Oracle FS1-2 Installation Manual page 83

Event-triggered When a system event occurs, the Oracle FS System triggers
the following activities:
If necessary, MOS creates an SR for the system event and
then dispatches replacement parts, if appropriate.
Periodic The system sends a notification as scheduled in Oracle FS
System Manager (GUI) configuration.
After the ASR feature is activated, MOS expects to receive
an event, known as a heartbeat, each day from the Oracle FS
System. The daily heartbeat keeps the ASR feature in an
active state. The following options ensure that MOS receives
daily and weekly heartbeat event notifications:
For both options, do not change the option schedules.
If the daily heartbeats are not received, MOS creates an SR
indicating that the periodic heartbeat is overdue. MOS then
dispatches the SR to Oracle Customer Support for
resolution.
The Oracle FS System maintains a directory of log collections, each of which
represents an event or a manual log bundle. You can select a log bundle file, a
range of log bundle files, or a group of log bundle files to download or transmit
to MOS. The name of each log bundle indicates the reason, date, and time (GMT)
that the bundle was created, as well as the reason, date, and time the previous
bundle was created.
Oracle Customer Support might request that you send multiple log bundles to
MOS. When you create a manual log bundle, you can add an SR number in the
Notes field. MOS then automatically associates that log bundle with your active
SR.
You can send the log bundles to a local server, if necessary. However, sending log
bundles to the local server disables all ASR functionality.
Related Links
Auto Service Requests
Configure Call-Home for ASR
Create a Log Bundle
Collects log bundles that contain information about
•
the event
Uploads the logs to MOS
•
Standard periodic Call‑Home
•
Larger periodic Call‑Home
•
Configure Global Settings
83