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Expand HP Event Logs to see events divided into three categories:
•
Events in the last 24 hours
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Events in the last 31 days
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Events older than 31 days
Set the Current Detail Level to see additional types of events:
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Normal will only show critical events or hard errors.
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More details will also show warning and configuration events.
•
Everything shows all events.
Critical events are designated with a STOP sign icon. Expand an event for more information.
•
The time stamp is in the format hours : minutes : seconds. The hours are in 24-hour clock
format.
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The date is in the format year/month/day.
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The type of event:
◦
Crit—error events
◦
Warn—warning events
◦
Config—configuration events
◦
Info—informational events
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The event ID is the number on the header line. It uniquely maps to an error code. For error codes, see
Event codes on page 197
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The text description in the header is the simple text description of the event.
Generating an L&TT support ticket or report from L&TT
Procedure
1. In the L&TT By Product or By Connection tab, select the device from the device list.
2. Click the Health button on the main toolbar to generate and display a standard report or click the
Support button on the main toolbar to display the Support screen for additional report or support
ticket options.
Downloading a support ticket from the library
Each support ticket downloaded from the RMI will only contain information for the library itself or one
drive. To capture all support information, download a ticket from the library and from each drive. To
generate a consolidated support ticket with all support data in a single compressed file, download the
support ticket with L&TT.
Procedure
•
Download the support ticket from the RMI.
Generating an L&TT support ticket or report from L&TT
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