. EIA assembly alignment 7. Tilt and install the cable cover. Cable cover Figure 182. Cable cover installation 8. Fasten screws. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 245 Screws Figure 183. Screw installation 9. Connect the front video cable to the system board. Front video cable Figure 184. Cable connection 10. Replace the fan cage assembly (see “Replacing the fan cage assembly” on page 176). 11. Replace the top cover (see “Replacing the top cover” on page 148). 12.
Page 246 4. Press and hold the release tab to the left. Grasp the handle and pull the power supply out of the server. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 247 Power supply filler panel Hot-swap power supply 2 Figure 185. Power supply removal 5. If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a hot-swap ac power supply Use this information to replace a hot-swap ac power supply.
Page 248 3. If you are installing a hot-swap power supply into an empty bay, remove the power-supply filler from the power-supply bay. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 249 Power supply filler panel Hot-swap power supply 2 Figure 186. Power supply installation 4. Grasp the handle on the rear of the power supply and slide the power supply forward into the power-supply bay until it clicks. Make sure that the power supply connects firmly into the power-supply connector.
Page 250 Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source and the point of connection of the earthing electrode conductor. Statement 31 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 251 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded power source. v Connect to properly wired power sources any equipment that will be attached to this product.
Page 252 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 294. 2. If only one power supply is installed, turn off the server and peripheral devices and disconnect all power cords. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 253 3. If the server is in a rack, at the back of the server, pull back the cable management arm to gain access to the rear of the server and the power supply. 4. Press and hold the release tab to the left. Grasp the handle and pull the power supply out of the server.
Page 254 Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source and the point of connection of the earthing electrode conductor. Statement 31 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 255 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded power source. v Connect to properly wired power sources any equipment that will be attached to this product.
Page 256 2. Touch the static-protective package that contains the hot-swap power supply to any unpainted metal surface on the server; then, remove the power supply from the package and place it on a static-protective surface. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 257 3. Turn off the circuit breaker for the dc power source to which the new power supply will be connected. Disconnect the power cord from the dc power source. 4. Attach the dc power cable to the new power supply. Figure 189.
Page 258 175). 6. Lift the two front release latches and rotate the backplate assembly/backplane toward the rear of the server to remove the backplate assembly/backplane. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 259 Release latchs 2.5-inch HDD hot-swap backplane (expander) 2.5-inch HDD hot-swap backplane Figure 192. 2.5-inch simple-swap backplate assembly/hot-swap hard disk drive backplane removal 7. Disconnect all cables from the hard disk drive backplane and the system board. Note: Disengage all latches, release tabs or locks on cable connectors when you disconnect all cables from the system board.
Page 260 13. Turn on the peripheral devices and the server. Removing the 3.5-inch simple-swap backplate assembly/hot-swap hard disk drive backplane Use this information to remove the 3.5-inch simple-swap backplate assembly/hot-swap hard disk drive backplane. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 261 About this task To remove the 3.5-inch simple-swap backplate assembly/hot-swap hard disk drive backplane, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 294. 2. Turn off the server and peripheral devices and disconnect all power cords. 3.
Page 262 175). 1 Insert the backplate assembly/backplane tabs into slots on the bottom of the drive cage at an angle; then, 2 rotate the backplate assembly/backplane toward the front the server. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 263 Note: You can connect the cables to the drive backplate assembly/backplane before installing the backplate assembly/backplane onto the cage or you can connect the cables after you install the backplate assembly/backplane, if that is easier for you. 3 Push the backplate assembly/backplane to the left to engage the assembly into place.
Page 264: Removing A Usb Embedded Hypervisor Flash Device
Figure 198. USB hypervisor flash device removal a. Unlock the retention latch on the USB connector by pushing down the blue locking collar. b. Grasp the flash device and pull to remove it from the connector. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 265 5. If you are instructed to return the flash device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a USB embedded hypervisor flash device Use this information to replace a USB embedded hypervisor flash device. About this task To install a USB hypervisor flash device, complete the following steps: Procedure...
Page 266: Removing The System Battery
The following notes describe information that you must consider when replacing the battery. About this task v Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 267: Replacing The System Battery
Battery Figure 200. System battery position a. If there is a rubber cover on the battery holder, use your fingers to lift the battery cover from the battery connector. b. Use one finger to tilt the battery horizontally out of its socket, pushing it away from the socket.
Page 268 4. Remove the top cover (see “Removing the top cover” on page 147). 5. If necessary, lift the riser-card assembly 2 out of the way (see “Removing a riser-card assembly” on page 183). 6. Insert the new battery: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 269 Battery Figure 202. System battery position a. Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. Figure 203. System battery installation b. Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds the battery securely.
Page 270 Use this information to replace a SD adapter. Before you begin Important: If your SD adapter option comes with VMware vSphere ESXi software preloaded, you must make configuration changes to your system UEFI before Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 271 installing the SD adapter in your compute node. See the documentation that comes with the SD adapter and “Using the Setup utility” on page 47 for information and instructions. About this task To install the SD adapter, complete the following steps: Procedure 1.
Page 272 2 Rotate the retention bracket to remove it from the server. Retention bracket Figure 207. Retention bracket removal 8. Carefully remove the LCD system information display panel out of the LCD panel assembly. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 273 LCD system information display panel Figure 208. LCD system information display panel removal 9. If you are instructed to return the LCD panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Removing the LCD system information display panel on a 2.5-inch model To remove the LCD system information display panel inside the media cage on a 2.5-inch model, complete the following steps.
Page 274 1 Pull the tab on the LCD retention bracket to the left to disengage the retention bracket. 2 Rotate the retention bracket to remove it from the server. Retention bracket Figure 211. Retention bracket removal Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 275 6. Carefully insert the LCD system information display panel into place. LCD system information display panel Figure 212. LCD system information display panel installation 7. Hinge the retention bracket into the slot on the LCD panel assembly and rotate it until it clicks into place. Retention bracket Figure 213.
Page 276 6. A separate bezel is needed if your media cage has a bezel without the opening and buttons for the LCD panel, To remove the media cage bezel, complete the following steps: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 277 a. Disengage the three snaps on the media cage bezel from the media cage. The following illustration shows the location of three snaps. Snaps Hooks Figure 216. Snaps (the rear side of the media cage) b. Lift the bezel upwards; then, pivot and rotate the bezel along the hooks to remove it from the media cage.
Page 278 Media cage Figure 219. LCD system information display panel installation 9. Insert the retention bracket into the slot on the media cage and push it until it clicks into place. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 279 Retention bracket Media cage Figure 220. Retention bracket installation 10. If you have removed the media cage bezel, install the new media cage bezel with LCD opening and buttons. Angle the media cage bezel and insert the three hooks on the rear side of the media cage bezel into slots on the media cage.
Page 280: Removing The Operator Information Panel Assembly
4. Disconnect the cable from the back of the operator information panel assembly. 1 Pull up the release tab slightly and 2 slide the operator information panel assembly out of the server. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 281 Operator information Release latch panel assembly Figure 223. Operator information panel removal 6. If you are instructed to return the operator information panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the operator information panel assembly Use this information to replace the operator information panel assembly.
Page 282 6. Replace the top cover (see “Replacing the top cover” on page 148). 7. Slide the server into the rack. 8. Reconnect the power cords and any cables that you removed. 9. Turn on the peripheral devices and the server. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 283 Removing the security bezel Use this information to remove the security bezel. About this task To remove the security bezel, complete the following steps. Procedure 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 294. 2.
Page 284: Removing And Replacing Tier 2 Crus
If you have other devices to install or remove, do so now. Otherwise, go to Completing the installation. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 285 Installation tool Microprocessor Figure 228. Microprocessor installation tools To remove a microprocessor and heat sink, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 294. 2. Turn off the server and peripheral devices and disconnect all power cords. 3.
Page 286 Heat sink release lever Heat sink Lock tab Figure 230. Heat sink removal 8. Open the microprocessor socket release levers and retainer. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 287 Microprocessor release lever Microprocessor release lever Figure 231. Microprocessor socket levers and retainer disengagement a. Identify which release lever is labeled as the first release lever to open and open it. b. Open the second release lever on the microprocessor socket. c.
Page 288 Align the installation tool with the screws, as shown in the following graphic, and lower the installation tool on the microprocessor. The installation tool rests flush on the socket only when it is aligned correctly. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 289 Installation tool Microprocessor Figure 234. Installation tool alignment c. To remove the microprocessor, gently twist the handle of the installation tool clockwise until it locks in the “H” or “L” position, depending on the size of microprocessor, and then lift the microprocessor out of the socket. Handle Installation tool Microprocessor...
Page 290 When one microprocessor is installed, the air baffle must be installed to provide proper system cooling. v Do not remove the first microprocessor from the system board when you install the second microprocessor. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 291 To download the latest level of server firmware and other code updates for your server, go to http://support.lenovo.com/. v The microprocessor speeds are automatically set for this server; therefore, you do not have to set any microprocessor frequency-selection jumpers or switches.
Page 292 6. Rotate the heat sink retention module release lever to the open position. Heat sink release lever Lock tab Retainer bracket Figure 238. Heat-sink lever rotation 7. Open the microprocessor socket release levers and retainer: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 293 Microprocessor release levers Figure 239. Microprocessor socket levers and retainer disengagement a. Identify which release lever is labeled as the first release lever to open and open it. b. Open the second release lever on the microprocessor socket. c. Open the microprocessor retainer. Attention: Do not touch the connectors on the microprocessor and the microprocessor socket.
Page 294 Figure 241. Installation tool handle adjustment The following illustrations show the installation tool in the locked and unlocked positions. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 295 Unlock Position Lock Position E5-x6xx v3 E5-x6xx v4 Figure 242. Installation tool Microprocessor Figure 243. Installation tool removal Attention: v Do not press the microprocessor into the socket. v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer.
Page 296 Identify which release lever is labeled as the first release lever to close and close it. c. Close the second release lever on the microprocessor socket. 11. Install the heat sink. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 297 Attention: v Do not set down the heat sink after you remove the plastic cover. v Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease”...
Page 298 13. Install the top cover (see “Replacing the top cover” on page 148). 14. Slide the server into the rack. 15. Reconnect the power cords and any cables that you removed. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 299 16. Turn on the peripheral devices and the server. Results Thermal grease: The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease.
Page 300 6. Use a screwdriver and remove the four screws that secure the retention module to the system board; then, lift the retention module from the system board. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 301 Heat sink retention module Figure 252. Heat-sink retention module removal 7. If you are instructed to return the heat-sink retention module, follow all the packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the heat-sink retention module Use this information to replace the heat-sink retention module.
Page 302: Removing The System Board
Features on Demand User's Guide. To download the document, go to /http://www.ibm.com/systems/x/fod/, log in, and click Help. To remove the system board, complete the following steps: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 303 Procedure 1. Read the safety information that begins on “Safety” on page v, “Handling static-sensitive devices” on page 297, and “Installation guidelines” on page 294. 2. Turn off the server and any attached devices. 3. Turn off the peripheral devices and disconnect all power cords. Note: When you replace the system board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
Page 304 System board handles Thumb screws Figure 254. System board removal 1 Push the system board toward the broadside of the server and 2 lift the system board up. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 305 Figure 255. System board removal 18. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Attention: Make sure to place the socket covers for the microprocessor sockets on the system board before returning the system board.
Page 306 Figure 256. System board installation 1 Slide the system-board toward the rear of the server to secure it in place. 2 Tighten the two thumbscrews to secure the system board to the chassis. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 307 System board handles Thumb screws Figure 257. System board installation 5. Reconnect to the system board the cables that you disconnected in step 13 of “Removing the system board” on page 288 (see “Internal cable routing and connectors” on page 133). 6.
Page 308: Installing Optional Devices
Installation guidelines Use the installation guidelines to install the Lenovo System x3650 M5 Type 5462. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the system to halt, which might result in the loss of data.
Page 309 v When you install your new server, take the opportunity to download and apply the most recent firmware updates. This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance.
Page 310 Do not allow your necktie or scarf to hang inside the server. v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist watches. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 311 Use this information to install a 8x 2.5-inch simple-swap HDD ServeRAID assembly kit. About this task You can install a Lenovo System x3650 M5 8x 2.5-inch simple-swap HDD ServeRAID assembly kit to support eight 2.5-inch simple-swap hard disk drives in the server. See http://www.ibm.com/systems/info/x86servers/serverproven/ compat/us/ for a list of supported optional devices.
