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Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified by IBM. After you have verified that all code is at the latest level, all hardware and
software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact IBM or an approved warranty service provider for assistance.
To open an online service request, go to http://www.ibm.com/support/electronic/portal/. Be prepared to
provide information about any error codes and collected data and the problem determination procedures
that you have used.
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