Error Messages; Troubleshooting By Symptom; Cd/Dvd Drive Problems - Lenovo System x3750 M4 Installation And Service Manual

5. You can wait until the file is generated, or you can type ffdc copy -IP host address (where host address
is the IP address for the tftp or sftp server). The file will be copied to your tftp server or sftp server.
6. Type exit to exit the session when you are done.
Capturing the FFDC log using IPMI commands
This section provides the steps to generate and download the first failure data capture (FFDC) log data
using IPMI commands.
Note: For this procedure, you will need to use a tool such as IPMITool to communicate with IMM2.
To generate and download the first failure data capture (FFDC) log data using IPMI commands, complete the
following steps:
1. From a host system, type the command: ipmitool -I lanplus -H 169.254.95.118 -U USERID -P PASSW0RD
raw 0x3a 0x49 0x1 (where 169.254.95.118 is the IMM2 IP address). Make sure that you replace this IP
address with your IP address.
2. Wait 2 to 3 minutes, then type: ipmitool -I lanplus -H 169.254.95.118 -U USERID -P PASSW0RD raw 0x3a
0x4d 0x01. If you receive a response of 01, the ffdc log data is ready to download. If you do not get a
response of 01, wait longer and send this command again.
3. Next, type the command: wget ftp://192.168.5.199:121/download/ffdc/*.tgz –user immftp –password
imm4tw. This command downloads the ffdc file to your local environment.

Error messages

Use this information to view UEFI/POST, IMM2, boot code display, and DSA error codes and messages.
For the list of error codes and messages for UEFI/POST, IMM2, boot code display error codes, and DSA
that are generated when a problem is detected, see Appendix C "UEFI/POST error codes" on page 479,
Appendix A "Boot code display error codes" on page 315, Appendix B "DSA diagnostic test results" on page
319, and Appendix D "Integrated management module II (IMM2) error messages" on page 509.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. The information
in the tables cover events that might occur that do not produce a log event entry or turn on an LED.
If you cannot find a solution to the problem in these tables, see Appendix B "DSA diagnostic test results" on
page 319 for information about testing the server and "Running the DSA Preboot diagnostic programs" on
page 177 for additional information about running the DSA Preboot program that is stored in integrated USB
memory on the server. For additional information to help you solve problems, see "Start here" on page 157.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
1. Check the system-error LED on the operator information panel; if it is lit, check the light path diagnostics
LEDs (see "Light path diagnostics" on page 163).
2. Remove the software or device that you just added.
3. Run Dynamic System Analysis (DSA) to determine whether the server is running correctly (for information
about using DSA, see Appendix B "DSA diagnostic test results" on page 319).
4. Reinstall the new software or new device.

CD/DVD drive problems

Use this information to solve CD/DVD drive problems.
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Lenovo System x3750 M4 Installation and Service Guide