Page 312 2.5-inch HDD simple-swap backplate Figure 258. 2.5-inch simple-swap/hot-swap hard disk drive backplate assembly/backplane installation 8. Connect the SAS signal and power/configuration cables to the system board. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 313 Use this information to install a 8x 3.5-inch simple-swap HDD ServeRAID assembly kit. About this task You can install a Lenovo System x3650 M5 8x 3.5-inch simple-swap HDD ServeRAID assembly kit to support eight 3.5-inch simple-swap hard disk drive model in the server. See http://www.ibm.com/systems/info/x86servers/ serverproven/compat/us/ for a list of supported optional devices.
Page 314 Plungers 3.5-inch HDD simple-swap backplate Figure 260. 3.5-inch simple-swap backplate assembly/hot-swap hard disk drive backplane 9. Connect the SAS signal and power/configuration cables to the system board. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 315 Use this information to install a 8x 2.5-inch hot-swap HDD assembly kit. About this task You can install a Lenovo System x3650 M5 8x 2.5-inch hot-swap HDD assembly kit to add eight additional 2.5-inch hot-swap hard disk drives in the server. See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/ for a...
Page 316 Note: You can connect the cables to the drive backplane before installing the backplane onto the cage or you can connect the cables after you install the backplane, if that is easier for you. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 317 2.5-inch HDD hot-swap backplane (expander) 2.5-inch HDD hot-swap backplane Figure 263. Backplane installation 8. Connect SAS signal and power/configuration cables to the backplane and the system board as the following illustrations. v If the new backplane is installed in slot 2, route cables as the following illustration.
Page 318 If the new backplane is installed in slot 3, route cables as following illustrations. a. If the backplane is installed in slot 2, route cables as the following illustration. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 319 2.5-inch HDD hot-swap backplane Power / configuration cable 2.5-inch HDD hot-swap backplane Power / configuration cable SAS 1 2.5-inch HDD hot-swap backplane SAS 0 Power / configuration cable SAS signal cable SAS 1 SAS 0 SAS signal cable SAS 1 SAS 0 SAS signal cable Figure 266.
Page 320 Power / configuration cable 2.5-inch HDD hot-swap backplane (expander) 2.5-inch HDD hot-swap backplane SAS signal cable Power / configuration cable SAS signal cable SAS signal cable Figure 268. Cable connection Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 321 Use this information to install a 8x 2.5-inch hot-swap HDD assembly kit with expander. About this task You can install a Lenovo System x3650 M5 8x 2.5-inch hot-swap HDD assembly with expander kit to add eight additional 2.5-inch hot-swap hard disk drives in the server. See http://www.ibm.com/systems/info/x86servers/serverproven/compat/ us/ for a list of supported optional devices.
Page 322 Note: You can connect the cables to the drive backplane before installing the backplane onto the cage or you can connect the cables after you install the backplane, if that is easier for you. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 323 2.5-inch HDD hot-swap backplane (expander) 2.5-inch HDD hot-swap backplane Figure 271. Expander installation 9. Connect mini-SAS HD cables, power/configuration and Mini-SAS HD Y-cable which come with the option kit to the backplanes and the system board. v If you are installing the new expander in slot 2, connect and route cables as the following illustrations.
Page 324 If you are installing the new expander in slot 3, connect and route cables as the following illustrations. a. If the backplane is installed in slot 2, connect and route cables as the following illustrations. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 325 2.5-inch HDD hot-swap backplane Power / configuration cable Power / configuration cable 2.5-inch HDD hot-swap backplane (expander) 2.5-inch HDD hot-swap backplane SAS signal cable Power / configuration cable SAS signal cable SAS signal cable Figure 274. Cable connections SAS signal cables Power / configuration cables SAS 0 SAS 1...
Page 326 Power / configuration cable SAS signal cable SAS signal cable Figure 276. Cable connections SAS signal cable (Y cable) Power / configuration cables SAS 0 SAS 1 Figure 277. Cable connections Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 327 10. If you removed the fan cage assembly, install it. (See “Replacing the fan cage assembly” on page 176). 11. Insert the hard disk drives and the fillers the rest of the way into the bays. 12. Install the top cover (see “Replacing the top cover” on page 148). 13.
Page 328 10. Install NVMe adapters in the connectors on the PCI riser card (see Installing an adapter). Attention: Incomplete insertion might cause damage to the server or the adapter. 11. Connect the four signal cables to the connectors on the NVMe adapter: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 329 Port 1 Port 0 NVMe adapter Figure 281. NVMe adapter connectors 12. Align and install the PCI riser-card assemblies in the server (see Installing a riser-card assembly). 13. Route the cables underneath the cable retention. v 8x 2.5-inch HDD + 4x 2.5-inch NVMe PCIe SSD Signal cables Power connector 3 Power connector 1...
Page 330 15. Insert the hard disk drives and the fillers the rest of the way into the bays. (See “Replacing a hot-swap hard disk drive” on page 157). Results If you have other devices to install or remove, do so now. Otherwise, go to Completing the installation. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 331 About this task Note: If you are installing the Dual Port 10GB-T Ethernet Daughter Card (Option number is 00D1994) in the server, you have to purchase and install a Lenovo System x3650 M5 PCIe thermal solution kit. See http://www.ibm.com/systems/ info/x86servers/serverproven/compat/us/ for a list of supported optional devices.
Page 332 2. Shut down and restart the server multiple times to ensure that the server is correctly configured and functions correctly with the newly installed devices. 3. Save the DSA log as a file and send it to Lenovo. For information about transferring data and logs, see “How to send DSA data.”...
Page 333: Appendix A. Integrated Management Module Ii (Imm2) Error Messages
System: The event is the result of a system error or a configuration change. device is the specific device in the server that caused the event to be generated. Serviceable Whether user action is required to correct the problem. © Copyright Lenovo 2015...
Page 334: Imm Events That Automatically Notify Support
If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event. User response The actions that you should perform to solve the event.
Page 335 Table 19. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f0021-2582ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (All PCI Error) 806f0021-2c01ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (ML2 Card Fault) 806f0021-3001ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName].
Page 336 806f010c-2012ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2013ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2014ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 337 Table 19. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f010c-2015ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2016ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2017ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 338 (Drive 22) 806f010d-0417ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 23) 806f010d-0418ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 24) Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 339 Table 19. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f010d-0419ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 25) 806f010d-041affff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 26) 806f010d-041bffff The Drive [StorageVolumeElementName]...
Page 340 Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 12) 806f020d-040dffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 13) 806f020d-040effff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 14) Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 341 Table 19. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f020d-040fffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 15) 806f020d-0410ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 16) 806f020d-0411ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName].
Page 342 Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-200affff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-200bffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 343 Table 19. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f050c-200cffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-200dffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-200effff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 344 (Drive 14) 806f060d-040fffff Array [ComputerSystemElementName] has failed. (Drive 15) 806f060d-0410ffff Array [ComputerSystemElementName] has failed. (Drive 16) 806f060d-0411ffff Array [ComputerSystemElementName] has failed. (Drive 17) 806f060d-0412ffff Array [ComputerSystemElementName] has failed. (Drive 18) Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 345 40000001-00000000 • 40000002-00000000 Table 19. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f060d-0413ffff Array [ComputerSystemElementName] has failed. (Drive 19) 806f060d-0414ffff Array [ComputerSystemElementName] has failed. (Drive 20) 806f060d-0415ffff Array [ComputerSystemElementName] has failed. (Drive 21) 806f060d-0416ffff Array [ComputerSystemElementName] has failed.
Page 346 CIM Information: Prefix: IMM and ID: 0007 Automatically notify Support: No SNMP Trap ID: User response: Information only; no action is required. Automatically notify Support: No User response: Information only; no action is required. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 347 40000008-00000000 • 4000000d-00000000 Automatically notify Support: No 40000008-00000000 Hostname set to [arg1] by user [arg2]. User response: Information only; no action is required. Explanation: This message is for the use case where user modifies the Hostname of a Management Controller. 4000000b-00000000 IP address of default gateway modified from [arg1] to [arg2] by user...
Page 348 Userid is [arg1] from WEB browser at IP address [arg2]. Explanation: This message is for the use case where a remote user has failed to establish a remote control session from a Web browser session. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 349 40000013-00000000 • 40000017-00000000 May also be shown as 4000001200000000 or 40000015-00000000 Management Controller [arg1] 0x4000001200000000 reset was initiated by user [arg2]. Severity: Info Explanation: This message is for the use case where a Management Controller reset is initiated by a user. Alert Category: System - Remote Login May also be shown as 4000001500000000 or Serviceable: No...
Page 350 Severity: Info Disable the watchdog. Alert Category: none If there was an operating-system error, check the Serviceable: No integrity of the installed operating system. CIM Information: Prefix: IMM and ID: 0026 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 351 4000001d-00000000 • 40000021-00000000 4000001d-00000000 Watchdog [arg1] Failed to 4000001f-00000000 Please ensure that the Capture Screen. Management Controller [arg1] is flashed with the correct firmware. The Explanation: This message is for the use case where Management Controller is unable to an operating system error has occurred and the screen match its firmware to the server.
Page 352 May also be shown as 4000002600000000 or Alert Category: none 0x4000002600000000 Serviceable: No Severity: Info CIM Information: Prefix: IMM and ID: 0035 Alert Category: System - Event Log 75% full Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 353 40000027-00000000 • 4000002b-00000000 Serviceable: No 40000029-00000000 Security: Userid: [arg1] had [arg2] login failures from an SSH client at IP CIM Information: Prefix: IMM and ID: 0038 address [arg3]. SNMP Trap ID: 35 Explanation: This message is for the use case where a Automatically notify Support: No user has failed to log in to a Management Controller from SSH.
Page 354 SNMP Trap ID: Serviceable: No Automatically notify Support: No CIM Information: Prefix: IMM and ID: 0046 User response: Information only; no action is SNMP Trap ID: required. Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 355 40000032-00000000 • 40000037-00000000 40000032-00000000 IPv6 DHCP enabled by user 40000035-00000000 IPv6 DHCP disabled by user [arg1]. [arg1]. Explanation: IPv6 DHCP assignment method is Explanation: IPv6 DHCP assignment method is enabled by user disabled by user May also be shown as 4000003200000000 or May also be shown as 4000003500000000 or 0x4000003200000000 0x4000003500000000...
Page 356 SNMP Trap ID: Explanation: A user has modified the telnet port Automatically notify Support: No number User response: Information only; no action is May also be shown as 4000003d00000000 or required. 0x4000003d00000000 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 357 4000003e-00000000 • 40000042-00000000 Severity: Info May also be shown as 4000004000000000 or 0x4000004000000000 Alert Category: none Severity: Info Serviceable: No Alert Category: none CIM Information: Prefix: IMM and ID: 0061 Serviceable: No SNMP Trap ID: CIM Information: Prefix: IMM and ID: 0064 Automatically notify Support: No SNMP Trap ID: User response: Information only;...
Page 358 Severity: Info CIM Information: Prefix: IMM and ID: 0069 Alert Category: none SNMP Trap ID: Serviceable: No Automatically notify Support: No CIM Information: Prefix: IMM and ID: 0072 SNMP Trap ID: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 359 40000049-00000000 • 4000004d-00000000 Automatically notify Support: No SNMP Trap ID: User response: Information only; no action is Automatically notify Support: No required. User response: Information only; no action is required. 40000049-00000000 SNMP [arg1] enabled by user [arg2] . 4000004c-00000000 LDAP Server configuration set by Explanation: A user enabled SNMPv1 or SNMPv3 or user [arg1]: SelectionMethod=[arg2], Traps...
Page 360 Serviceable: No CIM Information: Prefix: IMM and ID: 0080 CIM Information: Prefix: IMM and ID: 0083 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 361 40000054-00000000 • 40000059-00000000 User response: Information only; no action is User response: Information only; no action is required. required. 40000054-00000000 Server [arg1] [arg2] cleared by 40000057-00000000 Telnet [arg1] by user [arg2]. user [arg3]. Explanation: A user enables or disables Telnet services Explanation: A user cleared a Server Power Action.
Page 362 Alert Category: none Alert Category: none Serviceable: No Serviceable: No CIM Information: Prefix: IMM and ID: 0092 CIM Information: Prefix: IMM and ID: 0095 SNMP Trap ID: SNMP Trap ID: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 363 40000060-00000000 • 40000065-00000000 Automatically notify Support: No SNMP Trap ID: User response: Information only; no action is Automatically notify Support: No required. User response: Information only; no action is required. 40000060-00000000 License key for [arg1] added by user [arg2]. 40000063-00000000 Global Login Account Security Explanation: A user installs License Key set by user [arg1]:...
Page 364 May also be shown as 4000006800000000 or 0x4000006b00000000 0x4000006800000000 Severity: Info Severity: Info Alert Category: none Alert Category: none Serviceable: No Serviceable: No CIM Information: Prefix: IMM and ID: 0107 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 365 4000006c-00000000 • 40000071-00000000 SNMP Trap ID: CIM Information: Prefix: IMM and ID: 0110 Automatically notify Support: No SNMP Trap ID: User response: Information only; no action is Automatically notify Support: No required. User response: Information only; no action is required. 4000006c-00000000 SSH Client key removed from user [arg1].
Page 366 Explanation: Power capping activated by user [arg2] watts. May also be shown as 4000007700000000 or Explanation: Soft Minimum Power Cap value changed 0x4000007700000000 May also be shown as 4000007400000000 or Severity: Info 0x4000007400000000 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 367 40000078-00000000 • 4000007d-00000000 Alert Category: none Serviceable: No Serviceable: No CIM Information: Prefix: IMM and ID: 0122 CIM Information: Prefix: IMM and ID: 0119 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: Information only; no action is required.
Page 368 Alert Category: none Serviceable: No Serviceable: No CIM Information: Prefix: IMM and ID: 0131 CIM Information: Prefix: IMM and ID: 0128 SNMP Trap ID: 164 SNMP Trap ID: Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 369 40000084-00000000 • 40000089-00000000 User response: Information only; no action is SNMP Trap ID: required. Automatically notify Support: Yes User response: Information only; no action is 40000084-00000000 IMM firmware mismatch required. between nodes [arg1] and [arg2]. Please attempt to flash the IMM firmware to the same level on all nodes.
