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Note: Ensure that the proxy server, if used, resolves the host name of the
Oracle server: callhome.support.pillardata.com.
10 Select Enable large file transfers.
Note: This option ensures that Oracle Customer Support receives the
detailed logs that are created for an event.
11 Accept the default value for the Number of recent events to send in
header option.
Note: An Oracle Customer Support professional might request that you
change this value for a specific purpose.
12 Click OK.
You can test the Call‑Home settings from the Networking overview page of the
System tab.
Related Links
Auto Service Requests
Settings for ASR (Call-Home)
Activate ASR (Test Call-Home)
Activate ASR (Test Call-Home)
After you have configured Call‑Home for the Auto Service Request (ASR)
feature, send an ASR activation request to My Oracle Support (MOS).
Prerequisites:
1
Navigate to System > Global Settings > Networking.
2
To send the ASR activation request, select Actions > Test Call‑Home.
3
Confirm that you want to send test Call‑Home information, and click OK.
The Call‑Home test is an ASR activation request in MOS. MOS should
receive your request in a few minutes, but no longer than 60 minutes.
Note: You can repeat the activation request again, as necessary.
You or the customer user administrator (CUA) performs the following steps to
verify that the ASR activation request was successful.
4
Verify the receipt of an email from MOS with instructions to complete the
ASR activation process.
For information that describes how to complete the activation process,
login to
Call‑Home is configured to access the ASR functions
•
in MOS.
Event triggering and periodic triggering for
•
Call‑Home are enabled and, the parameters are set to
the default settings.
Administrator privileges exist to the ASR asset that is
•
registered in MOS.
My Oracle Support
(https://support.oracle.com/). Search for the
Configure Global Settings
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