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Configure Call-Home for ASR
Configure the Call‑Home options to ensure that the Oracle FS System sends
specific event notifications to My Oracle Support (MOS). MOS then receives
these notifications and, if necessary, initiates a service request (SR).
Prerequisites
You also configure Call‑Home options that keep the ASR feature active. MOS
expects to receive an event, known as a heartbeat, each day from the Oracle FS
System. This heartbeat is controlled by the Enable standard periodic Call-Home
option.
1
Navigate to System > Global Settings > Networking.
2
Select Actions > Modify.
3
Click the Notification tab.
4
Select the Enable event triggered Call-Home option.
5
Select the Enable standard periodic Call-Home option.
Note: Accept the default daily periodic interval. The ASR feature expects a
daily Call‑Home notification.
6
Select the Enable larger periodic Call-Home option.
Accept the default weekly periodic interval.
7
Verify that the Use Oracle Server option is selected.
8
Accept the default settings for the Use Oracle Server option.
Note: Do not alter the server name of the HTTP Server address.
Note: If your environment does not use a proxy, you must configure at
least one DNS server. Ensure that the DNS server resolves to the host name
of the Oracle server: callhome.support.pillardata.com.
9
(Optional) Select Use Proxy and enter the proxy server address, port
number, and protocol type as provided by your proxy administrator.
If the Oracle FS System is configured for Call‑Home
•
options and Auto Service Request (ASR), and the
connection to the Call‑Home server is direct, without
a proxy, then all firewalls must allow all three Pilot IP
addresses to make outbound connections on TCP Port
443 to the Call‑Home server at Oracle.
If the Oracle FS System is configured for Call‑Home
•
options and ASR, but is configured to use a proxy,
then the proxy must be configured to accept
connections from all three Pilot IP addresses and
allow them to connect from the proxy to the Oracle
Call‑Home server on port 443.
Any firewalls between the Pilots and the proxy must
•
allow the TCP port configured for the Pilot to the
proxy connections to pass through firewalls for all
three Pilot IP addresses.
Configure Global Settings
84
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