Page 370 (Trained technician only) Replace the system board. CIM Information: Prefix: IMM and ID: 0139 (n = power supply number) SNMP Trap ID: 37 Automatically notify Support: No User response: Information only; no action is required. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 371 80010204-1d01ffff • 80010204-1d05ffff May also be shown as 800102041d03ffff or 80010204-1d01ffff Numeric sensor 0x800102041d03ffff [NumericSensorElementName] going low (lower critical) has asserted. (Fan Severity: Error 1A/1B Tach) Alert Category: Critical - Fan Failure Explanation: This message is for the use case when an Serviceable: Yes implementation has detected a Lower Critical sensor going low has asserted.
Page 372 Replace rear hdd cage riser n (n = riser number). Remove the following component and identify the problem. a. HDD drive b. HDD cable c. RAID card d. cage riser n Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 373 80010204-1d0affff • 80010701-0703ffff 80010204-1d0affff Numeric sensor 80010701-0702ffff Numeric sensor [NumericSensorElementName] going [NumericSensorElementName] going low (lower critical) has asserted. (Fan high (upper non-critical) has asserted. Riser2B Tach) (RS2 RR Amb Temp) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor implementation has detected an Upper Non-critical...
Page 374 CIM Information: Prefix: PLAT and ID: 0490 User response: SNMP Trap ID: 12 Make sure that the fans are operating, that there Automatically notify Support: No are no obstructions to the airflow (front and rear of Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 375 80010701-0708ffff • 80010701-1403ffff User response: May also be shown as 800107011401ffff or 0x800107011401ffff Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of Severity: Warning the server), that the air baffle is in place and Alert Category: Warning - Temperature correctly installed, and that the server cover is installed and completely closed.
Page 376 Automatically notify Support: No User response: User response: Make sure that the fans are operating, that there Reduce the temperature. are no obstructions to the airflow (front and rear of Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 377 80010701-3701ffff • 80010901-0703ffff the server), that the air baffle is in place and SNMP Trap ID: 0 correctly installed, and that the server cover is Automatically notify Support: No installed and completely closed. User response: Check the ambient temperature. You must be operating within the specifications (see Server Make sure that the fans are operating, that there Features and specifications for more information).
Page 378 Explanation: This message is for the use case when an May also be shown as 800109010705ffff or implementation has detected an Upper Critical sensor 0x800109010705ffff going high has asserted. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 379 80010901-0708ffff • 80010901-1402ffff May also be shown as 800109010707ffff or Replace rear HDD drive cage. 0x800109010707ffff Severity: Error 80010901-1401ffff Numeric sensor [NumericSensorElementName] going Alert Category: Critical - Temperature high (upper critical) has asserted. (CPU1 VR Temp) Serviceable: Yes Explanation: This message is for the use case when an CIM Information: Prefix: PLAT and ID: 0494 implementation has detected an Upper Critical sensor SNMP Trap ID: 0...
Page 380 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 381 80010901-2d01ffff • 80010b01-0701ffff Check the ambient temperature. You must be 80010901-2d01ffff Numeric sensor operating within the specifications (see Server [NumericSensorElementName] going Features and specifications for more information). high (upper critical) has asserted. (PCH Make sure that the heat sink for microprocessor n. Temp) (Trained technician only) Replace system board.
Page 382 CIM Information: Prefix: PLAT and ID: 0498 Serviceable: Yes SNMP Trap ID: 0 CIM Information: Prefix: PLAT and ID: 0498 Automatically notify Support: No SNMP Trap ID: 0 User response: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 383 80010b01-0706ffff • 80010b01-0708ffff Automatically notify Support: No Alert Category: Critical - Temperature User response: Serviceable: Yes Make sure that there are no obstructions, such as CIM Information: Prefix: PLAT and ID: 0498 bundled cables, to the airflow from the SNMP Trap ID: 0 power-supply fan.
Page 384 User response: Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 385 80010b01-1405ffff • 80010b01-3701ffff the server), that the air baffle is in place and User response: correctly installed, and that the server cover is Make sure that the fans are operating, that there installed and completely closed. are no obstructions to the airflow (front and rear of Check the ambient temperature.
Page 386 Explanation: This message is for the use case when an User response: implementation has detected a Sensor has asserted. Reflash primary code. May also be shown as 800301081301ffff or Disconnect power cord and reconnect. 0x800301081301ffff Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 387 80030112-0601ffff • 8007010d-2582ffff (Trained techinician only)please replace system Severity: Warning board if the problem still exist. Alert Category: Warning - Temperature Serviceable: Yes 80030112-0601ffff Sensor [SensorElementName] has asserted. (SMM Mode) CIM Information: Prefix: PLAT and ID: 0520 Explanation: This message is for the use case when an SNMP Trap ID: 12 implementation has detected a Sensor has asserted.
Page 388 Serviceable: Yes Alert Category: Warning - Other CIM Information: Prefix: PLAT and ID: 0520 Serviceable: Yes SNMP Trap ID: 60 CIM Information: Prefix: PLAT and ID: 0520 Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 389 80070201-0301ffff • 80070204-0a01ffff User response: None correctly installed, and that the server cover is installed and completely closed. Check the ambient temperature. You must be 80070201-0301ffff Sensor [SensorElementName] has operating within the specifications (see Features and transitioned to critical from a less severe specifications for more information).
Page 390 User response: Make sure that there are no obstructions, such as SNMP Trap ID: 50 bundled cables, to the airflow from the Automatically notify Support: No power-supply fan. User response: None Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 391 8007020c-2505ffff • 8007020f-2201ffff Automatically notify Support: No 8007020c-2505ffff Sensor [SensorElementName] has transitioned to critical from a less severe User response: None state. (nvDIMM 05 Status) Explanation: This message is for the use case when an 8007020d-2582ffff Sensor [SensorElementName] has implementation has detected a Sensor transitioned to transitioned to critical from a less severe critical from less severe.
Page 392: Severity: Error Alert Category: Critical - Other Serviceable: Yes Cim Information: Prefix: Plat And Id
Installing the system board). Make sure the microprocessor 2 expansion board is installed correctly (see Installing the microprocessor 2 expansion board). (Trained technician only) Replace microprocessor 2. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 393: Severity: Error Alert Category: Critical - Other Serviceable: Yes Cim Information: Prefix: Plat And Id
8007021b-0302ffff • 80070301-0302ffff (Trained technician only) Replace microprocessor 2 80070301-0301ffff Sensor [SensorElementName] has expansion board. transitioned to non-recoverable from a less severe state. (CPU 1 OverTemp) 8007021b-0302ffff Sensor [SensorElementName] has Explanation: This message is for the use case when an transitioned to critical from a less severe implementation has detected a Sensor transitioned to state.
Page 394: Run The Hard Disk Drive Diagnostic Test On Drive N
Power Problems". CIM Information: Prefix: PLAT and ID: 0524 (Trained technician only) Replace the system board. SNMP Trap ID: 50 (n = power supply number) Automatically notify Support: No User response: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 395 80070608-0a02ffff • 80080128-2101ffff If the specified sensor is PS n 12Vaux Fault, complete 80070614-2201ffff Sensor [SensorElementName] has the following steps until the problem is solved: transitioned to non-recoverable. (TPM Check power supply n LED. Phy Pres Set) Replace power supply n. (n = power supply Explanation: This message is for the use case when an number) implementation has detected a Sensor transitioned to...
Page 396 Explanation: This message is for the use case when Severity: Error Redundancy Lost has asserted. Alert Category: Critical - Fan Failure May also be shown as 800b010a1e81ffff or 0x800b010a1e81ffff Serviceable: Yes Severity: Error Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 397 800b010a-1e84ffff • 800b030c-2581ffff CIM Information: Prefix: PLAT and ID: 0802 Automatically notify Support: No SNMP Trap ID: 11 User response: If you have added or removed DIMMs to the Automatically notify Support: No system, and no additional errors were detected, User response: then please ignore this message.
Page 398 Explanation: This message is for the use case when a asserted. (Fan Zone 3) Redundancy Set has transitioned to Non-redundant:Insufficient Resources. Explanation: This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 399 800b050a-1e84ffff • 806f0007-0301ffff May also be shown as 800b050a1e83ffff or May also be shown as 800b050c2581ffff or 0x800b050a1e83ffff 0x800b050c2581ffff Severity: Error Severity: Error Alert Category: Critical - Fan Failure Alert Category: Critical - Memory Serviceable: Yes Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0810 CIM Information: Prefix: PLAT and ID: 0810 SNMP Trap ID: 11 SNMP Trap ID: 41...
Page 400 Serviceable: No SNMP Trap ID: CIM Information: Prefix: PLAT and ID: 0162 Automatically notify Support: No SNMP Trap ID: 22 User response: No action; information only. Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 401 806f000d-0401ffff • 806f000d-0406ffff User response: No action; information only. User response: No action; information only. 806f000d-0401ffff The Drive 806f000d-0404ffff The Drive [StorageVolumeElementName] has been [StorageVolumeElementName] has been added. (Drive 1) added. (Drive 4) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected a Drive has been Added.
Page 402 CIM Information: Prefix: PLAT and ID: 0162 CIM Information: Prefix: PLAT and ID: 0162 SNMP Trap ID: 22 SNMP Trap ID: 22 Automatically notify Support: No Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 403 806f000d-040dffff • 806f000d-0412ffff User response: No action; information only. User response: No action; information only. 806f000d-040dffff The Drive 806f000d-0410ffff The Drive [StorageVolumeElementName] has been [StorageVolumeElementName] has been added. (Drive 13) added. (Drive 16) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected a Drive has been Added.
Page 404 CIM Information: Prefix: PLAT and ID: 0162 CIM Information: Prefix: PLAT and ID: 0162 SNMP Trap ID: 22 SNMP Trap ID: 22 Automatically notify Support: No Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 405 806f000d-0419ffff • 806f000d-041effff User response: No action; information only. User response: No action; information only. 806f000d-0419ffff The Drive 806f000d-041cffff The Drive [StorageVolumeElementName] has been [StorageVolumeElementName] has been added. (Drive 25) added. (Drive 28) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected a Drive has been Added.
Page 406 Restart the server. b. At the prompt, press F3 to recover the firmware. c. Update the server firmware on the primary page. Important: Some cluster solutions require specific code levels or coordinated Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 407 806f000f-220103ff • 806f000f-22010aff 806f000f-220103ff The System 806f000f-220107ff The System [ComputerSystemElementName] [ComputerSystemElementName] encountered firmware error - encountered firmware error - unrecoverable boot device failure. (ABR unrecoverable keyboard failure. (ABR Status) Status) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected that System Firmware implementation has detected that System Firmware...
Page 408 Replace the operator information panel. SNMP Trap ID: 40 Automatically notify Support: No User response: This is a UEFI detected event. The UEFI(POST) error code for this event can be found in Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 409 806f001e-2201ffff • 806f0021-2c01ffff 806f001e-2201ffff No bootable media available for 806f0021-2582ffff Fault in slot system [ComputerSystemElementName]. [PhysicalConnectorSystemElementName] (No Boot Device) on system [ComputerSystemElementName]. (All Explanation: This message is for the use case when an PCI Error) implementation has detected a System with No Bootable Media.
Page 410 (front and rear of the Severity: Info server), the air baffles are in place and correctly installed, and the server cover is installed and Alert Category: System - Other completely closed. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 411 806f0107-0302ffff • 806f010c-2001ffff Make sure that the heat sink for microprocessor n If both the power-on LED and the power-supply is installed correctly. error LED are not lit, see Power problems for more information. (n = power supply number) (Trained technician only) Replace microprocessor n. (n = microprocessor number) 806f0108-0a02ffff [PowerSupplyElementName] has...
Page 412 CIM Information: Prefix: PLAT and ID: 0138 If the problem follows the DIMM, replace the SNMP Trap ID: 41 failing DIMM. Automatically notify Support: Yes Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 413 806f010c-2004ffff • 806f010c-2005ffff If the problem occurs on the same DIMM Manually re-enable all affected DIMMs if the server connector, check the DIMM connector. If the firmware version is older than UEFI v1.10. If the connector contains any foreign material or is server firmware version is UEFI v1.10 or newer, damaged, replace the system board.
Page 414 Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable SNMP Trap ID: 41 error. Automatically notify Support: Yes May also be shown as 806f010c2007ffff or User response: 0x806f010c2007ffff Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 415 806f010c-2009ffff • 806f010c-200affff Check the IBM support website for an applicable connector contains any foreign material or is retain tip or firmware update that applies to this damaged, replace the system board. memory error. (Trained technician only) Remove the affected Swap the affected DIMMs (as indicated by the microprocessor and check the microprocessor socket error LEDs on the system board or the event logs)
Page 416 Alert Category: Critical - Memory [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. Serviceable: Yes (DIMM 12) CIM Information: Prefix: PLAT and ID: 0138 Explanation: This message is for the use case when an Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 417 806f010c-200effff • 806f010c-200fffff SNMP Trap ID: 41 If the problem follows the DIMM, replace the failing DIMM. Automatically notify Support: Yes If the problem occurs on the same DIMM User response: connector, check the DIMM connector. If the connector contains any foreign material or is Check the IBM support website for an applicable damaged, replace the system board.
Page 418 Memory uncorrectable source and restart the server. error. (Trained technician only) Replace the affected microprocessor. May also be shown as 806f010c2012ffff or 0x806f010c2012ffff Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 419 806f010c-2013ffff • 806f010c-2014ffff Severity: Error Check the IBM support website for an applicable retain tip or firmware update that applies to this Alert Category: Critical - Memory memory error. Serviceable: Yes Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) CIM Information: Prefix: PLAT and ID: 0138 to a different memory channel or microprocessor.
Page 420 Manually re-enable all affected DIMMs if the server (DIMM 23) firmware version is older than UEFI v1.10. If the Explanation: This message is for the use case when an server firmware version is UEFI v1.10 or newer, Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 421 806f010c-2018ffff • 806f010c-2581ffff implementation has detected a Memory uncorrectable SNMP Trap ID: 41 error. Automatically notify Support: Yes May also be shown as 806f010c2017ffff or User response: 0x806f010c2017ffff Check the IBM support website for an applicable Severity: Error retain tip or firmware update that applies to this memory error.
Page 422 (Drive the backplane c. Hard disk drive backplane (n = hard disk drive number) Explanation: This message is for the use case when an Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 423 806f010d-0403ffff • 806f010d-0406ffff Replace the following components one at a time, in 806f010d-0403ffff The Drive the order shown, restarting the server each time: a. [StorageVolumeElementName] has been Hard disk drive b. Cable from the system board to disabled due to a detected fault. (Drive the backplane c.
Page 424 Explanation: This message is for the use case when an Severity: Error implementation has detected a Drive was Disabled due Alert Category: Critical - Hard Disk drive to fault. Serviceable: Yes May also be shown as 806f010d040affff or 0x806f010d040affff Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 425 806f010d-040bffff • 806f010d-040dffff Severity: Error implementation has detected a Drive was Disabled due to fault. Alert Category: Critical - Hard Disk drive May also be shown as 806f010d040cffff or Serviceable: Yes 0x806f010d040cffff CIM Information: Prefix: PLAT and ID: 0164 Severity: Error SNMP Trap ID: 5 Alert Category: Critical - Hard Disk drive Automatically notify Support: Yes...
Page 426 Reseat the following components: a. Hard disk SNMP Trap ID: 5 drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the Automatically notify Support: Yes backplane User response: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 427 806f010d-0412ffff • 806f010d-0415ffff Run the hard disk drive diagnostic test on drive n. CIM Information: Prefix: PLAT and ID: 0164 Reseat the following components: a. Hard disk SNMP Trap ID: 5 drive (wait 1 minute or more before reinstalling the Automatically notify Support: Yes drive) b.
Page 428 Hard disk drive backplane (n = disabled due to a detected fault. (Drive hard disk drive number) Explanation: This message is for the use case when an Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 429 806f010d-0419ffff • 806f010d-041cffff Replace the following components one at a time, in 806f010d-0419ffff The Drive the order shown, restarting the server each time: a. [StorageVolumeElementName] has been Hard disk drive b. Cable from the system board to disabled due to a detected fault. (Drive the backplane c.
Page 430 Explanation: This message is for the use case when an Severity: Error implementation has detected a System Firmware Hang. Alert Category: Critical - Hard Disk drive May also be shown as 806f010f2201ffff or Serviceable: Yes 0x806f010f2201ffff Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 431 806f0113-0301ffff • 806f011b-0c01ffff Severity: Error SNMP Trap ID: 50 Alert Category: System - Boot failure Automatically notify Support: No Serviceable: Yes User response: Reseat the microprocessor, and then restart the CIM Information: Prefix: PLAT and ID: 0186 server. SNMP Trap ID: 25 Replace microprocessor n.
Page 432 May also be shown as 806f011b2505ffff or [PhysicalConnectorElementName] has 0x806f011b2505ffff encountered a configuration error. (nvDIMM 11 Cable) Severity: Error Explanation: This message is for the use case when an Alert Category: Critical - Other Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 433 806f0123-2101ffff • 806f0125-100bffff implementation has detected an Interconnect Alert Category: System - Other Configuration Error. Serviceable: No May also be shown as 806f011b250bffff or CIM Information: Prefix: PLAT and ID: 0392 0x806f011b250bffff SNMP Trap ID: Severity: Error Automatically notify Support: No Alert Category: Critical - Other User response: No action;...
Page 434 If 0x806f02072584ffff the device is part of a cluster solution, verify that the latest level of code is supported for the cluster Severity: Error solution before you update the code. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 435 806f020d-0400ffff • 806f020d-0402ffff Alert Category: Critical - CPU 806f020d-0401ffff Failure Predicted on drive [StorageVolumeElementName] for array Serviceable: Yes [ComputerSystemElementName]. (Drive CIM Information: Prefix: PLAT and ID: 0044 SNMP Trap ID: 40 Explanation: This message is for the use case when an implementation has detected an Array Failure is Automatically notify Support: Yes Predicted.
Page 436 Automatically notify Support: Yes Serviceable: Yes User response: CIM Information: Prefix: PLAT and ID: 0168 Run the hard disk drive diagnostic test on drive n. SNMP Trap ID: 27 Automatically notify Support: Yes Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 437 806f020d-0407ffff • 806f020d-040affff User response: SNMP Trap ID: 27 Run the hard disk drive diagnostic test on drive n. Automatically notify Support: Yes Reseat the following components: a. Hard disk User response: drive b. Cable from the system board to the Run the hard disk drive diagnostic test on drive n.
Page 438 Array Failure is Predicted. Explanation: This message is for the use case when an May also be shown as 806f020d040cffff or implementation has detected an Array Failure is 0x806f020d040cffff Predicted. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 439 806f020d-040fffff • 806f020d-0411ffff May also be shown as 806f020d040effff or 806f020d-0410ffff Failure Predicted on drive 0x806f020d040effff [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive Severity: Warning Alert Category: System - Predicted Failure Explanation: This message is for the use case when an Serviceable: Yes implementation has detected an Array Failure is Predicted.
Page 440 Automatically notify Support: Yes Serviceable: Yes User response: CIM Information: Prefix: PLAT and ID: 0168 Run the hard disk drive diagnostic test on drive n. SNMP Trap ID: 27 Automatically notify Support: Yes Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 441 806f020d-0416ffff • 806f020d-0419ffff User response: SNMP Trap ID: 27 Run the hard disk drive diagnostic test on drive n. Automatically notify Support: Yes Reseat the following components: a. Hard disk User response: drive b. Cable from the system board to the Run the hard disk drive diagnostic test on drive n.
Page 442 Array Failure is Predicted. Explanation: This message is for the use case when an May also be shown as 806f020d041bffff or implementation has detected an Array Failure is 0x806f020d041bffff Predicted. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 443 806f020d-041effff • 806f0308-0a01ffff May also be shown as 806f020d041dffff or 806f020d-041fffff Failure Predicted on drive 0x806f020d041dffff [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive Severity: Warning Alert Category: System - Predicted Failure Explanation: This message is for the use case when an Serviceable: Yes implementation has detected an Array Failure is Predicted.
Page 444 Check the IBM support website for an applicable Serviceable: Yes retain tip or firmware update that applies to this memory error. CIM Information: Prefix: PLAT and ID: 0136 SNMP Trap ID: 41 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 445 806f030c-2003ffff • 806f030c-2004ffff Make sure that the DIMMs are firmly seated and If the problem occurs on the same DIMM no foreign material is found in the DIMM connector, check the DIMM connector. If the connector. Then, retry with the same DIMM. connector contains any foreign material or is damaged, replace the system board.
Page 446 CIM Information: Prefix: PLAT and ID: 0136 (DIMM 6) SNMP Trap ID: 41 Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 447 806f030c-2008ffff • 806f030c-2009ffff Automatically notify Support: No Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM User response: Note: Each time you install or remove connector. Then, retry with the same DIMM. a DIMM, you must disconnect the server from the If the problem is related to a DIMM, replace the power source;...
Page 448 If Subsystem [MemoryElementName]. a damage is found, replace the system board. (DIMM 12) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 449 806f030c-200dffff • 806f030c-200effff May also be shown as 806f030c200cffff or Automatically notify Support: No 0x806f030c200cffff User response: Note: Each time you install or remove Severity: Error a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting Alert Category: Critical - Memory the server.
Page 450 DIMMs (as indicated a damage is found, replace the system board. by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 451 806f030c-2011ffff • 806f030c-2013ffff (Trained service technician only) If the problem is May also be shown as 806f030c2012ffff or related to microprocessor socket pins, replace the 0x806f030c2012ffff system board. Severity: Error Alert Category: Critical - Memory 806f030c-2011ffff Scrub Failure for [PhysicalMemoryElementName] on Serviceable: Yes Subsystem [MemoryElementName].
Page 452 LEDs on the system board or the event memory error. logs) to a different memory channel or microprocessor. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 453 806f030c-2016ffff • 806f030c-2018ffff If the problem occurs on the same DIMM (Trained service technician only) If the problem is connector, check the DIMM connector. If the related to microprocessor socket pins, replace the connector contains any foreign material or is system board.
Page 454 May also be shown as 806f030d0403ffff or Alert Category: System - Other 0x806f030d0403ffff Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0170 Alert Category: System - Other SNMP Trap ID: Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 455 806f030d-0404ffff • 806f030d-0409ffff CIM Information: Prefix: PLAT and ID: 0170 Alert Category: System - Other SNMP Trap ID: Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0170 User response: No action; information only. SNMP Trap ID: Automatically notify Support: No 806f030d-0404ffff Hot Spare enabled for...
Page 456 SNMP Trap ID: Severity: Info Automatically notify Support: No Alert Category: System - Other User response: No action; information only. Serviceable: No CIM Information: Prefix: PLAT and ID: 0170 SNMP Trap ID: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 457 806f030d-040fffff • 806f030d-0414ffff Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0170 User response: No action; information only. SNMP Trap ID: Automatically notify Support: No 806f030d-040fffff Hot Spare enabled for User response: No action; information only. [ComputerSystemElementName]. (Drive 806f030d-0412ffff Hot Spare enabled for Explanation: This message is for the use case when an...
Page 458 Automatically notify Support: No [ComputerSystemElementName]. (Drive User response: No action; information only. Explanation: This message is for the use case when an implementation has detected a Hot Spare has been Enabled. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 459 806f030d-041affff • 806f030d-041fffff Automatically notify Support: No 806f030d-041affff Hot Spare enabled for [ComputerSystemElementName]. (Drive User response: No action; information only. Explanation: This message is for the use case when an 806f030d-041dffff Hot Spare enabled for implementation has detected a Hot Spare has been [ComputerSystemElementName].
Page 460 Check the IBM support website for an applicable retain tip or firmware update that applies to this Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 461 806f040c-2003ffff • 806f040c-2006ffff memory event. If no memory fault is recorded in If the DIMM was disabled because of a memory the logs and no DIMM connector error LED is lit, fault (memory uncorrectable error or memory you can re-enable the DIMM through the Setup logging limit reached), follow the suggested actions utility or the Advanced Settings Utility (ASU).
Page 462 Memory has been 806f040c-200affff [PhysicalMemoryElementName] Disabled. Disabled on Subsystem [MemoryElementName]. (DIMM 10) May also be shown as 806f040c2008ffff or 0x806f040c2008ffff Explanation: This message is for the use case when an Severity: Info Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 463 806f040c-200bffff • 806f040c-200dffff implementation has detected that Memory has been 806f040c-200cffff [PhysicalMemoryElementName] Disabled. Disabled on Subsystem [MemoryElementName]. (DIMM 12) May also be shown as 806f040c200affff or 0x806f040c200affff Explanation: This message is for the use case when an implementation has detected that Memory has been Severity: Info Disabled.
Page 464 SNMP Trap ID: Severity: Info Automatically notify Support: No Alert Category: System - Other User response: Serviceable: No Make sure the DIMM is installed correctly. CIM Information: Prefix: PLAT and ID: 0131 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 465 806f040c-2012ffff • 806f040c-2015ffff SNMP Trap ID: Alert Category: System - Other Automatically notify Support: No Serviceable: No User response: CIM Information: Prefix: PLAT and ID: 0131 Make sure the DIMM is installed correctly. SNMP Trap ID: If the DIMM was disabled because of a memory Automatically notify Support: No fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions...
Page 466 DIMM through the Setup utility or the Advanced Settings Utility (ASU). Check the IBM support website for an applicable retain tip or firmware update that applies to this Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 467 806f040c-2581ffff • 806f0507-0302ffff memory event. If no memory fault is recorded in Update the server firmware (UEFI and IMM) and the logs and no DIMM connector error LED is lit, adapter firmware. Important: Some cluster solutions you can re-enable the DIMM through the Setup require specific code levels or coordinated code utility or the Advanced Settings Utility (ASU).
Page 468 If the error still occurs on the same DIMM, replace 0x806f050c2001ffff the affected DIMM. Severity: Warning If the problem occurs on the same DIMM Alert Category: Warning - Memory connector, check the DIMM connector. If the Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 469 806f050c-2003ffff • 806f050c-2005ffff connector contains any foreign material or is May also be shown as 806f050c2004ffff or damaged, replace the system board. 0x806f050c2004ffff (Trained technician only) Remove the affected Severity: Warning microprocessor and check the microprocessor socket Alert Category: Warning - Memory pins for any damaged pins.
Page 470 0x806f050c2008ffff (Trained technician only) Replace the affected Severity: Warning microprocessor. Alert Category: Warning - Memory Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0144 SNMP Trap ID: 43 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 471 806f050c-2009ffff • 806f050c-200bffff Automatically notify Support: Yes (Trained technician only) Remove the affected microprocessor and check the microprocessor socket User response: pins for any damaged pins. If a damage is found, Check the IBM support website for an applicable replace the system board. retain tip or firmware update that applies to this (Trained technician only) Replace the affected memory error.
Page 472 (DIMM 14) If the error still occurs on the same DIMM, replace the affected DIMM. Explanation: This message is for the use case when an Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 473 806f050c-200fffff • 806f050c-2010ffff implementation has detected that the Memory Logging Swap the affected DIMMs (as indicated by the Limit has been Reached. error LEDs on the system board or the event logs) to a different memory channel or microprocessor. May also be shown as 806f050c200effff or If the error still occurs on the same DIMM, replace 0x806f050c200effff the affected DIMM.
Page 474 DIMM connector. If the connector contains any foreign material or is Serviceable: Yes damaged, replace the system board. CIM Information: Prefix: PLAT and ID: 0144 SNMP Trap ID: 43 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 475 806f050c-2014ffff • 806f050c-2016ffff (Trained technician only) Remove the affected Alert Category: Warning - Memory microprocessor and check the microprocessor socket Serviceable: Yes pins for any damaged pins. If a damage is found, replace the system board. CIM Information: Prefix: PLAT and ID: 0144 (Trained technician only) Replace the affected SNMP Trap ID: 43 microprocessor.
Page 476 (DIMM 24) Check the IBM support website for an applicable Explanation: This message is for the use case when an retain tip or firmware update that applies to this memory error. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 477 806f050d-0400ffff • 806f050d-0403ffff Swap the affected DIMMs (as indicated by the CIM Information: Prefix: PLAT and ID: 0174 error LEDs on the system board or the event logs) SNMP Trap ID: 5 to a different memory channel or microprocessor. Automatically notify Support: No If the error still occurs on the same DIMM, replace the affected DIMM.
Page 478 Explanation: This message is for the use case when an May also be shown as 806f050d0405ffff or implementation has detected that an Array is Critical. 0x806f050d0405ffff May also be shown as 806f050d0407ffff or Severity: Error 0x806f050d0407ffff Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 479 806f050d-0408ffff • 806f050d-040bffff Severity: Error May also be shown as 806f050d0409ffff or 0x806f050d0409ffff Alert Category: Critical - Hard Disk drive Severity: Error Serviceable: Yes Alert Category: Critical - Hard Disk drive CIM Information: Prefix: PLAT and ID: 0174 Serviceable: Yes SNMP Trap ID: 5 CIM Information: Prefix: PLAT and ID: 0174 Automatically notify Support: No...
Page 480 Replace the hard disk drive that is indicated by a lit status LED. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 481 806f050d-040fffff • 806f050d-0412ffff 806f050d-040fffff Array 806f050d-0411ffff Array [ComputerSystemElementName] is in [ComputerSystemElementName] is in critical condition. (Drive 15) critical condition. (Drive 17) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected that an Array is Critical.
Page 482 Replace the RAID adapter. Replace the hard disk drive that is indicated by a Replace the hard disk drive that is indicated by a lit status LED. lit status LED. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 483 806f050d-0417ffff • 806f050d-041affff 806f050d-0417ffff Array 806f050d-0419ffff Array [ComputerSystemElementName] is in [ComputerSystemElementName] is in critical condition. (Drive 23) critical condition. (Drive 25) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected that an Array is Critical.
Page 484 Replace the RAID adapter. Replace the hard disk drive that is indicated by a Replace the hard disk drive that is indicated by a lit status LED. lit status LED. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 485 806f050d-041fffff • 806f0607-0301ffff http://www.ibm.com/systems/info/x86servers/ 806f050d-041fffff Array serverproven/compat/us/. [ComputerSystemElementName] is in Remove both adapters. critical condition. (Drive 31) Replace the PCIe adapters. Explanation: This message is for the use case when an Replace the riser card. implementation has detected that an Array is Critical. May also be shown as 806f050d041fffff or 806f052b-2101ffff Invalid or Unsupported firmware...
Page 486 May also be shown as 806f06072584ffff or 0x806f06072584ffff CIM Information: Prefix: PLAT and ID: 0176 Severity: Error SNMP Trap ID: 5 Alert Category: Critical - CPU Automatically notify Support: Yes Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 487 806f060d-0401ffff • 806f060d-0404ffff User response: Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. Make sure that the SAS cable is connected correctly.
Page 488 CIM Information: Prefix: PLAT and ID: 0176 CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5 SNMP Trap ID: 5 Automatically notify Support: Yes Automatically notify Support: Yes User response: User response: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 489 806f060d-0409ffff • 806f060d-040cffff Make sure that the RAID adapter firmware and Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. hard disk drive firmware are at the latest level. Make sure that the SAS cable is connected Make sure that the SAS cable is connected correctly.
Page 490 CIM Information: Prefix: PLAT and ID: 0176 CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5 SNMP Trap ID: 5 Automatically notify Support: Yes Automatically notify Support: Yes User response: User response: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 491 806f060d-0411ffff • 806f060d-0414ffff Make sure that the RAID adapter firmware and Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. hard disk drive firmware are at the latest level. Make sure that the SAS cable is connected Make sure that the SAS cable is connected correctly.
Page 492 CIM Information: Prefix: PLAT and ID: 0176 CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5 SNMP Trap ID: 5 Automatically notify Support: Yes Automatically notify Support: Yes User response: User response: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 493 806f060d-0419ffff • 806f060d-041cffff Make sure that the RAID adapter firmware and Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. hard disk drive firmware are at the latest level. Make sure that the SAS cable is connected Make sure that the SAS cable is connected correctly.
Page 494 CIM Information: Prefix: PLAT and ID: 0126 Automatically notify Support: Yes SNMP Trap ID: 41 User response: Automatically notify Support: No User response: Make sure that DIMMs are installed in Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 495 806f070c-2002ffff • 806f070c-2006ffff the correct sequence and have the same size, type, May also be shown as 806f070c2004ffff or speed, and technology. 0x806f070c2004ffff Severity: Error 806f070c-2002ffff Configuration Error for Alert Category: Critical - Memory [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. Serviceable: Yes (DIMM 2) CIM Information: Prefix: PLAT and ID: 0126 Explanation: This message is for the use case when an...
Page 496 (DIMM 9) SNMP Trap ID: 41 Explanation: This message is for the use case when an implementation has detected a Memory DIMM Automatically notify Support: No configuration error has been corrected. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 497 806f070c-200cffff • 806f070c-2010ffff User response: Make sure that DIMMs are installed in May also be shown as 806f070c200effff or the correct sequence and have the same size, type, 0x806f070c200effff speed, and technology. Severity: Error Alert Category: Critical - Memory 806f070c-200cffff Configuration Error for [PhysicalMemoryElementName] on Serviceable: Yes...
Page 498 (DIMM 19) SNMP Trap ID: 41 Explanation: This message is for the use case when an implementation has detected a Memory DIMM Automatically notify Support: No configuration error has been corrected. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 499 806f070c-2016ffff • 806f070d-0400ffff User response: Make sure that DIMMs are installed in May also be shown as 806f070c2018ffff or the correct sequence and have the same size, type, 0x806f070c2018ffff speed, and technology. Severity: Error Alert Category: Critical - Memory 806f070c-2016ffff Configuration Error for [PhysicalMemoryElementName] on Serviceable: Yes...
Page 500 May also be shown as 806f070d0406ffff or Alert Category: System - Other 0x806f070d0406ffff Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0178 Alert Category: System - Other SNMP Trap ID: Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 501 806f070d-0407ffff • 806f070d-040cffff CIM Information: Prefix: PLAT and ID: 0178 Alert Category: System - Other SNMP Trap ID: Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0178 User response: No action; information only. SNMP Trap ID: Automatically notify Support: No 806f070d-0407ffff Rebuild in progress for Array in...
Page 502 SNMP Trap ID: Severity: Info Automatically notify Support: No Alert Category: System - Other User response: No action; information only. Serviceable: No CIM Information: Prefix: PLAT and ID: 0178 SNMP Trap ID: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 503 806f070d-0412ffff • 806f070d-0417ffff Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0178 User response: No action; information only. SNMP Trap ID: Automatically notify Support: No 806f070d-0412ffff Rebuild in progress for Array in User response: No action; information only. system [ComputerSystemElementName].
Page 504 [ComputerSystemElementName]. User response: No action; information only. (Drive 26) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 505 806f070d-041dffff • 806f0807-0301ffff Automatically notify Support: No 806f070d-041dffff Rebuild in progress for Array in system [ComputerSystemElementName]. User response: No action; information only. (Drive 29) Explanation: This message is for the use case when an 806f072b-2101ffff A successful software or firmware implementation has detected that an Array Rebuild is change was detected on system in Progress.
Page 506 (Trained technician only) Replace the system board. (DIMMs) Explanation: This message is for the use case when an implementation has detected a Bus Uncorrectable Error. May also be shown as 806f08132581ffff or 0x806f08132581ffff Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 507 806f0813-2584ffff • 806f090c-2003ffff 806f0813-2584ffff A Uncorrectable Bus Error has 806f090c-2001ffff [PhysicalMemoryElementName] on occurred on system Subsystem [MemoryElementName] [ComputerSystemElementName]. (CPUs) Throttled. (DIMM 1) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected a Bus Uncorrectable Error.
Page 508 Reseat the DIMM, and then restart the server. May also be shown as 806f090c2008ffff or 0x806f090c2008ffff Replace DIMM n. (n = DIMM number) Severity: Warning Alert Category: System - Other Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 509 806f090c-2009ffff • 806f090c-200dffff Serviceable: Yes 806f090c-200bffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] CIM Information: Prefix: PLAT and ID: 0142 Throttled. (DIMM 11) SNMP Trap ID: 22 Explanation: This message is for the use case when an Automatically notify Support: No implementation has detected Memory has been Throttled.
Page 510 Reseat the DIMM, and then restart the server. May also be shown as 806f090c2012ffff or 0x806f090c2012ffff Replace DIMM n. (n = DIMM number) Severity: Warning Alert Category: System - Other Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 511 806f090c-2013ffff • 806f090c-2017ffff Serviceable: Yes 806f090c-2015ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] CIM Information: Prefix: PLAT and ID: 0142 Throttled. (DIMM 21) SNMP Trap ID: 22 Explanation: This message is for the use case when an Automatically notify Support: No implementation has detected Memory has been Throttled.
Page 512 CIM Information: Prefix: PLAT and ID: 0146 correctly installed, and that the server cover is installed and completely closed. SNMP Trap ID: 0 Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 513 806f0a0c-2002ffff • 806f0a0c-2005ffff User response: Serviceable: Yes 1. Make sure that the fans are operating, that there are CIM Information: Prefix: PLAT and ID: 0146 no obstructions to the airflow, that the air baffles are SNMP Trap ID: 0 in place and correctly installed, and that the server cover is installed and completely closed.
Page 514 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 515 806f0a0c-2009ffff • 806f0a0c-200cffff Make sure that ambient temperature is within the User response: specifications. 1. Make sure that the fans are operating, that there are If a fan has failed, complete the action for a fan no obstructions to the airflow, that the air baffles are failure.
Page 516 Replace DIMM n. (n = DIMM number) (DIMM 14) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 517 806f0a0c-2010ffff • 806f0a0c-2013ffff Make sure that ambient temperature is within the 806f0a0c-2010ffff An Over-Temperature Condition specifications. has been detected on the If a fan has failed, complete the action for a fan [PhysicalMemoryElementName] on failure. Subsystem [MemoryElementName]. (DIMM 16) Replace DIMM n. (n = DIMM number) Explanation: This message is for the use case when an implementation has detected an Over Temperature 806f0a0c-2012ffff...
Page 518 Severity: Error Explanation: This message is for the use case when an implementation has detected an Over Temperature Alert Category: Critical - Temperature Condition for Memory that has been Detected. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 519 806f0a0c-2018ffff • 81010002-0701ffff May also be shown as 806f0a0c2017ffff or 806f0a13-0301ffff A Fatal Bus Error has occurred on 0x806f0a0c2017ffff system [ComputerSystemElementName]. (CPU 1 PECI) Severity: Error Explanation: This message is for the use case when an Alert Category: Critical - Temperature implementation has detected a Bus Fatal Error.
Page 520 SNMP Trap ID: 11 May also be shown as 810102041d04ffff or 0x810102041d04ffff Automatically notify Support: No Severity: Info User response: No action; information only. Alert Category: Critical - Fan Failure Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 521 81010204-1d05ffff • 81010204-1d09ffff CIM Information: Prefix: PLAT and ID: 0481 May also be shown as 810102041d07ffff or 0x810102041d07ffff SNMP Trap ID: 11 Severity: Info Automatically notify Support: No Alert Category: Critical - Fan Failure User response: No action; information only. Serviceable: No 81010204-1d05ffff Numeric sensor...
Page 522 Severity: Info Explanation: This message is for the use case when an Alert Category: Warning - Temperature implementation has detected an Upper Non-critical sensor going high has deasserted. Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 523 81010701-0706ffff • 81010701-1402ffff May also be shown as 810107010705ffff or 81010701-0708ffff Numeric sensor 0x810107010705ffff [NumericSensorElementName] going high (upper non-critical) has deasserted. Severity: Info (Rear BP2 Temp) Alert Category: Warning - Temperature Explanation: This message is for the use case when an Serviceable: No implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 524 Automatically notify Support: No Explanation: This message is for the use case when an User response: No action; information only. implementation has detected an Upper Non-critical sensor going high has deasserted. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 525 81010701-3701ffff • 81010901-0705ffff CIM Information: Prefix: PLAT and ID: 0495 81010701-3701ffff Numeric sensor [NumericSensorElementName] going SNMP Trap ID: 0 high (upper non-critical) has deasserted. Automatically notify Support: No (Ambient Temp) User response: No action; information only. Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 526 May also be shown as 810109011402ffff or SNMP Trap ID: 0 0x810109011402ffff Automatically notify Support: No Severity: Info User response: No action; information only. Alert Category: Critical - Temperature Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 527 81010901-1403ffff • 81010901-2d01ffff CIM Information: Prefix: PLAT and ID: 0495 May also be shown as 810109011405ffff or 0x810109011405ffff SNMP Trap ID: 0 Severity: Info Automatically notify Support: No Alert Category: Critical - Temperature User response: No action; information only. Serviceable: No 81010901-1403ffff Numeric sensor CIM Information: Prefix: PLAT and ID: 0495...
Page 528 Explanation: This message is for the use case when an Severity: Info implementation has detected an Upper Non-recoverable Alert Category: Critical - Temperature sensor going high has deasserted. Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 529 81010b01-0705ffff • 81010b01-1401ffff May also be shown as 81010b010704ffff or 81010b01-0707ffff Numeric sensor 0x81010b010704ffff [NumericSensorElementName] going high (upper non-recoverable) has Severity: Info deasserted. (Rear BP1 Temp) Alert Category: Critical - Temperature Explanation: This message is for the use case when an Serviceable: No implementation has detected an Upper Non-recoverable sensor going high has deasserted.
Page 530 Automatically notify Support: No Explanation: This message is for the use case when an User response: No action; information only. implementation has detected an Upper Non-recoverable sensor going high has deasserted. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 531 81010b01-2d01ffff • 8103010c-2581ffff Automatically notify Support: No 81010b01-2d01ffff Numeric sensor [NumericSensorElementName] going User response: No action; information only. high (upper non-recoverable) has deasserted. (PCH Temp) 81030012-2301ffff Sensor [SensorElementName] has Explanation: This message is for the use case when an asserted. (OS RealTime Mod) implementation has detected an Upper Non-recoverable Explanation: This message is for the use case when an sensor going high has deasserted.
Page 532 Severity: Info CIM Information: Prefix: PLAT and ID: 0521 Alert Category: Warning - Other SNMP Trap ID: 12 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0521 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 533 81070128-2e01ffff • 81070204-0a02ffff SNMP Trap ID: 60 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0523 User response: No action; information only. SNMP Trap ID: 0 Automatically notify Support: No 81070128-2e01ffff Sensor [SensorElementName] has User response: No action; information only. deasserted the transition from normal to non-critical state.
Page 534 User response: No action; information only. critical. (RAID Vol State) Explanation: This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 535 81070214-2201ffff • 81070301-0301ffff Automatically notify Support: No 81070214-2201ffff Sensor [SensorElementName] has transitioned to a less severe state from User response: No action; information only. critical. (TPM Lock) Explanation: This message is for the use case when an 8107021b-0302ffff Sensor [SensorElementName] has implementation has detected a Sensor transition to less transitioned to a less severe state from severe from critical.
Page 536 PS2 12V OC Fault; PS2 12Vaux Fault; No action; Explanation: This message is for the use case when an information only. implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 537 810b010a-1e81ffff • 810b0309-1301ffff 810b010a-1e81ffff Redundancy Lost for 810b010a-1e84ffff Redundancy Lost for [RedundancySetElementName] has [RedundancySetElementName] has deasserted. (Fan Zone 1) deasserted. (Fan Zone 4) Explanation: This message is for the use case when Explanation: This message is for the use case when Redundacy Lost has deasserted.
Page 538 User response: No action; information only. Explanation: This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Insufficient Resources. May also be shown as 810b050a1e81ffff or 0x810b050a1e81ffff Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 539 810b050a-1e84ffff • 816f0008-0a02ffff Automatically notify Support: No 810b050a-1e84ffff Non-redundant:Insufficient Resources for User response: No action; information only. [RedundancySetElementName] has deasserted. (Fan Zone 4) 816f0007-0302ffff [ProcessorElementName] has Explanation: This message is for the use case when a Recovered from IERR. (CPU 2) Redundancy Set has transitioned from Explanation: This message is for the use case when an Non-redundant:Insufficient Resources.
Page 540 Replace the hard disk drive. Replace backplane. Make sure that the disk firmware and RAID controller firmware are at the latest level. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 541 816f000d-0403ffff • 816f000d-0406ffff Replace backplane. Make sure that the disk firmware and RAID controller firmware are at the latest level. Replace backplane. 816f000d-0403ffff The Drive [StorageVolumeElementName] has been removed from unit 816f000d-0405ffff The Drive [PhysicalPackageElementName]. (Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName].
Page 542 Alert Category: System - Other SNMP Trap ID: 22 Serviceable: Yes Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0163 User response: SNMP Trap ID: 22 Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 543 816f000d-040bffff • 816f000d-040effff User response: Automatically notify Support: No Reseat hard disk drive n.(n = hard disk drive User response: number). Wait 1 minute or more before reinstalling Reseat hard disk drive n.(n = hard disk drive the drive. number). Wait 1 minute or more before reinstalling Replace the hard disk drive.
Page 544 May also be shown as 816f000d0410ffff or Removed. 0x816f000d0410ffff May also be shown as 816f000d0412ffff or Severity: Info 0x816f000d0412ffff Alert Category: System - Other Severity: Info Serviceable: Yes Alert Category: System - Other Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 545 816f000d-0413ffff • 816f000d-0416ffff Serviceable: Yes Alert Category: System - Other CIM Information: Prefix: PLAT and ID: 0163 Serviceable: Yes SNMP Trap ID: 22 CIM Information: Prefix: PLAT and ID: 0163 Automatically notify Support: No SNMP Trap ID: 22 User response: Automatically notify Support: No Reseat hard disk drive n.(n = hard disk drive User response:...
Page 546 Explanation: This message is for the use case when an [PhysicalPackageElementName]. (Drive implementation has detected a Drive has been Removed. Explanation: This message is for the use case when an Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 547 816f000d-041bffff • 816f000d-041dffff implementation has detected a Drive has been 816f000d-041cffff The Drive Removed. [StorageVolumeElementName] has been removed from unit May also be shown as 816f000d041affff or [PhysicalPackageElementName]. (Drive 0x816f000d041affff Severity: Info Explanation: This message is for the use case when an Alert Category: System - Other implementation has detected a Drive has been Removed.
Page 548 Fault condition in a slot number). Wait 1 minute or more before reinstalling has been removed. the drive. May also be shown as 816f00212201ffff or Replace the hard disk drive. 0x816f00212201ffff Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 549 816f0021-2582ffff • 816f0107-0301ffff Severity: Info 816f0021-3001ffff Fault condition removed on slot [PhysicalConnectorElementName] on Alert Category: Critical - Other system [ComputerSystemElementName]. Serviceable: No (Internal RAID) CIM Information: Prefix: PLAT and ID: 0331 Explanation: This message is for the use case when an implementation has detected a Fault condition in a slot SNMP Trap ID: 50 has been removed.
Page 550 May also be shown as 816f01080a02ffff or 816f010c-2003ffff Uncorrectable error recovery 0x816f01080a02ffff detected for [PhysicalMemoryElementName] on Severity: Info Subsystem [MemoryElementName]. Alert Category: Critical - Power (DIMM 3) Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 551 816f010c-2004ffff • 816f010c-2008ffff Explanation: This message is for the use case when an Automatically notify Support: No implementation has detected a Memory uncorrectable User response: No action; information only. error recovery. May also be shown as 816f010c2003ffff or 816f010c-2006ffff Uncorrectable error recovery 0x816f010c2003ffff detected for Severity: Info...
Page 552 SNMP Trap ID: 41 May also be shown as 816f010c200dffff or Automatically notify Support: No 0x816f010c200dffff User response: No action; information only. Severity: Info Alert Category: Critical - Memory Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 553 816f010c-200effff • 816f010c-2012ffff Serviceable: No Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable CIM Information: Prefix: PLAT and ID: 0139 error recovery. SNMP Trap ID: 41 May also be shown as 816f010c2010ffff or 0x816f010c2010ffff Automatically notify Support: No Severity: Info...
Page 554 SNMP Trap ID: 41 Explanation: This message is for the use case when an Automatically notify Support: No implementation has detected a Memory uncorrectable error recovery. User response: No action; information only. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 555 816f010c-2018ffff • 816f010d-0403ffff CIM Information: Prefix: PLAT and ID: 0167 816f010c-2018ffff Uncorrectable error recovery detected for SNMP Trap ID: 5 [PhysicalMemoryElementName] on Automatically notify Support: No Subsystem [MemoryElementName]. (DIMM 24) User response: No action; information only. Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable 816f010d-0401ffff The Drive...
Page 556 May also be shown as 816f010d0409ffff or 0x816f010d0406ffff 0x816f010d0409ffff Severity: Info Severity: Info Alert Category: Critical - Hard Disk drive Alert Category: Critical - Hard Disk drive Serviceable: No Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 557 816f010d-040affff • 816f010d-040fffff CIM Information: Prefix: PLAT and ID: 0167 CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5 SNMP Trap ID: 5 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f010d-040affff The Drive 816f010d-040dffff...
Page 558 May also be shown as 816f010d0415ffff or 0x816f010d0412ffff 0x816f010d0415ffff Severity: Info Severity: Info Alert Category: Critical - Hard Disk drive Alert Category: Critical - Hard Disk drive Serviceable: No Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 559 816f010d-0416ffff • 816f010d-041bffff CIM Information: Prefix: PLAT and ID: 0167 CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5 SNMP Trap ID: 5 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f010d-0416ffff The Drive 816f010d-0419ffff...
Page 560 Bus Timeout. Severity: Info May also be shown as 816f01130301ffff or Alert Category: Critical - Hard Disk drive 0x816f01130301ffff Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 561 816f0113-0302ffff • 816f0125-0c01ffff Severity: Info May also be shown as 816f011b0701ffff or 0x816f011b0701ffff Alert Category: Critical - Other Severity: Info Serviceable: No Alert Category: Critical - Other CIM Information: Prefix: PLAT and ID: 0225 Serviceable: No SNMP Trap ID: 50 CIM Information: Prefix: PLAT and ID: 0267 Automatically notify Support: No SNMP Trap ID: 50...
Page 562 Serviceable: No SNMP Trap ID: CIM Information: Prefix: PLAT and ID: 0045 Automatically notify Support: No SNMP Trap ID: 40 User response: No action; information only. Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 563 816f0207-2584ffff • 816f020d-0404ffff User response: No action; information only. Serviceable: No CIM Information: Prefix: PLAT and ID: 0169 816f0207-2584ffff [ProcessorElementName] has SNMP Trap ID: 27 Recovered from FRB1/BIST condition. (All CPUs) Automatically notify Support: No Explanation: This message is for the use case when an User response: No action;...
Page 564 May also be shown as 816f020d0409ffff or SNMP Trap ID: 27 0x816f020d0409ffff Automatically notify Support: No Severity: Info User response: No action; information only. Alert Category: System - Predicted Failure Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 565 816f020d-040affff • 816f020d-040effff CIM Information: Prefix: PLAT and ID: 0169 May also be shown as 816f020d040cffff or 0x816f020d040cffff SNMP Trap ID: 27 Severity: Info Automatically notify Support: No Alert Category: System - Predicted Failure User response: No action; information only. Serviceable: No 816f020d-040affff Failure no longer Predicted on...
Page 566 Severity: Info Explanation: This message is for the use case when an Alert Category: System - Predicted Failure implementation has detected an Array Failure is no longer Predicted. Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 567 816f020d-0415ffff • 816f020d-0419ffff May also be shown as 816f020d0414ffff or 816f020d-0417ffff Failure no longer Predicted on 0x816f020d0414ffff drive [StorageVolumeElementName] for array [ComputerSystemElementName]. Severity: Info (Drive 23) Alert Category: System - Predicted Failure Explanation: This message is for the use case when an Serviceable: No implementation has detected an Array Failure is no longer Predicted.
Page 568 Automatically notify Support: No Explanation: This message is for the use case when an User response: No action; information only. implementation has detected an Array Failure is no longer Predicted. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 569 816f020d-041fffff • 816f030c-2003ffff Automatically notify Support: No 816f020d-041fffff Failure no longer Predicted on drive [StorageVolumeElementName] for User response: No action; information only. array [ComputerSystemElementName]. (Drive 31) 816f030c-2001ffff Scrub Failure for Explanation: This message is for the use case when an [PhysicalMemoryElementName] on implementation has detected an Array Failure is no Subsystem [MemoryElementName]has...
Page 570 [PhysicalMemoryElementName] on SNMP Trap ID: 41 Subsystem [MemoryElementName]has Automatically notify Support: No recovered. (DIMM 6) User response: No action; information only. Explanation: This message is for the use case when an Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 571 816f030c-2009ffff • 816f030c-200effff CIM Information: Prefix: PLAT and ID: 0137 816f030c-2009ffff Scrub Failure for [PhysicalMemoryElementName] on SNMP Trap ID: 41 Subsystem [MemoryElementName]has Automatically notify Support: No recovered. (DIMM 9) User response: No action; information only. Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
Page 572 May also be shown as 816f030c2013ffff or SNMP Trap ID: 41 0x816f030c2013ffff Automatically notify Support: No Severity: Info User response: No action; information only. Alert Category: Critical - Memory Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 573 816f030c-2014ffff • 816f030c-2018ffff CIM Information: Prefix: PLAT and ID: 0137 May also be shown as 816f030c2016ffff or 0x816f030c2016ffff SNMP Trap ID: 41 Severity: Info Automatically notify Support: No Alert Category: Critical - Memory User response: No action; information only. Serviceable: No 816f030c-2014ffff Scrub Failure for CIM Information: Prefix: PLAT and ID: 0137...
Page 574 May also be shown as 816f030d0405ffff or Alert Category: System - Other 0x816f030d0405ffff Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0171 Alert Category: System - Other SNMP Trap ID: Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 575 816f030d-0406ffff • 816f030d-040bffff CIM Information: Prefix: PLAT and ID: 0171 Alert Category: System - Other SNMP Trap ID: Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0171 User response: No action; information only. SNMP Trap ID: Automatically notify Support: No 816f030d-0406ffff Hot spare disabled for...
Page 576 SNMP Trap ID: Severity: Info Automatically notify Support: No Alert Category: System - Other User response: No action; information only. Serviceable: No CIM Information: Prefix: PLAT and ID: 0171 SNMP Trap ID: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 577 816f030d-0411ffff • 816f030d-0416ffff Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0171 User response: No action; information only. SNMP Trap ID: Automatically notify Support: No 816f030d-0411ffff Hot spare disabled for User response: No action; information only. [ComputerSystemElementName]. (Drive 816f030d-0414ffff Hot spare disabled for Explanation: This message is for the use case when an...
Page 578 Automatically notify Support: No [ComputerSystemElementName]. (Drive User response: No action; information only. Explanation: This message is for the use case when an implementation has detected a Hot Spare has been Disabled. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 579 816f030d-041cffff • 816f040c-2001ffff Automatically notify Support: No 816f030d-041cffff Hot spare disabled for [ComputerSystemElementName]. (Drive User response: No action; information only. Explanation: This message is for the use case when an 816f030d-041fffff Hot spare disabled for implementation has detected a Hot Spare has been [ComputerSystemElementName].
Page 580 [MemoryElementName]. (DIMM 7) Enabled. Explanation: This message is for the use case when an May also be shown as 816f040c2004ffff or implementation has detected that Memory has been 0x816f040c2004ffff Enabled. Severity: Info Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 581 816f040c-2008ffff • 816f040c-200cffff May also be shown as 816f040c2007ffff or 816f040c-200affff [PhysicalMemoryElementName] 0x816f040c2007ffff Enabled on Subsystem [MemoryElementName]. (DIMM 10) Severity: Info Explanation: This message is for the use case when an Alert Category: System - Other implementation has detected that Memory has been Serviceable: No Enabled.
Page 582 May also be shown as 816f040c200fffff or implementation has detected that Memory has been 0x816f040c200fffff Enabled. Severity: Info May also be shown as 816f040c2012ffff or Alert Category: System - Other 0x816f040c2012ffff Serviceable: No Severity: Info Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 583 816f040c-2013ffff • 816f040c-2017ffff Alert Category: System - Other May also be shown as 816f040c2015ffff or 0x816f040c2015ffff Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0130 Alert Category: System - Other SNMP Trap ID: Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0130 User response: No action;...
Page 584 May also be shown as 816f05072584ffff or Alert Category: Critical - Other 0x816f05072584ffff Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0233 Alert Category: Critical - CPU SNMP Trap ID: 50 Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 585 816f050c-2001ffff • 816f050c-2005ffff CIM Information: Prefix: PLAT and ID: 0063 May also be shown as 816f050c2003ffff or 0x816f050c2003ffff SNMP Trap ID: 40 Severity: Info Automatically notify Support: No Alert Category: Warning - Memory User response: No action; information only. One of the CPUs : Serviceable: No CIM Information: Prefix: PLAT and ID: 0145...
Page 586 Severity: Info Explanation: This message is for the use case when an Alert Category: Warning - Memory implementation has detected that the Memory Logging Limit has been Removed. Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 587 816f050c-200cffff • 816f050c-2010ffff May also be shown as 816f050c200bffff or 816f050c-200effff Memory Logging Limit Removed 0x816f050c200bffff for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. Severity: Info (DIMM 14) Alert Category: Warning - Memory Explanation: This message is for the use case when an Serviceable: No implementation has detected that the Memory Logging Limit has been Removed.
Page 588 Automatically notify Support: No Explanation: This message is for the use case when an User response: No action; information only. implementation has detected that the Memory Logging Limit has been Removed. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 589 816f050c-2016ffff • 816f050d-0401ffff CIM Information: Prefix: PLAT and ID: 0145 816f050c-2016ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on SNMP Trap ID: 43 Subsystem [MemoryElementName]. Automatically notify Support: No (DIMM 22) User response: No action; information only. Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
Page 590 User response: No action; information only. [ComputerSystemElementName] has deasserted. (Drive 4) Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 591 816f050d-0407ffff • 816f050d-040cffff Automatically notify Support: No 816f050d-0407ffff Critical Array [ComputerSystemElementName] has User response: No action; information only. deasserted. (Drive 7) Explanation: This message is for the use case when an 816f050d-040affff Critical Array implementation has detected that an Critiacal Array has [ComputerSystemElementName] has deasserted.
Page 592 Explanation: This message is for the use case when an May also be shown as 816f050d040fffff or implementation has detected that an Critiacal Array has 0x816f050d040fffff deasserted. Severity: Info Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 593 816f050d-0413ffff • 816f050d-0417ffff May also be shown as 816f050d0412ffff or 816f050d-0415ffff Critical Array 0x816f050d0412ffff [ComputerSystemElementName] has deasserted. (Drive 21) Severity: Info Explanation: This message is for the use case when an Alert Category: Critical - Hard Disk drive implementation has detected that an Critiacal Array has Serviceable: No deasserted.
Page 594 Critiacal Array has 0x816f050d041affff deasserted. Severity: Info May also be shown as 816f050d041dffff or Alert Category: Critical - Hard Disk drive 0x816f050d041dffff Serviceable: No Severity: Info Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 595 816f050d-041effff • 816f0607-2584ffff Alert Category: Critical - Hard Disk drive May also be shown as 816f06070301ffff or 0x816f06070301ffff Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0175 Alert Category: Critical - CPU SNMP Trap ID: 5 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0817 User response: No action;...
Page 596 CIM Information: Prefix: PLAT and ID: 0177 Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0177 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 597 816f060d-0405ffff • 816f060d-040affff SNMP Trap ID: 5 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0177 User response: No action; information only. SNMP Trap ID: 5 Automatically notify Support: No 816f060d-0405ffff Array in system User response: No action; information only. [ComputerSystemElementName] has been restored.
Page 598 User response: No action; information only. [ComputerSystemElementName] has been restored. (Drive 13) Explanation: This message is for the use case when an implementation has detected that a Failed Array has been Restored. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 599 816f060d-0410ffff • 816f060d-0415ffff Automatically notify Support: No 816f060d-0410ffff Array in system [ComputerSystemElementName] has User response: No action; information only. been restored. (Drive 16) Explanation: This message is for the use case when an 816f060d-0413ffff Array in system implementation has detected that a Failed Array has [ComputerSystemElementName] has been Restored.
Page 600 Explanation: This message is for the use case when an May also be shown as 816f060d0418ffff or implementation has detected that a Failed Array has 0x816f060d0418ffff been Restored. Severity: Info Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 601 816f060d-041cffff • 816f070c-2001ffff May also be shown as 816f060d041bffff or 816f060d-041effff Array in system 0x816f060d041bffff [ComputerSystemElementName] has been restored. (Drive 30) Severity: Info Explanation: This message is for the use case when an Alert Category: Critical - Hard Disk drive implementation has detected that a Failed Array has Serviceable: No been Restored.
Page 602 [PhysicalMemoryElementName] on May also be shown as 816f070c2004ffff or Subsystem [MemoryElementName]has 0x816f070c2004ffff deasserted. (DIMM 7) Severity: Info Explanation: This message is for the use case when an Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 603 816f070c-2008ffff • 816f070c-200cffff implementation has detected a Memory DIMM 816f070c-200affff Configuration error for configuration error has deasserted. [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has May also be shown as 816f070c2007ffff or deasserted. (DIMM 10) 0x816f070c2007ffff Explanation: This message is for the use case when an Severity: Info implementation has detected a Memory DIMM Alert Category: Critical - Memory...
Page 604 Automatically notify Support: No Explanation: This message is for the use case when an User response: No action; information only. implementation has detected a Memory DIMM configuration error has deasserted. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 605 816f070c-2012ffff • 816f070c-2017ffff CIM Information: Prefix: PLAT and ID: 0127 816f070c-2012ffff Configuration error for [PhysicalMemoryElementName] on SNMP Trap ID: 41 Subsystem [MemoryElementName]has Automatically notify Support: No deasserted. (DIMM 18) User response: No action; information only. Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 606 Alert Category: System - Other Automatically notify Support: No Serviceable: No User response: No action; information only. One of CIM Information: Prefix: PLAT and ID: 0179 the DIMMs : SNMP Trap ID: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 607 816f070d-0403ffff • 816f070d-0408ffff Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0179 User response: No action; information only. SNMP Trap ID: Automatically notify Support: No 816f070d-0403ffff Rebuild completed for Array in User response: No action; information only. system [ComputerSystemElementName]. (Drive 3) 816f070d-0406ffff Rebuild completed for Array in...
Page 608 Automatically notify Support: No system [ComputerSystemElementName]. User response: No action; information only. (Drive 11) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has Completed. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 609 816f070d-040effff • 816f070d-0413ffff Automatically notify Support: No 816f070d-040effff Rebuild completed for Array in system [ComputerSystemElementName]. User response: No action; information only. (Drive 14) Explanation: This message is for the use case when an 816f070d-0411ffff Rebuild completed for Array in implementation has detected that an Array Rebuild has system [ComputerSystemElementName].
Page 610 Completed. Explanation: This message is for the use case when an May also be shown as 816f070d0416ffff or implementation has detected that an Array Rebuild has 0x816f070d0416ffff Completed. Severity: Info Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 611 816f070d-041affff • 816f070d-041effff May also be shown as 816f070d0419ffff or 816f070d-041cffff Rebuild completed for Array in 0x816f070d0419ffff system [ComputerSystemElementName]. (Drive 28) Severity: Info Explanation: This message is for the use case when an Alert Category: System - Other implementation has detected that an Array Rebuild has Serviceable: No Completed.
Page 612 Bus Uncorrectable Error. Alert Category: System - Other May also be shown as 816f08132582ffff or Serviceable: No 0x816f08132582ffff CIM Information: Prefix: PLAT and ID: 0060 Severity: Info Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 613 816f0813-2584ffff • 816f090c-2004ffff Alert Category: Critical - Other May also be shown as 816f090c2002ffff or 0x816f090c2002ffff Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0241 Alert Category: System - Other SNMP Trap ID: 50 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0143 User response: No action;...
Page 614 May also be shown as 816f090c200affff or Alert Category: System - Other 0x816f090c200affff Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0143 Alert Category: System - Other SNMP Trap ID: Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 615 816f090c-200bffff • 816f090c-2010ffff CIM Information: Prefix: PLAT and ID: 0143 Alert Category: System - Other SNMP Trap ID: Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0143 User response: No action; information only. SNMP Trap ID: Automatically notify Support: No 816f090c-200bffff [PhysicalMemoryElementName] on...
Page 616 SNMP Trap ID: Severity: Info Automatically notify Support: No Alert Category: System - Other User response: No action; information only. Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 617 816f090c-2016ffff • 816f0a0c-2001ffff Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0143 User response: No action; information only. SNMP Trap ID: Automatically notify Support: No 816f090c-2016ffff [PhysicalMemoryElementName] on User response: No action; information only. Subsystem [MemoryElementName] is no longer Throttled.
Page 618 Automatically notify Support: No Condition for Memory that has been Removed. User response: No action; information only. May also be shown as 816f0a0c2006ffff or 0x816f0a0c2006ffff Severity: Info Alert Category: Critical - Temperature Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 619 816f0a0c-2007ffff • 816f0a0c-200bffff Serviceable: No Explanation: This message is for the use case when an implementation has detected an Over Temperature CIM Information: Prefix: PLAT and ID: 0147 Condition for Memory that has been Removed. SNMP Trap ID: 0 May also be shown as 816f0a0c2009ffff or 0x816f0a0c2009ffff Automatically notify Support: No Severity: Info...
Page 620 Explanation: This message is for the use case when an Automatically notify Support: No implementation has detected an Over Temperature Condition for Memory that has been Removed. User response: No action; information only. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 621 816f0a0c-2011ffff • 816f0a0c-2016ffff Serviceable: No 816f0a0c-2011ffff An Over-Temperature Condition has been removed on the CIM Information: Prefix: PLAT and ID: 0147 [PhysicalMemoryElementName] on SNMP Trap ID: 0 Subsystem [MemoryElementName]. (DIMM 17) Automatically notify Support: No Explanation: This message is for the use case when an User response: No action;...
Page 622 (Trained technician only) Replace microprocessor n CIM Information: Prefix: PLAT and ID: 0147 (see Removing a microprocessor and heat sink and SNMP Trap ID: 0 Replacing a microprocessor and heat sink). Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 623 816f0a13-0302ffff If the problem persists and there is no other CPU with the same error indication, replace the system board. (Trained technician only) Replace the system board (see Removing the system board and Replacing the system board). (n = microprocessor number) Appendix A.
Page 624 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 625: Appendix B. Uefi/Post Diagnostic Codes
Perform the steps in the order shown until the problem is solved. After you perform all of the actions that are described in this field, if you cannot solve the problem, contact Lenovo Support. Booting server to F1 setup menu In additional to the normal process in booting the server to the F1 setup menu (pressing F1 when <F1 Setup>...
Page 626 Check the IBM support site for an applicable detected for one or more processor packages. service bulletin or firmware update that applies to Processors have mismatched Model Number this processor error. Severity: Error Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 627 I.1800F • I.3818001 User response: Complete the following steps: applies to this error. NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup or Verify that matching processors are installed in the ASU or using adapter manufacturer utilities so that correct processor sockets.
Page 628 If the error continues, replace the system-board assembly (see Removing the system-board Explanation: Memory population change detected. assembly and Installing the system-board DIMM Population Change Detected assembly). Severity: Info User response: Complete the following steps: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 629 I.580A5 • S.2018001 If you have added or removed DIMMs to the Check the IBM support site for an applicable system, and no additional errors were detected, service bulletin or firmware update that applies to then please ignore this message. this error.
Page 630 Remove and re-install CMOS battery for 30 seconds error. to clear CMOS contents. Update the UEFI image. (Trained service technician only) Replace the Replace the system board. system board. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 631 S.3060007 • S.51003 S.3060007 [S.3060007] S.3818007 [S.3818007] Explanation: A firmware fault has been detected in Explanation: The firmware image capsules for both the UEFI image. Internal UEFI Firmware Fault flash banks could not be verified. CRTM image capsule Detected, System halted could not be verified Severity: Error Severity: Error...
Page 632 User response: Complete the following steps: (Trained technician only) If the problem remains, Check the log for a separate error related to an replace the system board. associated PCIe device and resolve that error. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 633 S.680B8 • W.3058009 Check the IBM support site for an applicable 3. (Trained Service technician only) Inspect Processor service bulletin or firmware update for the system socket on each Processor removal and replace or adapter that applies to this error. system board first if damaged or mis-aligned pins are found.
Page 634 No action required. The system will reboot at the system board. end of POST. If the problem persists, switch to the backup UEFI image or update the current UEFI image. Replace the system board. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 635 W.3808003 • W.58001 Severity: Error W.3808003 [W.3808003] User response: Complete the following steps: Explanation: Unable to retrieve the system Update all firmware (including adapter firmware) configuration from the IMM. Error Retrieving System to the latest levels. Configuration from IMM If problem persists escalate to the next level of Severity: Warning support.
Page 636 Ensure all DIMM are enabled in the uEFI setup menu. If a DIMM connector error LED is lit, resolve the failure. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 637: Appendix C. Dsa Diagnostic Test Results
Recoverable: No Automatically notify Support: No Automatically notify Support: No Related Links: Related Links: IBM Support Website IBM Support Website Latest level of DSA Latest level of DSA Latest level of BMC/IMM Latest level of BMC/IMM © Copyright Lenovo 2015...
Page 638 Explanation: Loopback testing at the MAC layer was Serviceable: No canceled. Recoverable: No Severity: Warning Automatically notify Support: No Serviceable: No Related Links: Recoverable: No IBM Support Website Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 639 405-806-000 • 405-902-000 Related Links: IBM Support Website IBM Support Website Latest level of DSA Latest level of DSA Latest level of BMC/IMM Latest level of BMC/IMM 405-901-000 BRCM:TestMIIRegisters Test Failed 405-806-000 BRCM:TestLoopbackPhysical Test Explanation: A failure was detected while testing Aborted internal PHY registers.
Page 640 Explanation: BRCM:TestLoopbackMAC Test Failed. User response: Complete the following steps: Severity: Error 1. Check component firmware level and upgrade if Serviceable: Yes necessary. The installed firmware level can be found Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 641: Dsa Brocade Test Results
218-000-000 • 218-006-000 in the DSA Diagnostic Event Log within the Related Links: Firmware/VPD section for this component. IBM Support Website 2. Rerun the test. Latest level of DSA 3. If failure remains, refer to "Troubleshooting by Latest level of BMC/IMM symptom"...
Page 642 Related Links: IBM Support Website Serviceable: No Latest level of DSA Recoverable: No Latest level of BMC/IMM Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 643 218-900-000 • 218-904-000 Latest level of BMC/IMM Automatically notify Support: No User response: Complete the following steps: 218-900-000 Brocade:MemoryTest Failed 1. Rerun the test. Explanation: A failure was detected while testing the 2. Verify whether the firmware is at proper level. adapter memory.
Page 644: Dsa Checkpoint Panel Test Results
User response: Complete the following steps: 2. Replace the information panel cable if damage is 1. Inspect and reseat operator information panel cable present. at both ends. 3. Run the test again. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 645: Dsa Cpu Stress Test Results
089-000-000 • 089-803-000 4. Replace the operator information panel assembly. Related Links: 5. Run the test again. IBM Support Website 6. If failure remains, refer to "Troubleshooting by Latest level of DSA symptom" in the system "Installation and Service Latest level of BMC/IMM Guide"...
Page 646: Dsa Emulex Adapter Test Results
Severity: Event Aborted Serviceable: No Explanation: Loopback testing at the MAC layer was canceled. Recoverable: No Severity: Warning Automatically notify Support: No Serviceable: No Related Links: IBM Support Website Recoverable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 647 516-801-000 • 516-902-000 Automatically notify Support: No 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Related Links: Guide" for the next corrective action. IBM Support Website Related Links: Latest level of DSA IBM Support Website Latest level of BMC/IMM Latest level of DSA Latest level of BMC/IMM...
Page 648: Dsa Exa Port Ping Test Results
Severity: Warning DSA hard drive test results The following messages can result when you run the hard drive test. Explanation: HDD Stress Test Passed. 217-000-000 HDD Test Passed Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 649: Dsa Intel Network Test Results
217-800-000 • 406-003-000 Severity: Event Related Links: IBM Support Website Serviceable: No Latest level of DSA Recoverable: No Latest level of BMC/IMM Automatically notify Support: No Related Links: 217-900-000 HDD Test Failed IBM Support Website Explanation: HDD Test Failed. The hard drive self-test Latest level of DSA detected a failure.
Page 650 Automatically notify Support: No Latest level of BMC/IMM User response: Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 651 406-901-000 • 406-904-000 in the DSA Diagnostic Event Log within the Related Links: Firmware/VPD section for this component. IBM Support Website 2. Rerun the test. Latest level of DSA 3. If failure remains, refer to "Troubleshooting by Latest level of BMC/IMM symptom"...
Page 652: Dsa Lsi Hard Drive Test Results
Automatically notify Support: No Related Links: Related Links: IBM Support Website IBM Support Website Latest level of DSA Latest level of DSA Latest level of BMC/IMM Latest level of BMC/IMM Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 653 408-800-000 • 408-901-000 408-800-000 MLNX:MLNX_DiagnosticTestEthernetPort 408-901-000 MLNX:MLNX_DiagnosticTestIBPort Test Test Aborted Failed Explanation: Port Test was canceled. Explanation: Port Test Failed. Severity: Warning Severity: Error Serviceable: No Serviceable: Yes Recoverable: No Recoverable: No Automatically notify Support: No Automatically notify Support: No Related Links: User response: Complete the following steps: IBM Support Website...
Page 654: Dsa Memory Isolation Test Results
Explanation: Quick/Full Memory Test CPU 3 Passed. Explanation: Unable to Locate SMBIOS key "_SM_". Severity: Event Severity: Warning Serviceable: No Serviceable: No Recoverable: No Recoverable: No Automatically notify Support: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 655 201-811-002 • 201-812-001 Automatically notify Support: No 2. If the problem remains, contact your technical-service representative. User response: Complete the following steps: 3. Turn off the system and disconnect it from power. 1. Perform the actions mentioned one at a time and Wait for 45 seconds.
Page 656 3. Turn off the system and disconnect it from power. 4. Make sure that DSA and BIOS/uEFI are at the latest Wait for 45 seconds. Reseat DIMM(s). Reconnect it level. to power. Related Links: IBM Support Website Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 657 201-813-002 • 201-814-001 Latest level of DSA 201-814-000 Standalone Memory Test Aborted Latest level of BMC/IMM Explanation: Chipset Error: Can not disable Scubbing feature for CPU. 201-813-002 Standalone Memory Test Aborted Severity: Warning Explanation: Chipset Error: Can not turn OFF ECC Serviceable: No error reporting in CPU.
Page 658 4. Make sure that DSA and BIOS/uEFI are at the latest level. level. Related Links: Related Links: IBM Support Website IBM Support Website Latest level of DSA Latest level of DSA Latest level of BMC/IMM Latest level of BMC/IMM Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 659 201-815-002 • 201-816-001 201-815-002 Standalone Memory Test Aborted 201-816-000 Standalone Memory Test Aborted Explanation: Program Error with Quick Memory Explanation: Program Error with Full Memory Menu Menu Option Selection. Option Selection. Severity: Warning Severity: Warning Serviceable: No Serviceable: No Recoverable: No Recoverable: No Automatically notify Support: No Automatically notify Support: No...
Page 660 IBM Support Website Latest level of BMC/IMM Latest level of DSA Latest level of BMC/IMM 201-818-002 Standalone Memory Test Aborted Explanation: Unable to Locate SMBIOS key "_SM_". Severity: Warning Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 661 201-818-003 • 201-819-002 Recoverable: No 1. Perform the actions mentioned one at a time and try the test after each action. Automatically notify Support: No 2. If the problem remains, contact your User response: Complete the following steps: technical-service representative. 1.
Page 662 3. Turn off the system and disconnect it from power. 4. Make sure that DSA and BIOS/uEFI are at the latest Wait for 45 seconds. Reseat DIMM(s). Reconnect it level. to power. Related Links: IBM Support Website Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 663 201-820-003 • 201-821-002 Latest level of DSA 201-821-001 Standalone Memory Test Aborted Latest level of BMC/IMM Explanation: Variable range MTRR registers are larger than fixed range MTRR registers. 201-820-003 Standalone Memory Test Aborted Severity: Warning Explanation: Memory Upper limit is less than 16 Serviceable: No Mbytes.
Page 664 Latest level of BMC/IMM Serviceable: No 201-822-001 Standalone Memory Test Aborted Recoverable: No Explanation: Invalid MTRR service request. Automatically notify Support: No Severity: Warning User response: Complete the following steps: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 665 201-824-000 • 201-824-003 1. Perform the actions mentioned one at a time and 2. If the problem remains, contact your try the test after each action. technical-service representative. 2. If the problem remains, contact your 3. Turn off the system and disconnect it from power. technical-service representative.
Page 666 3. Turn off the system and disconnect it from power. 4. Make sure that DSA and BIOS/uEFI are at the latest Wait for 45 seconds. Reseat DIMM(s). Reconnect it level. to power. Related Links: IBM Support Website Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 667 201-827-000 • 201-827-003 Latest level of DSA 201-827-002 Standalone Memory Test Aborted Latest level of BMC/IMM Explanation: BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation. 201-827-000 Standalone Memory Test Aborted Severity: Warning Explanation: BIOS: ECC function has been disabled by Serviceable: No BIOS.
Page 668 4. Make sure that DSA and BIOS/uEFI are at the latest level. level. Related Links: Related Links: IBM Support Website IBM Support Website Latest level of DSA Latest level of DSA Latest level of BMC/IMM Latest level of BMC/IMM Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 669 201-845-000 • 201-845-003 201-845-000 Standalone Memory Test Aborted 201-845-002 Standalone Memory Test Aborted Explanation: Chipset Error: Problem clearing MSR Explanation: Chipset Error: Problem clearing MSR machine check control registers. machine check control registers. Severity: Warning Severity: Warning Serviceable: No Serviceable: No Recoverable: No Recoverable: No Automatically notify Support: No...
Page 670 Explanation: INVALID XSECSRAT type. User response: Complete the following steps: Severity: Warning 1. Perform the actions mentioned one at a time and Serviceable: No try the test after each action. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 671 201-860-001 • 201-861-000 2. If the problem remains, contact your 4. Make sure that DSA and BIOS/uEFI are at the latest technical-service representative. level. 3. Turn off the system and disconnect it from power. Related Links: Wait for 45 seconds. Reseat DIMM(s). Reconnect it IBM Support Website to power.
Page 672 Latest level of DSA IBM Support Website Latest level of BMC/IMM Latest level of DSA Latest level of BMC/IMM 201-862-001 Standalone Memory Test Aborted Explanation: No OEM1 structure found. Severity: Warning Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 673 201-862-002 • 201-863-001 Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 674 Latest level of DSA 4. Make sure that DSA and BIOS/uEFI are at the latest Latest level of BMC/IMM level. Related Links: IBM Support Website Latest level of DSA Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 675 201-864-002 • 201-865-002 Recoverable: No 201-864-002 Standalone Memory Test Aborted Automatically notify Support: No Explanation: No GAS located in OEM1. User response: Complete the following steps: Severity: Warning 1. Perform the actions mentioned one at a time and Serviceable: No try the test after each action.
Page 676 4. Make sure that DSA and BIOS/uEFI are at the latest level. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it Related Links: to power. IBM Support Website Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 677 201-866-003 • 201-867-003 Latest level of DSA 201-867-001 Standalone Memory Test Aborted Latest level of BMC/IMM Explanation: EFI/SAL: Buffer not allocated. Severity: Warning 201-866-003 Standalone Memory Test Aborted Serviceable: No Explanation: EFI-SAL Invalid parameter from GetMemoryMap function. Recoverable: No Severity: Warning Automatically notify Support: No Serviceable: No User response: Complete the following steps:...
Page 678 1. Perform the actions mentioned one at a time and try the test after each action. Automatically notify Support: No 2. If the problem remains, contact your User response: Complete the following steps: technical-service representative. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 679 201-869-000 • 201-869-003 3. Turn off the system and disconnect it from power. 4. Make sure that DSA and BIOS/uEFI are at the latest Wait for 45 seconds. Reseat DIMM(s). Reconnect it level. to power. Related Links: 4. Make sure that DSA and BIOS/uEFI are at the latest IBM Support Website level.
Page 680 Related Links: Latest level of BMC/IMM IBM Support Website Latest level of DSA 201-871-000 Standalone Memory Test Aborted Latest level of BMC/IMM Explanation: Data Mis-compare encountered. Severity: Warning Serviceable: No Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 681 201-871-001 • 201-877-000 Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 682 IBM Support Website 4. Make sure that DSA and BIOS/uEFI are at the latest Latest level of DSA level. Latest level of BMC/IMM Related Links: IBM Support Website Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 683 201-878-001 • 201-885-000 201-878-001 Standalone Memory Test Aborted 201-878-003 Standalone Memory Test Aborted Explanation: Sparing feature must be turned OFF. Go Explanation: Sparing feature must be turned OFF. Go to setup and turn the sparing feature OFF. to setup and turn the sparing feature OFF. Severity: Warning Severity: Warning Serviceable: No...
Page 684 4. Make sure that DSA and BIOS/uEFI are at the latest level. level. Related Links: Related Links: IBM Support Website IBM Support Website Latest level of DSA Latest level of DSA Latest level of BMC/IMM Latest level of BMC/IMM Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 685 201-886-001 • 201-899-001 201-886-001 Standalone Memory Test Aborted 201-886-003 Standalone Memory Test Aborted Explanation: Memory Upper limit is less than 16 Explanation: Memory Upper limit is less than 16 Mbytes. Mbytes. Severity: Warning Severity: Warning Serviceable: No Serviceable: No Recoverable: No Recoverable: No Automatically notify Support: No Automatically notify Support: No...
Page 686 1. Perform the actions mentioned one at a time and try the test after each action. 6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program. 2. If the problem remains, contact your technical-service representative. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 687: Dsa Memory Stress Test Results
201-901-003 • 202-802-000 3. Turn off the system and disconnect it from power. Automatically notify Support: No Wait for 45 seconds. Reseat DIMM(s). Reconnect it User response: Complete the following steps: to power. 1. Perform the actions mentioned one at a time and 4.
Page 688: Dsa Nvidia Gpu Test Results
Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA Nvidia GPU test results The following messages can result when you run the Nvidia GPU test. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 689 409-000-000 • 409-804-000 IBM Support Website 409-000-000 NVIDIA User Diagnostic Test Passed Latest level of DSA Explanation: NVIDIA User Diagnostic test passed. Latest level of BMC/IMM Severity: Event Serviceable: No 409-006-000 Nvidia::DiagnosticServiceProvider::Binomial Test Passed Recoverable: No Explanation: Nvidia GPU Binomial test passed. Automatically notify Support: No Severity: Event Related Links:...
Page 690 1. Verify that the GPU is seated in the PCIe slot 2. Verify that the power connectors to the GPU are correctly by reseating the GPU. Then power cycle connected firmly. Then power cycle the system. the system. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 691: Dsa Optical Drive Test Results
409-905-000 • 215-801-000 2. Verify that the power connectors to the GPU are 5. If the problem remains, contact your IBM connected firmly. Then power cycle the system. technical-support representative. 3. Run nvidia-smi -q In some cases this will report a Related Links: poorly connected power cable.
Page 692 3. Turn off and restart the system. symptom" in the system "Installation and Service Guide" for the next corrective action. 4. Run the test again. Related Links: Related Links: IBM Support Website IBM Support Website Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 693: Dsa System Management Test Results
215-902-000 • 166-802-001 Latest level of DSA Explanation: Optical Drive Test Aborted. Could not access the device. Latest level of BMC/IMM Severity: Warning 215-902-000 Optical Drive Test Failed Serviceable: Yes Explanation: Optical Drive Test Failed. Read Recoverable: No miscompare. Automatically notify Support: No Severity: Error User response: Complete the following steps: Serviceable: Yes...
Page 694 IBM Support Website 1. Turn off the system and disconnect it from power. Latest level of DSA Wait for 45 seconds. Reconnect it to power. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 695 166-808-001 • 166-812-001 2. Make sure that DSA and BMC/IMM are at the Recoverable: No latest level. Automatically notify Support: No Related Links: User response: Perform the actions mentioned one at IBM Support Website a time and try the test after each action: Latest level of DSA 1.
Page 696 User response: Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 697 166-818-001 • 166-823-001 2. Make sure that DSA and BMC/IMM are at the 166-818-001 IMM I2C Test Aborted latest level. Explanation: Cannot execute duplicated request. Related Links: Severity: Warning IBM Support Website Serviceable: Yes Latest level of DSA Latest level of BMC/IMM Recoverable: No Automatically notify Support: No 166-821-001...
Page 698 4. If failure remains, refer to "Troubleshooting by latest level. symptom" in the system "Installation and Service 3. Run the test again. Guide" for the next corrective action. Related Links: Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 699: Dsa Tape Drive Test Results
264-000-000 • 264-904-000 IBM Support Website Latest level of BMC/IMM Latest level of DSA DSA tape drive test results The following messages can result when you run the tape drive test. Automatically notify Support: No 264-000-000 Tape Test Passed User response: Complete the following steps: Explanation: Tape Test Passed.
Page 700 "Installation and Service Latest level of BMC/IMM Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 701 264-908-000 264-908-000 Tape Test Failed Explanation: An error was found in getting tape capacity. Severity: Error Serviceable: Yes Recoverable: No Automatically notify Support: No User response: Complete the following steps: 1. Make sure that medium is present. 2. Clean the tape drive using the appropriate cleaning media and install new media.
Page 702 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 703: Appendix D. Getting Help And Technical Assistance
Lenovo to assist you. Use this information to obtain additional information about Lenovo and Lenovo products, and determine what to do if you experience a problem with your Lenovo system or optional device. Note: This section includes references to IBM web sites and information about obtaining service.
Page 704: Using The Documentation
The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.
Page 705: Creating A Personalized Support Web Page
In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378). Hardware service and support IBM is Lenovo's preferred service provider for the System x, Flex System and NeXtScale System products. You can receive hardware service through your Lenovo reseller or from IBM. To locate a reseller authorized by Lenovo to provide warranty service, go to http://www.ibm.com/partnerworld/ and click Business Partner Locator.
Page 706 IBM Taiwan Corporation 3F, No 7, Song Ren Rd. Taipei, Taiwan Telephone: 0800-016-888 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 707: Notices
Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.
Page 708: Trademarks
(TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.
Page 709: Recycling Information
Lenovo makes no representations or warranties with respect to non-Lenovo products. Support (if any) for the non-Lenovo products is provided by the third party, not Lenovo. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 710: Telecommunication Regulatory Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 711: Avis De Conformité À La Réglementation D'industrie Canada
EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung...
Page 712: Japan Vcci Class A Statement
Japan Electronics and Information Technology Industries Association (JEITA) statement Japan Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guidelines with Modifications (products greater than 20 A per phase) Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 713: Korea Communications Commission (Kcc) Statement
Korea Communications Commission (KCC) statement This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users need to pay attention to it. This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Notices...
Page 714 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 715: Index
PCI expansion slot 4 or slot 5 198 DSA Preboot 13 Class A electronic emission notice 696 adapter, supported 193, 198, 199 dimension 7 collecting data 69 administrator DIMM components password 53 installing 169 server 27, 119 © Copyright Lenovo 2015...
Page 716 Enterprise X-Architecture technology 13 LED location 19 updating 60 error codes and messages IMM host name 56 IMM2 319 IMM web interface 57 error messages 85 IMM2 44 error messages 319 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 717 IMM2 heartbeat LCD system information display NOS installation LED 78 panel 22 with ServerGuide 46 important notices 7, 694 removing 257 without ServerGuide 47 in-band replacing 260 notes 7 automated boot recovery method 116 LED 20 notes, important 694 manual recovery method 114 DVD drive activity 19 notices 693 information center 690...
Page 718 114 power features 39 hot-swap ac power supply 233 redundant turning off 40 hot-swap dc power supply 239 cooling 13 turning on 39 hot-swap drive backplane 245 Ethernet connection 13 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 719 server , backup firmware system board (continued) utility, Setup (continued) starting 54 LEDs 32 starting 47 server components 27, 119 power-on password switch 52 using 47 server configuration removing 288 updating 318 replacing 291 server controls, LEDs, and power 18 switches 30 server firmware, recovering 114 system event log 80...
Page 720 Lenovo System x3650 M5 Type 5462: Installation and Service Guide...
Page 722 Part Number: 00MV614 Printed in USA (1P) P/N: 00MV614...

Lenovo System x3650 M5 Installation And Service Manual

Table of Contents

Chapter 1. The System X3650 M5 Server

Chapter 2. Configuration Information and Instructions

Chapter 3. Troubleshooting

Table of Contents

Chapter 4. Parts Listing, Lenovo System X3650 M5 Type 5462

Chapter 5. Removing and Replacing Components

Appendix A. Integrated Management Module II (IMM2) Error Messages

8007020C-2505Ffff • 8007020F-2201Ffff

Appendix B. UEFI/POST Diagnostic Codes

Appendix C. DSA Diagnostic Test Results

Appendix D. Getting Help and Technical Assistance

Quick Links

Chapters

Troubleshooting

Related Manuals for Lenovo System x3650 M5

Summary of Contents for Lenovo System x3650 M5

Table of Contents